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Can't delete AdwCleaner 7.3.0.0 on WIN 10 Pro

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Can't delete AdwCleaner 7.3.0.0 on WIN 10 Pro

Unread postby Pg&Lee » April 9th, 2019, 2:16 am

Since 4 April 2019 I've been trying unsuccessfully to totally remove a recurring “PUP.Optional.MySearchDial” issue the Malwarbytes keeps finding. I’ve been using AdwCleaner_7.3.exe several times to little effect as the same PUPs keep recurring. This is my minor problem that I’ll deal with later.

My major problem now is that I can’t remove the copy of AdwCleaner I installed in my WIN10 Pro Download folder. The file now appears corrupted as it is VERY slow to respond when I right click the file. The program then ‘hangs’ with just the hourglass displayed I click OPEN.

When I try to delete the file I get several displays that I attach. The files are in the order I get them are:
AdwClearner Delete.pdf (1st)
AdwCleaner Error Msg.pdf (2nd)
AdwCleaner Try-Again Result.pdf (3rd)

Sometimes I’ll get the AdwCleaner 2-Files.pdf display. (4th)

I never see the AdwCleaner file running when I use Task Manager and rebooting the PC doesn’t fix the problem.

Will no one rid me of this meddlesome file?

But seriously, I can use some help since I’ve never seen this type of problem before.

Thanks, Patrick Martin
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Pg&Lee
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Re: Can't delete AdwCleaner 7.3.0.0 on WIN 10 Pro

Unread postby Gary R » April 9th, 2019, 8:30 am

I'm going to move your topic to the "Infected? Virus, malware, adware, ransomware, oh my!" forum, as your problem looks as if it may have a malware related origin.

Dependant on whether your version of Windows is 32 bit or 64 bit .....

  • Download FRST to your Desktop.
  • Download FRST64 to your Desktop.
  • Double click Frst.exe or Frst64.exeto launch it.
  • FRST will start to run.
    • When the tool opens click Yes to disclaimer.
    • Press the Scan button.
    • When finished scanning 2 logs will open on your Desktop, FRST.txt and Addition.txt
    • Please post them in your next reply.

Once I've had a look at those logs, I'll have a better idea of how to proceed with your problem.
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Re: Can't delete AdwCleaner 7.3.0.0 on WIN 10 Pro

Unread postby Gary R » April 27th, 2019, 11:33 am

Due to a lack of response, this topic is now closed.

If you still require help, please open a new thread in the Infected? Virus, malware, adware, ransomware, oh my! forum, include a fresh FRST log, and wait for a new helper.
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