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Virus removal - HELP!!

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Virus removal - HELP!!

Unread postby JRCC07+ » October 30th, 2018, 11:45 am

I have a laptop which I cannot use as it has a virus on it - I had AVG free software installed on it, and needed to uninstall this as I bought new software and needed to do this to load on the new security software. When I had uninstalled the AVG and connected to the interest, the virus attacked, and now it is on my laptop. I cannot install the new software still, because some of the AVG stuff is still on the laptop somewhere, even though I uninstalled it from the control panel. I need to get the virus removed first then deal with the AVG thing after. The virus goes into the internet as a hidden network which can't be switched off. The only way to stop the hidden network is to put the laptop into aeroplane mode, however this obviously loses internet connection. Can anyone help with this? Thanks.
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Re: Virus removal - HELP!!

Unread postby pgmigg » October 30th, 2018, 12:28 pm

By posting just a description of your problems it is likely that your topic will be passed by and you will not receive the help you're looking for.

We need to know what's running on your computer so we can give you appropriate instructions.

May I draw your attention to THIS topic, which you should have read, and which tells you what we need you to post so that we can help you.

This topic will now be closed.

If you still need help, please start a new thread with:
  • FRST.txt
  • Addition.txt
  • Details of your problems.

If you cannot connect to Internet from you computer for any reason, please download the FRST to memory steak from any other computer, copy to the Desktop of your laptop and run.
If for any reason you can't run FRST, please let us know in your post.
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