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Suddenly Slow ...

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Suddenly Slow ...

Unread postby MAPepin » July 1st, 2018, 12:13 pm

My computer has suddenly started running VERY SLOW.
Attaching the FRST64 files.
You do not have the required permissions to view the files attached to this post.
MAPepin
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Re: Suddenly Slow ...

Unread postby capnkrunch » July 3rd, 2018, 11:34 am

Warning!
The steps presented in these posts are for this person and machine ONLY. Do not apply these steps to your own system, without the guidance of a trained malware removal helper. Doing so, may possibly damage your system, preventing it from starting.

Hello MAPepin and welcome back to the Malware Removal Forums :)

My name is capnkrunch and I will be helping you with your malware problems.

Before we begin, please read and follow these important guidelines, so things will proceed smoothly.
  • The instructions being given are for YOUR computer and system only!
    Using these instructions on a different computer can cause damage to that computer and possibly render it inoperable!
  • You must have Administrator rights, permissions for this computer.
  • DO NOT run any other fix or removal tools unless instructed to do so.
  • DO NOT install any other software (or hardware) during the cleaning process.
  • Only post your problem at (1) one help site. Applying fixes from multiple help sites can cause problems.
  • Print each set of instructions, if possible. Your Internet connection will not be available during some fix processes.
  • Only reply to this thread, do not start another ... Please, continue responding, until I give you the "All Clean".
    Remember, absence of symptoms does mean the infection is all gone.
  • Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.
  • Failure to respond for 3 days, will result in your topic being closed.

Note: If you haven't done so already, please read this topic ALL USERS OF THIS FORUM MUST READ THIS FIRST where the conditions for receiving help here are explained.

Please be aware that removing Malware is a potentially hazardous undertaking. I will take care, not to knowingly suggest courses of action that might damage your computer. However it is impossible for me to foresee all interactions that may happen between the software on your computer and those we'll use to clear you of infection and I cannot guarantee the safety of your system. It is possible that we might encounter situations where the only recourse is to re-format and re-install your operating system, or to necessitate you taking your computer to a repair shop.


For your safety and protection, I would advise backing up all your important documents, personal data files and photos to a CD or DVD drive as some infections may render your computer unbootable during or before the disinfection process. The safest practice is not to backup any files with the following file extensions:
exe, .scr, .ini, .htm, .html, .php, .asp, .xml, .zip, .rar, .cab as they may be infected.

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Re: Suddenly Slow ...

Unread postby capnkrunch » July 3rd, 2018, 11:40 am

I don't see anything wrong in your logs; I suspect this is not malware related. Please run the following scans to see if there's something that isn't showing up in FRST:

Step one...

Malwarebytes Anti-Malware (MBAM) Scan
Note: you need to be connected to the internet so that MBAM can download any updates it needs to.
  • Please download Malwarebytes Anti-Malware.
  • Double-click the mbam-setup-*version*.exe file and follow any prompts to install MBAM. Before you click Finish ensure that Lauch Malwarebytes Anti-Malware is checked.
  • When MBAM launches allow it to update its databases if prompted.
  • Please close all open programs and windows so that you are at your Desktop.
  • Press the Start button.
  • Type Malwarebytes into the search box and select it from the results.
  • Allow MBAM to update if it asks you to.
  • Click Scan Now. MBAM will update its databases and proceed to scan your computer.
  • If any threats are found, ensure that all of them are checked and click Remove Selected.
  • If prompted to allow a reboot please do so.
    Failing to reboot when asked can prevent MBAM from removing all the malware it finds.
  • Once the scan is finished click Export Summary in the bottom right corner and select Text File (*.txt).
  • Save it on your Desktop as mbam.txt. Copy and paste the contents of mbam.txt in your reply.
  • If MBAM required a reboot please do the following to get the report:
    • On reboot reopen MBAM.
    • Click Reports and then click the most recent Scan Report and click View Report.
    • Click Export and then click Text File (*.txt).
    • Save it on your Desktop as mbam.txt. Copy and paste the contents of mbam.txt in your reply.

Step two...

ESET Online Scanner
  • Go to the ESET Online Scanner site.
  • Click on the Scan Now button. This will download a small utility.
  • Before running the utility, disable any antivirus you have active, as shown in this topic.
  • Close any open programs and windows.
  • Right click esetonlinescanner_enu.exe and select Run as administrator.
  • Check Enable detection of of potentially unwanted applications.
  • Click Advanced settings.
  • Ensure the following are checked:
    • Enable detection of potentially unsafe applications
    • Enable detection of suspicious applications
    • Scan archives
    • Enable Anti-Stealth technology
  • Ensure that Clean threats automatically is unchecked.
  • Click Scan.
  • ESET Online Scanner will download its virus signature database then automatically start the scan.
    The scan will take a while. Please be patient and do not use your computer during the scan. Some people find it best to let the scan run overnight.
  • When the scan completes click Save to text file.... Save the log as ESETScan.txt to your Desktop.
  • Click the Do not clean link, next to the Clean selected button.
  • Click Finish.
  • You can now close the program using the X in the top-right.
    Note: If no threats are found, there is no option to create a log. Just report back to me there was nothing found.
IMPORTANT: Do not forget to re-enable your antivirus software.

Please post each log separately to prevent it being cut off by the forum post size limiter.
Check each after you've posted it to make sure it's all present, if any log is cut off you'll have to post it in sections...

In your next reply please include:
  • Did you have any problems with the instructions?
  • mbam.txt
  • ESETScan.txt
  • Are there any changes in computer behavior?
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Re: Suddenly Slow ...

Unread postby capnkrunch » July 5th, 2018, 2:30 pm

It has been 48 hours since my last post.
  • Do you still need help?
  • Do you need more time?
  • Are you having problems following my instructions?
  • According to Malware Removal's latest policy, topics can be closed after 3 days without a response.
  • If you do not reply within the next 24 hours, this topic will be closed.
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Re: Suddenly Slow ...

Unread postby pgmigg » July 6th, 2018, 4:34 pm

Due to a lack of response, this topic is now closed.

If you still require help, please open a new thread in the Infected? Virus, malware, adware, ransomware, oh my! forum, include a fresh FRST log, and wait for a new helper.
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