Welcome to MalwareRemoval.com,
What if we told you that you could get malware removal help from experts, and that it was 100% free? MalwareRemoval.com provides free support for people with infected computers. Our help, and the tools we use are always 100% free. No hidden catch. We simply enjoy helping others. You enjoy a clean, safe computer.

Malware Removal Instructions

needing help with laptop

MalwareRemoval.com provides free support for people with infected computers. Using plain language that anyone can understand, our community of volunteer experts will walk you through each step.

Re: needing help with laptop

Unread postby curlycue32 » February 10th, 2017, 9:24 pm

i dont know how i posted the FRST logs 3 times ? but if i need to do it again i can -sorry
curlycue32
Regular Member
 
Posts: 18
Joined: February 2nd, 2017, 5:45 pm
Advertisement
Register to Remove

Re: needing help with laptop

Unread postby curlycue32 » February 10th, 2017, 11:56 pm

---------------------------------------------------------------------------------------

Microsoft Safety Scanner v1.0, (build 1.235.2549.0)
Started On Fri Feb 10 19:30:51 2017
->Scan ERROR: resource process://pid:436,ProcessStart:131312480896087298 (code 0x00000005 (5))
->Scan ERROR: resource process://pid:644,ProcessStart:131312481055628045 (code 0x00000005 (5))
->Scan ERROR: resource process://pid:764,ProcessStart:131312481061403056 (code 0x00000005 (5))
->Scan ERROR: resource process://pid:776,ProcessStart:131312481061434651 (code 0x00000005 (5))
->Scan ERROR: resource process://pid:840,ProcessStart:131312481062723701 (code 0x00000005 (5))
->Scan ERROR: resource process://pid:1312,ProcessStart:131312481079596739 (code 0x00000005 (5))
->Scan ERROR: resource process://pid:2852,ProcessStart:131312481125139627 (code 0x00000005 (5))
->Scan ERROR: resource process://pid:1144,ProcessStart:131312502422638940 (code 0x0000012B (299))
->Scan ERROR: resource process://pid:5592,ProcessStart:131312502423020383 (code 0x0000012B (299))
->Scan ERROR: resource process://pid:1312,ProcessStart:131312481079596739 (code 0x00000005 (5))
->Scan ERROR: resource file://C:\hiberfil.sys (code 0x00000020 (32))
->Scan ERROR: resource file://C:\hiberfil.sys (code 0x00000020 (32))
->Scan ERROR: resource file://C:\pagefile.sys (code 0x00000020 (32))
->Scan ERROR: resource file://C:\pagefile.sys (code 0x00000020 (32))
->Scan ERROR: resource file://C:\swapfile.sys (code 0x00000020 (32))
->Scan ERROR: resource file://C:\swapfile.sys (code 0x00000020 (32))

Results Summary:
----------------
No infection found.
Microsoft Safety Scanner Finished On Fri Feb 10 19:38:50 2017


Return code: 0 (0x0)

---------------------------------------------------------------------------------------

Microsoft Safety Scanner v1.0, (build 1.235.2549.0)
Started On Fri Feb 10 19:39:15 2017

Extended Scan Results
----------------
->Scan ERROR: resource process://pid:436,ProcessStart:131312480896087298 (code 0x00000005 (5))
->Scan ERROR: resource process://pid:644,ProcessStart:131312481055628045 (code 0x00000005 (5))
->Scan ERROR: resource process://pid:764,ProcessStart:131312481061403056 (code 0x00000005 (5))
->Scan ERROR: resource process://pid:776,ProcessStart:131312481061434651 (code 0x00000005 (5))
->Scan ERROR: resource process://pid:840,ProcessStart:131312481062723701 (code 0x00000005 (5))
->Scan ERROR: resource process://pid:1312,ProcessStart:131312481079596739 (code 0x00000005 (5))
->Scan ERROR: resource process://pid:2852,ProcessStart:131312481125139627 (code 0x00000005 (5))
->Scan ERROR: resource process://pid:6852,ProcessStart:131312505488397541 (code 0x00000005 (5))
->Scan ERROR: resource process://pid:6852,ProcessStart:131312505488397541 (code 0x00000005 (5))
->Scan ERROR: resource process://pid:6852,ProcessStart:131312505488397541 (code 0x00000005 (5))
->Scan ERROR: resource process://pid:1312,ProcessStart:131312481079596739 (code 0x00000005 (5))
->Scan ERROR: resource file://C:\hiberfil.sys (code 0x00000020 (32))
->Scan ERROR: resource file://C:\hiberfil.sys (code 0x00000020 (32))
->Scan ERROR: resource file://C:\pagefile.sys (code 0x00000020 (32))
->Scan ERROR: resource file://C:\pagefile.sys (code 0x00000020 (32))
->Scan ERROR: resource file://C:\swapfile.sys (code 0x00000020 (32))
->Scan ERROR: resource file://C:\swapfile.sys (code 0x00000020 (32))
->Scan ERROR: resource file://C:\hiberfil.sys (code 0x00000020 (32))
->Scan ERROR: resource file://C:\pagefile.sys (code 0x00000020 (32))
->Scan ERROR: resource file://C:\swapfile.sys (code 0x00000020 (32))
->Scan ERROR: resource file://C:\System Volume Information\{01657c2b-eede-11e6-8291-10c37bae5db5}{3808876b-c176-4e48-b7ae-04046e6cc752} (code 0x00000005 (5))
->Scan ERROR: resource file://C:\System Volume Information\{01657c43-eede-11e6-8291-10c37bae5db5}{3808876b-c176-4e48-b7ae-04046e6cc752} (code 0x00000005 (5))
->Scan ERROR: resource file://C:\System Volume Information\{01657c81-eede-11e6-8291-10c37bae5db5}{3808876b-c176-4e48-b7ae-04046e6cc752} (code 0x00000005 (5))
->Scan ERROR: resource file://C:\System Volume Information\{3808876b-c176-4e48-b7ae-04046e6cc752} (code 0x00000005 (5))
->Scan ERROR: resource file://C:\System Volume Information\{d7367412-ecbf-11e6-828d-10c37bae5db5}{3808876b-c176-4e48-b7ae-04046e6cc752} (code 0x00000005 (5))
->Scan ERROR: resource file://C:\System Volume Information\{ee8408f7-e947-11e6-8287-10c37bae5db5}{3808876b-c176-4e48-b7ae-04046e6cc752} (code 0x00000005 (5))
->Scan ERROR: resource file://C:\System Volume Information\{f29a58a3-def4-11e6-8282-10c37bae5db5}{3808876b-c176-4e48-b7ae-04046e6cc752} (code 0x00000005 (5))
->Scan ERROR: resource file://C:\System Volume Information\{f372996c-e902-11e6-8286-10c37bae5db5}{3808876b-c176-4e48-b7ae-04046e6cc752} (code 0x00000005 (5))
No infection found as part of the extended scan

Results Summary:
----------------
No infection found.
Microsoft Safety Scanner Finished On Fri Feb 10 21:47:46 2017


Return code: 0 (0x0)
curlycue32
Regular Member
 
Posts: 18
Joined: February 2nd, 2017, 5:45 pm

Re: needing help with laptop

Unread postby Gary R » February 11th, 2017, 2:26 am

I don't see anything in your latest logs that suggests your problems are related to malware in any way, from what I can see your machine is clear of any signs of infection.

There are however a number of indications in your Event logs, that indicate that your e-set installation may be having problems.

If you have recently installed e-set, this could be the cause of some of your problems, and it may be advisable for you to uninstall e-set, reboot your computer, and then install it again, and see if that resolves issues.

If not, I can refer you to some good "general help" forums, who are much more able to help you in dealing with faulting programs than I can.

My speciality, and the speciality of this forum, is Malware removal, and as I said, I don't see any signs of malware on your computer.
User avatar
Gary R
Administrator
Administrator
 
Posts: 24807
Joined: June 28th, 2005, 11:36 am
Location: Yorkshire

Re: needing help with laptop

Unread postby curlycue32 » February 11th, 2017, 4:53 am

ok I will try that. thank you so much for your time helping me! And i would love to get those general help forum info .
curlycue32
Regular Member
 
Posts: 18
Joined: February 2nd, 2017, 5:45 pm

Re: needing help with laptop

Unread postby curlycue32 » February 11th, 2017, 4:54 am

One last question- do you know why when I bring up my msconfig the only operating system it lists is windows 8.1 but my system says I am running windows 10?
curlycue32
Regular Member
 
Posts: 18
Joined: February 2nd, 2017, 5:45 pm

Re: needing help with laptop

Unread postby Gary R » February 11th, 2017, 1:39 pm

I presume that your "original" OS was W8.1 before you upgraded to W10. I also believe that your upgrade may not have been 100% successful. Apart from the items suggesting problems with e-set, there are also a number of items in your Event Logs that suggest their may be problems with W10 denying some processes "permission" to load.

As far as reliable "general help" forums go, the following ones usually supply a good standard of help (they're not in any order of preference) ....

https://www.bleepingcomputer.com/forums ... 0-support/
http://www.geekstogo.com/forum/forum/199-windows-10/
https://forums.whatthetech.com/index.ph ... wforum=119

If anyone asks if you've been checked for malware, please feel free to refer them to this topic.

Sorry I couldn't be more help. Good luck with getting your problems resolved.
User avatar
Gary R
Administrator
Administrator
 
Posts: 24807
Joined: June 28th, 2005, 11:36 am
Location: Yorkshire

Re: needing help with laptop

Unread postby pgmigg » February 16th, 2017, 7:27 pm

Due to a lack of response, this topic is now closed.

We are pleased we could help you as much as possible to resolve your computer's malware issues.

If you would like to make a comment or leave a compliment regarding the help you have received, please see Feedback for Our Helpers - Say "Thanks" Here.
User avatar
pgmigg
Admin/Teacher
Admin/Teacher
 
Posts: 4974
Joined: July 8th, 2008, 1:25 pm
Location: GMT-05:00
Advertisement
Register to Remove

Previous

  • Similar Topics
    Replies
    Views
    Last post

Return to Infected? Virus, malware, adware, ransomware, oh my!



Who is online

Users browsing this forum: No registered users and 30 guests

Contact us:

Advertisements do not imply our endorsement of that product or service. Register to remove all ads. The forum is run by volunteers who donate their time and expertise. We make every attempt to ensure that the help and advice posted is accurate and will not cause harm to your computer. However, we do not guarantee that they are accurate and they are to be used at your own risk. All trademarks are the property of their respective owners.

Member site: UNITE Against Malware