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i have a virus which deletes folders

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i have a virus which deletes folders

Unread postby wellbornwinter6 » January 15th, 2021, 1:48 pm

I have a virus on my PC which deletes folders and files and i am keep loosing data for three years now i tried multiple Antiviruses (kaspersky - bitdefender - norton) but no one of them resolve it and when i contact the customer support of each one of them they tell me there is no viruses on my PC after running many remote sessions and diagnostics tools !!!
i bought a brand new PC copied my old data from it and the same issue exist my windows is original

(valid) and i am really tired and exhausted and i dont know what to do??

PS:the user profile isnt corrupted because i have another PC (my original one running windows 8)which i got the virus on it in the first place & when i transferred some data from here to there(I had to do so) my newer PC(Windows 10) got infected both using a legit windows versions both have have antivirsus installed on it (the latest versions) sometimes i see the folder dispear in front of my eyes ..the only way to get some data back if i noticed it right away by using Data recovery program which cost alot & i only tried the trial version of all kind of these programs sometimes it work sometimes its not..
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Re: i have a virus which deletes folders

Unread postby pgmigg » January 15th, 2021, 3:12 pm

By posting just a description of your problems it is likely that your topic will be passed by and you will not receive the help you're looking for.

We need to know what's running on your computer so we can give you appropriate instructions.

May I draw your attention to THIS topic, which you should have read, and which tells you what we need you to post so that we can help you.

This topic will now be closed.

If you still need help, please start a new thread with:
  • FRST.txt
  • Addition.txt
  • Details of your problems.

If for any reason you can't run FRST, please let us know in your post.
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