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Trojans and malware on wife's ASUS

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This thread's last reply is from December 14, 2014, 11:33 PM UTC. Software, malware, and removal-tool advice below may be out of date — treat specific steps and download links with caution.

bbduggan+
I believe there are trojans and malware on my wife, a Flight Attendent's, Windows 7 ASUS notebook that MalwareBytes and Norton are not catching. Only one I can ID is CSRSS.exe. Running slower than molasses. Ready to smash it to bits.
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