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Virus

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Virus

Unread postby frostbyte3964 » February 22nd, 2018, 5:58 am

Windows 10.
File likely came from a torrent download of QuickBooks.
Constant pop ups on both Chrome and Explorer.
Programs show some ballgame.exe and an AIX. Some screen recorder, and about 4 or 5 other programs.
I can't instal malwarebytes or AVG. I had AVG help for a few hours with no luck, but I can tell I know more than they seem to having done this once before. I thought paying for their support would be better. Guess not.
They tried rebooting to safe mode. It did for me but their remote help ended up locking the laptop in a cycle that ended up saying "No bootable drive detected". I got that to go away somehow and its back up. I backed up all files I can think of.
It also restarts if I try and download any torrents now.
Any help would be greatly appreciated.
PS When you forget to attach a file and post the file that is required per the rules.....don't close the post calling it a "bump".
You do not have the required permissions to view the files attached to this post.
frostbyte3964
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Posts: 4
Joined: February 22nd, 2018, 2:14 am
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Re: Virus

Unread postby mAL_rEm018 » February 22nd, 2018, 6:08 am

Please note that all instructions given are customised for this computer only, the tools used may cause damage if used on a computer with different infections.

If you think you have similar problems, please post a log in the Malware Removal forum and wait for help.

Failure to post replies within 3 days will result in this thread being closed.


Hello frostbyte3964,

Welcome to Malware Removal! My name is mAL_rEm018, but feel free to call me mAL. I will be helping you with your malware related problems :)

Please be aware that removing Malware is a potentially hazardous undertaking. I will take care not to knowingly suggest courses of action that might damage your computer. However it is impossible for me to foresee all interactions that may happen between the software on your computer and those we'll use to clear you of infection, and I cannot guarantee the safety of your system. It is possible that we might encounter situations where the only recourse is to re-format and re-install your operating system, or to necessitate you taking your computer to a repair shop.


Because of this, I advise you to backup any personal files and folders before you start.

To make sure everything goes smoothly, I would like you to observe the following rules:
  • You must have Administrator rights, permissions for this computer.
  • Please reply to this thread. Do not start another topic.
  • Perform all actions in the order given.
  • If you don't know, stop and ask!
  • DO NOT run any other fix or removal tools unless instructed to do so!
  • Don't attempt to install any new software (other than those I ask you to) until your computer is clean.
  • DO NOT post for help at any other forum. Applying fixes from multiple help sites can cause problems.
  • I advise you to print the instructions if possible, since your internet connection might not be available during some of the fixes.
  • Absence of symptoms does not mean that everything is clear, therefore stick with this topic until I give you the "all clear".

I am currently reviewing your logs and will return as soon as possible, with additional instructions. In the meantime I would like you to read and get acquainted with the following topic: HOW TO GET HELP IN THIS FORUM - everyone must read this, where the conditions for receiving help here are explained.
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mAL_rEm018
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Re: Virus

Unread postby mAL_rEm018 » February 22nd, 2018, 12:50 pm

Hello frostbyte3964,

Please answer the following question...
  • Is this computer used for any type of business purposes?

CKScanner

  • Please download CKScanner from Here
  • Save it to your Desktop.
  • Right-Click on CKScanner.exe and select Run as Administrator.
  • Select Search For Files
  • When the scan in finished, click on Save List To File.
  • Open CKFiles.txt on your desktop and post the contents in your next reply.
    Only run CKScanner.exe once.



-----------------------------------------
In your next reply, I would like to see..
  • Answer to my question
  • CKFiles.txt
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mAL_rEm018
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Re: Virus

Unread postby frostbyte3964 » February 22nd, 2018, 1:03 pm

CKScanner 2.5 - Additional Security Risks - These are not necessarily bad
c:\users\grant\desktop\adobe acrobat pro dc 2015.020.20039 multilingual + crack [sadeempc]\acrobatdcupd1502020039.msp
c:\users\grant\desktop\adobe acrobat pro dc 2015.020.20039 multilingual + crack [sadeempc]\acrobat_dc_web_wwmui.exe
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c:\users\grant\documents\vuze downloads\adobe illustrator cc 2017 v21.0.2.242 (x86x64) incl crack + portable [sadeempc]\crack\how to install & register.txt
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scanner sequence 3.ZZ.11.WBAPPZ
----- EOF -----
I can delete whatever, but I will wait to do anything until instructed. This is a personal laptop. I worked for my brother a few months last year and his work computer was terrible so I used this. But the company moved to California in August and I'm unemployed now.
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Re: Virus

Unread postby mAL_rEm018 » February 22nd, 2018, 1:19 pm

Business Use / Business Networked Computer
It appears you are using your computer for business purposes or connecting to a business network.

May I draw your attention to the topic: ALL USERS OF THIS FORUM MUST READ THIS FIRST, which you should have read before posting for help.

The section here explains why we do not offer help for such computers. Thank you for your understanding.


This topic is now closed.
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