Windows 7 SP1 acting weird and slow

Good afternoon,

My symptoms are:

- mouse will double click randomly, or open multiple tabs in FF when wanting to open 1 (this could be a hardware problem since the mouse is old. It is however strange in combination with the other symptoms I experience
- response time to typing has slowed alot over a very short period of time
- FF, LibreOffice, and other programs remain frozen for random periods of time at random moments

Since there was too much text, I attached both the requested files.

Thank you for helping out!

Regards,

Willem

Hello WGCornax,

My apologies for the delay in getting to your topic. If you still need help please do the following..

• Please rename FRST64.exe to EnglishFRST64.exe
• Right-click on EnglishFRST64.exe and select Run as administrator.
• The tool might update, please allow it to do so.
• Select Scan.
• When the scan is over two windows will open, FRST.txt and Addition.txt.
• Please post the contents of both logs in your next reply.

If you don't require help anymore, I would be very grateful if you could let me know.

Good afternoon,

Thanks for the response. I have attached the files as requested.

Regards,


Willem

Please note that all instructions given are customised for this computer only, the tools used may cause damage if used on a computer with different infections.

If you think you have similar problems, please post a log in the Malware Removal forum and wait for help.

Failure to post replies within 3 days will result in this thread being closed.

Hello WGCornax,

Welcome to Malware Removal! My name is mAL_rEm018, but feel free to call me mAL. I will be helping you with your malware related problems

Please be aware that removing Malware is a potentially hazardous undertaking. I will take care not to knowingly suggest courses of action that might damage your computer. However it is impossible for me to foresee all interactions that may happen between the software on your computer and those we'll use to clear you of infection, and I cannot guarantee the safety of your system. It is possible that we might encounter situations where the only recourse is to re-format and re-install your operating system, or to necessitate you taking your computer to a repair shop.

Because of this, I advise you to backup any personal files and folders before you start.

To make sure everything goes smoothly, I would like you to observe the following rules:

• You must have Administrator rights, permissions for this computer.
• Please reply to this thread. Do not start another topic.
• Perform all actions in the order given.
• If you don't know, stop and ask!
• DO NOT run any other fix or removal tools unless instructed to do so!
• Don't attempt to install any new software (other than those I ask you to) until your computer is clean.
• DO NOT post for help at any other forum. Applying fixes from multiple help sites can cause problems.
• I advise you to print the instructions if possible, since your internet connection might not be available during some of the fixes.
• Absence of symptoms does not mean that everything is clear, therefore stick with this topic until I give you the "all clear".

I am currently reviewing your logs and will return as soon as possible, with additional instructions. In the meantime I would like you to read and get acquainted with the following topic: HOW TO GET HELP IN THIS FORUM - everyone must read this, where the conditions for receiving help here are explained.

Hello WGCornax,

Please answer the following question..

• Is this computer used for work/business purposes?

Please run the following scans..


TSG-SysInfo

• Please download and save the following tool to your Desktop: Link.
• Right-click on SysInfo.exe and select "Run as Administrator" to run it...if UAC prompts, please allow it.
• A window entitled TSG SysInfo will open. Please copy/paste the highlighted text in your next reply.

MGA Diagnostics

• Please download and save the following tool to your Desktop: Link.
• Right-click on MGADiag.exe and select "Run as Administrator" to run it...if UAC prompts, please allow it.
• Select Continue. The diagnosis will now begin.
• When the process is over, click Copy.
• Open Notepad and paste the contents.
• Save this file as MGADiag.txt.
• Post the content on MGADiag.txt in your next reply.

CKScanner

• Please download following tool to your Desktop: Link
• Right-Click on CKScanner.exe and select "Run as Administrator" to run it...if UAC prompts, please allow it.
• Select Search For Files
• When the scan in finished, click on Save List To File.
• Open CKFiles.txt on your desktop and post the contents in your next reply.
  Only run CKScanner.exe once.

-----------------------------------------
In your next reply, I would like to see..

• Answer to my question.
• TSG-SysInfo log
• MGADiag.txt
• CKFiles.txt
  
  Please post each log separately to prevent it being cut off by the forum post size limiter.
  Check each after you've posted it to make sure it's all present, if any log is cut off you'll have to post it in sections....

Good evening mAL,

I hereby submit the requested logs in separate posts.

1. This computer is for personal use only

2. TSG Sysinfo:

Tech Support Guy System Info Utility version 1.0.0.4
OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
Processor: Intel(R) Core(TM) i7-3612QM CPU @ 2.10GHz, Intel64 Family 6 Model 58 Stepping 9
Processor Count: 8
RAM: 8162 Mb
Graphics Card: AMD Radeon HD 7500M/7600M Series, -2048 Mb
Hard Drives: C: 401 GB (116 GB Free); D: 2794 GB (2416 GB Free);
Motherboard: Sony Corporation, VAIO
Antivirus: Avast Antivirus, Enabled and Updated

3. MGADiag.txt

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-VGV87-C7XPK-CGKHQ
Windows Product Key Hash: sdEjrEJjW0FuXAhegYxl8GAkBYg=
Windows Product ID: 00359-OEM-8992687-00016
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {DD7B2111-F385-4284-B4FE-973C2BB58566}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_ldr.160930-0600
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{DD7B2111-F385-4284-B4FE-973C2BB58566}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-CGKHQ</PKey><PID>00359-OEM-8992687-00016</PID><PIDType>2</PIDType><SID>S-1-5-21-203689384-3566404974-2290648612</SID><SYSTEM><Manufacturer>Sony Corporation</Manufacturer><Model>SVE1711C5E</Model></SYSTEM><BIOS><Manufacturer>Insyde Corp.</Manufacturer><Version>R0200E6</Version><SMBIOSVersion major="2" minor="7"/><Date>20120402000000.000000+000</Date></BIOS><HWID>2E0D3707018400FE</HWID><UserLCID>0413</UserLCID><SystemLCID>0413</SystemLCID><TimeZone>West-Europa (standaardtijd)(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>Sony</OEMID><OEMTableID>VAIO</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Versie van Software Licensing-service: 6.1.7601.17514

Naam: Windows(R) 7, HomePremium edition
Beschrijving: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activerings-id: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
Toepassings-id55c92734-d682-4d71-983e-d6ec3f16059f
Uitgebreide PID: 00359-00178-926-800016-02-2057-7601.0000-1652012
Installatie-id010910067870011383405932527692109404563390761535924981
URL van processorcertificaat: http://go.microsoft.com/fwlink/?LinkID=88338
URL van computercertificaat: http://go.microsoft.com/fwlink/?LinkID=88339
URL van gebruikte licentie: http://go.microsoft.com/fwlink/?LinkID=88341
URL van productcodecertificaat: http://go.microsoft.com/fwlink/?LinkID=88340
Gedeeltelijke productcode: CGKHQ
Licentiestatus: licentie
Resterend aantal nieuwe Windows-activeringen: 3
Vertrouwde tijd: 13-3-2017 0:17:29

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 11:4:2016 15:31
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: NAAAAAIAAQABAAEAAQACAAAAAwABAAEAln3Cyk40WNkwyfhuaJPeiIrkAFQadsorRPqWYw==

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC Sony VAIO
FACP Sony VAIO
HPET Sony VAIO
BOOT Sony VAIO
MCFG Sony VAIO
WDAT Sony VAIO
UEFI Sony VAIO
ASF! Sony VAIO
SLIC Sony VAIO
SSDT Sony VAIO
ASPT Sony VAIO
SSDT Sony VAIO
SSDT Sony VAIO
SSDT Sony VAIO

4. CKFiles.txt

CKScanner 2.5 - Additional Security Risks - These are not necessarily bad
c:\program files (x86)\gimpshop\share\gimp\2.0\patterns\cracked.pat
c:\program files (x86)\inkscape\python\lib\site-packages\numpy\f2py\crackfortran.py
c:\program files (x86)\mount&blade\sounds\fire_small_crackle_slick_op.ogg
c:\program files (x86)\steam\steamapps\common\mountblade warband\modules\brytenwalda\textures\soil_cracked3-edit.dds
c:\program files (x86)\steam\steamapps\common\mountblade warband\modules\brytenwalda\textures\soil_cracked3-edit.norm.dds
c:\program files (x86)\steam\steamapps\common\mountblade warband\sounds\fire_small_crackle_slick_op.ogg
c:\program files (x86)\steam\steamapps\sourcemods\bms\materials\decals\concretecrack2.vmt
c:\program files (x86)\steam\steamapps\sourcemods\bms\materials\decals\concretecrack2.vtf
c:\program files (x86)\steam\steamapps\sourcemods\bms\materials\decals\concretecrack3.vmt
c:\program files (x86)\steam\steamapps\sourcemods\bms\materials\decals\concretecrack3.vtf
c:\program files (x86)\steam\steamapps\sourcemods\bms\materials\decals\concrete_large_crack1.vmt
c:\program files (x86)\steam\steamapps\sourcemods\bms\materials\decals\concrete_large_crack1.vtf
c:\program files (x86)\steam\steamapps\sourcemods\bms\materials\decals\concrete_large_crack2.vmt
c:\program files (x86)\steam\steamapps\sourcemods\bms\materials\decals\concrete_large_crack2.vtf
c:\program files (x86)\steam\steamapps\sourcemods\bms\materials\decals\concrete_large_crack3.vmt
c:\program files (x86)\steam\steamapps\sourcemods\bms\materials\decals\concrete_large_crack3.vtf
c:\program files (x86)\steam\steamapps\sourcemods\bms\materials\decals\concrete_large_crack4.vmt
c:\program files (x86)\steam\steamapps\sourcemods\bms\materials\decals\concrete_large_crack4.vtf
c:\program files (x86)\steam\steamapps\sourcemods\bms\materials\decals\concrete_large_crack5.vmt
c:\program files (x86)\steam\steamapps\sourcemods\bms\materials\decals\concrete_large_crack5.vtf
c:\program files (x86)\steam\steamapps\sourcemods\bms\materials\decals\floorcrack2.vmt
c:\program files (x86)\steam\steamapps\sourcemods\bms\materials\decals\floorcrack2.vtf
c:\program files (x86)\steam\steamapps\sourcemods\bms\materials\decals\concrete\crack_01.vmt
c:\program files (x86)\steam\steamapps\sourcemods\bms\materials\decals\concrete\crack_01.vtf
c:\program files (x86)\steam\steamapps\sourcemods\bms\materials\decals\concrete\crack_03.vmt
c:\program files (x86)\steam\steamapps\sourcemods\bms\materials\decals\concrete\crack_03.vtf
c:\program files (x86)\steam\steamapps\sourcemods\bms\materials\decals\concrete\crack_04.vmt
c:\program files (x86)\steam\steamapps\sourcemods\bms\materials\decals\concrete\crack_04.vtf
c:\program files (x86)\steam\steamapps\sourcemods\bms\materials\decals\concrete\crack_05.vmt
c:\program files (x86)\steam\steamapps\sourcemods\bms\materials\decals\concrete\crack_05.vtf
c:\program files (x86)\steam\steamapps\sourcemods\bms\models\props_powerup\cinephys_wallcrack.dx80.vtx
c:\program files (x86)\steam\steamapps\sourcemods\bms\models\props_powerup\cinephys_wallcrack.dx90.vtx
c:\program files (x86)\steam\steamapps\sourcemods\bms\models\props_powerup\cinephys_wallcrack.mdl
c:\program files (x86)\steam\steamapps\sourcemods\bms\models\props_powerup\cinephys_wallcrack.sw.vtx
c:\program files (x86)\steam\steamapps\sourcemods\bms\models\props_powerup\cinephys_wallcrack.vvd
scanner sequence 3.ZZ.11.AVNASZ
----- EOF -----


Thanks for the help!

Regards,


Willem

Business Use
It appears you are using your computer for business purposes.

May I draw your attention to the topic: ALL USERS OF THIS FORUM MUST READ THIS FIRST, which you should have read before posting for help.

The section here explains why we do not offer help for such computers. Thank you for your understanding.


This topic is now closed.