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Removed Nemucod, IE starts @ boot, right click is hijacked

1 min read

This thread's last reply is from November 11, 2016, 4:23 AM UTC. Software, malware, and removal-tool advice below may be out of date — treat specific steps and download links with caution.

hello, all
i have a problem with a user who recently was infected with nemucod. i have run many anti (everything) and the system comes up clean. the problems are that when the computer starts IE also starts, and equally troublesome is that when i right click any application or file i get an termination message from hitman pro stating that it has terminated explorer 6.1 to stop it from doing something malicious.


here is the path it seems intent on getting at:
\\"server"\"serverdata"\virtualclonedrive\elbyvcdshell.dll

it give this process trace:
1 c:\windows\explorer.exe (4364)
explorer.exe
2 c:\windows\system32\winlogon.exe (4284)
winlogon.exe
3 c:\windows\system32\smss.exe (896)
\systemroot\system32\smss.exe 00000000 00000048


i can only think of wiping the system. any help would be appreciated.
By posting just a description of your problems it is likely that your topic will be passed by and you will not receive the help you're looking for.

We need to know what's running on your computer so we can give you appropriate instructions.

May I draw your attention to THIS topic, which you should have read, and which tells you what we need you to post so that we can help you.

This topic will now be closed.

If you still need help, please start a new thread with:
  • FRST.txt
  • Addition.txt
  • Details of your problems.


If for any reason you can't run FRST, please let us know in your post.