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Telephone Solicatation followed by Remote Desktop Take Over

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This thread's last reply is from October 17, 2014, 5:34 PM UTC. Software, malware, and removal-tool advice below may be out of date — treat specific steps and download links with caution.

Much2Much
October 17, 2014, 4:56 PM UTC
I'm posting this here because I don't know where else to ask.
A friend called me yesterday about a phone call he received. The telephone solicitor told him his computer was totally corrupted with viruses and directed him to go to his computer, running Windows 7, and entering the combination keys Windows logo + R. Immediately his computer was completely locked to him and another phone call received from the same solicitor told him they would fix his computer for $279. My friend was panicked and actually gave them his credit card number, then realized he needed help. My friend is over 80 and not very computer savvy. I went to his house and found a number of problems with his Malware and anti-virus software but did get him running again.
I'm no expert!
What do we need to do to make sure this can't happen again? I assume these people completely downloaded everything from his computer.
Cypher Admin/Teacher
October 17, 2014, 5:34 PM UTC

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