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MalwareRemoval.com provides free support for people with infected computers. Using plain language that anyone can understand, our community of volunteer experts will walk you through each step.
Yea it was most recent. Different timestamp but still the same amount of lines ending as the above does :-(
OK! In such case please run the following:
Step 1. SystemLook You should still have SystemLook.exe on your desktop.
Right click on SystemLook.exe, select "Run As Administrator..." to run it. If prompted by UAC, please allow it. If you receive an "Open file - security warning"... asking "Do you want to run this file?", press the Run button.
Highlight and copy the following entries: into SystemLook's main text entry window. (Do not include the words Code: Select all - instead of it please click the Select all button next to Code: to select the entire script.)
Press the Look button to start the scan. The scan will take a while (even more than hour), so please be patient... When finished, a Notepad window will open with the results of the scan. A file will be created (on your Desktop) with the results of the scan, named SystemLook.txt
Please post the contents of the SystemLook.txt file in your next reply.
Please post each log separately to prevent it being cut off by the forum post size limiter. Check each after you've posted it to make sure it's all present, if any log is cut off you'll have to post it in sections....
Please include in your next reply:
Do you have any problems executing the instructions?
Contents of the SystemLook.txt log file
Do you see any changes in computer behavior?
Thanks, pgmigg
Failure to post replies within 72 hours will result in this thread being closed
Step 1. OTL - Run Fix Script You should still have OTL.exe on your desktop. Important! Close all applications and windows so that you have nothing open and are at your Desktop.
Right click on OTL.exe, select "Run As Administrator..." to run it. If prompted by UAC, please allow it.
Underneath Output at the top, make sure Standard Output is selected.
Highlight and copy the following entries: into the text box. (Do not include the words Code: Select all - instead of it please click the Select all button next to Code: to select the entire script.)
Click under the Custom Scan/Fixes box and paste the copied text.
Click the Run Fix button. If prompted... click OK.
OTL may ask to reboot the machine. Please do so if asked.
Let the program run unhindered and reboot the PC when it is done. When the computer reboots, and you start your usual account, a Notepad text file will appear.
Copy the contents of that file and post it in your next reply. The log can also be found, based on the date/time it was created, as C:\_OTL\MovedFiles\MMDDYYYY_HHMMSS.log
Step 2. ESET NOD32 Online Scan
Firstly please Disable any Antivirus you have active, as shown in This topic. If active, it could impact the online scan. Do NOT use the computer while the scan is running! Make sure all other programs and windows are closed!
You need to right-click on the Internet Explorer or Firefox icons on the Start Menu or Quick Launch Bar on the Taskbar and select "Run as Administrator" from the context menu.
Click the dark blue Run ESET Online Scanner button:
If you using Google Chrome or Mozilla Firefox you will need to download "esetsmartinstaller_enu.exe" when prompted. Then double click on it to install.
If you using Internet Explorer please read the End User License Agreement and check the box: Yes, I accept the terms of use. Then click the green Start button.
Accept any security warnings from your browser and allow the download/installation of any required files. If your browser blocks or halts a download, please allow it to download any required files.
Under scan settings:
Check "Scan archives"
UNCHECK "Remove found threats"
Click Advanced settings and select the following:
Scan potentially unwanted applications
Scan for potentially unsafe applications
Enable Anti-Stealth technology
Click the Start button. ESET will install itself, download virus signature database updates and begin scanning your computer. The scan will take a while so please be patient. Do NOT use the computer while the scan is running!
When the scan completes, please press the text:
Press the text: , then save the file to your desktop as ESETScan.txt.
Press the Back button, then press the Finish button.
Copy and paste the contents of ESETScan.txt in your next reply. Note: If no threats are found, there is no option to create a log. Just report back to me there was nothing found.
Then: Please tell me is this computer used for business purposes and connected to a business or educational network? I need to know it - so I can provide the proper instructions.
Please post each log separately to prevent it being cut off by the forum post size limiter. Check each after you've posted it to make sure it's all present, if any log is cut off you'll have to post it in sections....
Please include in your next reply:
Do you have any problems executing the instructions?
Contents of the C:\_OTL\MovedFiles\MMDDYYYY_HHMMSS.log log file after OTL FixScript run
Contents of the ESETScan.txt log file
Do you see any changes in computer behavior?
Thanks, pgmigg
Failure to post replies within 72 hours will result in this thread being closed
OTL by OldTimer - Version 3.2.69.0 log created on 07072015_203048
Files\Folders moved on Reboot... File move failed. C:\Windows\temp\_avast_\AvastLock.txt scheduled to be moved on reboot. File move failed. C:\Windows\temp\_avast_\Webshlock.txt scheduled to be moved on reboot. C:\Windows\temp\CR_C9530.tmp\setup.exe moved successfully. C:\Windows\temp\chrome_installer.log moved successfully.
C:\Program Files\WinZip\Utils\WzSysScan\WINZIPSS.exe a variant of Win32/Systweak.L potentially unwanted application C:\Program Files\WinZip\Utils\WzSysScan\WINZIPSSHelper.dll a variant of Win32/Systweak.N potentially unwanted application C:\Program Files\WinZip\Utils\WzSysScan\WINZIPSSPrivacyProtector.exe a variant of Win32/Systweak.L potentially unwanted application C:\Program Files\WinZip\Utils\WzSysScan\WINZIPSSRegClean.exe a variant of Win32/Systweak potentially unwanted application C:\Program Files\WinZip\Utils\WzSysScan\WINZIPSSRegistryOptimizer.exe a variant of Win32/Systweak.L potentially unwanted application C:\Program Files\WinZip\Utils\WzSysScan\WINZIPSSSystemCleaner.exe a variant of Win32/Systweak.L potentially unwanted application D:\_OTL\MovedFiles\06302015_204939\C_Users\User 1\AppData\Local\Google\Chrome\User Data\Default\Extensions\jlmphiokjnpmaihbjjkobajiehmblogi\1.5.2_0\background.js JS/ExtenBro.FBook.FA trojan
Close all programs so that you are at your desktop.
Press .
Click the Start Search box on the Start Menu
Copy and paste the following value, in the open text entry box: control folders
Click on the View tab, then under the "Hidden files and folders" section
SELECT "Show hidden files and folders"
Remove check mark from check box "Hide extensions for known file types"
Remove check mark from check box "Hide protected operating system files"
Press the Apply, then the OK buttons.
Step 2. Online Multi Antivirus file scan Please go to either: Jotti or Virus Total and upload -only one file per scan- the following file(s) for scanning:
Choose the appropriate language (if needed)... once a language is selected, you'll see a message "Ready to receive files"
Press the Browse button and navigate to -one- of the files in the list.
Double click the located file name...The file name should now appear in the online scanner's "File to scan:" box.
Click on Submit..button.
If you receive the message: This file has been scanned before. The results for this previous scan are listed below. Please press the Scan again button, so your file will be scanned.
The file will be uploaded and scanned by various antivirus scanners..this may take a few minutes.
When all scans have completed... the results page is displayed
Please highlight and copy the page web address link from your browser window. Example of web address :
Please repeat this procedure for each file listed above.
Paste the Web address link(s) for the scan results in your next reply.
Using Virus Total
Press the Browse button and navigate to -one- of the files in the list.
Double click the located file name... The file name should now appear in the online scanner's text entry box.
Click on Send File...button.
The file will be queued, uploaded and scanned by various antivirus scanners..this may take a few minutes.
If you receive the message: File has already been analysed: Please press the Reanalyse file now button, so your file will be scanned.
When all scans have completed... the results page is displayed
Please highlight and copy the page web address link from your browser window. Example of web address:
Please repeat this procedure for each file listed above.
Paste the Web address link(s) for the scan results in your next reply.
Please post each log separately to prevent it being cut off by the forum post size limiter. Check each after you've posted it to make sure it's all present, if any log is cut off you'll have to post it in sections....
Please include in your next reply:
Do you have any problems executing the instructions?
The resulting web links after online file scan by Virus Total or Jotti.
Do you see any changes in computer behavior?
Thanks, pgmigg
Failure to post replies within 72 hours will result in this thread being closed
Your latest set of logs appear to be clean! This is my general post for when your logs show no more signs of malware. Before I give you instructions how to keep your computer clean and secure, you need to make a few additional steps.
Step 1. OTL - Run Script You should still have OTL on your desktop. Important! Close all applications and windows so that you have nothing open and are at your Desktop.
Right click on OTL.exe, select "Run As Administrator..." to run it. If prompted by UAC, please allow it.
Copy and Paste the following code into the text box. (Do not include the words Code: Select all - instead of it please click the Select all button next to Code: to select the entire script.)
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