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avast found Win32:Rootkit-gen

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avast found Win32:Rootkit-gen

Unread postby carolb » July 21st, 2015, 1:03 pm

Hi- Avast found this and put it in the Virus Chest. I know nothing about this sort of thing but have read that rootkits bury themselves very deep and are hard to find/get rid of. I had Windows Defender do a complete scan (took over 12 hours) and it said I'm clean. Is it safe for me to do my online banking now or is there something else I need to do? Thanx for your help, I'm very nervous about this.
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Re: avast found Win32:Rootkit-gen

Unread postby Gary R » July 21st, 2015, 5:30 pm

By posting just a description of your problems it is likely that your topic will be passed by and you will not receive the help you're looking for.

We need to know what's running on your computer so we can give you appropriate instructions.

May I draw your attention to THIS topic, which you should have read, and which tells you what we need you to post so that we can help you.

This topic will now be closed.

If you still need help, please start a new thread with:

  • FRST.txt
  • Addition.txt
  • Details of your problems.

If for any reason you can't run FRST, please let us know in your post.

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