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Defender found malware, defender now won't run

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Re: Defender found malware, defender now won't run

Unread postby capnkrunch » July 17th, 2016, 12:46 am

Hello Jacob :)

Please run the following fix. We will start trying to troubleshoot Defender once this is cleaned up.

  • You should still have FRST64.exe in your Downloads folder. If not please download it HERE.
  • Press the Windows Key + R.
  • Type notepad.exe into the text box and click OK.
  • A blank Notepad page should open.
    • Copy and Paste the following script into Notepad, Do not include the words Code: Select all.
    • (Click the Select all button next to Code: to select the entire script).
    Code: Select all
    [-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\AppCompatFlags\Custom\Layers\VC32Ldr]
    Reg: reg delete "HKEY_USERS\S-1-5-21-1000113554-1559343911-2160561676-1001\SOFTWARE\Microsoft\Windows NT\CurrentVersion\AppCompatFlags\Compatibility Assistant\Store" /v "C:\Program Files (x86)\SearchProtect\Main\bin\uninstall.exe" /f
    Reg: reg delete "HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Windows NT\CurrentVersion\Svchost" /v "ORBTR" /f
    CMD: ipconfig /flushdns
  • Save it next to FRST64.exe as fixlist.txt.
    Important! fixlist.txt must be saved in the same directory as FRST64.exe to work.
  • Right click on FRST64.exe and select Run as administrator.
  • Press the Fix button one time only and wait.
  • When FRST finishes you will be prompted to reboot your computer. Click OK.
  • Your computer should now restart. On reboot navigate to your Desktop where you should find Fixlog.txt. Copy and paste the contents in your reply.

Please post each log separately to prevent it being cut off by the forum post size limiter.
Check each after you've posted it to make sure it's all present, if any log is cut off you'll have to post it in sections...

In your next reply please include:
  • Did you have any problems with the instructions?
  • Fixlog.txt
  • Are there any changes in computer behavior?
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Re: Defender found malware, defender now won't run

Unread postby pgmigg » July 20th, 2016, 9:42 am

Due to a lack of response, this topic is now closed.

If you still require help, please open a new thread in the Infected? Virus, malware, adware, ransomware, oh my! forum, include a fresh FRST log, and wait for a new helper.
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