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Please Help..Malware and Trojans

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This thread's last reply is from September 18, 2014, 9:04 AM UTC. Software, malware, and removal-tool advice below may be out of date — treat specific steps and download links with caution.

JordanWormes
September 18, 2014, 5:31 AM UTC
I have recently started working on a friends computer. Normally I can speed it up by doing the basics. I have been running into unusual problems. After running Microsoft Security Ess. the first time it told me I removed four Trojans and one Malware file. I ran it a second time and it came up clean. I started digging deeper into it and I found "InstallMate" folder, "tarma installer", and in a wildly named, by numbers dashes and letters, folder "DIFxInstallLog" file. I looked around for answers and kept coming across a program name ComboFix. I downloaded it from CNET and ran it. I could use some help please. How can I use this log to help me get this laptop running the way it should?


thanks, jordanwormes
JordanWormes
September 18, 2014, 5:33 AM UTC
Also if I don't start the machine in safe mode, windows explorer crashes and restarts any time I try to go to my computer properties and I get a com surrogate error...
Cypher Admin/Teacher
September 18, 2014, 9:04 AM UTC

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