This thread's last reply is from November 7, 2016, 10:20 PM UTC. Software, malware, and removal-tool
advice below may be out of date — treat specific steps and download links with caution.
Dear Forum,
I am completely devastated, my pc has been taken over by the above virus and all my photos and documents are locked. Is there a cure? Please say there is...I opened a zip document from a trusted email adress, but it must have been hacked...just distraught as I have no back up.
Pls help is you can
thank you,
El
By posting just a description of your problems it is likely that your topic will be passed by and you will not receive the help you're looking for.
We need to know what's running on your computer so we can give you appropriate instructions.
May I draw your attention to
THIS topic, which you should have read, and which tells you what we need you to post so that we can help you.
This topic will now be closed.
If you still need help, please start a new thread with:
- FRST.txt
- Addition.txt
- Details of your problems.
If for any reason you can't run FRST, please let us know in your post.
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With the newer versions of ransomware, it is unlikely that you will be able to recover your files if you don't have backups of them.
The following forum at Bleeping Computers ransomware-support offers support for people with ransomware problems, and there you will find specialists in dealing with that infection, who may be able to help you.
At this point all I will say is, if you cannot afford to lose your files ... DO NOT TRY TO REMOVE YOUR INFECTION UNTIL YOU HAVE CONSULTED THE EXPERTS IN THIS INFECTION ... removal of the infection will usually remove the cryptographic key on which decryption depends, and if you remove that, then even if you pay the ransom you will still not be able to recover your files.
Therefore what I suggest you do is contact the experts at Bleeping Computers, and see what they advise.
