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Malware on YouTube and Chrome

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Malware on YouTube and Chrome

Unread postby Elwin » October 2nd, 2017, 10:57 am

Hi all, I'm asking for help because I don't have any idea on what is going on my computer. At first sight the problem came from YouTube where I began to find on my showcase some sort of arabic videos of everykind. Then I tried to eliminate them on the chronology but invane. Then I spotted some arabic serach even in facebook but only on my searching bar ( when I write "facebook" I see a suggest page that is some sort of arabic account).
last of all I found photos of people I don't know on my phones (they are not correlated to whatssp or programs like that.
I really need help and I thanks you for everything you could do.
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Elwin
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Re: Malware on YouTube and Chrome

Unread postby mAL_rEm018 » October 4th, 2017, 8:17 am

Please note that all instructions given are customised for this computer only, the tools used may cause damage if used on a computer with different infections.

If you think you have similar problems, please post a log in the Malware Removal forum and wait for help.

Failure to post replies within 3 days will result in this thread being closed.


Hello Elwin,

Welcome to Malware Removal! My name is mAL_rEm018, but feel free to call me mAL. I will be helping you with your malware related problems :)

Please be aware that removing Malware is a potentially hazardous undertaking. I will take care not to knowingly suggest courses of action that might damage your computer. However it is impossible for me to foresee all interactions that may happen between the software on your computer and those we'll use to clear you of infection, and I cannot guarantee the safety of your system. It is possible that we might encounter situations where the only recourse is to re-format and re-install your operating system, or to necessitate you taking your computer to a repair shop.


Because of this, I advise you to backup any personal files and folders before you start.

To make sure everything goes smoothly, I would like you to observe the following rules:
  • You must have Administrator rights, permissions for this computer.
  • Please reply to this thread. Do not start another topic.
  • Perform all actions in the order given.
  • If you don't know, stop and ask!
  • DO NOT run any other fix or removal tools unless instructed to do so!
  • Don't attempt to install any new software (other than those I ask you to) until your computer is clean.
  • DO NOT post for help at any other forum. Applying fixes from multiple help sites can cause problems.
  • I advise you to print the instructions if possible, since your internet connection might not be available during some of the fixes.
  • Absence of symptoms does not mean that everything is clear, therefore stick with this topic until I give you the "all clear".

I am currently reviewing your logs and will return as soon as possible, with additional instructions. In the meantime I would like you to read and get acquainted with the following topic: HOW TO GET HELP IN THIS FORUM - everyone must read this, where the conditions for receiving help here are explained.
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mAL_rEm018
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Re: Malware on YouTube and Chrome

Unread postby mAL_rEm018 » October 4th, 2017, 12:56 pm

Hello Elwin,

Please answer the following questions..
  • Is this computer used for any type of business purposes?
  • How did you obtain your license for Microsoft Office Professional Plus 2013?

Backup your registry using TCRB
  • Please download TCRB to your Desktop.
  • Open Tweaking.com Registry Backup.
  • Click on the Backup Registry tab and ensure that all options are checked.
  • Press on Backup Now.
  • Wait until the backup is complete and exit the program.

Next..

I need to see a fresh FRST log..

  • Right-click on FRST64.exe and select Run as administrator.
  • The tool might update. Please allow it to do so.
  • Select Scan.
  • When the scan is over two windows will open, FRST.txt and Addition.txt.
  • Please post the contents of both logs in your next reply.


-----------------------------------------
In your next reply, I would like to see..
  • Did you encounter any problems while following my instructions?
  • Answer to my questions.
  • FRST.txt
  • Addition.txt
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mAL_rEm018
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Re: Malware on YouTube and Chrome

Unread postby pgmigg » October 8th, 2017, 10:02 am

Due to a lack of response, this topic is now closed.

If you still require help, please open a new thread in the Infected? Virus, malware, adware, ransomware, oh my! forum, include a fresh FRST log, and wait for a new helper.
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