Computer hijacked into new malware log in by hackers

Files attached.

Please get these predators off my computer. They are destroying my life.

Please note that all instructions given are customised for this computer only, the tools used may cause damage if used on a computer with different infections.

If you think you have similar problems, please post a log in the Malware Removal forum and wait for help.

Failure to post replies within 3 days will result in this thread being closed.

Hello avarae11,

Welcome to Malware Removal! My name is mAL_rEm018, but feel free to call me mAL. I will be helping you with your malware related problems

Please be aware that removing Malware is a potentially hazardous undertaking. I will take care not to knowingly suggest courses of action that might damage your computer. However it is impossible for me to foresee all interactions that may happen between the software on your computer and those we'll use to clear you of infection, and I cannot guarantee the safety of your system. It is possible that we might encounter situations where the only recourse is to re-format and re-install your operating system, or to necessitate you taking your computer to a repair shop.

Because of this, I advise you to backup any personal files and folders before you start.

To make sure everything goes smoothly, I would like you to observe the following rules:

• You must have Administrator rights, permissions for this computer.
• Please reply to this thread. Do not start another topic.
• Perform all actions in the order given.
• If you don't know, stop and ask!
• DO NOT run any other fix or removal tools unless instructed to do so!
• Don't attempt to install any new software (other than those I ask you to) until your computer is clean.
• DO NOT post for help at any other forum. Applying fixes from multiple help sites can cause problems.
• I advise you to print the instructions if possible, since your internet connection might not be available during some of the fixes.
• Absence of symptoms does not mean that everything is clear, therefore stick with this topic until I give you the "all clear".

I am currently reviewing you logs and will return as soon as possible, with additional instructions. In the meantime I would like you to read and get acquainted with the following topic: HOW TO GET HELP IN THIS FORUM - everyone must read this, where the conditions for receiving help here are explained.

Thanks Will await your response, and THX in advance! Read the rules.

Hello avarae11,

"avarae11" wrote:Thanks Will await your response, and THX in advance!

It's my pleasure.

Please answer the following questions..

• Is this computer used for any type of business purposes?
• Could you give me a detailed description of what is happening with your computer?

Please do the following..


CKScanner

• Please download CKScanner from Here
• Save it to your Desktop.
• Right-Click on CKScanner.exe and select Run as Administrator.
• Select Search For Files
• When the scan in finished, click on Save List To File.
• Open CKFiles.txt on your desktop and post the contents in your next reply.
  Only run CKScanner.exe once.

-----------------------------------------
In your next reply, I would like to see..

• Answer to my questions.
• CKFiles.txt

Personal only. Computer infected by hacker. They added a sign in box that allows them acess to my computer. Need to rid my computer from this virus, or will need to eliminate everything and start over.

CKScanner 2.5 - Additional Security Risks - These are not necessarily bad
scanner sequence 3.RP.11.PPNAI0
----- EOF -----

Hello avarae11,

Can you tell me how you obtained your copy of Microsoft Office Enterprise 2007?

mAL,

Installed 5- 6 years ago. At this point don't have a clue. May I ask why is this relevant?

Hello avarae11

"avarae11" wrote:Installed 5- 6 years ago. At this point don't have a clue. May I ask why is this relevant?

Sure, I will explain.. Microsoft Office Enterprise 2007 is a program sold to companies and cannot be purchased legally by individuals for home use. Unless you can provide me with a good reason why you have it on your computer, I will have no other choice than to have this topic closed due to this computer being used for business purposes.

mAL

Understood. My friend had a small home business and had extra licenses that he didn't need. He gave me a copy around 5 years ago and it was installed on my computer. I can assure you this computer is only for personal use. I am going to be 66 years old and am looking for part time work. But I am not even employed at this time. Sorry for the confusion.

Business use / Illegal Software

May I draw your attention to the topic: ALL USERS OF THIS FORUM MUST READ THIS FIRST, which you should have read before posting for help.
The section here explains why we bring this to your attention.

If you wish to receive help from us, you must remove any and all of the following from your computer:

• Illegal software
• Cracked software
• Illegal software key generators

Once the software and/or keygens have been removed, if you still need help, please start a new thread... include a link to your closed topic and include NEW FRST logs :

• FRST.txt.
• Addition.txt.
• Details of the problems you're experiencing.
• Link to your closed topic.

Wait for a new helper. Do not reply to your topic before a helper has replied.

This topic is now closed.