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Fake tech support virus

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Fake tech support virus

Unread postby Bogusss » June 9th, 2017, 5:58 pm

Hello, I'm writing this from my phone since my PC is almost unusable.
My laptop displays a blue screen shortly after starting it( it works in safe mode but I can not do much since I don't have internet even with networking ). Unfortunately I do not have too much time until this locks my screen so I can not download anything.
I have already uninstalled the 4-5 pieces of software that have been automatically installed on the PC.
I ran a quick scan at some point and found 0 infections.
I started a full scan and managed to find one infection named "shader" but I soon get the blue screen. (Not bsod)
I have zonealarm free antivirus and firewall installed on it if that matters.
All this happens on windows 10 which I am not very familiar with.
I have attached below a photo of the screen.
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Re: Fake tech support virus

Unread postby capnkrunch » June 13th, 2017, 11:19 am

Warning!
The steps presented in these posts are for this person and machine ONLY. Do not apply these steps to your own system, without the guidance of a trained malware removal helper. Doing so, may possibly damage your system, preventing it from starting.

Hello and welcome to the Malware Removal Forums :)

Apologies for the delay in getting to your topic. My name is capnkrunch and I will be helping you with your malware problems.

Before we begin, please read and follow these important guidelines, so things will proceed smoothly.
  • The instructions being given are for YOUR computer and system only!
    Using these instructions on a different computer can cause damage to that computer and possibly render it inoperable!
  • You must have Administrator rights, permissions for this computer.
  • DO NOT run any other fix or removal tools unless instructed to do so.
  • DO NOT install any other software (or hardware) during the cleaning process.
  • Only post your problem at (1) one help site. Applying fixes from multiple help sites can cause problems.
  • Print each set of instructions, if possible. Your Internet connection will not be available during some fix processes.
  • Only reply to this thread, do not start another ... Please, continue responding, until I give you the "All Clean".
    Remember, absence of symptoms does mean the infection is all gone.
  • Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.
  • Failure to respond for 3 days, will result in your topic being closed.

Note: If you haven't done so already, please read this topic ALL USERS OF THIS FORUM MUST READ THIS FIRST where the conditions for receiving help here are explained.

Please be aware that removing Malware is a potentially hazardous undertaking. I will take care, not to knowingly suggest courses of action that might damage your computer. However it is impossible for me to foresee all interactions that may happen between the software on your computer and those we'll use to clear you of infection and I cannot guarantee the safety of your system. It is possible that we might encounter situations where the only recourse is to re-format and re-install your operating system, or to necessitate you taking your computer to a repair shop.


For your safety and protection, I would advise backing up all your important documents, personal data files and photos to a CD or DVD drive as some infections may render your computer unbootable during or before the disinfection process. The safest practice is not to backup any files with the following file extensions:
exe, .scr, .ini, .htm, .html, .php, .asp, .xml, .zip, .rar, .cab as they may be infected.

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Re: Fake tech support virus

Unread postby capnkrunch » June 13th, 2017, 11:30 am

Please answer the following questions:
  • Your computer works fine (no blue screens) in safe mode, but does not have internet access in safe mode with network, correct?
  • The photo does not appear to have attached correctly. Can you tell me what, if any, message appears on the blue screen? Please be specific and exact.
  • Do you have access to another computer and a USB thumbdrive? If not, can you transfer files from your phone to your computer while in safe mode?
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Re: Fake tech support virus

Unread postby capnkrunch » June 15th, 2017, 11:32 am

It has been 48 hours since my last post.
  • Do you still need help?
  • Do you need more time?
  • Are you having problems following my instructions?
  • According to Malware Removal's latest policy, topics can be closed after 3 days without a response.
  • If you do not reply within the next 24 hours, this topic will be closed.
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Re: Fake tech support virus

Unread postby pgmigg » June 16th, 2017, 1:11 pm

Due to a lack of response, this topic is now closed.

If you still require help, please open a new thread in the Infected? Virus, malware, adware, ransomware, oh my! forum, include a fresh FRST log, and wait for a new helper.
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