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Windows Explorer hangs up after right clicks

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Windows Explorer hangs up after right clicks

Unread postby amor53 » September 28th, 2014, 5:54 pm

Windows Explorer hangs up for around 20 to 30 seconds when I have multiple windows open in Firefox and attempt something as simple as scrolling, the same problem also occurs when I right click a file or photos within Window Files, sometimes resulting in (not responding) in both cases but if I wait, suddenly it returns to normal and I can execute the task.

Hi I hope to find information and a solution to my "Windows Explorer hangs up with right clicks" problem.

I have the two DDS files posted below. This is my initial post so please bear with me if I have made a mistake. Thank you for your consideration and cooperation.
- Drew

DDS (Ver_2012-11-20.01)
Microsoft Windows 7 Home Premium
Boot Device: \Device\HarddiskVolume1
Install Date: 3/21/2012 11:58:45 PM
System Uptime: 9/28/2014 3:53:28 PM (1 hours ago)
Motherboard: Dell Inc. | | 05DN3X
Processor: Intel(R) Core(TM) i7 CPU 960 @ 3.20GHz | CPU 1 | 3201/133mhz
==== Disk Partitions =========================
C: is FIXED (NTFS) - 1849 GiB total, 1311.984 GiB free.
D: is FIXED (NTFS) - 14 GiB total, 7.09 GiB free.
E: is CDROM ()
F: is CDROM ()
G: is FIXED (NTFS) - 932 GiB total, 645.904 GiB free.
==== Disabled Device Manager Items =============
==== System Restore Points ===================
RP171: 9/9/2014 11:50:33 PM - Windows Update
RP172: 9/17/2014 6:33:11 PM - Scheduled Checkpoint
RP173: 9/25/2014 3:00:14 AM - Windows Update
==== Installed Programs ======================
Adobe AIR
Adobe Flash Player 15 ActiveX
Adobe Flash Player 15 Plugin
Adobe Photoshop Elements 8.0
Adobe Photoshop.com Inspiration Browser
Adobe Reader XI (11.0.09)
Adobe Shockwave Player 11.6
Amazon Cloud Player
Amazon Games & Software Downloader
Amazon Music Importer
Apple Application Support
Apple Mobile Device Support
Apple Software Update
ArcSoft PhotoStudio 6
Canon CanoScan 9000F User Registration
Canon Inkjet Printer/Scanner/Fax Extended Survey Program
Canon MP Navigator EX 3.1
Canon Utilities Solution Menu
CanoScan 9000F Scanner Driver
Creative 3DMIDI Player
Creative ALchemy
Creative Audio Control Panel
Creative Console Launcher
Creative Diagnostics
Creative Media Toolbox 6
Creative Media Toolbox 6 (Shared Components)
Creative MediaSource 5
Creative Software AutoUpdate
Creative Sound Blaster Properties x64 Edition
Creative WaveStudio 7
CyberLink Blu-ray Disc Suite
CyberLink PowerDVD 9.5
Definition Update for Microsoft Office 2010 (KB982726) 32-Bit Edition
Dell Driver Download Manager
DHTML Editing Component
DirectX 9 Runtime
DivX Setup
Dolby Digital Live Pack
DTS Connect Pack
Face Filter
ffdshow [rev 2527] [2008-12-19]
Google Chrome
Google Toolbar for Internet Explorer
Google Update Helper
Google+ Auto Backup
Harmony Browser Plug-in
Intel(R) Control Center
Intel(R) Rapid Storage Technology
Junk Mail filter update
LightScribe System Software
Logitech SetPoint 6.1
MediaCrawler (remove only)
Microsoft .NET Framework 4.5.1
Microsoft Application Error Reporting
Microsoft Choice Guard
Microsoft Office Access MUI (English) 2010
Microsoft Office Access Setup Metadata MUI (English) 2010
Microsoft Office Excel MUI (English) 2010
Microsoft Office Home and Student 2010
Microsoft Office Office 64-bit Components 2010
Microsoft Office OneNote MUI (English) 2010
Microsoft Office Outlook MUI (English) 2010
Microsoft Office PowerPoint MUI (English) 2010
Microsoft Office Proof (English) 2010
Microsoft Office Proof (French) 2010
Microsoft Office Proof (Spanish) 2010
Microsoft Office Proofing (English) 2010
Microsoft Office Publisher MUI (English) 2010
Microsoft Office Shared 64-bit MUI (English) 2010
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2010
Microsoft Office Shared MUI (English) 2010
Microsoft Office Shared Setup Metadata MUI (English) 2010
Microsoft Office Single Image 2010
Microsoft Office Word MUI (English) 2010
Microsoft Silverlight
Microsoft SQL Server 2005 Compact Edition [ENU]
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2005 Redistributable (x64)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.30319
Mozilla Firefox 32.0.3 (x86 en-US)
Mozilla Maintenance Service
MSXML 4.0 SP2 (KB954430)
MSXML 4.0 SP2 (KB973688)
My Dell
Next Generation Visualisations
Norton 360
Norton Management
Norton Security Scan
PhotoImpact Pro
Picasa 3
QuickTime 7
Realtek High Definition Audio Driver
Roxio BackOnTrack
Roxio BackOnTrackPE
Roxio Burn - Secure
Roxio CinePlayer
Roxio CinePlayer Decoder Pack
Roxio Creator 2012 Pro
Roxio System Rollback
Roxio System Rollback Recovery Disk
Roxio Video Capture USB
Security Update for Microsoft .NET Framework 4.5.1 (KB2894854v2)
Security Update for Microsoft .NET Framework 4.5.1 (KB2898869)
Security Update for Microsoft .NET Framework 4.5.1 (KB2901126)
Security Update for Microsoft .NET Framework 4.5.1 (KB2931368)
Security Update for Microsoft .NET Framework 4.5.1 (KB2972216)
Security Update for Microsoft Office 2010 (KB2553284) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2687423) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2810073) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2850016) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2880971) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2881071) 32-Bit Edition
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
SmartSound Common Data
SmartSound Quicktracks 5
Sound Blaster X-Fi
SoundFont Bank Manager
Update for Microsoft Access 2010 (KB2553446) 32-Bit Edition
Update for Microsoft Excel 2010 (KB2889836) 32-Bit Edition
Update for Microsoft Filter Pack 2.0 (KB2878281) 32-Bit Edition
Update for Microsoft InfoPath 2010 (KB2817369) 32-Bit Edition
Update for Microsoft Office 2010 (KB2589298) 32-Bit Edition
Update for Microsoft Office 2010 (KB2589352) 32-Bit Edition
Update for Microsoft Office 2010 (KB2589375) 32-Bit Edition
Update for Microsoft Office 2010 (KB2597087) 32-Bit Edition
Update for Microsoft Office 2010 (KB2687502) 32-Bit Edition
Update for Microsoft Office 2010 (KB2760598) 32-Bit Edition
Update for Microsoft Office 2010 (KB2760631) 32-Bit Edition
Update for Microsoft Office 2010 (KB2794737) 32-Bit Edition
Update for Microsoft Office 2010 (KB2825635) 32-Bit Edition
Update for Microsoft Office 2010 (KB2837581) 32-Bit Edition
Update for Microsoft Office 2010 (KB2837606) 32-Bit Edition
Update for Microsoft Office 2010 (KB2878252) 32-Bit Edition
Update for Microsoft Office 2010 (KB2881028) 32-Bit Edition
Update for Microsoft OneNote 2010 (KB2837595) 32-Bit Edition
Update for Microsoft Outlook 2010 (KB2687567) 32-Bit Edition
Update for Microsoft PowerPoint 2010 (KB2837579) 32-Bit Edition
Update for Microsoft SharePoint Workspace 2010 (KB2760601) 32-Bit Edition
Update for Microsoft Visio 2010 (KB2880526) 32-Bit Edition
Update for Microsoft Visio Viewer 2010 (KB2837587) 32-Bit Edition
Update for Microsoft Word 2010 (KB2880529) 32-Bit Edition
VC80CRTRedist - 8.0.50727.6195
Verizon Cloud
Windows Live Call
Windows Live Communications Platform
Windows Live Essentials
Windows Live Mail
Windows Live Messenger
Windows Live Movie Maker
Windows Live Photo Gallery
Windows Live Sign-in Assistant
Windows Live Sync
Windows Live Upload Tool
Windows Live Writer
Windows Media Player Firefox Plugin
WModem Driver Installer
==== Event Viewer Messages From Past Week ========
9/28/2014 3:54:01 PM, Error: Service Control Manager [7000] - The DgiVecp service failed to start due to the following error: The system cannot find the file specified.
==== End Of File ===========================

DDS (Ver_2012-11-20.01) - NTFS_AMD64
Internet Explorer: 11.0.9600.17280
Run by OM at 16:13:12 on 2014-09-28
Microsoft Windows 7 Home Premium 6.1.7601.1.1252.1.1033.18.12279.9956 [GMT -5:00]
AV: Norton 360 *Enabled/Updated* {D87FA2C0-F526-77B1-D6EC-0EDF3936CEDB}
SP: Norton 360 *Enabled/Updated* {631E4324-D31C-783F-EC5C-35AD42B18466}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
FW: Norton 360 *Enabled* {E04423E5-BF49-76E9-FDB3-A7EAC7E589A0}
============== Running Processes ===============
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k netsvcs
C:\Program Files (x86)\Creative\Shared Files\CTAudSvc.exe
C:\Windows\system32\svchost.exe -k GPSvcGroup
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files (x86)\Roxio\BackOnTrack\App\SaibSVC.exe
C:\Program Files (x86)\Common Files\ArcSoft\Connection Service\Bin\ACService.exe
C:\Program Files (x86)\Adobe\Elements Organizer 8.0\PhotoshopElementsFileAgent.exe
C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe
C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files (x86)\Roxio\BackOnTrack\App\BService.exe
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Program Files (x86)\Canon\IJPLM\IJPLMSVC.EXE
C:\Program Files (x86)\Common Files\LightScribe\LSSrvc.exe
C:\Program Files (x86)\Common Files\Motive\McciCMService.exe
C:\Program Files\Common Files\Motive\McciCMService.exe
C:\Program Files (x86)\Norton Management\Engine\\ccSvcHst.exe
C:\Program Files (x86)\Norton 360\Engine\\N360.exe
C:\Program Files (x86)\HTC\Internet Pass-Through\PassThruSvr.exe
C:\Windows\system32\svchost.exe -k imgsvc
C:\Program Files (x86)\Norton Management\Engine\\ccSvcHst.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Users\OM\AppData\Local\Programs\Google\Google+ Auto Backup\Google+ Auto Backup.exe
C:\Program Files (x86)\Common Files\ArcSoft\Connection Service\Bin\ACDaemon.exe
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Program Files (x86)\Norton 360\Engine\\N360.exe
C:\Program Files (x86)\Intel\Intel(R) Rapid Storage Technology\IAStorDataMgrSvc.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Program Files (x86)\Mozilla Firefox\firefox.exe
============== Pseudo HJT Report ===============
uStart Page = hxxp://www.yahoo.com/
uDefault_Page_URL = http://www.dell.com
mWinlogon: Userinit = userinit.exe
BHO: {5C255C8A-E604-49b4-9D64-90988571CECB} - <orphaned>
BHO: Norton Identity Protection: {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files (x86)\Norton 360\Engine\\coieplg.dll
BHO: Norton Vulnerability Protection: {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files (x86)\Norton 360\Engine\\ips\ipsbho.dll
BHO: Windows Live Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
BHO: Google Toolbar Helper: {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
BHO: Office Document Cache Handler: {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\Program Files (x86)\Microsoft Office\Office14\URLREDIR.DLL
TB: Google Toolbar: {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
TB: Norton Toolbar: {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files (x86)\Norton 360\Engine\\coieplg.dll
uRun: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
uRun: [Google Update] "C:\Users\OM\AppData\Local\Google\Update\GoogleUpdate.exe" /c
uRun: [Google+ Auto Backup] "C:\Users\OM\AppData\Local\Programs\Google\Google+ Auto Backup\Google+ Auto Backup.exe" /autostart
mRun: [ISUSPM] C:\ProgramData\FLEXnet\Connect\11\\isuspm.exe -scheduler
mRun: [ArcSoft Connection Service] C:\Program Files (x86)\Common Files\ArcSoft\Connection Service\Bin\ACDaemon.exe
mRun: [AmazonGSDownloaderTray] C:\Program Files (x86)\Amazon\Amazon Games & Software Downloader\AmazonGSDownloaderTray.exe
mRun: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
dRun: [CtxfiReg] CTXFIREG.exe /FAIL2
mPolicies-Explorer: NoActiveDesktop = dword:1
mPolicies-Explorer: NoActiveDesktopChanges = dword:1
mPolicies-System: ConsentPromptBehaviorAdmin = dword:5
mPolicies-System: ConsentPromptBehaviorUser = dword:3
mPolicies-System: EnableUIADesktopToggle = dword:0
IE: Add to Google Photos Screensa&ver - C:\Windows\System32\GPhotos.scr/200
IE: E&xport to Microsoft Excel - C:\PROGRA~2\MICROS~1\Office14\EXCEL.EXE/3000
IE: Se&nd to OneNote - C:\PROGRA~2\MICROS~1\Office14\ONBttnIE.dll/105
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIE.dll
IE: {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - {FFFDC614-B694-4AE6-AB38-5D6374584B52} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
DPF: {166B1BCA-3F9C-11CF-8075-444553540000} - hxxp://download.macromedia.com/pub/shoc ... tor/sw.cab
DPF: {D4B68B83-8710-488B-A692-D74B50BA558E} - hxxp://ccfiles.creative.com/Web/softwar ... PIDPDE.cab
DPF: {E705A591-DA3C-4228-B0D5-A356DBA42FBF} - hxxp://ccfiles.creative.com/Web/softwar ... TSUEng.cab
DPF: {F6ACF75C-C32C-447B-9BEF-46B766368D29} - hxxp://ccfiles.creative.com/Web/softwar ... /CTPID.cab
TCP: NameServer =
TCP: Interfaces\{233C0316-C5ED-40E3-B058-54410DB24DEA} : DHCPNameServer =
TCP: Interfaces\{233C0316-C5ED-40E3-B058-54410DB24DEA}\14D4F423D27657563747 : DHCPNameServer =
TCP: Interfaces\{233C0316-C5ED-40E3-B058-54410DB24DEA}\34963736F63353434383 : DHCPNameServer =
TCP: Interfaces\{233C0316-C5ED-40E3-B058-54410DB24DEA}\34963736F63383434323 : DHCPNameServer =
TCP: Interfaces\{39834E5F-9AE5-4478-9D8B-0A15E97D9173} : DHCPNameServer =
Filter: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - C:\Program Files (x86)\Common Files\Microsoft Shared\OFFICE14\MSOXMLMF.DLL
SSODL: WebCheck - <orphaned>
mASetup: {10880D85-AAD9-4558-ABDC-2AB1552D831F} - "C:\Program Files (x86)\Common Files\LightScribe\LSRunOnce.exe"
mASetup: {8A69D345-D564-463c-AFF1-A69D9E530F96} - "C:\Program Files (x86)\Google\Chrome\Application\37.0.2062.124\Installer\chrmstp.exe" --configure-user-settings --verbose-logging --system-level --multi-install --chrome
x64-BHO: Norton Identity Protection: {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files (x86)\Norton 360\Engine64\\coieplg.dll
x64-BHO: Google Toolbar Helper: {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_64.dll
x64-BHO: Office Document Cache Handler: {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\Program Files\Microsoft Office\Office14\URLREDIR.DLL
x64-TB: Google Toolbar: {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_64.dll
x64-TB: Norton Toolbar: {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files (x86)\Norton 360\Engine64\\coieplg.dll
x64-Run: [Logitech Download Assistant] C:\Windows\System32\rundll32.exe C:\Windows\System32\LogiLDA.dll,LogiFetch
x64-IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:\Program Files\Microsoft Office\Office14\ONBttnIE.dll
x64-IE: {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - {FFFDC614-B694-4AE6-AB38-5D6374584B52} - C:\Program Files\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
x64-Filter: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - C:\Program Files\Common Files\Microsoft Shared\OFFICE14\MSOXMLMF.DLL
x64-Notify: LBTWlgn - c:\program files\common files\logishrd\bluetooth\LBTWlgn.dll
x64-SSODL: WebCheck - <orphaned>
================= FIREFOX ===================
FF - ProfilePath - C:\Users\OM\AppData\Roaming\Mozilla\Firefox\Profiles\m6ax1yds.default\
FF - prefs.js: browser.search.selectedEngine - Yahoo
FF - prefs.js: browser.startup.homepage - hxxp://www.yahoo.com/?fr=fp-yff26
FF - plugin: C:\PROGRA~2\MICROS~1\Office14\NPAUTHZ.DLL
FF - plugin: C:\PROGRA~2\MICROS~1\Office14\NPSPWRAP.DLL
FF - plugin: C:\Program Files (x86)\Adobe\Reader 11.0\Reader\AIR\nppdf32.dll
FF - plugin: C:\Program Files (x86)\Common Files\Motive\npMotive.dll
FF - plugin: C:\Program Files (x86)\DivX\DivX OVS Helper\npovshelper.dll
FF - plugin: C:\Program Files (x86)\Google\Picasa3\npPicasa3.dll
FF - plugin: C:\Program Files (x86)\Google\Update\\npGoogleUpdate3.dll
FF - plugin: C:\Program Files (x86)\Logitech\Harmony Remote Driver\NprtHarmonyPlugin.dll
FF - plugin: c:\Program Files (x86)\Microsoft Silverlight\5.1.30514.0\npctrlui.dll
FF - plugin: C:\Program Files (x86)\Windows Live\Photo Gallery\NPWLPG.dll
FF - plugin: C:\Users\OM\AppData\Local\Google\Update\\npGoogleUpdate3.dll
FF - plugin: C:\Windows\SysWOW64\Macromed\Flash\NPSWF32_15_0_0_152.dll
============= SERVICES / DRIVERS ===============
R0 PxHlpa64;PxHlpa64;C:\Windows\System32\drivers\PxHlpa64.sys [2011-10-8 55952]
R0 Sahdad64;HDD Filter Driver;C:\Windows\System32\drivers\Sahdad64.sys [2012-5-7 27120]
R0 Saibad64;Volume Filter Driver;C:\Windows\System32\drivers\Saibad64.sys [2012-5-7 19952]
R0 SymDS;Symantec Data Store;C:\Windows\System32\drivers\N360x64\1505000.013\symds64.sys [2014-8-6 493656]
R0 SymEFA;Symantec Extended File Attributes;C:\Windows\System32\drivers\N360x64\1505000.013\symefa64.sys [2014-8-6 1148120]
R0 SysCow;SysCow;C:\Windows\System32\drivers\syscowad64v.sys [2010-5-23 164848]
R1 BHDrvx64;BHDrvx64;C:\Program Files (x86)\Norton 360\NortonData\\Definitions\BASHDefs\20140912.003\BHDrvx64.sys [2014-9-12 1586904]
R1 ccSet_MCLIENT;Norton Management Settings Manager;C:\Windows\System32\drivers\MCLIENTx64\0302020.00C\ccsetx64.sys [2013-8-21 168096]
R1 ccSet_N360;N360 Settings Manager;C:\Windows\System32\drivers\N360x64\1505000.013\ccsetx64.sys [2014-8-6 162392]
R1 IDSVia64;IDSVia64;C:\Program Files (x86)\Norton 360\NortonData\\Definitions\IPSDefs\20140926.003\IDSviA64.sys [2014-9-26 633560]
R1 SaibVdAd64;Virtual Disk Driver;C:\Windows\System32\drivers\SaibVdAd64.sys [2012-5-7 27632]
R1 SymIRON;Symantec Iron Driver;C:\Windows\System32\drivers\N360x64\1505000.013\ironx64.sys [2014-8-6 264280]
R1 SymNetS;Symantec Network Security WFP Driver;C:\Windows\System32\drivers\N360x64\1505000.013\symnets.sys [2014-8-6 593112]
R2 9734BF6A-2DCD-40f0-BAB0-5AAFEEBE1269;Roxio SAIB Service;C:\Program Files (x86)\Roxio\BackOnTrack\App\SaibSVC.exe [2011-2-9 457200]
R2 AdobeActiveFileMonitor8.0;Adobe Active File Monitor V8;C:\Program Files (x86)\Adobe\Elements Organizer 8.0\PhotoshopElementsFileAgent.exe [2009-10-9 169312]
R2 AMD External Events Utility;AMD External Events Utility;C:\Windows\System32\atiesrxx.exe [2011-10-8 203776]
R2 BOT4Service;BOT4Service;C:\Program Files (x86)\Roxio\BackOnTrack\App\BService.exe [2011-7-15 21488]
R2 IAStorDataMgrSvc;Intel(R) Rapid Storage Technology;C:\Program Files (x86)\Intel\Intel(R) Rapid Storage Technology\IAStorDataMgrSvc.exe [2011-10-8 13336]
R2 McciCMService64;McciCMService64;C:\Program Files\Common Files\Motive\McciCMService.exe [2012-5-7 517632]
R2 MCLIENT;Norton Management;C:\Program Files (x86)\Norton Management\Engine\\ccsvchst.exe [2013-8-21 143928]
R2 N360;Norton 360;C:\Program Files (x86)\Norton 360\Engine\\n360.exe [2014-8-6 265040]
R2 PassThru Service;Internet Pass-Through Service;C:\Program Files (x86)\HTC\Internet Pass-Through\PassThruSvr.exe [2013-10-17 166912]
R2 SSPORT;SSPORT;C:\Windows\System32\drivers\SSPORT.SYS [2009-10-28 11576]
R3 AtiHDAudioService;ATI Function Driver for HD Audio Service;C:\Windows\System32\drivers\AtihdW76.sys [2011-10-8 115216]
R3 CT20XUT.SYS;CT20XUT.SYS;C:\Windows\System32\drivers\CT20XUT.sys [2010-7-7 230488]
R3 CTEXFIFX.SYS;CTEXFIFX.SYS;C:\Windows\System32\drivers\CTEXFIFX.sys [2010-7-7 1445976]
R3 CTHWIUT.SYS;CTHWIUT.SYS;C:\Windows\System32\drivers\CTHWIUT.sys [2010-7-7 95320]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv;C:\Program Files (x86)\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys [2014-9-9 142640]
R3 ha20x22k;Creative 20X2 HAL Driver;C:\Windows\System32\drivers\ha20x22k.sys [2010-7-7 1612888]
R3 LEqdUsb;Logitech SetPoint Unifying KMDF USB Filter;C:\Windows\System32\drivers\LEqdUsb.sys [2010-3-18 74320]
R3 LHidEqd;Logitech SetPoint Unifying KMDF HID Filter;C:\Windows\System32\drivers\LHidEqd.sys [2010-3-18 13392]
R3 nusb3hub;Renesas Electronics USB 3.0 Hub Driver;C:\Windows\System32\drivers\nusb3hub.sys [2011-10-8 80384]
R3 nusb3xhc;Renesas Electronics USB 3.0 Host Controller Driver;C:\Windows\System32\drivers\nusb3xhc.sys [2011-10-8 180736]
R3 RSUSBSTOR;RtsUStor.Sys Realtek USB Card Reader;C:\Windows\System32\drivers\RtsUStor.sys [2011-10-8 242720]
R3 RTL8167;Realtek 8167 NT Driver;C:\Windows\System32\drivers\Rt64win7.sys [2011-10-8 412776]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2013-9-11 105144]
S2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2013-9-11 124088]
S2 RoxWatch12;Roxio Hard Drive Watcher 12;C:\Program Files (x86)\Common Files\Roxio Shared\13.0\SharedCOM\RoxWatch13.exe [2011-7-13 340976]
S3 Amazon Download Agent;Amazon Download Agent;C:\Program Files (x86)\Amazon\Amazon Games & Software Downloader\AmazonGSDownloaderService.exe [2014-3-29 401920]
S3 BrYNSvc;BrYNSvc;C:\Program Files (x86)\Browny02\BrYNSvc.exe [2014-4-22 245760]
S3 Creative ALchemy AL6 Licensing Service;Creative ALchemy AL6 Licensing Service;C:\Program Files (x86)\Common Files\Creative Labs Shared\Service\AL6Licensing.exe [2012-3-22 79360]
S3 Creative Audio Engine Licensing Service;Creative Audio Engine Licensing Service;C:\Program Files (x86)\Common Files\Creative Labs Shared\Service\CTAELicensing.exe [2012-3-22 79360]
S3 Creative Media Toolbox 6 Licensing Service;Creative Media Toolbox 6 Licensing Service;C:\Program Files (x86)\Common Files\Creative Labs Shared\Service\MT6Licensing.exe [2012-3-22 79360]
S3 CT20XUT;CT20XUT;C:\Windows\System32\drivers\CT20XUT.sys [2010-7-7 230488]
S3 CTEXFIFX;CTEXFIFX;C:\Windows\System32\drivers\CTEXFIFX.sys [2010-7-7 1445976]
S3 CTHWIUT;CTHWIUT;C:\Windows\System32\drivers\CTHWIUT.sys [2010-7-7 95320]
S3 htcnprot;HTC NDIS Protocol Driver;C:\Windows\System32\drivers\htcnprot.sys [2012-12-7 36928]
S3 HtcVCom32;HTC Diagnostic Port;C:\Windows\System32\drivers\HtcVComV64.sys [2010-3-8 121800]
S3 IEEtwCollectorService;Internet Explorer ETW Collector Service;C:\Windows\System32\ieetwcollector.exe [2014-9-10 111616]
S3 RdpVideoMiniport;Remote Desktop Video Miniport Driver;C:\Windows\System32\drivers\rdpvideominiport.sys [2013-6-14 19456]
S3 RoxMediaDB13;RoxMediaDB13;C:\Program Files (x86)\Common Files\Roxio Shared\13.0\SharedCOM\RoxMediaDB13.exe [2011-7-13 1095664]
S3 TsUsbFlt;TsUsbFlt;C:\Windows\System32\drivers\TsUsbFlt.sys [2013-6-14 57856]
S3 TsUsbGD;Remote Desktop Generic USB Device;C:\Windows\System32\drivers\TsUsbGD.sys [2013-6-14 30208]
S3 USBAAPL64;Apple Mobile USB Driver;C:\Windows\System32\drivers\usbaapl64.sys [2012-12-13 54784]
S3 WatAdminSvc;Windows Activation Technologies Service;C:\Windows\System32\Wat\WatAdminSvc.exe [2012-3-22 1255736]
S3 WDC_SAM;WD SCSI Pass Thru driver;C:\Windows\System32\drivers\wdcsam64.sys [2008-5-6 14464]
S4 BOTService;BOTService;C:\Program Files (x86)\Roxio\BackOnTrack\Instant Restore\BOTService.exe [2011-7-14 211440]
=============== Created Last 30 ================
2014-09-25 00:21:13 2048 ----a-w- C:\Windows\SysWow64\tzres.dll
2014-09-25 00:21:13 2048 ----a-w- C:\Windows\System32\tzres.dll
2014-09-13 14:58:59 3231696 ----a-w- C:\Program Files (x86)\Mozilla Firefox\d3dcompiler_46.dll
2014-09-12 09:43:10 227728 ----a-w- C:\Program Files (x86)\Mozilla Firefox\plugins\nppdf32.dll
2014-09-12 09:43:10 227728 ----a-w- C:\Program Files (x86)\Internet Explorer\Plugins\nppdf32.dll
2014-09-10 17:52:25 -------- d-----w- C:\Users\OM\AppData\Local\Adobe
2014-09-10 04:51:23 2777088 ----a-w- C:\Windows\System32\msmpeg2vdec.dll
2014-09-10 04:51:23 2285056 ----a-w- C:\Windows\SysWow64\msmpeg2vdec.dll
2014-09-09 19:09:39 793600 ----a-w- C:\Windows\SysWow64\TSWorkspace.dll
2014-09-09 19:09:39 1031168 ----a-w- C:\Windows\System32\TSWorkspace.dll
2014-09-09 19:09:14 2565120 ----a-w- C:\Windows\System32\d3d10warp.dll
2014-09-09 19:09:14 1987584 ----a-w- C:\Windows\SysWow64\d3d10warp.dll
2014-09-09 19:09:07 96768 ----a-w- C:\Windows\SysWow64\sspicli.dll
2014-09-09 19:09:07 728064 ----a-w- C:\Windows\System32\kerberos.dll
2014-09-09 19:09:07 550912 ----a-w- C:\Windows\SysWow64\kerberos.dll
2014-09-09 19:09:07 22016 ----a-w- C:\Windows\SysWow64\secur32.dll
2014-09-09 19:09:07 1460736 ----a-w- C:\Windows\System32\lsasrv.dll
2014-09-09 19:09:03 578048 ----a-w- C:\Windows\System32\aepdu.dll
2014-09-09 19:09:03 424448 ----a-w- C:\Windows\System32\aeinv.dll
==================== Find3M ====================
2014-09-25 10:46:35 71344 ----a-w- C:\Windows\SysWow64\FlashPlayerCPLApp.cpl
2014-09-25 10:46:35 701104 ----a-w- C:\Windows\SysWow64\FlashPlayerApp.exe
2014-08-27 12:52:14 5 ----a-w- C:\Windows\SysWow64\lMMLDeleteUserData42107612FX.tmp
2014-08-23 02:07:00 404480 ----a-w- C:\Windows\System32\gdi32.dll
2014-08-23 01:45:55 311808 ----a-w- C:\Windows\SysWow64\gdi32.dll
2014-08-23 00:59:01 3163648 ----a-w- C:\Windows\System32\win32k.sys
2014-08-18 22:29:49 2724864 ----a-w- C:\Windows\System32\mshtml.tlb
2014-08-18 22:29:35 4096 ----a-w- C:\Windows\System32\ieetwcollectorres.dll
2014-08-18 22:19:53 5833728 ----a-w- C:\Windows\System32\jscript9.dll
2014-08-18 22:15:34 547328 ----a-w- C:\Windows\System32\vbscript.dll
2014-08-18 22:15:09 66048 ----a-w- C:\Windows\System32\iesetup.dll
2014-08-18 22:14:38 48640 ----a-w- C:\Windows\System32\ieetwproxystub.dll
2014-08-18 22:14:10 83968 ----a-w- C:\Windows\System32\MshtmlDac.dll
2014-08-18 22:08:55 4232704 ----a-w- C:\Windows\SysWow64\jscript9.dll
2014-08-18 22:03:47 139264 ----a-w- C:\Windows\System32\ieUnatt.exe
2014-08-18 22:03:37 111616 ----a-w- C:\Windows\System32\ieetwcollector.exe
2014-08-18 22:03:01 758272 ----a-w- C:\Windows\System32\jscript9diag.dll
2014-08-18 21:57:44 2724864 ----a-w- C:\Windows\SysWow64\mshtml.tlb
2014-08-18 21:56:17 940032 ----a-w- C:\Windows\System32\MsSpellCheckingFacility.exe
2014-08-18 21:46:26 454656 ----a-w- C:\Windows\SysWow64\vbscript.dll
2014-08-18 21:45:23 61952 ----a-w- C:\Windows\SysWow64\iesetup.dll
2014-08-18 21:45:12 72704 ----a-w- C:\Windows\System32\JavaScriptCollectionAgent.dll
2014-08-18 21:44:44 51200 ----a-w- C:\Windows\SysWow64\ieetwproxystub.dll
2014-08-18 21:44:09 61952 ----a-w- C:\Windows\SysWow64\MshtmlDac.dll
2014-08-18 21:36:07 112128 ----a-w- C:\Windows\SysWow64\ieUnatt.exe
2014-08-18 21:35:24 597504 ----a-w- C:\Windows\SysWow64\jscript9diag.dll
2014-08-18 21:23:17 2104832 ----a-w- C:\Windows\System32\inetcpl.cpl
2014-08-18 21:23:16 1249280 ----a-w- C:\Windows\System32\mshtmlmedia.dll
2014-08-18 21:22:48 60416 ----a-w- C:\Windows\SysWow64\JavaScriptCollectionAgent.dll
2014-08-18 21:15:13 2310656 ----a-w- C:\Windows\System32\wininet.dll
2014-08-18 21:08:54 2014208 ----a-w- C:\Windows\SysWow64\inetcpl.cpl
2014-08-18 21:07:44 1068032 ----a-w- C:\Windows\SysWow64\mshtmlmedia.dll
2014-08-18 20:46:48 1812992 ----a-w- C:\Windows\SysWow64\wininet.dll
2014-07-25 07:35:46 875688 ----a-w- C:\Windows\SysWow64\msvcr120_clr0400.dll
2014-07-25 04:47:06 869544 ----a-w- C:\Windows\System32\msvcr120_clr0400.dll
2014-07-14 02:02:45 1216000 ----a-w- C:\Windows\System32\rpcrt4.dll
2014-07-14 01:40:58 664064 ----a-w- C:\Windows\SysWow64\rpcrt4.dll
2014-07-09 02:03:23 7168 ----a-w- C:\Windows\System32\KBDYAK.DLL
2014-07-09 02:03:22 7168 ----a-w- C:\Windows\System32\KBDBASH.DLL
2014-07-09 01:31:42 7168 ----a-w- C:\Windows\SysWow64\KBDYAK.DLL
2014-07-09 01:31:41 6656 ----a-w- C:\Windows\SysWow64\KBDBASH.DLL
2014-06-30 22:24:50 8856 ----a-w- C:\Windows\System32\icardres.dll
2014-06-30 22:14:53 8856 ----a-w- C:\Windows\SysWow64\icardres.dll
============= FINISH: 16:17:17.30 ===============
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Posts: 1
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Register to Remove

Re: Windows Explorer hangs up after right clicks

Unread postby Cypher » October 1st, 2014, 6:31 am

Hi and welcome to Malware Removal Forum.
My name is Cypher, and I will be helping you with your malware problems.
This may or may not, solve other issues you have with your machine.
If you no longer require help i would be grateful if you would let me know.

Before we start please note the following important guidelines.
  • If you don't know or understand something, please don't hesitate to ask.
  • Only post your problem at One help site. Applying fixes from multiple help sites can cause problems.
  • Only reply to this thread do not start another, Please continue responding until I give you the "All Clean"
    Remember, absence of symptoms does not mean the infection is all gone.
  • Please DO NOT run any other tools or scans whilst I am helping you.
  • Please DO NOT install any other software (or hardware) during the cleaning process.
  • Print each set of instructions... if possible...your Internet connection will not be available during some fix processes.
  • Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.
  • Note: No Reply Within 3 Days Will Result In Your Topic Being Closed!

Note: If you haven't done so already, please read this topic ALL USERS OF THIS FORUM MUST READ THIS FIRST where the conditions for receiving help here are explained.
Please be aware that removing Malware is a potentially hazardous undertaking. I will take care not to knowingly suggest courses of action that might damage your computer. However it is impossible for me to foresee all interactions that may happen between the software on your computer and those we'll use to clear you of infection, and I cannot guarantee the safety of your system. It is possible that we might encounter situations where the only recourse is to re-format and re-install your operating system, or to necessitate you taking your computer to a repair shop.

Because of this, I advise you to backup any personal files and folders before you start

Create a new System Restore point

  • Click Start, Right Click on Computer, and select Properties.
  • In the left pane, click System Protection.
  • Now click on Create.
  • Give the new restore point a name like "Start Fix", then click Create again.
  • Now click OK.


Please click on THIS link, and follow the instructions for installing TCRB and creating a backup of your Registry.


I need you to run further scans for me.
Please post each log separately to prevent it being cut off by the forum post size limiter.
Check each after you've posted it to make sure it's all present, if any log is cut off you'll have to post it in sections.
Note: Save all tools i ask you to download to your Desktop, if you don't know how to do this just ask.

Click Start > Control Panel > Uninstall a program.
Uninstall the following if present.


Please download AdwCleaner by Xplode onto your desktop.
  • Close all open programs and internet browsers.
  • Right click on adwcleaner.exe and select " Run as administrator " to run it.
  • Click on Scan.
  • When the scan has finished, uncheck any entries you don't want to remove, then click on Clean.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the content of that logfile with your next reply.
  • You can find the logfile at C:\AdwCleaner[S1].txt as well.


Please download FRST ... by Farbar, from the link below and save it to your Desktop.

For 32 bit Systems

For 64 bit Systems

  • Right-click FRST.exe and select " Run as administrator " to run it.
  • When the tool opens click Yes to the disclaimer.
  • Press Scan button. ... When finished a log will be created, FRST.txt.
  • Please post the content of the FRST.txt in your next reply.
  • The first time the tool is run, it will create another log... Addition.txt.
  • Please post the content of the Addition.txt in your next reply.

Logs/Information to Post in your Next Reply

  • AdwCleaner log.
  • FRST.txt and Addition.txt contents.
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Re: Windows Explorer hangs up after right clicks

Unread postby Cypher » October 4th, 2014, 5:26 am

Due to a lack of response, this topic is now closed.

If you still require help, please open a new thread in the Infected? Virus, malware, adware, ransomware, oh my! forum, include a fresh FRST log, and wait for a new helper.
User avatar
Posts: 15148
Joined: October 29th, 2008, 12:49 pm
Location: Land Of The Leprechauns

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