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I need help i lost my asset

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I need help i lost my asset

Unread postby cdes » March 27th, 2019, 1:46 pm

i want to know am i get hacked cause i login to scam site or my device infected by malware
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Re: I need help i lost my asset

Unread postby mAL_rEm018 » March 27th, 2019, 2:41 pm

Please note that all instructions given are customised for this computer only, the tools used may cause damage if used on a computer with different infections.

If you think you have similar problems, please post a log in the Malware Removal forum and wait for help.

Failure to post replies within 3 days will result in this thread being closed.


Hello cdes,

Welcome to Malware Removal! My name is mAL_rEm018, but feel free to call me mAL. I will be helping you with your malware related problems :)

Please be aware that removing Malware is a potentially hazardous undertaking. I will take care not to knowingly suggest courses of action that might damage your computer. However it is impossible for me to foresee all interactions that may happen between the software on your computer and those we'll use to clear you of infection, and I cannot guarantee the safety of your system. It is possible that we might encounter situations where the only recourse is to re-format and re-install your operating system, or to necessitate you taking your computer to a repair shop.


Because of this, I advise you to backup any personal files and folders before you start.

To make sure everything goes smoothly, I would like you to observe the following rules:
  • You must have Administrator rights, permissions for this computer.
  • Please reply to this thread. Do not start another topic.
  • Perform all actions in the order given.
  • If you don't know, stop and ask!
  • DO NOT run any other fix or removal tools unless instructed to do so!
  • Don't attempt to install any new software (other than those I ask you to) until your computer is clean.
  • DO NOT post for help at any other forum. Applying fixes from multiple help sites can cause problems.
  • I advise you to print the instructions if possible, since your internet connection might not be available during some of the fixes.
  • Absence of symptoms does not mean that everything is clear, therefore stick with this topic until I give you the "all clear".

I am currently reviewing your logs and will return as soon as possible, with additional instructions. In the meantime I would like you to read and get acquainted with the following topic: HOW TO GET HELP IN THIS FORUM - everyone must read this, where the conditions for receiving help here are explained.
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mAL_rEm018
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Re: I need help i lost my asset

Unread postby cdes » March 27th, 2019, 2:49 pm

thanks i alredy read that rules
cdes
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Re: I need help i lost my asset

Unread postby mAL_rEm018 » March 27th, 2019, 3:03 pm

Hello cdes,

cdes wrote:thanks i alredy read that rules

I'm afraid you didn't read them carefully enough. This is clearly a business computer, and we do not work on those.

Business Use / Business Networked Computer
It appears you are using your computer for business purposes or connecting to a business network.

May I draw your attention to the topic: ALL USERS OF THIS FORUM MUST READ THIS FIRST, which you should have read before posting for help.

The section here explains why we do not offer help for such computers. Thank you for your understanding.


This topic is now closed.
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mAL_rEm018
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