Someone's hacked into my PC, please help me remove?

[jlp007]

Hi pgmigg,

I've attached he TDSSKiller Report. Sorry it took so long, I've had a lot to do today! I will follow up tomorrow with the rest!

Thank you!!

Cheers,
jlp007

[jlp007]

Hi pgmigg,

A. I didn't have any problems executing the instructions.
B. I sent you the contents of the TDSSKiller Report log file in an attachment in my last post which I did last night before I went to bed.
C. There were no found threats on the ESET.txt log file. When it was done scanning my computer, it only said that I had 0 problems in 2 different areas after the scan was completed. It didn't populate a log file for me to attach in this response to you. So I hope I did it right, but I followed your instructions to a tee & it took over an hour and 45 minutes to run all the way through the scan process... So I think it just didn't find anything malicious on my computer.

These people have made a huge amount of money by selling my wines. Is it a possibility that they could they have purchased something to install on my computer that's not detectable when they had remote access available to my computer before I disabled that feature? As I wonder if there is some software out there now that would not be detectable to these programs you've given me to run which would make them undiscoverable? Have you heard of any such program like that? Let me know what you think?

I thank you again so very much, for your time and help on everything we've done so far! I have to say, my computer is running like a champ now too!! I hope to hear back from you regarding your thoughts on all this, and if there is anything else I need to do past this point!

Sincerely,
jlp007

[pgmigg]

Hello jlp007,

Sorry for some delay in the answer.

I thank you again so very much, for your time and help on everything we've done so far! I have to say, my computer is running like a champ now too!!

You are very welcome! I glad to hear that you are happy!

Your latest set of logs appear to be clean!
This is my general post for when your logs show no more signs of malware.
Before I give you instructions how to keep your computer clean and secure, you need to make a few additional steps.

Step 1.
Please download delfix and save it to your Desktop.

1. Right-click on delfix.exe and select "Run as administrator"to run it.
2. Check the following boxes then click on Run.
   
   1. Activate UAC
   2. Remove disinfection tools
   3. Create registry backup
   4. Reset system settings
3. All tools we used to clean your computer should be gone now.
4. You can now delete any tools/logs we used if they remain on your computer.

Then:

• Please don't forget to enable and update all your defense software!

Finally:
Please click HERE
to find a short guide to staying safer online.

Please don't hesitate to ask any additional questions.

Stay Safe!
pgmigg

[jlp007]

Hi pgmigg,

I ran the program above delfix and removed all the items I placed on my system to check & clean it!

Thank you again for all your help! I feel much better now that you've walked me through everything & I know that my computer is safe now... You are the best & I truly appreciate all you helped me with!

If you could please give me instructions on how to make sure I have enabled & updated all my defense software, that would be helpful. I don't know if you could recommend a good antivirus software or anything else I need right now that hopefully is free for me to use, as I am in the process of getting back to work now, and cash flow is short at the time?

Again, thank you for everything!! You are a rock star on all things computer related and I thank you from the bottom of my heart!!

Sincerely,
jlp007

[pgmigg]

Hello jlp007,

If you could please give me instructions on how to make sure I have enabled & updated all my defense software, that would be helpful. I don't know if you could recommend a good antivirus software or anything else I need right now that hopefully is free for me to use, as I am in the process of getting back to work now, and cash flow is short at the time?

Currently your Antivirus software is standard built-in Windows Defender which is actually not the best one today. Most of recommendations to staying safer online are included to the following guide - please read it and you will find answers to all your questions.

As the problems seem to be resolved, this topic is now closed.

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