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Infected Registry

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Infected Registry

Unread postby pixydst » July 15th, 2015, 2:52 am

The server often times out when I search the web on my private password protected secured home network. In addition, I receive warning messages, two of which I will paste below:

Chrome Message:
“Your connection is not private.
Attackers might be trying to steal your information from http://www.tmobile.com (for example, passwords, messages, or credit cards). NET::ERR_CERT_COMMON_NAME_INVALID
The server could not prove that it is http://www.tmobile.com; its security certificate is from vip.tmobile.com. This may be caused by a misconfiguration or an attacker intercepting your connection.”

Firefox Message:
“This Connection is Untrusted
You have asked Firefox to connect securely to accounts.google.com, but we can't confirm that your connection is secure. Normally, when you try to connect securely, sites will present trusted identification to prove that you are going to the right place. However, this site's identity can't be verified.
What Should I Do?
If you usually connect to this site without problems, this error could mean that someone is trying to impersonate the site, and you shouldn't continue. This site uses HTTP Strict Transport Security (HSTS) to specify that Firefox only connect to it securely. As a result, it is not possible to add an exception for this certificate.
Technical Details
accounts.google.com uses an invalid security certificate.
The certificate is only valid for the following names: *.services.mozilla.com, services.mozilla.com
(Error code: ssl_error_bad_cert_domain)”

A tech specialist told me to delete the following 3 items from the Registry. I deleted them prior to running DDS for this post:

HKEY_LOCAL_MACHINE\SOFTWARE\GEAR Software\DIFx\{7BE4D7A3-591B-4aff-89E1-2B0DE81D2113}


HKEY_USERS\S-1-5-20\Software\Microsoft\WAB\WAB4\Wab File Name

Please help confirm that my computer is no longer infected.

DDS.txt and Attach.txt logs are pasted below:

DDS (Ver_2012-11-20.01) - NTFS_AMD64
Internet Explorer: 11.0.9600.17840
Run by Marissa at 23:43:45 on 2015-07-14
Microsoft Windows 7 Home Premium 6.1.7601.1.1252.1.1033.18.3893.1207 [GMT -7:00]
AV: Norton Internet Security *Enabled/Updated* {53C7D717-52E2-B95E-FA61-6F32ECC805DB}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: Norton Internet Security *Enabled/Updated* {E8A636F3-74D8-B6D0-C0D1-5440974F4F66}
FW: Norton Internet Security *Enabled* {6BFC5632-188D-B806-D13E-C607121B42A0}
============== Running Processes ===============
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k netsvcs
C:\Program Files\Dell\DellDock\DockLogin.exe
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files\Realtek\Audio\HDA\AERTSr64.exe
C:\Program Files (x86)\Skype\Toolbars\AutoUpdate\SkypeC2CAutoUpdateSvc.exe
C:\Program Files (x86)\Skype\Toolbars\PNRSvc\SkypeC2CPNRSvc.exe
C:\Windows\System32\svchost.exe -k utcsvc
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\LMS\LMS.exe
C:\Program Files (x86)\Malwarebytes Anti-Malware\mbamscheduler.exe
C:\Program Files (x86)\Malwarebytes Anti-Malware\mbamservice.exe
C:\Program Files (x86)\Norton Internet Security\Engine\\NIS.exe
C:\Program Files (x86)\Microsoft\Search Enhancement Pack\SeaPort\SeaPort.exe
C:\Program Files (x86)\Dell DataSafe Local Backup\sftservice.EXE
C:\Program Files (x86)\Microsoft Application Virtualization Client\sftvsa.exe
C:\Program Files (x86)\Malwarebytes Anti-Malware\mbam.exe
C:\Windows\system32\svchost.exe -k imgsvc
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
C:\Program Files (x86)\Microsoft Application Virtualization Client\sftlist.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
C:\Program Files (x86)\Common Files\Microsoft Shared\Virtualization Handler\CVHSVC.EXE
C:\Program Files (x86)\Dell DataSafe Local Backup\TOASTER.EXE
C:\Program Files (x86)\Dell DataSafe Local Backup\COMPONENTS\SCHEDULER\STSERVICE.EXE
C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe
C:\Program Files (x86)\Dell DataSafe Local Backup\Components\DSUpdate\DSUpd.exe
C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\IPC\AdobeIPCBroker.exe
C:\Program Files (x86)\Norton Internet Security\Engine\\NIS.exe
C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\ADS\Adobe Desktop Service.exe
C:\Program Files (x86)\Adobe\Adobe Creative Cloud\CoreSync\CoreSync.exe
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\UNS\UNS.exe
C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe
C:\Program Files (x86)\Common Files\microsoft shared\virtualization handler\cvh.exe
C:\Program Files (x86)\Common Files\microsoft shared\virtualization handler\OfficeVirt.exe
C:\Program Files\Common Files\Microsoft Shared\OfficeSoftwareProtectionPlatform\OSPPSVC.EXE
C:\Windows\system32\svchost.exe -k SDRSVC
C:\Program Files (x86)\Malwarebytes Anti-Malware\mbam.exe
C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe
C:\Program Files (x86)\Adobe\Adobe Creative Cloud\ACC\Creative Cloud.exe
C:\Program Files (x86)\Norton Internet Security\Engine\\NIS.exe
C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\IPC\AdobeIPCBroker.exe
C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\ADS\Adobe Desktop Service.exe
C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\HEX\Adobe CEF Helper.exe
C:\Program Files (x86)\Adobe\Adobe Creative Cloud\CoreSync\CoreSync.exe
C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\HEX\Adobe CEF Helper.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Common Files\Microsoft Shared\Source Engine\OSE.EXE
============== Pseudo HJT Report ===============
uSearch Bar = Preserve
uProxyOverride = <local>
BHO: Adobe PDF Link Helper: {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
BHO: Norton Identity Protection: {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files (x86)\Norton Internet Security\Engine\\CoIEPlg.dll
BHO: Norton Vulnerability Protection: {6D53EC84-6AAE-4787-AEEE-F4628F01010C} -
BHO: Skype Click to Call for Internet Explorer: {AE805869-2E5C-4ED4-8F7B-F1F7851A4497} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
TB: Norton Toolbar: {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files (x86)\Norton Internet Security\Engine\\CoIEPlg.dll
uRun: [Akamai NetSession Interface] "C:\Users\Marissa\AppData\Local\Akamai\netsession_win.exe"
mRun: [Adobe Creative Cloud] "C:\Program Files (x86)\Adobe\Adobe Creative Cloud\ACC\Creative Cloud.exe" --showwindow=false --onOSstartup=true
dRunOnce: [SPReview] "C:\Windows\System32\SPReview\SPReview.exe" /sp:1 /errorfwlink:"http://go.microsoft.com/fwlink/?LinkID=122915" /build:7601
uPolicies-Explorer: NoDrives = dword:0
uPolicies-Explorer: NoDriveTypeAutoRun = dword:145
mPolicies-Explorer: NoDriveTypeAutoRun = dword:60
mPolicies-Explorer: NoDrives = dword:0
mPolicies-System: ConsentPromptBehaviorUser = dword:3
mPolicies-System: EnableUIADesktopToggle = dword:0
IE: {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
Trusted Zone: dell.com
TCP: NameServer =
TCP: Interfaces\{1FA2D3F7-F81C-4F26-9265-E58B886FE034} : DHCPNameServer =
TCP: Interfaces\{448C68EB-3DB2-4167-A8AB-FFCB8AF3781E} : DHCPNameServer =
TCP: Interfaces\{448C68EB-3DB2-4167-A8AB-FFCB8AF3781E}\0484F6D65603635453 : DHCPNameServer =
TCP: Interfaces\{448C68EB-3DB2-4167-A8AB-FFCB8AF3781E}\255646D6F6E6460245F677E6023456E6475627 : DHCPNameServer =
TCP: Interfaces\{448C68EB-3DB2-4167-A8AB-FFCB8AF3781E}\75352414D2745756374737 : DHCPNameServer =
TCP: Interfaces\{448C68EB-3DB2-4167-A8AB-FFCB8AF3781E}\84F4D454D233549323 : DHCPNameServer =
TCP: Interfaces\{448C68EB-3DB2-4167-A8AB-FFCB8AF3781E}\84F6D65603433523 : DHCPNameServer =
TCP: Interfaces\{448C68EB-3DB2-4167-A8AB-FFCB8AF3781E}\B636C637E2F627760275962756C6563737 : DHCPNameServer =
TCP: Interfaces\{448C68EB-3DB2-4167-A8AB-FFCB8AF3781E}\D41636B696E6E6F6E6D27657563747 : DHCPNameServer =
Handler: skypec2c - {91774881-D725-4E58-B298-07617B9B86A8} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
SSODL: WebCheck - <orphaned>
mASetup: {8A69D345-D564-463c-AFF1-A69D9E530F96} - "C:\Program Files (x86)\Google\Chrome\Application\43.0.2357.134\Installer\chrmstp.exe" --configure-user-settings --verbose-logging --system-level --multi-install --chrome
x64-BHO: Norton Identity Protection: {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files (x86)\Norton Internet Security\Engine64\\CoIEPlg.dll
x64-BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
x64-BHO: Skype Click to Call for Internet Explorer: {AE805869-2E5C-4ED4-8F7B-F1F7851A4497} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer x64\skypeieplugin.dll
x64-BHO: {DBC80044-A445-435b-BC74-9C25C1C588A9} - <orphaned>
x64-TB: Norton Toolbar: {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files (x86)\Norton Internet Security\Engine64\\CoIEPlg.dll
x64-Run: [SynTPEnh] C:\Program Files (x86)\Synaptics\SynTP\SynTPEnh.exe
x64-Run: [RtHDVCpl] C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe -s
x64-Run: [Persistence] C:\Windows\System32\igfxpers.exe
x64-Run: [IgfxTray] C:\Windows\System32\igfxtray.exe
x64-Run: [HotKeysCmds] C:\Windows\System32\hkcmd.exe
x64-Run: [AdobeAAMUpdater-1.0] "C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\UWA\UpdaterStartupUtility.exe"
x64-IE: {22CC3EBD-C286-43aa-B8E6-06B115F74162} - C:\Program Files (x86)\Hewlett-Packard\Smart Print\SmartPrintSetup.exe
x64-IE: {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer x64\skypeieplugin.dll
x64-Handler: skypec2c - {91774881-D725-4E58-B298-07617B9B86A8} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer x64\skypeieplugin.dll
x64-Notify: igfxcui - igfxdev.dll
x64-SSODL: WebCheck - <orphaned>
Hosts: amer.hops.glbdns.microsoft.com
Hosts: apprep.smartscreen.microsoft.com
Hosts: counter.kaspersky.com
Hosts: directads.mcafee.com
Hosts: stats.f-secure.com
Note: multiple HOSTS entries found. Please refer to Attach.txt
================= FIREFOX ===================
FF - ProfilePath - C:\Users\Marissa\AppData\Roaming\Mozilla\Firefox\Profiles\6xycnp7i.default\
FF - prefs.js: browser.startup.homepage - hxxp://www.google.com
FF - prefs.js: network.proxy.type - 0
FF - plugin: C:\PROGRA~2\MIF5BA~1\Office14\NPSPWRAP.DLL
FF - plugin: C:\Program Files (x86)\Adobe\Adobe Creative Cloud\Utils\npAdobeAAMDetect32.dll
FF - plugin: C:\Program Files (x86)\Adobe\Adobe Creative Cloud\Utils\npAdobeAAMDetect64.dll
FF - plugin: C:\Program Files (x86)\Adobe\Adobe Extension Manager CS6\npAdobeExManDetectX86.dll
FF - plugin: C:\Program Files (x86)\Adobe\Reader 11.0\Reader\AIR\nppdf32.dll
FF - plugin: C:\Program Files (x86)\Google\Update\\npGoogleUpdate3.dll
FF - plugin: C:\Program Files (x86)\Windows Live\Photo Gallery\NPWLPG.dll
FF - plugin: C:\Windows\SysWOW64\Macromed\Flash\NPSWF32_15_0_0_239.dll
FF - plugin: C:\Windows\SysWOW64\Macromed\Flash\NPSWF32_18_0_0_203.dll
============= SERVICES / DRIVERS ===============
R0 PxHlpa64;PxHlpa64;C:\Windows\System32\drivers\PxHlpa64.sys [2010-10-27 56336]
R0 SymEFASI;Symantec Extended File Attributes (SI);C:\Windows\System32\drivers\NISx64\1605000.07C\SymEFASI64.sys [2015-7-1 1611992]
R1 BHDrvx64;BHDrvx64;C:\Program Files (x86)\Norton Internet Security\NortonData\\Definitions\BASHDefs\20150706.001\BHDrvx64.sys [2015-7-7 1648880]
R1 ccSet_NIS;NIS Settings Manager;C:\Windows\System32\drivers\NISx64\1605000.07C\ccSetx64.sys [2015-7-1 165080]
R1 IDSVia64;IDSVia64;C:\Program Files (x86)\Norton Internet Security\NortonData\\Definitions\IPSDefs\20150714.001\IDSviA64.sys [2015-7-14 692984]
R1 SymIRON;Symantec Iron Driver;C:\Windows\System32\drivers\NISx64\1605000.07C\Ironx64.sys [2015-7-1 288984]
R1 SymNetS;Symantec Network Security WFP Driver;C:\Windows\System32\drivers\NISx64\1605000.07C\symnets.sys [2015-7-1 567512]
R2 AERTFilters;Andrea RT Filters Service;C:\Program Files\Realtek\Audio\HDA\AERTSr64.exe [2010-10-28 98208]
R2 c2cautoupdatesvc;Skype Click to Call Updater;C:\Program Files (x86)\Skype\Toolbars\AutoUpdate\SkypeC2CAutoUpdateSvc.exe [2015-5-1 1394816]
R2 c2cpnrsvc;Skype Click to Call PNR Service;C:\Program Files (x86)\Skype\Toolbars\PNRSvc\SkypeC2CPNRSvc.exe [2015-5-1 1772672]
R2 cvhsvc;Client Virtualization Handler;C:\Program Files (x86)\Common Files\microsoft shared\Virtualization Handler\CVHSVC.EXE [2015-3-18 822496]
R2 DiagTrack;Diagnostics Tracking Service;C:\Windows\System32\svchost.exe -k utcsvc [2009-7-13 27136]
R2 DockLoginService;Dock Login Service;C:\Program Files\Dell\DellDock\DockLogin.exe [2009-6-9 155648]
R2 MBAMScheduler;MBAMScheduler;C:\Program Files (x86)\Malwarebytes Anti-Malware\mbamscheduler.exe [2014-12-16 1871160]
R2 MBAMService;MBAMService;C:\Program Files (x86)\Malwarebytes Anti-Malware\mbamservice.exe [2014-12-16 1133880]
R2 NIS;Norton Internet Security;C:\Program Files (x86)\Norton Internet Security\Engine\\NIS.exe [2015-7-1 282016]
R2 sftlist;Application Virtualization Client;C:\Program Files (x86)\Microsoft Application Virtualization Client\sftlist.exe [2014-10-8 534184]
R2 SftService;SoftThinks Agent Service;C:\Program Files (x86)\Dell DataSafe Local Backup\SftService.exe [2010-10-27 1692480]
R2 UNS;Intel(R) Management & Security Application User Notification Service;C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\UNS\UNS.exe [2010-10-27 2320920]
R3 BcmVWL;Broadcom Virtual Wireless;C:\Windows\System32\drivers\bcmvwl64.sys [2010-10-28 20984]
R3 CtClsFlt;Creative Camera Class Upper Filter Driver;C:\Windows\System32\drivers\CtClsFlt.sys [2010-10-28 172704]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv;C:\Program Files (x86)\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys [2015-7-3 153936]
R3 HECIx64;Intel(R) Management Engine Interface;C:\Windows\System32\drivers\HECIx64.sys [2010-10-28 56344]
R3 Impcd;Impcd;C:\Windows\System32\drivers\Impcd.sys [2010-10-28 158976]
R3 IntcDAud;Intel(R) Display Audio;C:\Windows\System32\drivers\IntcDAud.sys [2010-10-28 271872]
R3 L1C;NDIS Miniport Driver for Atheros AR813x/AR815x PCI-E Ethernet Controller;C:\Windows\System32\drivers\L1C62x64.sys [2010-10-28 74280]
R3 MBAMProtector;MBAMProtector;C:\Windows\System32\drivers\mbam.sys [2014-12-16 25816]
R3 MBAMSwissArmy;MBAMSwissArmy;C:\Windows\System32\drivers\MBAMSwissArmy.sys [2014-12-16 113880]
R3 MBAMWebAccessControl;MBAMWebAccessControl;C:\Windows\System32\drivers\mwac.sys [2014-12-16 63704]
R3 Sftfs;Sftfs;C:\Windows\System32\drivers\Sftfslh.sys [2014-10-8 766632]
R3 Sftplay;Sftplay;C:\Windows\System32\drivers\Sftplaylh.sys [2014-10-8 273576]
R3 Sftredir;Sftredir;C:\Windows\System32\drivers\Sftredirlh.sys [2014-10-8 29352]
R3 Sftvol;Sftvol;C:\Windows\System32\drivers\Sftvollh.sys [2014-10-8 23208]
R3 sftvsa;Application Virtualization Service Agent;C:\Program Files (x86)\Microsoft Application Virtualization Client\sftvsa.exe [2014-10-8 211104]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2014-4-11 103608]
S2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2014-4-11 124088]
S2 SkypeUpdate;Skype Updater;C:\Program Files (x86)\Skype\Updater\Updater.exe [2014-12-11 315496]
S3 androidusb;ADB Interface Driver;C:\Windows\System32\drivers\androidusb.sys [2010-4-29 32768]
S3 dg_ssudbus;SAMSUNG Mobile USB Composite Device Driver (DEVGURU Ver.);C:\Windows\System32\drivers\ssudbus.sys [2014-1-22 108800]
S3 IEEtwCollectorService;Internet Explorer ETW Collector Service;C:\Windows\System32\ieetwcollector.exe [2015-6-9 114688]
S3 RSUSBSTOR;RtsUStor.Sys Realtek USB Card Reader;C:\Windows\System32\drivers\RtsUStor.sys [2010-10-28 245792]
S3 ssudmdm;SAMSUNG Mobile USB Modem Drivers (DEVGURU Ver.);C:\Windows\System32\drivers\ssudmdm.sys [2014-1-22 206080]
S3 SwitchBoard;Adobe SwitchBoard;C:\Program Files (x86)\Common Files\Adobe\SwitchBoard\SwitchBoard.exe [2010-2-19 517096]
S3 TsUsbFlt;TsUsbFlt;C:\Windows\System32\drivers\TsUsbFlt.sys [2015-2-13 59392]
S3 WatAdminSvc;Windows Activation Technologies Service;C:\Windows\System32\Wat\WatAdminSvc.exe [2010-12-26 1255736]
S3 WDC_SAM;WD SCSI Pass Thru driver;C:\Windows\System32\drivers\wdcsam64.sys [2008-5-6 14464]
S3 WSDScan;WSD Scan Support via UMB;C:\Windows\System32\drivers\WSDScan.sys [2009-7-13 25088]
=============== Created Last 30 ================
2015-07-12 03:02:48 -------- d-----w- C:\FRST
2015-07-05 08:41:00 51880 ----a-w- C:\Program Files (x86)\Mozilla Firefox\browser\components\browsercomps.dll
2015-07-02 17:05:11 12221144 ----a-w- C:\ProgramData\Microsoft\Windows Defender\Definition Updates\{CB23C213-6F79-4429-A6C3-03CC34761A7A}\mpengine.dll
2015-07-01 21:01:15 917720 ----a-r- C:\Windows\System32\drivers\NISx64\1605000.07C\srtsp64.sys
2015-07-01 21:01:15 567512 ----a-r- C:\Windows\System32\drivers\NISx64\1605000.07C\symnets.sys
2015-07-01 21:01:15 42200 ----a-r- C:\Windows\System32\drivers\NISx64\1605000.07C\srtspx64.sys
2015-07-01 21:01:15 288984 ----a-r- C:\Windows\System32\drivers\NISx64\1605000.07C\Ironx64.sys
2015-07-01 21:01:15 23568 ----a-r- C:\Windows\System32\drivers\NISx64\1605000.07C\SymELAM.sys
2015-07-01 21:01:15 165080 ----a-r- C:\Windows\System32\drivers\NISx64\1605000.07C\ccSetx64.sys
2015-07-01 21:01:15 1611992 ----a-r- C:\Windows\System32\drivers\NISx64\1605000.07C\SymEFASI64.sys
2015-07-01 21:00:48 -------- d-----w- C:\Windows\System32\drivers\NISx64\1605000.07C
2015-07-01 06:21:13 -------- d-----w- C:\ProgramData\boost_interprocess
2015-06-29 13:43:16 229608 ----a-w- C:\Program Files (x86)\Mozilla Firefox\plugins\nppdf32.dll
2015-06-23 12:55:15 -------- d-----w- C:\Program Files\Windows Media Components
2015-06-23 12:51:51 -------- d-----w- C:\IExp1.tmp
2015-06-23 12:51:40 -------- d-----w- C:\IExp0.tmp
2015-06-23 12:51:38 -------- d-----w- C:\Windows\RegisteredPackages
2015-06-23 12:51:10 -------- d--h--w- C:\Windows\msdownld.tmp
2015-06-23 12:47:02 -------- d-----w- C:\UtilityOnlineMarch09
2015-06-18 20:01:15 -------- d-----w- C:\ProgramData\SecTaskMan
==================== Find3M ====================
2015-07-15 05:59:06 778416 ----a-w- C:\Windows\SysWow64\FlashPlayerApp.exe
2015-07-15 05:59:06 142512 ----a-w- C:\Windows\SysWow64\FlashPlayerCPLApp.cpl
2015-07-15 03:16:38 113880 ----a-w- C:\Windows\System32\drivers\MBAMSwissArmy.sys
2015-07-06 12:12:47 107736 ----a-w- C:\Windows\System32\drivers\mbamchameleon.sys
2015-07-01 21:03:19 102616 ----a-w- C:\Windows\System32\drivers\SYMEVENT64x86.SYS
2015-06-18 15:41:56 63704 ----a-w- C:\Windows\System32\drivers\mwac.sys
2015-06-18 15:41:40 25816 ----a-w- C:\Windows\System32\drivers\mbam.sys
2015-05-25 18:24:00 5569984 ----a-w- C:\Windows\System32\ntoskrnl.exe
2015-05-25 18:23:59 95680 ----a-w- C:\Windows\System32\drivers\ksecdd.sys
2015-05-25 18:23:59 155584 ----a-w- C:\Windows\System32\drivers\ksecpkg.sys
2015-05-25 18:21:21 1728960 ----a-w- C:\Windows\System32\ntdll.dll
2015-05-25 18:18:56 43520 ----a-w- C:\Windows\System32\csrsrv.dll
2015-05-25 18:18:56 22016 ----a-w- C:\Windows\System32\credssp.dll
2015-05-25 18:18:54 879104 ----a-w- C:\Windows\System32\advapi32.dll
2015-05-25 18:18:45 47104 ----a-w- C:\Windows\System32\typeperf.exe
2015-05-25 18:18:45 404992 ----a-w- C:\Windows\System32\tracerpt.exe
2015-05-25 18:18:39 112640 ----a-w- C:\Windows\System32\smss.exe
2015-05-25 18:18:32 296960 ----a-w- C:\Windows\System32\rstrui.exe
2015-05-25 18:18:30 43008 ----a-w- C:\Windows\System32\relog.exe
2015-05-25 18:18:19 31232 ----a-w- C:\Windows\System32\lsass.exe
2015-05-25 18:18:19 104448 ----a-w- C:\Windows\System32\logman.exe
2015-05-25 18:18:11 19456 ----a-w- C:\Windows\System32\diskperf.exe
2015-05-25 18:18:08 338432 ----a-w- C:\Windows\System32\conhost.exe
2015-05-25 18:18:04 64000 ----a-w- C:\Windows\System32\auditpol.exe
2015-05-25 18:14:26 60416 ----a-w- C:\Windows\System32\msobjs.dll
2015-05-25 18:14:04 146432 ----a-w- C:\Windows\System32\msaudite.dll
2015-05-25 18:07:34 3989440 ----a-w- C:\Windows\SysWow64\ntkrnlpa.exe
2015-05-25 18:07:34 3934144 ----a-w- C:\Windows\SysWow64\ntoskrnl.exe
2015-05-25 18:04:08 1310744 ----a-w- C:\Windows\SysWow64\ntdll.dll
2015-05-25 18:00:44 40448 ----a-w- C:\Windows\SysWow64\typeperf.exe
2015-05-25 18:00:40 364544 ----a-w- C:\Windows\SysWow64\tracerpt.exe
2015-05-25 18:00:28 25600 ----a-w- C:\Windows\SysWow64\setup16.exe
2015-05-25 18:00:25 37888 ----a-w- C:\Windows\SysWow64\relog.exe
2015-05-25 18:00:17 82944 ----a-w- C:\Windows\SysWow64\logman.exe
2015-05-25 18:00:09 17408 ----a-w- C:\Windows\SysWow64\diskperf.exe
2015-05-25 18:00:04 50176 ----a-w- C:\Windows\SysWow64\auditpol.exe
2015-05-25 17:59:52 96768 ----a-w- C:\Windows\SysWow64\sspicli.dll
2015-05-25 17:59:52 5120 ----a-w- C:\Windows\SysWow64\wow32.dll
2015-05-25 17:59:51 274944 ----a-w- C:\Windows\SysWow64\KernelBase.dll
2015-05-25 17:57:31 60416 ----a-w- C:\Windows\SysWow64\msobjs.dll
2015-05-25 17:57:15 146432 ----a-w- C:\Windows\SysWow64\msaudite.dll
2015-05-25 17:08:39 3206144 ----a-w- C:\Windows\System32\win32k.sys
2015-05-25 17:00:56 36864 ----a-w- C:\Windows\System32\UtcResources.dll
2015-05-25 16:50:38 7680 ----a-w- C:\Windows\SysWow64\instnm.exe
2015-05-25 16:50:36 2048 ----a-w- C:\Windows\SysWow64\user.exe
2015-05-25 16:48:25 6144 ---ha-w- C:\Windows\SysWow64\api-ms-win-security-base-l1-1-0.dll
2015-05-25 16:48:25 4608 ---ha-w- C:\Windows\SysWow64\api-ms-win-core-threadpool-l1-1-0.dll
2015-05-25 16:48:25 3584 ---ha-w- C:\Windows\SysWow64\api-ms-win-core-xstate-l1-1-0.dll
2015-05-25 16:48:25 3072 ---ha-w- C:\Windows\SysWow64\api-ms-win-core-util-l1-1-0.dll
2015-05-23 03:28:17 2724864 ----a-w- C:\Windows\SysWow64\mshtml.tlb
2015-05-23 03:15:54 503808 ----a-w- C:\Windows\SysWow64\vbscript.dll
2015-05-23 03:15:40 62464 ----a-w- C:\Windows\SysWow64\iesetup.dll
2015-05-23 03:15:02 47616 ----a-w- C:\Windows\SysWow64\ieetwproxystub.dll
2015-05-23 03:14:51 341504 ----a-w- C:\Windows\SysWow64\html.iec
2015-05-23 03:13:48 64000 ----a-w- C:\Windows\SysWow64\MshtmlDac.dll
2015-05-23 03:05:21 115712 ----a-w- C:\Windows\SysWow64\ieUnatt.exe
2015-05-23 03:04:50 620032 ----a-w- C:\Windows\SysWow64\jscript9diag.dll
2015-05-23 02:52:43 60416 ----a-w- C:\Windows\SysWow64\JavaScriptCollectionAgent.dll
2015-05-23 02:47:31 4305920 ----a-w- C:\Windows\SysWow64\jscript9.dll
2015-05-23 02:37:45 2052608 ----a-w- C:\Windows\SysWow64\inetcpl.cpl
2015-05-23 02:37:25 1155072 ----a-w- C:\Windows\SysWow64\mshtmlmedia.dll
2015-05-23 02:20:35 1950720 ----a-w- C:\Windows\SysWow64\wininet.dll
2015-05-22 19:16:55 2724864 ----a-w- C:\Windows\System32\mshtml.tlb
2015-05-22 19:16:44 4096 ----a-w- C:\Windows\System32\ieetwcollectorres.dll
2015-05-22 19:01:42 66560 ----a-w- C:\Windows\System32\iesetup.dll
2015-05-22 19:00:54 48640 ----a-w- C:\Windows\System32\ieetwproxystub.dll
2015-05-22 19:00:47 417792 ----a-w- C:\Windows\System32\html.iec
2015-05-22 19:00:25 584192 ----a-w- C:\Windows\System32\vbscript.dll
2015-05-22 18:59:27 88064 ----a-w- C:\Windows\System32\MshtmlDac.dll
2015-05-22 18:52:21 6026240 ----a-w- C:\Windows\System32\jscript9.dll
2015-05-22 18:47:49 144384 ----a-w- C:\Windows\System32\ieUnatt.exe
2015-05-22 18:47:34 114688 ----a-w- C:\Windows\System32\ieetwcollector.exe
2015-05-22 18:47:03 814080 ----a-w- C:\Windows\System32\jscript9diag.dll
2015-05-22 18:40:17 968704 ----a-w- C:\Windows\System32\MsSpellCheckingFacility.exe
2015-05-22 18:29:31 77824 ----a-w- C:\Windows\System32\JavaScriptCollectionAgent.dll
2015-05-22 18:18:41 700416 ----a-w- C:\Windows\System32\generaltel.dll
2015-05-22 18:18:29 757248 ----a-w- C:\Windows\System32\invagent.dll
2015-05-22 18:18:24 423424 ----a-w- C:\Windows\System32\devinv.dll
2015-05-22 18:18:22 1021440 ----a-w- C:\Windows\System32\appraiser.dll
2015-05-22 18:18:21 45568 ----a-w- C:\Windows\System32\acmigration.dll
2015-05-22 18:18:21 227328 ----a-w- C:\Windows\System32\aepdu.dll
2015-05-22 18:13:03 1119232 ----a-w- C:\Windows\System32\aeinv.dll
2015-05-22 18:05:28 1359360 ----a-w- C:\Windows\System32\mshtmlmedia.dll
2015-05-22 18:05:06 2125824 ----a-w- C:\Windows\System32\inetcpl.cpl
2015-05-22 17:50:20 2426880 ----a-w- C:\Windows\System32\wininet.dll
2015-05-21 13:19:52 193536 ----a-w- C:\Windows\System32\aepic.dll
2015-05-01 13:17:03 124112 ----a-w- C:\Windows\System32\PresentationCFFRasterizerNative_v0300.dll
2015-05-01 13:16:41 102608 ----a-w- C:\Windows\SysWow64\PresentationCFFRasterizerNative_v0300.dll
2015-04-29 18:21:50 5120 ----a-w- C:\Windows\System32\msdxm.ocx
2015-04-29 18:21:50 5120 ----a-w- C:\Windows\System32\dxmasf.dll
2015-04-29 18:21:46 9728 ----a-w- C:\Windows\System32\spwmp.dll
2015-04-29 18:19:43 12625920 ----a-w- C:\Windows\System32\wmploc.DLL
2015-04-29 18:07:12 4096 ----a-w- C:\Windows\SysWow64\msdxm.ocx
2015-04-29 18:07:12 4096 ----a-w- C:\Windows\SysWow64\dxmasf.dll
2015-04-29 18:07:07 8192 ----a-w- C:\Windows\SysWow64\spwmp.dll
2015-04-29 18:05:19 12625408 ----a-w- C:\Windows\SysWow64\wmploc.DLL
2015-04-24 18:17:26 633856 ----a-w- C:\Windows\System32\comctl32.dll
2015-04-24 17:56:58 530432 ----a-w- C:\Windows\SysWow64\comctl32.dll
2015-04-20 03:17:07 1647104 ----a-w- C:\Windows\System32\DWrite.dll
2015-04-20 03:17:07 1179136 ----a-w- C:\Windows\System32\FntCache.dll
============= FINISH: 23:44:39.82 ===============

DDS (Ver_2012-11-20.01)
Microsoft Windows 7 Home Premium
Boot Device: \Device\HarddiskVolume2
Install Date: 12/26/2010 9:17:14 PM
System Uptime: 7/14/2015 1:10:35 PM (10 hours ago)
Motherboard: Dell Inc. | | 021CN3
Processor: Intel(R) Pentium(R) CPU P6100 @ 2.00GHz | U2E1 | 919/133mhz
==== Disk Partitions =========================
C: is FIXED (NTFS) - 451 GiB total, 246.253 GiB free.
D: is CDROM ()
==== Disabled Device Manager Items =============
Class GUID: {4d36e972-e325-11ce-bfc1-08002be10318}
Description: Microsoft Virtual WiFi Miniport Adapter
Device ID: {5D624F94-8850-40C3-A3FA-A4FD2080BAF3}\VWIFIMP\5&39E140EF&0&01
Manufacturer: Microsoft
Name: Microsoft Virtual WiFi Miniport Adapter
PNP Device ID: {5D624F94-8850-40C3-A3FA-A4FD2080BAF3}\VWIFIMP\5&39E140EF&0&01
Service: vwifimp
==== System Restore Points ===================
RP483: 7/9/2015 3:50:23 PM - Scheduled Checkpoint
RP484: 7/11/2015 6:04:48 PM - Windows Update
==== Hosts File Hijack ======================
Hosts: amer.hops.glbdns.microsoft.com
Hosts: apprep.smartscreen.microsoft.com
Hosts: counter.kaspersky.com
Hosts: directads.mcafee.com
Hosts: stats.f-secure.com
Hosts: ads.mcafee.com
==== Installed Programs ======================
Ad-Aware Browsing Protection
Adobe AIR
Adobe Creative Cloud
Adobe Download Assistant
Adobe Flash Player 18 NPAPI
Adobe Help Manager
Adobe Photoshop CS6
Adobe Reader XI (11.0.12)
Adobe Refresh Manager
Advanced Audio FX Engine
Akamai NetSession Interface
Atheros Communications Inc.(R) AR81Family Gigabit/Fast Ethernet Driver
AVS Audio Editor 7.2
Best Buy pc app
Canon LBP7100C 7110C Uninstaller
Dell DataSafe Local Backup
Dell DataSafe Local Backup - Support Software
Dell Dock
Dell Edoc Viewer
Dell Getting Started Guide
Dell Webcam Central
Gmail Backup
Google Chrome
Google Update Helper
HP Deskjet 1010 series Basic Device Software
HP Deskjet 1010 series Help
HP ENVY 120 series Basic Device Software
HP ENVY 120 series Help
HP Update
Intel(R) Graphics Media Accelerator Driver
Intel(R) Management Engine Components
Junk Mail filter update
Live! Cam Avatar Creator
Malwarebytes Anti-Malware version
Microsoft .NET Framework 4.5.2
Microsoft Application Error Reporting
Microsoft Office 2010
Microsoft Office Click-to-Run 2010
Microsoft Office Starter 2010 - English
Microsoft Search Enhancement Pack
Microsoft SQL Server 2005 Compact Edition [ENU]
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2005 Redistributable (x64)
Microsoft Visual C++ 2008 ATL Update kb973924 - x86 9.0.30729.4148
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
Mozilla Firefox 39.0 (x86 en-US)
Mozilla Maintenance Service
MSXML 4.0 SP2 (KB954430)
MSXML 4.0 SP2 (KB973688)
MSXML 4.0 SP2 Parser and SDK
Norton Internet Security
PDF Settings CS6
Realtek High Definition Audio Driver
Roxio Burn
Security Update for Microsoft .NET Framework 4.5.2 (KB2972107)
Security Update for Microsoft .NET Framework 4.5.2 (KB2972216)
Security Update for Microsoft .NET Framework 4.5.2 (KB2978128)
Security Update for Microsoft .NET Framework 4.5.2 (KB2979578v2)
Security Update for Microsoft .NET Framework 4.5.2 (KB3023224)
Security Update for Microsoft .NET Framework 4.5.2 (KB3035490)
Security Update for Microsoft .NET Framework 4.5.2 (KB3037581)
Skype Click to Call
Skype™ 7.0
Synaptics Pointing Device Driver
Windows Live Communications Platform
Windows Live Essentials
Windows Live ID Sign-in Assistant
Windows Live Installer
Windows Live Language Selector
Windows Live Mail
Windows Live Messenger
Windows Live MIME IFilter
Windows Live Movie Maker
Windows Live Photo Common
Windows Live Photo Gallery
Windows Live PIMT Platform
Windows Live SOXE
Windows Live SOXE Definitions
Windows Live UX Platform
Windows Live UX Platform Language Pack
Windows Live Writer
Windows Live Writer Resources
==== Event Viewer Messages From Past Week ========
7/8/2015 11:03:19 PM, Error: Service Control Manager [7011] - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the Wlansvc service.
7/7/2015 7:26:09 PM, Error: Disk [11] - The driver detected a controller error on \Device\Harddisk1\DR1.
7/14/2015 4:47:04 PM, Error: Service Control Manager [7011] - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the NIS service.
7/14/2015 2:45:56 AM, Error: Service Control Manager [7011] - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the MBAMService service.
7/14/2015 10:31:44 PM, Error: Service Control Manager [7011] - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the SftService service.
7/14/2015 10:15:48 AM, Error: Microsoft-Windows-WMPNSS-Service [14332] - Service 'WMPNetworkSvc' did not start correctly because CoCreateInstance(CLSID_UPnPDeviceFinder) encountered error '0x80004005'. Verify that the UPnPHost service is running and that the UPnPHost component of Windows is installed properly.
7/12/2015 5:25:51 PM, Error: Microsoft-Windows-WMPNSS-Service [14332] - Service 'WMPNetworkSvc' did not start correctly because CoCreateInstance(CLSID_UPnPDeviceFinder) encountered error '0x80070420'. Verify that the UPnPHost service is running and that the UPnPHost component of Windows is installed properly.
7/12/2015 5:24:49 PM, Error: Service Control Manager [7011] - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the Spooler service.
7/11/2015 6:33:28 PM, Error: Service Control Manager [7011] - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the Netman service.
==== End Of File ===========================
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Re: Infected Registry

Unread postby Firefly » July 15th, 2015, 7:23 am

Hi pixydst. My name is Firefly and I will help you with your computer. I will review your logs and get back to you. While I am doing that, I would ask you to do some basic preparation and ask you to follow a few ground rules while we are taking care of your computer:

I'm an Undergraduate trainee at MalwareRemovalUniversity (MRU), and as such my posts to you have to first be checked by a Teacher, because of this my replies to your posts may be slightly delayed. Please be patient and I'm sure we'll be able to resolve your problems.

Before we begin...please read and follow these important guidelines, so things will proceed smoothly.
  1. The instructions being given are for YOUR computer and system only!
    Using these instructions on a different computer can cause damage to that computer and possibly render it inoperable!
  2. You must have Administrator rights, permissions for this computer.
  3. DO NOT make any changes to your system, or run any tools other than those I provided. Do not delete, fix, uninstall, or install anything unless I tell you to.
  4. Only- post your problem at (1) one help site. Applying fixes from multiple help sites can cause problems.
  5. Print each set of instructions...if possible...your Internet connection will not be available during some fix processes.
  6. Only- reply to this thread, do not start another ... Please, continue responding, until I give you the "All Clean". If you are in progress at another forum, please simply let me know so I can dedicate my time to others who need help.
  7. Failure to respond for 3 days, will result in your topic being closed.

Please take time to read the Malware Removal Forum Guidelines and Rules where the conditions for receiving help at this forum are explained.

The steps presented in these posts are for this person and machine ONLY. Do not apply these steps to your own system, without the guidance of a trained malware removal helper. Doing so, may possibly damage your system, preventing it from starting.

Malware removal:
Please be aware that removing Malware is a potentially hazardous undertaking. I will take care not to knowingly suggest courses of action that might damage your computer. However it is impossible for me to foresee all interactions that may happen between the software on your computer and those we'll use to clear you of infection and I cannot guarantee the safety of your system. It is possible that we might encounter situations where the only recourse is to re-format and re-install your operating system, or to necessitate you taking your computer to a repair shop.

File Backup

For your safety and protection, I would advise backing up all your important documents, personal data files and photos as some infections may render your computer unbootable during or before the disinfection process. The safest practice is not to backup any files with the following file extensions:
exe, .scr, .ini, .htm, .html, .php, .asp, .xml, .zip, .rar, .cab as they may be infected.

All of the Windows systems we support have backup capabilities. These existing programs will allow you to back up your files to an external hard drive, USB drive or CD drive.

Do not back up your files to the hard drive of the computer we will be fixing. If the computer becomes unusable, your files will still be gone forever. Every photo, every document… gone. Seriously. Do this now.

Here is a link to using the backup program in Windows 7: Windows 7

If you have internet connectivity, an alternative to backing your files up locally is to back your files up to the cloud, and there are a number of free and paid for services of this type available.

Below are links to a couple of articles with details for both free and paid for backup services ...

http://www.techsupportalert.com/content ... -sites.htm
http://www.pcmag.com/article2/0,2817,22 ... 745,00.asp

A word of warning - if you have a lot of data to backup, an online service can take days, weeks, or months. In this case, please consider using a local backup method (external hard drive, USB, etc.)

One way or another, it is critical that you backup your data before proceeding.

Finally, there will be several items to handle in each post (usually) so I will try to break them into easier to digest sections which will be demarked with Green Bold Lettering

Restore Point

First, before we do anything, we want to make sure we have made a backup of your computer's key information so that we can be sure to not make anything worse. Since you are running Windows 7, we will both make a restore point and do a system backup.

To create a restore point: (win 7)
1. click on the Start button to open your Start Menu. Then
2. click on the Control Panel, then the System icon, and then finally click on System Protection in the left-hand task list. You will now be at the System Protection tab in the System control panel.
3. At the bottom of the window you will see a button called "create". A window will pop open allowing you to name this restore point - please name this "before malware fix".
4. You can then close the System window.

Please also do the following:
Please download tweaking.com_registry_backup_setup.exe
Choose a download site for the installer... download and save it to your desktop. Do not click on the big green button at the top - this is an advertisement. Click on one of the yellow links under the word "installer" further down on the page
Double click on the "...setup.exe" program and install the program. Let the install use the default installation. How to tutorial here.

Once the program is installed...
  1. Double click the Tweaking.com Registry Backup icon ... on your Desktop to open the program.
  2. It should open with the Backup Registry tab selected and all file options checked. Check any that are not already checked.
  3. Click on Backup Now to create a backup of your Registry.
    You'll see "Waiting for Volume Shadow Copy snapshot..." this may take a few moments, just be patient.
  4. When completed you should see a message saying something like ... Successful ??/?? Registry Files Backed Up ... ?? is total number of files, both numbers should match.
  5. Close and exit the program.

Once these are done, we can move forward with repairing the issues you are having.

Please respond to confirm you have received this message, and let me know if you have any issues with the above. I will get back to you once I have reviewed your logs.
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Re: Infected Registry

Unread postby Firefly » July 18th, 2015, 1:21 pm

pixydst - Please advise if you still need help.
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Re: Infected Registry

Unread postby pixydst » July 18th, 2015, 7:49 pm

I still need help. Sorry for the delay in responding. I have backed up my computer and created a restore point. I am ready to proceed.
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Re: Infected Registry

Unread postby Firefly » July 20th, 2015, 7:58 am

pixydst -

Happy to help. Please clarify - is this a business computer or a personal one? Many of our fixes will remove business specific settings, so it is important to know.

Please also do the following:

MGA Diagnostic Tool

Download MGA Diagnostic Tool to your Desktop. If you cannot access the internet, please download it on another computer, and copy to the desktop of the infected computer. It cannot be run from the USB!

  • Double click MGADiag.exe to launch the program.
  • Click Continue and let the scan run.
  • When finished it will have created a log.
  • Click Copy.
  • Next open Notepad.
    • Click Start > Run type Notepad click OK.
    • This will open an empty Notepad file.
    • Right click in the empty file and choose Paste to copy the log from MGA Diagnostics into it.
    • Save the file to your Desktop.
    • Close MGA Diagnostic Tool.
  • Copy/Paste the log in your next reply please.


Please download CKScanner ... Save it to your desktop.
This program should only be run once!
Make sure that CKScanner.exe is on the your desktop before running the application!

  1. Double-click on the CKScanner.exe icon... then click the Search For Files button.
  2. When the scan is finished (the cursor hourglass disappears) click the Save List To File button.
    A text file will be created on your desktop named "ckfiles.txt"
  3. Click OK at the file saved message box. Double-click on the ckfiles.txt icon on your desktop.
  4. Please copy/paste the contents of ckfiles.txt in your next reply.

Next Steps

1. Let me know about the corporate vs personal use so we dont cause damage
2. MGA Diagnostic Log
3. ckfiles.txt log
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Re: Infected Registry

Unread postby Firefly » July 22nd, 2015, 6:35 pm

pixydst - Your case will be closed tomorrow if I dont hear from you. Please advise if you still need help or need more time.
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Re: Infected Registry

Unread postby Gary R » July 24th, 2015, 5:04 pm

Due to lack of response, this topic is now closed.

If you still require help, please open a new thread in the Infected? Virus, malware, adware, ransomware, oh my! forum, include a fresh FRST log, and wait for a new helper.
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