This is a read-only archive of malwareremoval.com. No new posts or registrations. Privacy Page
Malware Removal Forums

Help Can't run any of the virus tools

1 min read

This thread's last reply is from September 18, 2019, 6:33 PM UTC. Software, malware, and removal-tool advice below may be out of date — treat specific steps and download links with caution.

DevinSmith
August 27, 2019, 11:15 AM UTC
hello,

The issue started when I tried to unsubscribe to an email. Edge started acting up, and now it won't stay open. I tried running some of the suggested tools and each time it crashes. what should I do?
mAL_rEm018
September 15, 2019, 3:09 PM UTC
Hello DevinSmith,

My apologies for the delay in getting to your topic. If you still need help, please post do the following..

  • Download FRST to a USB flash drive.
  • Download FRST64 to a USB flash drive.
  • Plug the USB drive into the infected machine.


Boot your computer into Recovery Environment

  • Please follow the instructions ... HERE ... that explain how to open a Command window in Recovery Environment.
  • Once the Command window is open.
    • Type notepad then hit Enter.
    • Notepad will open.
      • Click File > Open then select Computer.
      • Note down the drive letter for your USB Drive.
      • Close Notepad.
  • Back in the command window ....
    • Type e:/frst.exe and hit Enter (where e: is replaced by the drive letter for your USB drive)
    • Type e:/frst64.exe and hit Enter (where e: is replaced by the drive letter for your USB drive)
    • FRST will start to run.
      • When the tool opens click Yes to disclaimer.
      • Press Scan button.
      • When finished scanning it will make a log FRST.txt on the flash drive.
  • Close the command window.
  • Boot back into normal mode and post me the FRST.txt log please.


If you don't require help anymore, I would be grateful if you could let me know, so that I can close this topic.

mAL
mAL_rEm018
September 18, 2019, 6:33 PM UTC
a lack of response,