This thread's last reply is from March 19, 2017, 4:55 PM UTC. Software, malware, and removal-tool
advice below may be out of date — treat specific steps and download links with caution.
Hey, my cpu first began to slow down and I thought nothing of it until my screen froze, mouse moved at will and the windows start bar and notification center opened and closed rapidly. I panicked and reset to default. I booted it back up and all seemed well... for about 5 seconds. I tried opening my c drive and got a pop up that bit decryptor had already decoded my C drive?? Ran GMER and nothing interesting so carried on like nothing happened. I am now locked out of certian files, popup says Location is not available access is denied. Ran Gmer and found a large ammount of registry errors. For example: Reg HKLM\SYSTEM\CurrentControlSet\Control\GraphicsDrivers\Configuration\AUO312C0_00_07DB_F4^CDE1255B436B35FA52A5085EE0C1FA3F@Timestamp 0xC3 0x0A 0x0E 0x02 ... and alot of "entry points in r data" as well as multiple instances of taskhost,runtime broker and explorer. Alot of the .crypt files seem off and napagent is causing problems. Anyway here is FarBar. Due to size the scans are both attatched. Character limit is surpassed even with only the first one copy pasted
Please note that all instructions given are customised for this computer only, the tools used may cause damage if used on a computer with different infections.
If you think you have similar problems, please post a log in the Malware Removal forum and wait for help.
Failure to post replies within 3 days will result in this thread being closed.
Hello
Beepboopbop1,
Welcome to Malware Removal! My name is
mAL_rEm018, but feel free to call me
mAL. I will be helping you with your malware related problems
Please be aware that removing Malware is a potentially hazardous undertaking. I will take care not to knowingly suggest courses of action that might damage your computer. However it is impossible for me to foresee all interactions that may happen between the software on your computer and those we'll use to clear you of infection, and I cannot guarantee the safety of your system. It is possible that we might encounter situations where the only recourse is to re-format and re-install your operating system, or to necessitate you taking your computer to a repair shop.
Because of this, I advise you to backup any personal files and folders before you start.
To make sure everything goes smoothly, I would like you to observe the following rules:
- You must have Administrator rights, permissions for this computer.
- Please reply to this thread. Do not start another topic.
- Perform all actions in the order given.
- If you don't know, stop and ask!
- DO NOT run any other fix or removal tools unless instructed to do so!
- Don't attempt to install any new software (other than those I ask you to) until your computer is clean.
- DO NOT post for help at any other forum. Applying fixes from multiple help sites can cause problems.
- I advise you to print the instructions if possible, since your internet connection might not be available during some of the fixes.
- Absence of symptoms does not mean that everything is clear, therefore stick with this topic until I give you the "all clear".
I am currently reviewing your logs and will return as soon as possible, with additional instructions. In the meantime I would like you to read and get acquainted with the following topic:
HOW TO GET HELP IN THIS FORUM - everyone must read this, where the conditions for receiving help here are explained.
Posting at multiple forums
You are already receiving help with this problem at another forum:
https://www.bleepingcomputer.com/forums/t/642153/possible-browser-redirect/#entry4200662
May I draw your attention to the
ALL USERS OF THIS FORUM MUST READ THIS FIRST topic, which you should have read before posting for help.
See the section
here where we tell you why this is not a good idea.
This topic is now closed
