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PC problems, likely infected

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PC problems, likely infected

Unread postby spacenet » March 9th, 2017, 8:00 pm

Hi!, since a couple of days I noticed my browsers changed the default google web engine, now the pc refuses to shut down and I have to unplug it. Avira antivirus suddenly gives infection notices, I´ve run RogueKiller and it also detects several items but I don´t know what to delete. Any suggestions? I attached the logs
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Re: PC problems, likely infected

Unread postby pgmigg » March 11th, 2017, 2:07 pm

Hello spacenet,

Welcome to the forum! :)

Sorry for delay to take your issue.

I am pgmigg and I'll be helping you with any malware problems.

Before we begin, please read and follow these important guidelines, so things will proceed smoothly.
  1. The instructions being given are for YOUR computer and system only!
    Using these instructions on a different computer can cause damage to that computer and possibly render it inoperable!
  2. You must have Administrator rights, permissions for this computer.
  3. DO NOT run any other fix or removal tools unless instructed to do so!
  4. DO NOT install any other software (or hardware) during the cleaning process until we are done as well as
    DO NOT Remove, or Scan with anything on your system unless I ask. This adds more items to be researched.
    Extra Additions and Removals of files make the analysis more difficult.
  5. Only post your problem at (1) one help site. Applying fixes from multiple help sites can cause problems.
  6. Print each set of instructions if possible - your Internet connection will not be available during some fix processes.
  7. Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.
  8. Only reply to this thread, do not start another one. Please, continue responding, until I give you the "All Clean!" :cheers:
    Absence of symptoms does not mean that everything is clear.

I am currently reviewing your logs and will return, as soon as possible, with additional instructions. In the meantime...

Note: If you haven't done so already, please read this topic ALL USERS OF THIS FORUM MUST READ THIS FIRST where the conditions for receiving help here are explained.

Please read all instructions carefully before executing and perform the steps, in the order given.
lf you have any questions or problems executing these instructions, <<STOP>> do not proceed, post back with the question or problem.

Please be aware that removing Malware is a potentially hazardous undertaking. I will take care not to knowingly suggest courses of action that might damage your computer. However it is impossible for me to foresee all interactions that may happen between the software on your computer and those we'll use to clear you of infection, and I cannot guarantee the safety of your system. It is possible that we might encounter situations where the only recourse is to re-format and re-install your operating system, or to necessitate you taking your computer to a repair shop.

Because of this, I advise you to backup any personal files and folders before you start


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Re: PC problems, likely infected

Unread postby spacenet » March 11th, 2017, 9:52 pm

I don´t know if I´m supposed to reply again or I must keep waiting, I´ve already read and I think I followed all instructions. I had already posted the logs required for a diagnosis, If I have to do anything else, let me know,

many thanks
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Re: PC problems, likely infected

Unread postby pgmigg » March 11th, 2017, 11:19 pm

Hello spacenet,

I don´t know if I´m supposed to reply again or I must keep waiting, I´ve already read and I think I followed all instructions. I had already posted the logs required for a diagnosis, If I have to do anything else, let me know,
many thanks
You are welcome - please do the following:

Step 1.
Create a Backup With Tweaking.com Registry Backup (TCRB)
There is also a tutorial with pictures available HERE.
  1. Please download TCRB from HERE and save it to your Desktop.
  2. Double-click on tweaking.com_registry_backup_setup.exe and follow the prompts to install TCRB.
  3. Launch TCRB.
  4. Click the Backup Registry tab and make sure all the boxes are checked.
  5. Click on Backup Now.
  6. Once the backup is finished you can now exit the program.
< STOP > Do not proceed any further if you were not able to create a registry backup. Post back with what happened so we can determine why it was unsuccessful.

Step 2.
Run CKScanner
  1. Please download CKScanner from here
  2. Important: - Save it to your Desktop.
  3. Double-click CKScanner.exe and click Search For Files.
  4. After a very short time, when the cursor hourglass disappears, click Save List To File.
  5. A message box will verify the file saved.
  6. Double-click the CKFiles.txt icon on your Desktop and copy/paste the contents in your next reply.

Step 3.
TSG - SysInfo utility
  1. Please download SysInfo.exe and save it to your Desktop.
  2. Right click SysInfo.exe and select "Run As Administrator" to run it... if UAC prompts, please allow it.
  3. The small square window will be opened with already highlighted text - please right click on it, select Copy and then paste it in your next post.

Then:
Please tell me is this computer used for business or educational purposes and/or connected to a business or educational network?
I need to know it - so I can provide the proper instructions.

One more question: could you please explain why you did not install Windows 10 Anniversary Update (build 1607)?

Please post each log separately to prevent it being cut off by the forum post size limiter.
Check each after you've posted it to make sure it's all present, if any log is cut off you'll have to post it in sections...

Don't post anything as attachments unless I will ask you about it specifically!

Please include in your next reply:
  1. Do you have any problems executing the instructions?
  2. Contents of CKFiles.txt log file
  3. Contents of TSG - SysInfo utility
  4. Answers to my questions related to type of using of your computer and Windows update

Thanks,
pgmigg

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Re: PC problems, likely infected

Unread postby spacenet » March 12th, 2017, 2:40 am

CKScanner 2.5 - Additional Security Risks - These are not necessarily bad
c:\program files (x86)\adobe\adobe dreamweaver cs6\configuration\taglibraries\html\keygen.vtm
c:\users\jo\desktop\meo.file.encryption.software.2.keygen.by.dbc.exe
c:\users\jo\desktop\mc\crack-.rar
c:\users\jo\downloads\meo.file.encryption.software.2.keygen.by.dbc.zip
c:\windows\autokms\autokms.exe
hosts 127.0.0.1 lmlicenses.wip4.adobe.com
hosts 127.0.0.1 lm.licenses.adobe.com
hosts 127.0.0.1 activate.adobe.com
hosts 127.0.0.1 practivate.adobe.com
hosts 127.0.0.1 lm.licenses.adobe.com
hosts 127.0.0.1 lmlicenses.wip4.adobe.com
hosts 127.0.0.1 ereg.adobe.com
hosts 127.0.0.1 activate.wip3.adobe.com
hosts 127.0.0.1 wip3.adobe.com
hosts 127.0.0.1 3dns-3.adobe.com
hosts 127.0.0.1 3dns-2.adobe.com
hosts 127.0.0.1 adobe-dns.adobe.com
hosts 127.0.0.1 adobe-dns-2.adobe.com
hosts 127.0.0.1 adobe-dns-3.adobe.com
hosts 127.0.0.1 ereg.wip3.adobe.com
hosts 127.0.0.1 activate-sea.adobe.com
hosts 127.0.0.1 wwis-dubc1-vip60.adobe.com
hosts 127.0.0.1 activate-sjc0.adobe.com
hosts 127.0.0.1 hl2rcv.adobe.com
hosts 127.0.0.1 lm.licenses.adobe.com
hosts 127.0.0.1 na2m-pr.licenses.adobe.com
hosts 127.0.0.1 na4r.services.adobe.com
hosts 127.0.0.1 na1r.services.adobe.com
hosts 127.0.0.1 hlrcv.stage.adobe.com
scanner sequence 3.ZZ.11.FMNATZ
----- EOF -----
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Re: PC problems, likely infected

Unread postby spacenet » March 12th, 2017, 2:41 am

Tech Support Guy System Info Utility version 1.0.0.4
OS Version: Microsoft Windows 10 Pro, 64 bit
Processor: Intel(R) Core(TM) i5-4570 CPU @ 3.20GHz, Intel64 Family 6 Model 60 Stepping 3
Processor Count: 4
RAM: 7628 Mb
Graphics Card: Microsoft Basic Display Adapter
Hard Drives: C: 111 GB (1 GB Free); F: 232 GB (0 GB Free); G: 232 GB (10 GB Free);
Motherboard: Gigabyte Technology Co., Ltd., Z87M-D3H
Antivirus: Avira Antivirus, Enabled and Updated
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Re: PC problems, likely infected

Unread postby spacenet » March 12th, 2017, 2:45 am

A- I didn´t have any problem
D- I bought this pc a few years ago with windows 7 installed then I received and executed an update request to win10, I didn´t manually changed anything else ever since.
This PC is not connected to business network that I know
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Re: PC problems, likely infected

Unread postby pgmigg » March 12th, 2017, 12:03 pm

Hard Drives: C: 111 GB (1 GB Free); F: 232 GB (0 GB Free); G: 232 GB (10 GB Free);
The system hard drive C: must have at least 15% of free space!

Cracked - Illegal Software

May I draw your attention to the topic: ALL USERS OF THIS FORUM MUST READ THIS FIRST, which you should have read before posting for help.
The section here explains why we bring this to your attention.

If you wish to receive help from us, you must remove any and all of the following from your computer:
  • Illegal software
  • Cracked software
  • Illegal software key generators

Once the software and/or keygens have been removed, if you still need help, please start a new thread... include a link to your closed topic and include NEW FRST logs :

  • FRST.txt.
  • Addition.txt.
  • Details of the problems you're experiencing.
  • Link to your closed topic.

Wait for a new helper. Do not reply to your topic before a helper has replied.

This topic is now closed.
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