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Extremely slow performance

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Extremely slow performance

Unread postby maximusdowns » July 1st, 2018, 8:24 pm

Good afternoon,

My computer is experiencing extremely slow performance. In task manager, Disk is usually at 100%. I had posted this previously, but sustained a serious injury that kept me in the hospital and in bed recouping for several days, so I missed the 72 hour deadline to reply, so I am submitting another post. Thank you for your help

FRST.txt

Scan result of Farbar Recovery Scan Tool (FRST) (x64) Version: 20.06.2018
Ran by Panda (administrator) on DESKTOP-FD836MB (23-06-2018 09:34:46)
Running from C:\Users\Panda\Downloads
Loaded Profiles: Panda (Available Profiles: Panda)
Platform: Windows 10 Pro 10240.16389 (X64) Language: English (United States)
Internet Explorer Version 11 (Default browser: Edge)
Boot Mode: Normal
Tutorial for Farbar Recovery Scan Tool: http://www.geekstogo.com/forum/topic/33 ... scan-tool/

==================== Processes (Whitelisted) =================

(If an entry is included in the fixlist, the process will be closed. The file will not be moved.)

(AMD) C:\Windows\System32\atiesrxx.exe
(AMD) C:\Windows\System32\atieclxx.exe
(Apple Inc.) C:\Program Files\Bonjour\mDNSResponder.exe
(Apple Inc.) C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
(Microsoft Corporation) C:\Program Files\Windows Defender\MsMpEng.exe
(Synaptics Incorporated) C:\Program Files\Synaptics\SynTP\SynTPEnhService.exe
(Microsoft Corporation) C:\Program Files\Windows Defender\MpCmdRun.exe
(Microsoft Corporation) C:\Program Files\Windows Defender\MpCmdRun.exe
(Microsoft Corporation) C:\Program Files\Windows Defender\NisSrv.exe
(Synaptics Incorporated) C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
(Synaptics Incorporated) C:\Program Files\Synaptics\SynTP\SynTPHelper.exe
(Mozilla Corporation) C:\Program Files\Mozilla Firefox\firefox.exe
(Mozilla Corporation) C:\Program Files\Mozilla Firefox\firefox.exe
(Mozilla Corporation) C:\Program Files\Mozilla Firefox\firefox.exe
(Mozilla Corporation) C:\Program Files\Mozilla Firefox\firefox.exe
(Mozilla Corporation) C:\Program Files\Mozilla Firefox\firefox.exe
(Microsoft Corporation) C:\Windows\System32\CompatTelRunner.exe
(Google Inc.) C:\Program Files (x86)\Google\Update\Install\{8CD08D98-A76C-4CE8-AF17-08991CE6B6A2}\67.0.3396.87_66.0.3359.181_chrome_updater.exe
(Microsoft Corporation) C:\Windows\System32\CompatTelRunner.exe
(Google Inc.) C:\Windows\Temp\CR_9E567.tmp\setup.exe
(Google Inc.) C:\Windows\Temp\CR_9E567.tmp\setup.exe
(Mozilla Corporation) C:\Program Files\Mozilla Firefox\firefox.exe
(Microsoft Corporation) C:\Windows\WinSxS\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_10.0.10240.17020_none_1152834562020692\TiWorker.exe
(Apple Inc.) C:\Program Files (x86)\Apple Software Update\SoftwareUpdate.exe
(Microsoft Corporation) C:\Users\Panda\AppData\Local\Microsoft\OneDrive\StandaloneUpdater\OneDriveSetup.exe
(Microsoft Corporation) C:\Users\Panda\AppData\Local\Microsoft\OneDrive\StandaloneUpdater\OneDriveSetup.exe
(Mozilla Corporation) C:\Program Files\Mozilla Firefox\firefox.exe
(Microsoft Corporation) C:\Users\Panda\AppData\Local\Microsoft\OneDrive\18.091.0506.0007\FileSyncConfig.exe
(Microsoft Corporation) C:\Program Files\Windows Defender\MpCmdRun.exe
(Farbar) C:\Users\Panda\Downloads\FRST64(1).exe

==================== Registry (Whitelisted) ===========================

(If an entry is included in the fixlist, the registry item will be restored to default or removed. The file will not be moved.)

HKLM\...\Run: [iTunesHelper] => C:\Program Files\iTunes\iTunesHelper.exe [298296 2018-04-08] (Apple Inc.)
HKLM\...\Run: [SynTPEnh] => C:\Program Files\Synaptics\SynTP\SynTPEnh.exe [3954368 2018-05-13] (Synaptics Incorporated)
HKLM-x32\...\Run: [StartCCC] => C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\amd64\CLIStart.exe [767176 2015-11-04] (Advanced Micro Devices, Inc.)

==================== Internet (Whitelisted) ====================

(If an item is included in the fixlist, if it is a registry item it will be removed or restored to default.)

Tcpip\Parameters: [DhcpNameServer] 192.168.0.1
Tcpip\..\Interfaces\{a4802978-8537-4f0a-a30b-84fa6d59cbe1}: [DhcpNameServer] 192.168.0.1

Internet Explorer:
==================
HKU\S-1-5-21-986361752-4009122850-50874618-1001\Software\Microsoft\Internet Explorer\Main,Start Page = hxxp://dell15.msn.com/?pc=DCTE
HKU\S-1-5-21-986361752-4009122850-50874618-1001\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = hxxp://dell15.msn.com/?pc=DCTE

FireFox:
========
FF DefaultProfile: xibflz7e.default-1528258222814
FF ProfilePath: C:\Users\Panda\AppData\Roaming\Mozilla\Firefox\Profiles\xibflz7e.default-1528258222814 [2018-06-23]
FF Plugin: @videolan.org/vlc,version=3.0.2 -> C:\Program Files\VideoLAN\VLC\npvlc.dll [2018-04-19] (VideoLAN)
FF Plugin-x32: @tools.google.com/Google Update;version=3 -> C:\Program Files (x86)\Google\Update\1.3.33.17\npGoogleUpdate3.dll [2018-05-18] (Google Inc.)
FF Plugin-x32: @tools.google.com/Google Update;version=9 -> C:\Program Files (x86)\Google\Update\1.3.33.17\npGoogleUpdate3.dll [2018-05-18] (Google Inc.)

Chrome:
=======
CHR Profile: C:\Users\Panda\AppData\Local\Google\Chrome\User Data\Default [2018-05-13]
CHR Extension: (Slides) - C:\Users\Panda\AppData\Local\Google\Chrome\User Data\Default\Extensions\aapocclcgogkmnckokdopfmhonfmgoek [2018-05-13]
CHR Extension: (Docs) - C:\Users\Panda\AppData\Local\Google\Chrome\User Data\Default\Extensions\aohghmighlieiainnegkcijnfilokake [2018-05-13]
CHR Extension: (Google Drive) - C:\Users\Panda\AppData\Local\Google\Chrome\User Data\Default\Extensions\apdfllckaahabafndbhieahigkjlhalf [2018-05-13]
CHR Extension: (YouTube) - C:\Users\Panda\AppData\Local\Google\Chrome\User Data\Default\Extensions\blpcfgokakmgnkcojhhkbfbldkacnbeo [2018-05-13]
CHR Extension: (Google Docs Offline) - C:\Users\Panda\AppData\Local\Google\Chrome\User Data\Default\Extensions\ghbmnnjooekpmoecnnnilnnbdlolhkhi [2018-05-13]
CHR Extension: (Chrome Web Store Payments) - C:\Users\Panda\AppData\Local\Google\Chrome\User Data\Default\Extensions\nmmhkkegccagdldgiimedpiccmgmieda [2018-05-13]
CHR Extension: (Gmail) - C:\Users\Panda\AppData\Local\Google\Chrome\User Data\Default\Extensions\pjkljhegncpnkpknbcohdijeoejaedia [2018-05-13]

==================== Services (Whitelisted) ====================

(If an entry is included in the fixlist, it will be removed from the registry. The file will not be moved unless listed separately.)

R2 Apple Mobile Device Service; C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe [83768 2018-03-29] (Apple Inc.)
R2 osrss; C:\Windows\system32\osrss.dll [108584 2018-01-18] (Microsoft Corporation)
R2 SynTPEnhService; C:\Program Files\Synaptics\SynTP\SynTPEnhService.exe [255168 2018-05-13] (Synaptics Incorporated)
R3 WdNisSvc; C:\Program Files\Windows Defender\NisSrv.exe [362928 2015-07-10] (Microsoft Corporation)
R2 WinDefend; C:\Program Files\Windows Defender\MsMpEng.exe [24864 2015-07-10] (Microsoft Corporation)

===================== Drivers (Whitelisted) ======================

(If an entry is included in the fixlist, it will be removed from the registry. The file will not be moved unless listed separately.)

R3 AtiHDAudioService; C:\Windows\system32\drivers\AtihdWT6.sys [110096 2018-05-13] (Advanced Micro Devices)
R3 rt640x64; C:\Windows\System32\drivers\rt640x64.sys [587264 2015-07-10] (Realtek )
R3 SmbDrvI; C:\Windows\system32\DRIVERS\Smb_driver_Intel.sys [51392 2018-05-13] (Synaptics Incorporated)
S3 UdeCx; C:\Windows\System32\drivers\udecx.sys [44032 2015-07-10] ()
S0 WdBoot; C:\Windows\System32\drivers\WdBoot.sys [44568 2015-07-10] (Microsoft Corporation)
R0 WdFilter; C:\Windows\System32\drivers\WdFilter.sys [291680 2015-07-10] (Microsoft Corporation)
R2 WdNisDrv; C:\Windows\System32\Drivers\WdNisDrv.sys [119648 2015-07-10] (Microsoft Corporation)
S3 wfpcapture; \SystemRoot\System32\drivers\wfpcapture.sys [X]

==================== NetSvcs (Whitelisted) ===================

(If an entry is included in the fixlist, it will be removed from the registry. The file will not be moved unless listed separately.)


==================== One Month Created files and folders ========

(If an entry is included in the fixlist, the file/folder will be moved.)

2018-06-23 09:34 - 2018-06-23 09:37 - 000007896 _____ C:\Users\Panda\Downloads\FRST.txt
2018-06-23 09:34 - 2018-06-23 09:34 - 000000000 ____D C:\FRST
2018-06-23 09:32 - 2018-06-23 09:34 - 002412544 _____ (Farbar) C:\Users\Panda\Downloads\FRST64(1).exe
2018-06-23 09:31 - 2018-06-23 09:32 - 000002359 _____ C:\Users\Panda\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\OneDrive.lnk
2018-06-23 09:18 - 2018-06-23 09:18 - 000016148 _____ C:\Windows\system32\DESKTOP-FD836MB_Panda_HistoryPrediction.bin
2018-06-05 21:10 - 2018-06-05 21:10 - 000000000 ____D C:\Users\Panda\Desktop\Old Firefox Data
2018-06-04 22:32 - 2018-06-04 22:35 - 002413056 _____ (Farbar) C:\Users\Panda\Downloads\FRST64.exe
2018-06-03 22:36 - 2018-06-03 22:36 - 000000000 ____D C:\Windows\system32\SleepStudy

==================== One Month Modified files and folders ========

(If an entry is included in the fixlist, the file/folder will be moved.)

2018-06-23 09:36 - 2015-07-10 04:04 - 000000000 ___HD C:\Program Files\WindowsApps
2018-06-23 09:36 - 2015-07-10 04:04 - 000000000 ____D C:\Windows\AppReadiness
2018-06-23 09:35 - 2018-05-04 08:02 - 000000000 ___RD C:\Users\Panda\OneDrive
2018-06-23 09:31 - 2015-07-10 03:55 - 000000000 ____D C:\Windows\CbsTemp
2018-06-23 09:19 - 2018-05-13 11:56 - 000000000 ____D C:\Users\Panda\AppData\LocalLow\Mozilla
2018-06-23 09:18 - 2018-05-04 07:56 - 000000000 ____D C:\Users\Panda
2018-06-23 09:14 - 2018-05-13 11:56 - 000000000 ____D C:\Program Files\Mozilla Firefox
2018-06-23 09:14 - 2018-05-13 11:56 - 000000000 ____D C:\Program Files (x86)\Mozilla Maintenance Service
2018-06-23 09:14 - 2015-07-10 05:21 - 000000006 ____H C:\Windows\Tasks\SA.DAT
2018-06-08 07:45 - 2018-05-13 11:56 - 000001005 _____ C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Firefox.lnk
2018-06-03 04:41 - 2015-07-10 02:05 - 000131072 ___SH C:\Windows\system32\config\BBI
2018-05-27 00:07 - 2018-05-14 22:09 - 000000000 ____D C:\Program Files\rempl
2018-05-26 23:54 - 2018-05-03 17:01 - 014882574 _____ C:\Windows\system32\PerfStringBackup.INI
2018-05-26 23:54 - 2015-07-17 01:56 - 000159918 _____ C:\Windows\system32\prfh0404.dat
2018-05-26 23:54 - 2015-07-17 01:56 - 000048888 _____ C:\Windows\system32\prfc0404.dat
2018-05-26 23:54 - 2015-07-17 01:46 - 000708630 _____ C:\Windows\system32\perfh01D.dat
2018-05-26 23:54 - 2015-07-17 01:46 - 000141976 _____ C:\Windows\system32\perfc01D.dat
2018-05-26 23:54 - 2015-07-17 01:15 - 000777106 _____ C:\Windows\system32\perfh015.dat
2018-05-26 23:54 - 2015-07-17 01:15 - 000148480 _____ C:\Windows\system32\perfc015.dat
2018-05-26 23:54 - 2015-07-17 01:06 - 000776688 _____ C:\Windows\system32\perfh013.dat
2018-05-26 23:54 - 2015-07-17 01:06 - 000150366 _____ C:\Windows\system32\perfc013.dat
2018-05-26 23:54 - 2015-07-17 00:56 - 000415588 _____ C:\Windows\system32\perfh014.dat
2018-05-26 23:54 - 2015-07-17 00:56 - 000069268 _____ C:\Windows\system32\perfc014.dat
2018-05-26 23:54 - 2015-07-17 00:36 - 000493018 _____ C:\Windows\system32\perfh011.dat
2018-05-26 23:54 - 2015-07-17 00:36 - 000130454 _____ C:\Windows\system32\perfc011.dat
2018-05-26 23:54 - 2015-07-17 00:25 - 000771270 _____ C:\Windows\system32\perfh010.dat
2018-05-26 23:54 - 2015-07-17 00:25 - 000142510 _____ C:\Windows\system32\perfc010.dat
2018-05-26 23:54 - 2015-07-17 00:06 - 000384858 _____ C:\Windows\system32\perfh00D.dat
2018-05-26 23:54 - 2015-07-17 00:06 - 000056464 _____ C:\Windows\system32\perfc00D.dat
2018-05-26 23:54 - 2015-07-16 23:59 - 000400704 _____ C:\Windows\system32\perfh00B.dat
2018-05-26 23:54 - 2015-07-16 23:59 - 000073804 _____ C:\Windows\system32\perfc00B.dat
2018-05-26 23:54 - 2015-07-16 23:50 - 000511756 _____ C:\Windows\system32\perfh008.dat
2018-05-26 23:54 - 2015-07-16 23:50 - 000081212 _____ C:\Windows\system32\perfc008.dat
2018-05-26 23:54 - 2015-07-16 23:40 - 000732530 _____ C:\Windows\system32\perfh007.dat
2018-05-26 23:54 - 2015-07-16 23:40 - 000146058 _____ C:\Windows\system32\perfc007.dat
2018-05-26 23:54 - 2015-07-16 23:30 - 000429396 _____ C:\Windows\system32\perfh006.dat
2018-05-26 23:54 - 2015-07-16 23:30 - 000071776 _____ C:\Windows\system32\perfc006.dat
2018-05-26 23:54 - 2015-07-16 02:35 - 000436050 _____ C:\Windows\system32\prfh0804.dat
2018-05-26 23:54 - 2015-07-16 02:35 - 000130454 _____ C:\Windows\system32\prfc0804.dat
2018-05-26 23:54 - 2015-07-16 02:18 - 000699408 _____ C:\Windows\system32\perfh01F.dat
2018-05-26 23:54 - 2015-07-16 02:18 - 000140910 _____ C:\Windows\system32\perfc01F.dat
2018-05-26 23:54 - 2015-07-16 02:09 - 000762324 _____ C:\Windows\system32\perfh019.dat
2018-05-26 23:54 - 2015-07-16 02:09 - 000147794 _____ C:\Windows\system32\perfc019.dat
2018-05-26 23:54 - 2015-07-16 02:00 - 000770132 _____ C:\Windows\system32\prfh0816.dat
2018-05-26 23:54 - 2015-07-16 02:00 - 000148548 _____ C:\Windows\system32\prfc0816.dat
2018-05-26 23:54 - 2015-07-16 01:51 - 000754374 _____ C:\Windows\system32\prfh0416.dat
2018-05-26 23:54 - 2015-07-16 01:51 - 000145364 _____ C:\Windows\system32\prfc0416.dat
2018-05-26 23:54 - 2015-07-16 01:42 - 000782818 _____ C:\Windows\system32\perfh00C.dat
2018-05-26 23:54 - 2015-07-16 01:42 - 000146138 _____ C:\Windows\system32\perfc00C.dat
2018-05-26 23:54 - 2015-07-16 01:33 - 000779312 _____ C:\Windows\system32\perfh00A.dat
2018-05-26 23:54 - 2015-07-16 01:33 - 000151606 _____ C:\Windows\system32\perfc00A.dat
2018-05-26 23:54 - 2015-07-16 01:24 - 000395414 _____ C:\Windows\system32\perfh001.dat
2018-05-26 23:54 - 2015-07-16 01:24 - 000056464 _____ C:\Windows\system32\perfc001.dat
2018-05-26 23:54 - 2015-07-10 04:02 - 000000000 ____D C:\Windows\INF
2018-05-26 11:48 - 2017-09-29 08:18 - 000000000 ___HD C:\$WINDOWS.~BT
2018-05-26 11:47 - 2015-07-16 02:50 - 000000000 ____D C:\Windows\Panther

==================== Bamital & volsnap ======================

(There is no automatic fix for files that do not pass verification.)

C:\Windows\system32\winlogon.exe => File is digitally signed
C:\Windows\system32\wininit.exe => File is digitally signed
C:\Windows\explorer.exe => File is digitally signed
C:\Windows\SysWOW64\explorer.exe => File is digitally signed
C:\Windows\system32\svchost.exe => File is digitally signed
C:\Windows\SysWOW64\svchost.exe => File is digitally signed
C:\Windows\system32\services.exe => File is digitally signed
C:\Windows\system32\User32.dll => File is digitally signed
C:\Windows\SysWOW64\User32.dll => File is digitally signed
C:\Windows\system32\userinit.exe => File is digitally signed
C:\Windows\SysWOW64\userinit.exe => File is digitally signed
C:\Windows\system32\rpcss.dll => File is digitally signed
C:\Windows\system32\dnsapi.dll => File is digitally signed
C:\Windows\SysWOW64\dnsapi.dll => File is digitally signed
C:\Windows\system32\Drivers\volsnap.sys => File is digitally signed

LastRegBack: 2018-06-03 05:50

==================== End of FRST.txt ============================

Additional.txt

Additional scan result of Farbar Recovery Scan Tool (x64) Version: 20.06.2018
Ran by Panda (23-06-2018 09:38:40)
Running from C:\Users\Panda\Downloads
Windows 10 Pro 10240.16389 (X64) (2018-05-04 01:23:46)
Boot Mode: Normal
==========================================================


==================== Accounts: =============================

Administrator (S-1-5-21-986361752-4009122850-50874618-500 - Administrator - Disabled)
DefaultAccount (S-1-5-21-986361752-4009122850-50874618-503 - Limited - Disabled)
Guest (S-1-5-21-986361752-4009122850-50874618-501 - Limited - Disabled)
Panda (S-1-5-21-986361752-4009122850-50874618-1001 - Administrator - Enabled) => C:\Users\Panda

==================== Security Center ========================

(If an entry is included in the fixlist, it will be removed.)

AV: Windows Defender (Enabled - Up to date) {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
AS: Windows Defender (Enabled - Up to date) {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}

==================== Installed Programs ======================

(Only the adware programs with "Hidden" flag could be added to the fixlist to unhide them. The adware programs should be uninstalled manually.)

AMD Catalyst Control Center (HKLM-x32\...\WUCCCApp) (Version: 1.00.0000 - AMD)
Apple Application Support (32-bit) (HKLM-x32\...\{543F829B-4591-4B2F-AF63-6E6E6AE59EB2}) (Version: 6.4 - Apple Inc.)
Apple Application Support (64-bit) (HKLM\...\{0ECA3BB5-4410-414B-B226-241FF1C12CD0}) (Version: 6.4 - Apple Inc.)
Apple Mobile Device Support (HKLM\...\{9E005AAA-81A3-478E-8944-532D350952EE}) (Version: 11.3.1.6 - Apple Inc.)
Apple Software Update (HKLM-x32\...\{A30EA700-5515-48F0-88B0-9E99DC356B88}) (Version: 2.6.0.1 - Apple Inc.)
Bonjour (HKLM\...\{56DDDFB8-7F79-4480-89D5-25E1F52AB28F}) (Version: 3.1.0.1 - Apple Inc.)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 66.0.3359.181 - Google Inc.)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.33.17 - Google Inc.) Hidden
iTunes (HKLM\...\{3D8C6B05-FE24-4B9C-A57C-B8E1FA39E83D}) (Version: 12.7.4.80 - Apple Inc.)
Microsoft OneDrive (HKU\S-1-5-21-986361752-4009122850-50874618-1001\...\OneDriveSetup.exe) (Version: 18.091.0506.0007 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.50727 (HKLM-x32\...\{15134cb0-b767-4960-a911-f2d16ae54797}) (Version: 11.0.50727.1 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.50727 (HKLM-x32\...\{22154f09-719a-4619-bb71-5b3356999fbf}) (Version: 11.0.50727.1 - Microsoft Corporation)
Mozilla Firefox 60.0.2 (x64 en-US) (HKLM\...\Mozilla Firefox 60.0.2 (x64 en-US)) (Version: 60.0.2 - Mozilla)
Mozilla Maintenance Service (HKLM\...\MozillaMaintenanceService) (Version: 60.0 - Mozilla)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.7564 - Realtek Semiconductor Corp.)
Synaptics Pointing Device Driver (HKLM\...\SynTPDeinstKey) (Version: 19.0.15.2 - Synaptics Incorporated)
Update for Windows 10 for x64-based Systems (KB4023057) (HKLM\...\{5009B7EE-8A15-4A23-B404-15E31D02DA67}) (Version: 2.43.0.0 - Microsoft Corporation)
VLC media player (HKLM\...\VLC media player) (Version: 3.0.2 - VideoLAN)
Windows Setup Remediations (x64) (KB4023057) (HKLM\...\{5534e02f-0f5d-40dd-ba92-bea38d22384d}.sdb) (Version: - )

==================== Custom CLSID (Whitelisted): ==========================

(If an entry is included in the fixlist, it will be removed from the registry. The file will not be moved unless listed separately.)

ContextMenuHandlers5: [ACE] -> {5E2121EE-0300-11D4-8D3B-444553540000} => C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\atiacm64.dll [2015-11-04] (Advanced Micro Devices, Inc.)

==================== Scheduled Tasks (Whitelisted) =============

(If an entry is included in the fixlist, it will be removed from the registry. The file will not be moved unless listed separately.)

Task: {20A97314-4E3C-43D0-897F-C7F1FDD4AE4C} - System32\Tasks\Apple\AppleSoftwareUpdate => C:\Program Files (x86)\Apple Software Update\SoftwareUpdate.exe [2018-01-08] (Apple Inc.)
Task: {6FA8DF9F-62FF-4B00-A168-332B8DE7333B} - System32\Tasks\GoogleUpdateTaskMachineUA => C:\Program Files (x86)\Google\Update\GoogleUpdate.exe [2018-05-13] (Google Inc.)
Task: {B7EC55D9-B551-41E7-9FE8-616094D04FA6} - System32\Tasks\GoogleUpdateTaskMachineCore => C:\Program Files (x86)\Google\Update\GoogleUpdate.exe [2018-05-13] (Google Inc.)

(If an entry is included in the fixlist, the task (.job) file will be moved. The file which is running by the task will not be moved.)


==================== Shortcuts & WMI ========================

(The entries could be listed to be restored or removed.)


==================== Loaded Modules (Whitelisted) ==============

2015-07-10 04:00 - 2015-07-10 04:00 - 000032768 _____ () C:\Windows\SYSTEM32\licensemanagerapi.dll
2015-07-16 03:03 - 2015-07-16 03:03 - 000403968 _____ () C:\Windows\System32\diagtrack_wininternal.dll
2018-03-16 15:19 - 2018-03-16 15:19 - 000088888 _____ () C:\Program Files\Common Files\Apple\Apple Application Support\zlib1.dll
2018-03-16 15:19 - 2018-03-16 15:19 - 001356088 _____ () C:\Program Files\Common Files\Apple\Apple Application Support\libxml2.dll
2015-07-10 04:00 - 2015-07-10 04:00 - 002498296 _____ () C:\Windows\system32\CoreUIComponents.dll
2015-07-10 03:59 - 2015-07-10 03:59 - 000429056 _____ () C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\QuickActions.dll
2015-07-10 04:00 - 2015-07-10 06:15 - 006579712 _____ () C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\CortanaApi.dll
2015-07-10 04:00 - 2015-07-10 06:15 - 000471040 _____ () C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\Cortana.Core.dll
2015-07-10 04:00 - 2015-07-10 06:15 - 002274816 _____ () C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\RemindersUI.dll

==================== Alternate Data Streams (Whitelisted) =========

(If an entry is included in the fixlist, only the ADS will be removed.)


==================== Safe Mode (Whitelisted) ===================

(If an entry is included in the fixlist, it will be removed from the registry. The "AlternateShell" will be restored.)


==================== Association (Whitelisted) ===============

(If an entry is included in the fixlist, the registry item will be restored to default or removed.)


==================== Internet Explorer trusted/restricted ===============

(If an entry is included in the fixlist, it will be removed from the registry.)


==================== Hosts content: ===============================

(If needed Hosts: directive could be included in the fixlist to reset Hosts.)

2015-07-10 04:04 - 2015-07-10 04:02 - 000000824 _____ C:\Windows\system32\Drivers\etc\hosts


==================== Other Areas ============================

(Currently there is no automatic fix for this section.)

HKU\S-1-5-21-986361752-4009122850-50874618-1001\Control Panel\Desktop\\Wallpaper -> C:\Windows\web\wallpaper\Windows\img0.jpg
DNS Servers: 192.168.0.1
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System => (ConsentPromptBehaviorAdmin: 5) (ConsentPromptBehaviorUser: 3) (EnableLUA: 1)
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer => (SmartScreenEnabled: RequireAdmin)
Windows Firewall is enabled.

==================== MSCONFIG/TASK MANAGER disabled items ==

HKLM\...\StartupApproved\Run: => "SynTPEnh"
HKLM\...\StartupApproved\Run: => "iTunesHelper"
HKLM\...\StartupApproved\Run32: => "StartCCC"
HKU\S-1-5-21-986361752-4009122850-50874618-1001\...\StartupApproved\Run: => "OneDrive"

==================== FirewallRules (Whitelisted) ===============

(If an entry is included in the fixlist, it will be removed from the registry. The file will not be moved unless listed separately.)

FirewallRules: [{41878D65-2167-4D27-A2BB-D9B929B3B588}] => (Allow) C:\Program Files\Mozilla Firefox\firefox.exe
FirewallRules: [{AA1C7FCC-285D-4303-9C8E-E4AB7A1F40FE}] => (Allow) C:\Program Files\Mozilla Firefox\firefox.exe
FirewallRules: [{8A774613-9F21-4FB2-A68D-00605C3539CD}] => (Allow) C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe
FirewallRules: [{0A01F3B7-0A60-4CF7-8303-112FF7E15498}] => (Allow) C:\Program Files\Bonjour\mDNSResponder.exe
FirewallRules: [{0FF07FDD-F30E-4245-8CC4-382A2C8FFECA}] => (Allow) C:\Program Files\Bonjour\mDNSResponder.exe
FirewallRules: [{985760FC-D399-4DA8-B7FB-7DF9CC55EFC3}] => (Allow) C:\Program Files (x86)\Bonjour\mDNSResponder.exe
FirewallRules: [{64D71815-4563-4682-BFB2-FF0834DDA072}] => (Allow) C:\Program Files (x86)\Bonjour\mDNSResponder.exe
FirewallRules: [{76372FAB-AC41-4998-BC50-69A38DC573FA}] => (Allow) C:\Program Files\iTunes\iTunes.exe
FirewallRules: [TCP Query User{3D154315-3CE1-4AE7-A2F2-FEC49685A970}C:\program files\mozilla firefox\firefox.exe] => (Block) C:\program files\mozilla firefox\firefox.exe
FirewallRules: [UDP Query User{1933A113-7DFD-49E1-81E0-FF1EBE8A2043}C:\program files\mozilla firefox\firefox.exe] => (Block) C:\program files\mozilla firefox\firefox.exe
FirewallRules: [{7BEEB283-B28C-4799-B0C2-263ED8E694CC}] => (Allow) C:\Program Files (x86)\Google\Chrome\Application\chrome.exe

==================== Restore Points =========================

13-05-2018 11:53:22 Windows Modules Installer
14-05-2018 21:34:06 Windows Modules Installer
27-05-2018 00:05:26 Windows Update
30-05-2018 21:24:21 Windows Update

==================== Faulty Device Manager Devices =============

Name:
Description:
Class Guid:
Manufacturer:
Service:
Problem: : The drivers for this device are not installed. (Code 28)
Resolution: To install the drivers for this device, click "Update Driver", which starts the Hardware Update wizard.

Name:
Description:
Class Guid:
Manufacturer:
Service:
Problem: : The drivers for this device are not installed. (Code 28)
Resolution: To install the drivers for this device, click "Update Driver", which starts the Hardware Update wizard.


==================== Event log errors: =========================

Application errors:
==================
Error: (06/23/2018 09:18:32 AM) (Source: Software Protection Platform Service) (EventID: 8198) (User: )
Description: License Activation (slui.exe) failed with the following error code:
hr=0xC004C003
Command-line arguments:
RuleId=31e71c49-8da7-4a2f-ad92-45d98a1c79ba;Action=AutoActivate;AppId=55c92734-d682-4d71-983e-d6ec3f16059f;SkuId=bd3762d7-270d-4760-8fb3-d829ca45278a;NotificationInterval=1440;Trigger=UserLogon;SessionId=1

Error: (06/23/2018 09:18:31 AM) (Source: Software Protection Platform Service) (EventID: 1014) (User: )
Description: Acquisition of End User License failed. hr=0xC004C003
Sku Id=bd3762d7-270d-4760-8fb3-d829ca45278a

Error: (06/23/2018 09:18:31 AM) (Source: Software Protection Platform Service) (EventID: 8200) (User: )
Description: License acquisition failure details.
hr=0xC004C003

Error: (06/23/2018 09:15:47 AM) (Source: Software Protection Platform Service) (EventID: 8198) (User: )
Description: License Activation (slui.exe) failed with the following error code:
hr=0x8007139F
Command-line arguments:
RuleId=31e71c49-8da7-4a2f-ad92-45d98a1c79ba;Action=AutoActivate;AppId=55c92734-d682-4d71-983e-d6ec3f16059f;SkuId=bd3762d7-270d-4760-8fb3-d829ca45278a;NotificationInterval=1440;Trigger=NetworkAvailable

Error: (06/23/2018 09:15:47 AM) (Source: Software Protection Platform Service) (EventID: 1014) (User: )
Description: Acquisition of End User License failed. hr=0xC004C003
Sku Id=bd3762d7-270d-4760-8fb3-d829ca45278a

Error: (06/23/2018 09:15:47 AM) (Source: Software Protection Platform Service) (EventID: 8200) (User: )
Description: License acquisition failure details.
hr=0xC004C003

Error: (06/09/2018 08:35:48 AM) (Source: Microsoft-Windows-Immersive-Shell) (EventID: 5973) (User: DESKTOP-FD836MB)
Description: Activation of app Microsoft.Windows.Photos_8wekyb3d8bbwe!App failed with error: -2144927141 See the Microsoft-Windows-TWinUI/Operational log for additional information.

Error: (06/09/2018 08:28:01 AM) (Source: Microsoft-Windows-Immersive-Shell) (EventID: 5973) (User: DESKTOP-FD836MB)
Description: Activation of app Microsoft.WindowsAlarms_8wekyb3d8bbwe!App failed with error: -2147023170 See the Microsoft-Windows-TWinUI/Operational log for additional information.


System errors:
=============
Error: (06/23/2018 09:13:51 AM) (Source: BTHUSB) (EventID: 5) (User: )
Description: The Bluetooth driver expected an HCI event with a certain size but did not receive it.

Error: (06/23/2018 09:13:40 AM) (Source: Microsoft-Windows-HAL) (EventID: 13) (User: NT AUTHORITY)
Description: The system watchdog timer was triggered.

Error: (06/23/2018 09:14:32 AM) (Source: EventLog) (EventID: 6008) (User: )
Description: The previous system shutdown at 7:57:33 AM on ‎6/‎8/‎2018 was unexpected.

Error: (06/09/2018 08:55:12 AM) (Source: disk) (EventID: 7) (User: )
Description: The device, \Device\Harddisk0\DR0, has a bad block.

Error: (06/09/2018 08:55:08 AM) (Source: disk) (EventID: 7) (User: )
Description: The device, \Device\Harddisk0\DR0, has a bad block.

Error: (06/09/2018 08:55:02 AM) (Source: disk) (EventID: 7) (User: )
Description: The device, \Device\Harddisk0\DR0, has a bad block.

Error: (06/09/2018 08:54:50 AM) (Source: disk) (EventID: 7) (User: )
Description: The device, \Device\Harddisk0\DR0, has a bad block.

Error: (06/09/2018 08:54:34 AM) (Source: disk) (EventID: 7) (User: )
Description: The device, \Device\Harddisk0\DR0, has a bad block.


Windows Defender:
===================================
Date: 2018-06-08 07:39:57.698
Description:
Windows Defender scan has been stopped before completion.
Scan ID: {1619040C-6648-4EF3-8D7E-3120232DF14F}
Scan Type: Antimalware
Scan Parameters: Quick Scan

Date: 2018-06-06 22:07:46.929
Description:
Windows Defender scan has been stopped before completion.
Scan ID: {169DD700-449E-42AE-B398-68C78B68AEFC}
Scan Type: Antimalware
Scan Parameters: Quick Scan

Date: 2018-06-05 21:19:06.653
Description:
Windows Defender scan has been stopped before completion.
Scan ID: {96633E39-F2B7-4269-8D3B-9FD006EC75AE}
Scan Type: Antimalware
Scan Parameters: Quick Scan

Date: 2018-06-04 22:26:07.254
Description:
Windows Defender scan has been stopped before completion.
Scan ID: {69C2F9DF-EA07-47C4-AE04-D2064D916A09}
Scan Type: Antimalware
Scan Parameters: Quick Scan

Date: 2018-06-03 06:51:16.816
Description:
Windows Defender scan has been stopped before completion.
Scan ID: {078E41DE-56F6-4CC6-8526-1F145CD33194}
Scan Type: Antimalware
Scan Parameters: Quick Scan

Date: 2018-05-27 00:05:22.202
Description:
Windows Defender has encountered an error trying to update signatures.
New Signature Version:
Previous Signature Version: 1.269.141.0
Update Source: Microsoft Update Server
Signature Type: AntiVirus
Update Type: Full
Current Engine Version:
Previous Engine Version: 1.1.14901.4
Error code: 0x80240017
Error description: An unexpected problem occurred while checking for updates. For information on installing or troubleshooting updates, see Help and Support.

CodeIntegrity:
===================================

Date: 2018-06-09 08:27:41.653
Description:
Code Integrity determined that a process (\Device\HarddiskVolume3\Windows\System32\svchost.exe) attempted to load \Device\HarddiskVolume3\Program Files\Bonjour\mdnsNSP.dll that did not meet the Microsoft signing level requirements.

Date: 2018-06-09 08:27:37.487
Description:
Code Integrity determined that a process (\Device\HarddiskVolume3\Windows\System32\svchost.exe) attempted to load \Device\HarddiskVolume3\Program Files\Bonjour\mdnsNSP.dll that did not meet the Microsoft signing level requirements.

Date: 2018-06-04 21:26:52.029
Description:
Code Integrity determined that a process (\Device\HarddiskVolume3\Windows\System32\svchost.exe) attempted to load \Device\HarddiskVolume3\Program Files\Bonjour\mdnsNSP.dll that did not meet the Microsoft signing level requirements.

Date: 2018-06-04 21:26:51.845
Description:
Code Integrity determined that a process (\Device\HarddiskVolume3\Windows\System32\svchost.exe) attempted to load \Device\HarddiskVolume3\Program Files\Bonjour\mdnsNSP.dll that did not meet the Microsoft signing level requirements.

Date: 2018-06-03 04:37:49.190
Description:
Code Integrity determined that a process (\Device\HarddiskVolume3\Windows\System32\svchost.exe) attempted to load \Device\HarddiskVolume3\Program Files\Bonjour\mdnsNSP.dll that did not meet the Microsoft signing level requirements.

Date: 2018-06-03 04:37:48.774
Description:
Code Integrity determined that a process (\Device\HarddiskVolume3\Windows\System32\svchost.exe) attempted to load \Device\HarddiskVolume3\Program Files\Bonjour\mdnsNSP.dll that did not meet the Microsoft signing level requirements.

Date: 2018-05-28 08:44:58.694
Description:
Code Integrity determined that a process (\Device\HarddiskVolume3\Windows\System32\svchost.exe) attempted to load \Device\HarddiskVolume3\Program Files\Bonjour\mdnsNSP.dll that did not meet the Microsoft signing level requirements.

Date: 2018-05-28 08:44:58.523
Description:
Code Integrity determined that a process (\Device\HarddiskVolume3\Windows\System32\svchost.exe) attempted to load \Device\HarddiskVolume3\Program Files\Bonjour\mdnsNSP.dll that did not meet the Microsoft signing level requirements.

==================== Memory info ===========================

Processor: Intel(R) Core(TM) i7-3632QM CPU @ 2.20GHz
Percentage of memory in use: 40%
Total physical RAM: 8139.28 MB
Available physical RAM: 4803.6 MB
Total Virtual: 9419.28 MB
Available Virtual: 6003.45 MB

==================== Drives ================================

Drive c: () (Fixed) (Total:930.96 GB) (Free:887.55 GB) NTFS

\\?\Volume{cddd924f-bebc-4a53-9733-d7ef5882b71a}\ (Windows RE tools) (Fixed) (Total:0.44 GB) (Free:0.42 GB) NTFS

==================== MBR & Partition Table ==================

========================================================
Disk: 0 (Size: 931.5 GB) (Disk ID: 1A3085F6)

Partition: GPT.

==================== End of Addition.txt ============================

Thank you for your help,
Max
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Posts: 66
Joined: August 4th, 2012, 4:11 pm
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Re: Extremely slow performance

Unread postby capnkrunch » July 5th, 2018, 2:33 pm

Warning!
The steps presented in these posts are for this person and machine ONLY. Do not apply these steps to your own system, without the guidance of a trained malware removal helper. Doing so, may possibly damage your system, preventing it from starting.

Hello Max. Apologies for the delay in getting to your topic.

My name is capnkrunch and I will be helping you with your malware problems.

Before we begin, please read and follow these important guidelines, so things will proceed smoothly.
  • The instructions being given are for YOUR computer and system only!
    Using these instructions on a different computer can cause damage to that computer and possibly render it inoperable!
  • You must have Administrator rights, permissions for this computer.
  • DO NOT run any other fix or removal tools unless instructed to do so.
  • DO NOT install any other software (or hardware) during the cleaning process.
  • Only post your problem at (1) one help site. Applying fixes from multiple help sites can cause problems.
  • Print each set of instructions, if possible. Your Internet connection will not be available during some fix processes.
  • Only reply to this thread, do not start another ... Please, continue responding, until I give you the "All Clean".
    Remember, absence of symptoms does mean the infection is all gone.
  • Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.
  • Failure to respond for 3 days, will result in your topic being closed.
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Re: Extremely slow performance

Unread postby capnkrunch » July 5th, 2018, 2:41 pm

Please post the scans that pgmigg had requested from your previous thread.

Step one...

CKScanner
Please download CKScanner and save it to your Desktop.
This program should only be run once!
Make sure that CKScanner.exe is on the your desktop before running the application!

  • Right click on the CKScanner.exe icon and select Run as administrator.
  • Click the Search For Files button.
  • When the scan is finished (the cursor hourglass disappears) click the Save List To File button.
    A text file will be created on your desktop named "ckfiles.txt"
  • Click OK at the file saved message box. Double-click on the ckfiles.txt icon on your desktop.
  • Please copy/paste the contents of ckfiles.txt in your next reply.

Step two...

TSG - SysInfo utility
  • Please download the Tech Support Guy SysInfo utility and save it to your Desktop.
  • Right click on SysInfo.exe and select Run as administrator...
  • Right click, select Copy and then paste in your next post.

Step three...

codecheck
  • Please download codecheck from here to your Desktop.
  • Make sure that codecheck.exe is on the your Desktop before running the application!
  • Double-click on codecheck.exe.
  • After a very short time a codecheck.txt icon will appear on your Desktop
  • Double-click on the codecheck.txt icon on your Desktop and copy/paste the contents in your next reply.

Please post each log separately to prevent it being cut off by the forum post size limiter.
Check each after you've posted it to make sure it's all present, if any log is cut off you'll have to post it in sections...

In your next reply please include:
  • Did you have any problems with the instructions?
  • ckfiles.txt
  • The SysInfo report
  • codecheck.txt
  • Are there any changes in computer behavior?
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Re: Extremely slow performance

Unread postby maximusdowns » July 6th, 2018, 1:18 pm

Thank you for your assistance:

ckfiles.txt

CKScanner 2.5 - Additional Security Risks - These are not necessarily bad
scanner sequence 3.RP.11.UPNALZ
----- EOF -----
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Posts: 66
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Re: Extremely slow performance

Unread postby maximusdowns » July 6th, 2018, 1:19 pm

SysInfo

Tech Support Guy System Info Utility version 1.0.0.4
OS Version: Microsoft Windows 10 Pro, 64 bit
Processor: Intel(R) Core(TM) i7-3632QM CPU @ 2.20GHz, Intel64 Family 6 Model 58 Stepping 9
Processor Count: 8
RAM: 8139 Mb
Graphics Card: AMD Radeon HD 7500M/7600M Series, 1024 Mb
Hard Drives: C: 930 GB (901 GB Free);
Motherboard: Sony Corporation, VAIO
Antivirus: Windows Defender, Enabled and Updated
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Re: Extremely slow performance

Unread postby maximusdowns » July 6th, 2018, 1:19 pm

codecheck.txt

Codecheck Version 1.0

07006
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Re: Extremely slow performance

Unread postby capnkrunch » July 6th, 2018, 4:52 pm

Hello maximusdowns :)

Step one...

Please answer the following questions:
  • Is this computer used for business purposes including home or small business?
  • Is this computer connected to an educational network, for example at a university?
  • Did this computer come with Windows 10 Professional installed on it? If not how was it installed?

Step two...

LicDiag Command
  • Press the Windows Key + R.
  • Type notepad.exe into the text box and click OK.
  • A blank Notepad page should open.
    • Copy and Paste the following script into Notepad, Do not include the words Code: Select all.
    • (Click the Select all button next to Code: to select the entire script).
    Code: Select all
    @Echo off
    Licensingdiag.exe -report %userprofile%\desktop\report.txt -log %userprofile%\desktop\repfiles.cab
    Notepad.exe %userprofile%\desktop\report.txt
    del %0
  • Click Format and ensure Wordwrap is unchecked.
  • Save as Licdiag.bat to your Desktop.
  • Save as file type All Files or it won't work.
  • Now right click on Licdiag.bat and select Run as administrator.
  • A file report.txt will open on your Desktop, please post the contents in your next reply.
  • A file repfiles.cab will be produced on your Desktop. This is a backup and can be ignored for the time being.

Please post each log separately to prevent it being cut off by the forum post size limiter.
Check each after you've posted it to make sure it's all present, if any log is cut off you'll have to post it in sections...

In your next reply please include:
  • Did you have any problems with the instructions?
  • Answers to my questions
  • report.txt
  • Are there any changes in computer behavior?
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Re: Extremely slow performance

Unread postby maximusdowns » July 6th, 2018, 5:23 pm

Hello,

This is a personal laptop. The laptop did not come with Windows 10 installed on it initially. I believe it had Windows 8. The Operating System crashed for some reason and I took it to a friend of mine who works IT who offered to troubleshoot it for me. He eventually said it was a lost cause and wiped the system and installed a copy of Windows on it he had. Here is the report.txt:

report.txt

<DiagReport>
<LicensingData>
<ToolVersion>10.0.10240.16384</ToolVersion>
<LicensingStatus>SL_LICENSING_STATUS_NOTIFICATION</LicensingStatus>
<LicensingStatusReason>0xC004F034</LicensingStatusReason>
<LocalGenuineState>SL_GEN_STATE_INVALID_LICENSE</LocalGenuineState>
<LocalGenuineResultP>0</LocalGenuineResultP>
<LastOnlineGenuineResult></LastOnlineGenuineResult>
<GraceTimeMinutes>0</GraceTimeMinutes>
<TotalGraceDays>0</TotalGraceDays>
<ValidityExpiration></ValidityExpiration>
<ActivePartialProductKey>WFG6P</ActivePartialProductKey>
<ActiveProductKeyPid2>00330-50000-00000-AAOEM</ActiveProductKeyPid2>
<OSVersion>10.0.10240.2.00010100.0.0.048</OSVersion>
<ProductName>Windows 10 Pro</ProductName>
<ProcessorArchitecture>x64</ProcessorArchitecture>
<EditionId>Professional</EditionId>
<BuildLab>10240.th1.150709-1700</BuildLab>
<TimeZone>Pacific Standard Time(GMT-07:00)</TimeZone>
<ActiveSkuId>bd3762d7-270d-4760-8fb3-d829ca45278a</ActiveSkuId>
<ActiveSkuDescription>Windows(R) Operating System, OEM_DM channel</ActiveSkuDescription>
<ProductUniquenessGroups>55c92734-d682-4d71-983e-d6ec3f16059f</ProductUniquenessGroups>
<ActiveProductKeyPKeyId>885768ea-ae44-1942-5199-9e4f0059f390</ActiveProductKeyPKeyId>
<ActiveProductKeyPidEx>03612-03305-000-000000-02-1033-10240.0000-1232018</ActiveProductKeyPidEx>
<ActiveProductKeyChannel>OEM:DM</ActiveProductKeyChannel>
<ActiveVolumeCustomerPid></ActiveVolumeCustomerPid>
<OfflineInstallationId>375949638531566715032147843076296905933425884947179442749188960</OfflineInstallationId>
<DomainJoined>false</DomainJoined>
<ComputerSid>S-1-5-21-3094707841-3742291426-2570735533</ComputerSid>
<ProductLCID>1033</ProductLCID>
<UserLCID>1033</UserLCID>
<SystemLCID>1033</SystemLCID>
<CodeSigning>SIGNED_INFO_PRS_SIGNED</CodeSigning>
<ServiceAvailable>true</ServiceAvailable>
<OemMarkerVersion>0x00020001</OemMarkerVersion>
<OemId>INSYDE</OemId>
<OemTableId>INSYDE00</OemTableId>
<Manufacturer>Sony Corporation</Manufacturer>
<Model>SVE17127CXB</Model>
<InstallDate>20180706090227.000000-420</InstallDate>
</LicensingData>
<HealthCheck>
<Result>PASS</Result>
<TamperedItems></TamperedItems>
</HealthCheck>
<GenuineAuthz>
<ServerProps>0xc004f200</ServerProps>
</GenuineAuthz>
</DiagReport>

Regards,
Max
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Posts: 66
Joined: August 4th, 2012, 4:11 pm

Re: Extremely slow performance

Unread postby capnkrunch » July 6th, 2018, 6:31 pm

Hello maximusdowns :)

Unfortunately, this copy of Windows is not genuine. You will need to either purchase a genuine retail copy of Windows 10 or use the recovery media that came with this computer in order to reinstall Windows 8 using the OEM key that came with the computer. Either way, this will probably require a reinstall of the operating system which would wipe any malware.

I'm going to request that this topic be closed.

Regards,
capnkrunch
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Re: Extremely slow performance

Unread postby maximusdowns » July 6th, 2018, 6:40 pm

Hello,

Understood, thank you for your time and effort. I look for my Windows 8 CD again, and if I can't find it I will get a copy of Windows 10.

Regards,
Max
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Posts: 66
Joined: August 4th, 2012, 4:11 pm

Re: Extremely slow performance

Unread postby NonSuch » July 6th, 2018, 7:23 pm

As suggestions have been made for possible resolutions for the issues noted in this topic, and no additional questions have been asked, it is presumed this topic has been finalized. Therefore, it is now closed.
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