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Help please - slow laptop

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Help please - slow laptop

Unread postby ryno_21 » June 7th, 2016, 11:46 am


My laptop has become slow the past few days when using windows and Microsoft applications. I have tried the advice on the topic regarding if computer is slow (might not be malware, but it's still the same). Also slow opening new tabs and sites on the internet browsers.

I copied the scans into the email but it was too big so I have attached them.

Any help is appreciated.

Thank you
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Re: Help please - slow laptop

Unread postby mAL_rEm018 » June 7th, 2016, 7:09 pm

Please note that all instructions given are customised for this computer only, the tools used may cause damage if used on a computer with different infections.

If you think you have similar problems, please post a log in the Malware Removal forum and wait for help.

Failure to post replies within 3 days will result in this thread being closed.

Hello ryno_21,

Welcome to Malware Removal! My name is mAL_rEm018, but feel free to call me mAL. I will be helping you with your malware related problems :)

Please be aware that removing Malware is a potentially hazardous undertaking. I will take care not to knowingly suggest courses of action that might damage your computer. However it is impossible for me to foresee all interactions that may happen between the software on your computer and those we'll use to clear you of infection, and I cannot guarantee the safety of your system. It is possible that we might encounter situations where the only recourse is to re-format and re-install your operating system, or to necessitate you taking your computer to a repair shop.

Because of this, I advise you to backup any personal files and folders before you start.

To make sure everything goes smoothly, I would like you to observe the following rules:
  • You must have Administrator rights, permissions for this computer.
  • Please reply to this thread. Do not start another topic.
  • Perform all actions in the order given.
  • If you don't know, stop and ask!
  • DO NOT run any other fix or removal tools unless instructed to do so!
  • Don't attempt to install any new software (other than those I ask you to) until your computer is clean.
  • DO NOT post for help at any other forum. Applying fixes from multiple help sites can cause problems.
  • I advise you to print the instructions if possible, since your internet connection might not be available during some of the fixes.
  • Absence of symptoms does not mean that everything is clear, therefore stick with this topic until I give you the "all clear".

I am currently reviewing you logs and will return as soon as possible, with additional instructions. In the meantime I would like you to read and get acquainted with the following topic: HOW TO GET HELP IN THIS FORUM - everyone must read this, where the conditions for receiving help here are explained.
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Re: Help please - slow laptop

Unread postby mAL_rEm018 » June 7th, 2016, 9:57 pm

Hello ryno_21,

Please answer the following question..
  • Is this computer used for any type of business activity?

Please run the following scans ..

  • Open a search, and enter Command into the search field.
  • Click on Command Prompt or cmd.exe (whichever is found)
  • This will open a Command Window ...
    • Enter slmgr -dlv at the command prompt and hit Enter
    • After a few seconds a Windows Script Host Window will open.
    • Hit Ctrl + C to copy the contents of that window.
  • Open a search, and enter Notepad into the search field.
  • Click on Notepad or notepad.exe (whichever is found)
  • This will open an empty Notepad file ...
    • Hit Ctrl + V to paste the contents of Windows Script Host into the empty Notepad file.
    • Save to your Desktop.
    • Now post me the contents of the Notepad file that you've just created please.


  • Please download CKScanner from Here
  • Save it to your Desktop.
  • Right-Click on CKScanner.exe and select Run as Administrator.
  • Select Search For Files
  • When the scan in finished, click on Save List To File.
  • Open CKFiles.txt on your desktop and post the contents in your next reply.
    Only run CKScanner.exe once.

In your next reply, I would like to see..
  • Answer to my question.
  • Windows Script Host log
  • CKFiles.txt
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Re: Help please - slow laptop

Unread postby pgmigg » June 7th, 2016, 11:18 pm

Posting at multiple forums

You are already receiving help with this problem at another forum

May I draw your attention to the ALL USERS OF THIS FORUM MUST READ THIS FIRST topic, which you should have read before posting for help.

See the section here where we tell you why this is not a good idea.

This topic is now closed.
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