Hi,
I use Firefox v29.0.1 as my web browser. A few days ago, I started getting a pop-up from ***.playbook.dollfield.eu telling me that I needed to update software on my computer. (The *** part of the address changes with each pop-up.) I have not clicked on it, but have been unsuccessful in getting rid of the pop-up itself. Avast isn't finding anything, nor is malwarebytes. (By the way, Avast did not like the DDS program at all--and gave me numerous errors as I was running it--I'm not sure if that is expected.)
Things I installed in the past few weeks: Add-on menu bar for FF and some PDF creator's. The pop-up's started at least 2 weeks after everything had been installed--so I'm not sure if any were the culprit. I removed all when I started to have issues. (And Malwarebytes...I installed that a couple of days ago in an attempt to fix the issue and I updated Adobe and I-Tunes today.)
Here are my logs:
DDS (Ver_2012-11-20.01) - NTFS_AMD64
Internet Explorer: 11.0.9600.17041
Run by [removed] at 13:19:11 on 2014-06-08
Microsoft Windows 7 Professional 6.1.7601.1.1252.44.1033.18.3977.2469 [GMT -5:00]
.
AV: avast! Antivirus *Enabled/Updated* {17AD7D40-BA12-9C46-7131-94903A54AD8B}
AV: Trend Micro Client/Server Security Agent Antivirus *Enabled/Updated* {7193B549-236F-55EE-9AEC-F65279E59A92}
SP: Trend Micro Client/Server Security Agent Anti-spyware *Enabled/Updated* {CAF254AD-0555-5A60-A05C-CD200262D02F}
SP: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: avast! Antivirus *Enabled/Updated* {ACCC9CA4-9C28-93C8-4B81-AFE241D3E736}
FW: ZoneAlarm Free Firewall Firewall *Enabled* {E6380B7E-D4B2-19F1-083E-56486607704B}
FW: Trend Micro Personal Firewall *Disabled* {50C2E989-60CF-0845-AFD3-290B7D301E79}
.
============== Running Processes ===============
.
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k NetworkService
C:\Program Files (x86)\CheckPoint\ZoneAlarm\vsmon.exe
C:\Program Files\AVAST Software\Avast\AvastSvc.exe
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Windows\system32\taskhost.exe
C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Program Files (x86)\Trend Micro\Client Server Security Agent\ntrtscan.exe
C:\Windows\System32\igfxtray.exe
C:\Windows\System32\hkcmd.exe
C:\Windows\System32\igfxpers.exe
C:\Program Files\Realtek\Audio\HDA\RtDCpl64.exe
C:\Program Files\McAfee Security Scan\3.8.141\SSScheduler.exe
C:\Program Files (x86)\CyberLink\PowerDVD9\PDVD9Serv.exe
C:\Program Files (x86)\CyberLink\Shared files\RichVideo.exe
C:\Program Files (x86)\CheckPoint\ZoneAlarm\ZAPrivacyService.exe
C:\Program Files (x86)\Roxio\OEM\Roxio Burn\RoxioBurnLauncher.exe
C:\Program Files (x86)\Trend Micro\Client Server Security Agent\PccNtMon.exe
C:\Program Files (x86)\CheckPoint\ZoneAlarm\zatray.exe
C:\Program Files (x86)\ScanSoft\OmniPageSE2.0\opwareSE2.exe
C:\Program Files (x86)\CyberLink\PowerDVD\PDVDServ.exe
C:\Program Files\AVAST Software\Avast\avastui.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\system32\wbem\unsecapp.exe
C:\Program Files (x86)\Trend Micro\Client Server Security Agent\HostedAgent\svcGenericHost.exe
C:\Program Files (x86)\Trend Micro\Client Server Security Agent\tmlisten.exe
C:\Program Files (x86)\Trend Micro\Client Server Security Agent\HostedAgent\HostedAgent.exe
C:\Windows\system32\SearchIndexer.exe
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalServicePeerNet
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Program Files (x86)\Trend Micro\Client Server Security Agent\TmPfw.exe
C:\Program Files (x86)\Trend Micro\Client Server Security Agent\CNTAoSMgr.exe
C:\Program Files (x86)\Trend Micro\Client Server Security Agent\TmProxy.exe
C:\Windows\System32\svchost.exe -k secsvcs
C:\Program Files (x86)\Mozilla Firefox\firefox.exe
C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Windows\system32\taskhost.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files (x86)\iTunes\iTunesHelper.exe
C:\Program Files (x86)\Mozilla Firefox\plugin-container.exe
C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerPlugin_13_0_0_214.exe
C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerPlugin_13_0_0_214.exe
C:\Windows\System32\cscript.exe
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxps://www.yahoo.com?fr=hp-avast&type=avastbcl
uSearch Bar = hxxps://www.yahoo.com?fr=hp-avast&type=avastbcl
uSearch Page = hxxp://us.yhs4.search.yahoo.com/yhs/sea ... yhs-001&p={searchTerms}
mStart Page = hxxps://www.yahoo.com?fr=hp-avast&type=avastbcl
mWinlogon: Userinit = userinit.exe
BHO: {0E8A89AD-95D7-40EB-8D9D-083EF7066A01} - <orphaned>
BHO: TmIEPlugInBHO Class: {1CA1377B-DC1D-4A52-9585-6E06050FAC53} - C:\Program Files (x86)\Trend Micro\Client Server Security Agent\bho\1009\TmIEPlg32.dll
BHO: {5C255C8A-E604-49b4-9D64-90988571CECB} - <orphaned>
BHO: Groove GFS Browser Helper: {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files (x86)\Microsoft Office\Office14\GROOVEEX.DLL
BHO: avast! Online Security: {8E5E2654-AD2D-48bf-AC2D-D17F00898D06} - C:\Program Files\AVAST Software\Avast\aswWebRepIE.dll
BHO: Windows Live Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
BHO: Office Document Cache Handler: {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\Program Files (x86)\Microsoft Office\Office14\URLREDIR.DLL
mRun: [RemoteControl9] "C:\Program Files (x86)\CyberLink\PowerDVD9\PDVD9Serv.exe"
mRun: [PDVD9LanguageShortcut] "C:\Program Files (x86)\CyberLink\PowerDVD9\Language\Language.exe"
mRun: [RoxWatchTray] "C:\Program Files (x86)\Common Files\Roxio Shared\OEM\12.0\SharedCOM\RoxWatchTray12OEM.exe"
mRun: [Desktop Disc Tool] "C:\Program Files (x86)\Roxio\OEM\Roxio Burn\RoxioBurnLauncher.exe"
mRun: [OfficeScanNT Monitor] "C:\Program Files (x86)\Trend Micro\Client Server Security Agent\pccntmon.exe" -HideWindow
mRun: [APSDaemon] "C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe"
mRun: [BCSSync] "C:\Program Files (x86)\Microsoft Office\Office14\BCSSync.exe" /DelayServices
mRun: [ZoneAlarm] "C:\Program Files (x86)\CheckPoint\ZoneAlarm\zatray.exe"
mRun: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
mRun: [OpwareSE2] "C:\Program Files (x86)\ScanSoft\OmniPageSE2.0\OpwareSE2.exe"
mRun: [OPSE reminder] "C:\Program Files (x86)\ScanSoft\OmniPageSE2.0\EregEng\Ereg.exe" -r "C:\Program Files (x86)\ScanSoft\OmniPageSE2.0\EregEng\ereg.ini"
mRun: [RemoteControl] "C:\Program Files (x86)\CyberLink\PowerDVD\PDVDServ.exe"
mRun: [LanguageShortcut] "C:\Program Files (x86)\CyberLink\PowerDVD\Language\Language.exe"
mRun: [AvastUI.exe] "C:\Program Files\AVAST Software\Avast\AvastUI.exe" /nogui
mRun: [iTunesHelper] "C:\Program Files (x86)\iTunes\iTunesHelper.exe"
StartupFolder: C:\PROGRA~3\MICROS~1\Windows\STARTM~1\Programs\Startup\MCAFEE~1.LNK - C:\Program Files\McAfee Security Scan\3.8.141\SSScheduler.exe
mPolicies-Explorer: NoActiveDesktop = dword:1
mPolicies-Explorer: NoActiveDesktopChanges = dword:1
mPolicies-System: ConsentPromptBehaviorAdmin = dword:5
mPolicies-System: ConsentPromptBehaviorUser = dword:3
mPolicies-System: EnableUIADesktopToggle = dword:0
IE: E&xport to Microsoft Excel - C:\PROGRA~2\MICROS~1\Office14\EXCEL.EXE/3000
IE: Se&nd to OneNote - C:\PROGRA~2\MICROS~1\Office14\ONBttnIE.dll/105
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIE.dll
IE: {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - {FFFDC614-B694-4AE6-AB38-5D6374584B52} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
TCP: NameServer = 198.199.96.25 107.170.160.59
TCP: Interfaces\{519736B1-9F56-417C-B187-2F17C9ADC4CA} : DHCPNameServer = [removed] [removed]
Filter: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - C:\Program Files (x86)\Common Files\Microsoft Shared\OFFICE14\MSOXMLMF.DLL
Handler: tmpx - {0E526CB5-7446-41D1-A403-19BFE95E8C23} - C:\Program Files (x86)\Trend Micro\Client Server Security Agent\bho\1009\TmIEPlg32.dll
SSODL: WebCheck - <orphaned>
SEH: Groove GFS Stub Execution Hook - {B5A7F190-DDA6-4420-B3BA-52453494E6CD} - C:\Program Files (x86)\Microsoft Office\Office14\GROOVEEX.DLL
mASetup: {8A69D345-D564-463c-AFF1-A69D9E530F96} - "C:\Program Files (x86)\Google\Chrome\Application\35.0.1916.114\Installer\chrmstp.exe" --configure-user-settings --verbose-logging --system-level --multi-install --chrome
x64-BHO: TmIEPlugInBHO Class: {1CA1377B-DC1D-4A52-9585-6E06050FAC53} - C:\Program Files (x86)\Trend Micro\Client Server Security Agent\bho\1009\TmIEPlg.dll
x64-BHO: Groove GFS Browser Helper: {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files\Microsoft Office\Office14\GROOVEEX.DLL
x64-BHO: avast! Online Security: {8E5E2654-AD2D-48bf-AC2D-D17F00898D06} - C:\Program Files\AVAST Software\Avast\aswWebRepIE64.dll
x64-BHO: Office Document Cache Handler: {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\Program Files\Microsoft Office\Office14\URLREDIR.DLL
x64-TB: avast! Online Security: {318A227B-5E9F-45bd-8999-7F8F10CA4CF5} - LocalServer32 - <no file>
x64-Run: [IgfxTray] C:\Windows\System32\igfxtray.exe
x64-Run: [HotKeysCmds] C:\Windows\System32\hkcmd.exe
x64-Run: [Persistence] C:\Windows\System32\igfxpers.exe
x64-Run: [RtHDVCpl] C:\Program Files\Realtek\Audio\HDA\RtDCpl64.exe
x64-IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:\Program Files\Microsoft Office\Office14\ONBttnIE.dll
x64-IE: {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - {FFFDC614-B694-4AE6-AB38-5D6374584B52} - C:\Program Files\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
x64-Filter: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - C:\Program Files\Common Files\Microsoft Shared\OFFICE14\MSOXMLMF.DLL
x64-Handler: tmpx - {0E526CB5-7446-41D1-A403-19BFE95E8C23} - C:\Program Files (x86)\Trend Micro\Client Server Security Agent\bho\1009\TmIEPlg.dll
x64-Notify: igfxcui - igfxdev.dll
x64-SSODL: WebCheck - <orphaned>
x64-SEH: Groove GFS Stub Execution Hook - {B5A7F190-DDA6-4420-B3BA-52453494E6CD} - C:\Program Files\Microsoft Office\Office14\GROOVEEX.DLL
.
================= FIREFOX ===================
.
FF - ProfilePath - C:\Users\a965051\AppData\Roaming\Mozilla\Firefox\Profiles\hzb0dujg.default\
FF - prefs.js: browser.search.defaulturl - hxxp://us.yhs4.search.yahoo.com/yhs/search
FF - prefs.js: browser.search.selectedEngine - Yahoo! (Avast)
FF - prefs.js: browser.startup.homepage - hxxps://www.yahoo.com?fr=hp-avast&type=avastbcl
FF - prefs.js: keyword.URL - hxxp://us.yhs4.search.yahoo.com/yhs/search
FF - prefs.js: network.proxy.type - 0
FF - plugin: C:\PROGRA~2\MICROS~1\Office14\NPAUTHZ.DLL
FF - plugin: C:\PROGRA~2\MICROS~1\Office14\NPSPWRAP.DLL
FF - plugin: C:\Program Files (x86)\Adobe\Reader 10.0\Reader\AIR\nppdf32.dll
FF - plugin: C:\Program Files (x86)\Google\Update\1.3.24.7\npGoogleUpdate3.dll
FF - plugin: c:\Program Files (x86)\Microsoft Silverlight\5.1.30214.0\npctrlui.dll
FF - plugin: C:\Program Files (x86)\Windows Live\Photo Gallery\NPWLPG.dll
FF - plugin: C:\Program Files\McAfee Security Scan\3.8.141\npMcAfeeMSS.dll
FF - plugin: C:\Users\a965051\AppData\LocalLow\Unity\WebPlayer\loader\npUnity3D32.dll
FF - plugin: C:\Users\a965051\AppData\Roaming\CATALI~2\npBcsKtTcHW.dll
FF - plugin: C:\Windows\SysWOW64\Macromed\Flash\NPSWF32_13_0_0_214.dll
.
============= SERVICES / DRIVERS ===============
.
R0 aswRvrt;avast! Revert;C:\Windows\System32\drivers\aswRvrt.sys [2013-3-25 65776]
R0 aswVmm;avast! VM Monitor;C:\Windows\System32\drivers\aswVmm.sys [2013-3-25 208416]
R0 PxHlpa64;PxHlpa64;C:\Windows\System32\drivers\PxHlpa64.sys [2012-2-22 55856]
R1 aswSnx;aswSnx;C:\Windows\System32\drivers\aswsnx.sys [2012-4-15 1039096]
R1 aswSP;aswSP;C:\Windows\System32\drivers\aswsp.sys [2012-4-15 423240]
R1 tmlwf;Trend Micro NDIS 6.0 Filter Driver;C:\Windows\System32\drivers\tmlwf.sys [2010-11-8 196688]
R2 aswHwid;avast! HardwareID;C:\Windows\System32\drivers\aswHwid.sys [2014-5-3 29208]
R2 aswMonFlt;aswMonFlt;C:\Windows\System32\drivers\aswMonFlt.sys [2012-4-15 79184]
R2 aswStm;aswStm;C:\Windows\System32\drivers\aswstm.sys [2014-1-3 85328]
R2 avast! Antivirus;avast! Antivirus;C:\Program Files\AVAST Software\Avast\AvastSvc.exe [2014-5-3 50344]
R2 svcGenericHost;Trend Micro Client/Server Security Agent;C:\Program Files (x86)\Trend Micro\Client Server Security Agent\HostedAgent\svcGenericHost.exe [2011-4-7 50704]
R2 TmFilter;Trend Micro Filter;C:\Program Files (x86)\Trend Micro\Client Server Security Agent\TmXPFlt.sys [2011-3-24 310032]
R2 TmPreFilter;Trend Micro PreFilter;C:\Program Files (x86)\Trend Micro\Client Server Security Agent\tmpreflt.sys [2011-3-24 42768]
R2 tmwfp;Trend Micro WFP Callout Driver;C:\Windows\System32\drivers\tmwfp.sys [2010-11-8 338000]
R2 ZAPrivacyService;ZoneAlarm Privacy Service;C:\Program Files (x86)\CheckPoint\ZoneAlarm\ZAPrivacyService.exe [2013-10-15 50704]
R3 IntcDAud;Intel(R) Display Audio;C:\Windows\System32\drivers\IntcDAud.sys [2012-2-22 317440]
R3 TmPfw;Trend Micro Client/Server Security Agent Personal Firewall;C:\Program Files (x86)\Trend Micro\Client Server Security Agent\tmPfw.exe [2010-7-21 596032]
R3 TmProxy;Trend Micro Client/Server Security Agent Proxy Service;C:\Program Files (x86)\Trend Micro\Client Server Security Agent\TmProxy.exe [2010-7-21 917840]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2013-9-11 105144]
S2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2013-9-11 124088]
S2 RoxWatch12;Roxio Hard Drive Watcher 12;C:\Program Files (x86)\Common Files\Roxio Shared\OEM\12.0\SharedCOM\RoxWatch12OEM.exe [2010-11-25 219632]
S3 dmvsc;dmvsc;C:\Windows\System32\drivers\dmvsc.sys [2010-11-21 71168]
S3 IEEtwCollectorService;Internet Explorer ETW Collector Service;C:\Windows\System32\ieetwcollector.exe [2014-4-22 111616]
S3 Impcd;Impcd;C:\Windows\System32\drivers\Impcd.sys [2012-2-22 158976]
S3 McComponentHostService;McAfee Security Scan Component Host Service;C:\Program Files\McAfee Security Scan\3.8.141\McCHSvc.exe [2014-1-15 289256]
S3 nusb3hub;Renesas Electronics USB 3.0 Hub Driver;C:\Windows\System32\drivers\nusb3hub.sys [2012-2-22 80384]
S3 nusb3xhc;Renesas Electronics USB 3.0 Host Controller Driver;C:\Windows\System32\drivers\nusb3xhc.sys [2012-2-22 181248]
S3 RoxMediaDB12OEM;RoxMediaDB12OEM;C:\Program Files (x86)\Common Files\Roxio Shared\OEM\12.0\SharedCOM\RoxMediaDB12OEM.exe [2010-11-25 1116656]
S3 SNXPPAMD;SUNIX Parallel Port Driver;C:\Windows\System32\drivers\snxppamd.sys [2012-2-22 100728]
S3 SNXPSAMD;SUNIX Serial Port Driver;C:\Windows\System32\drivers\snxpsamd.sys [2012-2-22 97144]
S3 StorSvc;Storage Service;C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted [2009-7-13 27136]
S3 TsUsbFlt;TsUsbFlt;C:\Windows\System32\drivers\TsUsbFlt.sys [2010-11-20 59392]
S3 TsUsbGD;Remote Desktop Generic USB Device;C:\Windows\System32\drivers\TsUsbGD.sys [2010-11-20 31232]
S3 USBAAPL64;Apple Mobile USB Driver;C:\Windows\System32\drivers\usbaapl64.sys [2012-12-13 54784]
S3 WatAdminSvc;Windows Activation Technologies Service;C:\Windows\System32\Wat\WatAdminSvc.exe [2012-3-15 1255736]
.
=============== Created Last 30 ================
.
2014-06-08 14:54:24 -------- d-----w- C:\Program Files\iPod
2014-06-08 14:54:22 -------- d-----w- C:\ProgramData\34BE82C4-E596-4e99-A191-52C6199EBF69
2014-06-08 14:54:22 -------- d-----w- C:\Program Files\iTunes
2014-06-08 14:54:22 -------- d-----w- C:\Program Files (x86)\iTunes
2014-06-08 14:48:01 75888 ----a-w- C:\ProgramData\Microsoft\Windows Defender\Definition Updates\{BA187967-165B-422D-9224-AB0B6D1BE7A5}\offreg.dll
2014-06-06 13:19:53 10702536 ----a-w- C:\ProgramData\Microsoft\Windows Defender\Definition Updates\{BA187967-165B-422D-9224-AB0B6D1BE7A5}\mpengine.dll
2014-06-06 04:31:05 122584 ----a-w- C:\Windows\System32\drivers\MBAMSwissArmy.sys
2014-06-06 04:30:49 91352 ----a-w- C:\Windows\System32\drivers\mbamchameleon.sys
2014-06-06 04:30:48 63704 ----a-w- C:\Windows\System32\drivers\mwac.sys
2014-06-06 04:30:48 25816 ----a-w- C:\Windows\System32\drivers\mbam.sys
2014-06-06 04:30:48 -------- d-----w- C:\ProgramData\Malwarebytes
2014-06-06 04:30:48 -------- d-----w- C:\Program Files (x86)\Malwarebytes Anti-Malware
2014-05-15 03:17:07 2724864 ----a-w- C:\Windows\SysWow64\mshtml.tlb
2014-05-15 03:17:07 2724864 ----a-w- C:\Windows\System32\mshtml.tlb
2014-05-14 12:47:44 477184 ----a-w- C:\Windows\System32\aepdu.dll
2014-05-14 12:47:44 424448 ----a-w- C:\Windows\System32\aeinv.dll
2014-05-14 12:47:01 1460736 ----a-w- C:\Windows\System32\lsasrv.dll
2014-05-14 12:47:00 728064 ----a-w- C:\Windows\System32\kerberos.dll
2014-05-12 00:43:10 -------- d-----w- C:\Users\a965051\AppData\Roaming\Nitro
2014-05-12 00:36:54 -------- d-----w- C:\ProgramData\Nitro
2014-05-12 00:36:32 -------- d-----w- C:\Users\a965051\AppData\Roaming\Downloaded Installations
2014-05-11 15:17:20 -------- d-----w- C:\Users\a965051\AppData\Roaming\Advanced Scan to PDF Free
2014-05-11 15:05:12 -------- d-----w- C:\Users\a965051\AppData\Roaming\Scan2PDF
2014-05-10 01:10:00 93808 ----a-w- C:\Program Files (x86)\Mozilla Firefox\webapprt-stub.exe
2014-05-10 01:10:00 277104 ----a-w- C:\Program Files (x86)\Mozilla Firefox\updater.exe
2014-05-10 01:10:00 23516272 ----a-w- C:\Program Files (x86)\Mozilla Firefox\xul.dll
2014-05-10 01:10:00 170960 ----a-w- C:\Program Files (x86)\Mozilla Firefox\webapp-uninstaller.exe
.
==================== Find3M ====================
.
2014-06-08 14:46:43 70832 ----a-w- C:\Windows\SysWow64\FlashPlayerCPLApp.cpl
2014-06-08 14:46:43 692400 ----a-w- C:\Windows\SysWow64\FlashPlayerApp.exe
2014-05-15 12:46:46 85328 ----a-w- C:\Windows\System32\drivers\aswstm.sys
2014-05-15 12:46:46 1039096 ----a-w- C:\Windows\System32\drivers\aswsnx.sys
2014-05-04 03:36:57 79184 ----a-w- C:\Windows\System32\drivers\aswMonFlt.sys
2014-05-04 03:36:57 65776 ----a-w- C:\Windows\System32\drivers\aswRvrt.sys
2014-05-04 03:36:57 208416 ----a-w- C:\Windows\System32\drivers\aswVmm.sys
2014-05-04 03:36:56 93568 ----a-w- C:\Windows\System32\drivers\aswRdr2.sys
2014-05-04 03:36:56 29208 ----a-w- C:\Windows\System32\drivers\aswHwid.sys
2014-05-04 03:36:55 43152 ----a-w- C:\Windows\avastSS.scr
2014-04-15 07:34:10 1070232 ----a-w- C:\Windows\SysWow64\MSCOMCTL.OCX
2014-04-12 02:22:05 95680 ----a-w- C:\Windows\System32\drivers\ksecdd.sys
2014-04-12 02:22:05 155072 ----a-w- C:\Windows\System32\drivers\ksecpkg.sys
2014-04-12 02:19:38 29184 ----a-w- C:\Windows\System32\sspisrv.dll
2014-04-12 02:19:38 136192 ----a-w- C:\Windows\System32\sspicli.dll
2014-04-12 02:19:37 28160 ----a-w- C:\Windows\System32\secur32.dll
2014-04-12 02:19:05 31232 ----a-w- C:\Windows\System32\lsass.exe
2014-04-12 02:12:06 22016 ----a-w- C:\Windows\SysWow64\secur32.dll
2014-04-12 02:10:56 96768 ----a-w- C:\Windows\SysWow64\sspicli.dll
2014-03-31 14:35:08 270496 ------w- C:\Windows\System32\MpSigStub.exe
.
============= FINISH: 13:20:05.56 ===============
.
UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT
.
DDS (Ver_2012-11-20.01)
.
Microsoft Windows 7 Professional
Boot Device: \Device\HarddiskVolume1
Install Date: 3/13/2012 8:15:02 PM
System Uptime: 6/8/2014 9:34:27 AM (4 hours ago)
.
Motherboard: Dell Inc. | | 0J3C2F
Processor: Intel(R) Core(TM) i5-2400 CPU @ 3.10GHz | CPU 1 | 1581/100mhz
.
==== Disk Partitions =========================
.
C: is FIXED (NTFS) - 452 GiB total, 394.381 GiB free.
D: is FIXED (NTFS) - 14 GiB total, 7.296 GiB free.
E: is CDROM (UDF)
.
==== Disabled Device Manager Items =============
.
Class GUID: {4d36e96f-e325-11ce-bfc1-08002be10318}
Description: PS/2 Compatible Mouse
Device ID: ACPI\PNP0F13\5&37175C19&0
Manufacturer: Microsoft
Name: PS/2 Compatible Mouse
PNP Device ID: ACPI\PNP0F13\5&37175C19&0
Service: i8042prt
.
==== System Restore Points ===================
.
No restore point in system.
.
==== Installed Programs ======================
.
Adobe Flash Player 13 ActiveX
Adobe Flash Player 13 Plugin
Adobe Reader X (10.1.10)
Apple Application Support
Apple Mobile Device Support
Apple Software Update
avast! Free Antivirus
Bonjour
Catalina Savings Printer
CyberLink DVD Suite
CyberLink PowerDVD 9.5
Definition Update for Microsoft Office 2010 (KB982726) 32-Bit Edition
DirectX 9 Runtime
FranklinCovey Planning Software
Garmin POI Loader
Garmin USB Drivers
Garmin WebUpdater
Google Chrome
Google Update Helper
Intel(R) Processor Graphics
iTunes
Junk Mail filter update
Malwarebytes Anti-Malware version 2.0.2.1012
McAfee Security Scan Plus
Microsoft .NET Framework 4.5.1
Microsoft Application Error Reporting
Microsoft Choice Guard
Microsoft Office 2010
Microsoft Office Access MUI (English) 2010
Microsoft Office Access Setup Metadata MUI (English) 2010
Microsoft Office Excel MUI (English) 2010
Microsoft Office Groove MUI (English) 2010
Microsoft Office InfoPath MUI (English) 2010
Microsoft Office Office 64-bit Components 2010
Microsoft Office OneNote MUI (English) 2010
Microsoft Office Outlook MUI (English) 2010
Microsoft Office PowerPoint MUI (English) 2010
Microsoft Office Professional Plus 2010
Microsoft Office Proof (English) 2010
Microsoft Office Proof (French) 2010
Microsoft Office Proof (Spanish) 2010
Microsoft Office Proofing (English) 2010
Microsoft Office Publisher MUI (English) 2010
Microsoft Office Shared 64-bit MUI (English) 2010
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2010
Microsoft Office Shared MUI (English) 2010
Microsoft Office Shared Setup Metadata MUI (English) 2010
Microsoft Office Word MUI (English) 2010
Microsoft Silverlight
Microsoft SQL Server 2005 Compact Edition [ENU]
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Mozilla Firefox 29.0.1 (x86 en-GB)
Mozilla Maintenance Service
MSVCRT
MSXML 4.0 SP2 (KB954430)
MSXML 4.0 SP2 (KB973688)
OmniPage SE 2.0
PhotoShowExpress
PowerDVD
PowerProducer
Presto! PageManager 7.15.11
Rapid Resizer
RBVirtualFolder64Inst
Realtek High Definition Audio Driver
Roxio Activation Module
Roxio BackOnTrack
Roxio Burn
Roxio Creator Starter
Roxio Express Labeler 3
Roxio File Backup
Security Update for Microsoft .NET Framework 4.5.1 (KB2898869)
Security Update for Microsoft .NET Framework 4.5.1 (KB2901126)
Security Update for Microsoft .NET Framework 4.5.1 (KB2931368)
Security Update for Microsoft Excel 2010 (KB2826033) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2553284) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2687423) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2810073) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2826023) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2826035) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2850016) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2878284) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2880971) 32-Bit Edition
Security Update for Microsoft Word 2010 (KB2863926) 32-Bit Edition
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
Sonic CinePlayer Decoder Pack
Trend Micro Client/Server Security Agent
Unity Web Player
Update for Microsoft Access 2010 (KB2553446) 32-Bit Edition
Update for Microsoft Filter Pack 2.0 (KB2878281) 32-Bit Edition
Update for Microsoft InfoPath 2010 (KB2817369) 32-Bit Edition
Update for Microsoft InfoPath 2010 (KB2817396) 32-Bit Edition
Update for Microsoft Office 2010 (KB2589298) 32-Bit Edition
Update for Microsoft Office 2010 (KB2589352) 32-Bit Edition
Update for Microsoft Office 2010 (KB2589375) 32-Bit Edition
Update for Microsoft Office 2010 (KB2597087) 32-Bit Edition
Update for Microsoft Office 2010 (KB2760598) 32-Bit Edition
Update for Microsoft Office 2010 (KB2760631) 32-Bit Edition
Update for Microsoft Office 2010 (KB2794737) 32-Bit Edition
Update for Microsoft Office 2010 (KB2825635) 32-Bit Edition
Update for Microsoft Office 2010 (KB2825640) 32-Bit Edition
Update for Microsoft Office 2010 (KB2850079) 32-Bit Edition
Update for Microsoft Office 2010 (KB2878225) 32-Bit Edition
Update for Microsoft OneNote 2010 (KB2837595) 32-Bit Edition
Update for Microsoft Outlook 2010 (KB2687567) 32-Bit Edition
Update for Microsoft PowerPoint 2010 (KB2837579) 32-Bit Edition
Update for Microsoft SharePoint Workspace 2010 (KB2760601) 32-Bit Edition
Update for Microsoft Visio 2010 (KB2880526) 32-Bit Edition
Update for Microsoft Visio Viewer 2010 (KB2837587) 32-Bit Edition
VC 9.0 Runtime
Windows Driver Package - Garmin (grmnusb) GARMIN Devices (06/03/2009 2.3.0.0)
Windows Live Call
Windows Live Communications Platform
Windows Live Essentials
Windows Live Mail
Windows Live Messenger
Windows Live Movie Maker
Windows Live Photo Gallery
Windows Live Sign-in Assistant
Windows Live Sync
Windows Live Upload Tool
Windows Live Writer
ZoneAlarm Firewall
ZoneAlarm Free Firewall
ZoneAlarm LTD Toolbar
ZoneAlarm Security
.
==== Event Viewer Messages From Past Week ========
.
6/8/2014 12:15:52 PM, Error: Service Control Manager [7034] - The Windows Image Acquisition (WIA) service terminated unexpectedly. It has done this 1 time(s).
6/6/2014 8:13:43 AM, Error: Service Control Manager [7009] - A timeout was reached (30000 milliseconds) while waiting for the ZoneAlarm Privacy Service service to connect.
6/6/2014 8:13:43 AM, Error: Service Control Manager [7000] - The ZoneAlarm Privacy Service service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.
6/6/2014 12:30:15 PM, Error: Service Control Manager [7011] - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the lmhosts service.
.
==== End Of File ===========================
I use Firefox v29.0.1 as my web browser. A few days ago, I started getting a pop-up from ***.playbook.dollfield.eu telling me that I needed to update software on my computer. (The *** part of the address changes with each pop-up.) I have not clicked on it, but have been unsuccessful in getting rid of the pop-up itself. Avast isn't finding anything, nor is malwarebytes. (By the way, Avast did not like the DDS program at all--and gave me numerous errors as I was running it--I'm not sure if that is expected.)
Things I installed in the past few weeks: Add-on menu bar for FF and some PDF creator's. The pop-up's started at least 2 weeks after everything had been installed--so I'm not sure if any were the culprit. I removed all when I started to have issues. (And Malwarebytes...I installed that a couple of days ago in an attempt to fix the issue and I updated Adobe and I-Tunes today.)
Here are my logs:
DDS (Ver_2012-11-20.01) - NTFS_AMD64
Internet Explorer: 11.0.9600.17041
Run by [removed] at 13:19:11 on 2014-06-08
Microsoft Windows 7 Professional 6.1.7601.1.1252.44.1033.18.3977.2469 [GMT -5:00]
.
AV: avast! Antivirus *Enabled/Updated* {17AD7D40-BA12-9C46-7131-94903A54AD8B}
AV: Trend Micro Client/Server Security Agent Antivirus *Enabled/Updated* {7193B549-236F-55EE-9AEC-F65279E59A92}
SP: Trend Micro Client/Server Security Agent Anti-spyware *Enabled/Updated* {CAF254AD-0555-5A60-A05C-CD200262D02F}
SP: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: avast! Antivirus *Enabled/Updated* {ACCC9CA4-9C28-93C8-4B81-AFE241D3E736}
FW: ZoneAlarm Free Firewall Firewall *Enabled* {E6380B7E-D4B2-19F1-083E-56486607704B}
FW: Trend Micro Personal Firewall *Disabled* {50C2E989-60CF-0845-AFD3-290B7D301E79}
.
============== Running Processes ===============
.
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k NetworkService
C:\Program Files (x86)\CheckPoint\ZoneAlarm\vsmon.exe
C:\Program Files\AVAST Software\Avast\AvastSvc.exe
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Windows\system32\taskhost.exe
C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Program Files (x86)\Trend Micro\Client Server Security Agent\ntrtscan.exe
C:\Windows\System32\igfxtray.exe
C:\Windows\System32\hkcmd.exe
C:\Windows\System32\igfxpers.exe
C:\Program Files\Realtek\Audio\HDA\RtDCpl64.exe
C:\Program Files\McAfee Security Scan\3.8.141\SSScheduler.exe
C:\Program Files (x86)\CyberLink\PowerDVD9\PDVD9Serv.exe
C:\Program Files (x86)\CyberLink\Shared files\RichVideo.exe
C:\Program Files (x86)\CheckPoint\ZoneAlarm\ZAPrivacyService.exe
C:\Program Files (x86)\Roxio\OEM\Roxio Burn\RoxioBurnLauncher.exe
C:\Program Files (x86)\Trend Micro\Client Server Security Agent\PccNtMon.exe
C:\Program Files (x86)\CheckPoint\ZoneAlarm\zatray.exe
C:\Program Files (x86)\ScanSoft\OmniPageSE2.0\opwareSE2.exe
C:\Program Files (x86)\CyberLink\PowerDVD\PDVDServ.exe
C:\Program Files\AVAST Software\Avast\avastui.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\system32\wbem\unsecapp.exe
C:\Program Files (x86)\Trend Micro\Client Server Security Agent\HostedAgent\svcGenericHost.exe
C:\Program Files (x86)\Trend Micro\Client Server Security Agent\tmlisten.exe
C:\Program Files (x86)\Trend Micro\Client Server Security Agent\HostedAgent\HostedAgent.exe
C:\Windows\system32\SearchIndexer.exe
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalServicePeerNet
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Program Files (x86)\Trend Micro\Client Server Security Agent\TmPfw.exe
C:\Program Files (x86)\Trend Micro\Client Server Security Agent\CNTAoSMgr.exe
C:\Program Files (x86)\Trend Micro\Client Server Security Agent\TmProxy.exe
C:\Windows\System32\svchost.exe -k secsvcs
C:\Program Files (x86)\Mozilla Firefox\firefox.exe
C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Windows\system32\taskhost.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files (x86)\iTunes\iTunesHelper.exe
C:\Program Files (x86)\Mozilla Firefox\plugin-container.exe
C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerPlugin_13_0_0_214.exe
C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerPlugin_13_0_0_214.exe
C:\Windows\System32\cscript.exe
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxps://www.yahoo.com?fr=hp-avast&type=avastbcl
uSearch Bar = hxxps://www.yahoo.com?fr=hp-avast&type=avastbcl
uSearch Page = hxxp://us.yhs4.search.yahoo.com/yhs/sea ... yhs-001&p={searchTerms}
mStart Page = hxxps://www.yahoo.com?fr=hp-avast&type=avastbcl
mWinlogon: Userinit = userinit.exe
BHO: {0E8A89AD-95D7-40EB-8D9D-083EF7066A01} - <orphaned>
BHO: TmIEPlugInBHO Class: {1CA1377B-DC1D-4A52-9585-6E06050FAC53} - C:\Program Files (x86)\Trend Micro\Client Server Security Agent\bho\1009\TmIEPlg32.dll
BHO: {5C255C8A-E604-49b4-9D64-90988571CECB} - <orphaned>
BHO: Groove GFS Browser Helper: {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files (x86)\Microsoft Office\Office14\GROOVEEX.DLL
BHO: avast! Online Security: {8E5E2654-AD2D-48bf-AC2D-D17F00898D06} - C:\Program Files\AVAST Software\Avast\aswWebRepIE.dll
BHO: Windows Live Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
BHO: Office Document Cache Handler: {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\Program Files (x86)\Microsoft Office\Office14\URLREDIR.DLL
mRun: [RemoteControl9] "C:\Program Files (x86)\CyberLink\PowerDVD9\PDVD9Serv.exe"
mRun: [PDVD9LanguageShortcut] "C:\Program Files (x86)\CyberLink\PowerDVD9\Language\Language.exe"
mRun: [RoxWatchTray] "C:\Program Files (x86)\Common Files\Roxio Shared\OEM\12.0\SharedCOM\RoxWatchTray12OEM.exe"
mRun: [Desktop Disc Tool] "C:\Program Files (x86)\Roxio\OEM\Roxio Burn\RoxioBurnLauncher.exe"
mRun: [OfficeScanNT Monitor] "C:\Program Files (x86)\Trend Micro\Client Server Security Agent\pccntmon.exe" -HideWindow
mRun: [APSDaemon] "C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe"
mRun: [BCSSync] "C:\Program Files (x86)\Microsoft Office\Office14\BCSSync.exe" /DelayServices
mRun: [ZoneAlarm] "C:\Program Files (x86)\CheckPoint\ZoneAlarm\zatray.exe"
mRun: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
mRun: [OpwareSE2] "C:\Program Files (x86)\ScanSoft\OmniPageSE2.0\OpwareSE2.exe"
mRun: [OPSE reminder] "C:\Program Files (x86)\ScanSoft\OmniPageSE2.0\EregEng\Ereg.exe" -r "C:\Program Files (x86)\ScanSoft\OmniPageSE2.0\EregEng\ereg.ini"
mRun: [RemoteControl] "C:\Program Files (x86)\CyberLink\PowerDVD\PDVDServ.exe"
mRun: [LanguageShortcut] "C:\Program Files (x86)\CyberLink\PowerDVD\Language\Language.exe"
mRun: [AvastUI.exe] "C:\Program Files\AVAST Software\Avast\AvastUI.exe" /nogui
mRun: [iTunesHelper] "C:\Program Files (x86)\iTunes\iTunesHelper.exe"
StartupFolder: C:\PROGRA~3\MICROS~1\Windows\STARTM~1\Programs\Startup\MCAFEE~1.LNK - C:\Program Files\McAfee Security Scan\3.8.141\SSScheduler.exe
mPolicies-Explorer: NoActiveDesktop = dword:1
mPolicies-Explorer: NoActiveDesktopChanges = dword:1
mPolicies-System: ConsentPromptBehaviorAdmin = dword:5
mPolicies-System: ConsentPromptBehaviorUser = dword:3
mPolicies-System: EnableUIADesktopToggle = dword:0
IE: E&xport to Microsoft Excel - C:\PROGRA~2\MICROS~1\Office14\EXCEL.EXE/3000
IE: Se&nd to OneNote - C:\PROGRA~2\MICROS~1\Office14\ONBttnIE.dll/105
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIE.dll
IE: {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - {FFFDC614-B694-4AE6-AB38-5D6374584B52} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
TCP: NameServer = 198.199.96.25 107.170.160.59
TCP: Interfaces\{519736B1-9F56-417C-B187-2F17C9ADC4CA} : DHCPNameServer = [removed] [removed]
Filter: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - C:\Program Files (x86)\Common Files\Microsoft Shared\OFFICE14\MSOXMLMF.DLL
Handler: tmpx - {0E526CB5-7446-41D1-A403-19BFE95E8C23} - C:\Program Files (x86)\Trend Micro\Client Server Security Agent\bho\1009\TmIEPlg32.dll
SSODL: WebCheck - <orphaned>
SEH: Groove GFS Stub Execution Hook - {B5A7F190-DDA6-4420-B3BA-52453494E6CD} - C:\Program Files (x86)\Microsoft Office\Office14\GROOVEEX.DLL
mASetup: {8A69D345-D564-463c-AFF1-A69D9E530F96} - "C:\Program Files (x86)\Google\Chrome\Application\35.0.1916.114\Installer\chrmstp.exe" --configure-user-settings --verbose-logging --system-level --multi-install --chrome
x64-BHO: TmIEPlugInBHO Class: {1CA1377B-DC1D-4A52-9585-6E06050FAC53} - C:\Program Files (x86)\Trend Micro\Client Server Security Agent\bho\1009\TmIEPlg.dll
x64-BHO: Groove GFS Browser Helper: {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files\Microsoft Office\Office14\GROOVEEX.DLL
x64-BHO: avast! Online Security: {8E5E2654-AD2D-48bf-AC2D-D17F00898D06} - C:\Program Files\AVAST Software\Avast\aswWebRepIE64.dll
x64-BHO: Office Document Cache Handler: {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\Program Files\Microsoft Office\Office14\URLREDIR.DLL
x64-TB: avast! Online Security: {318A227B-5E9F-45bd-8999-7F8F10CA4CF5} - LocalServer32 - <no file>
x64-Run: [IgfxTray] C:\Windows\System32\igfxtray.exe
x64-Run: [HotKeysCmds] C:\Windows\System32\hkcmd.exe
x64-Run: [Persistence] C:\Windows\System32\igfxpers.exe
x64-Run: [RtHDVCpl] C:\Program Files\Realtek\Audio\HDA\RtDCpl64.exe
x64-IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:\Program Files\Microsoft Office\Office14\ONBttnIE.dll
x64-IE: {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - {FFFDC614-B694-4AE6-AB38-5D6374584B52} - C:\Program Files\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
x64-Filter: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - C:\Program Files\Common Files\Microsoft Shared\OFFICE14\MSOXMLMF.DLL
x64-Handler: tmpx - {0E526CB5-7446-41D1-A403-19BFE95E8C23} - C:\Program Files (x86)\Trend Micro\Client Server Security Agent\bho\1009\TmIEPlg.dll
x64-Notify: igfxcui - igfxdev.dll
x64-SSODL: WebCheck - <orphaned>
x64-SEH: Groove GFS Stub Execution Hook - {B5A7F190-DDA6-4420-B3BA-52453494E6CD} - C:\Program Files\Microsoft Office\Office14\GROOVEEX.DLL
.
================= FIREFOX ===================
.
FF - ProfilePath - C:\Users\a965051\AppData\Roaming\Mozilla\Firefox\Profiles\hzb0dujg.default\
FF - prefs.js: browser.search.defaulturl - hxxp://us.yhs4.search.yahoo.com/yhs/search
FF - prefs.js: browser.search.selectedEngine - Yahoo! (Avast)
FF - prefs.js: browser.startup.homepage - hxxps://www.yahoo.com?fr=hp-avast&type=avastbcl
FF - prefs.js: keyword.URL - hxxp://us.yhs4.search.yahoo.com/yhs/search
FF - prefs.js: network.proxy.type - 0
FF - plugin: C:\PROGRA~2\MICROS~1\Office14\NPAUTHZ.DLL
FF - plugin: C:\PROGRA~2\MICROS~1\Office14\NPSPWRAP.DLL
FF - plugin: C:\Program Files (x86)\Adobe\Reader 10.0\Reader\AIR\nppdf32.dll
FF - plugin: C:\Program Files (x86)\Google\Update\1.3.24.7\npGoogleUpdate3.dll
FF - plugin: c:\Program Files (x86)\Microsoft Silverlight\5.1.30214.0\npctrlui.dll
FF - plugin: C:\Program Files (x86)\Windows Live\Photo Gallery\NPWLPG.dll
FF - plugin: C:\Program Files\McAfee Security Scan\3.8.141\npMcAfeeMSS.dll
FF - plugin: C:\Users\a965051\AppData\LocalLow\Unity\WebPlayer\loader\npUnity3D32.dll
FF - plugin: C:\Users\a965051\AppData\Roaming\CATALI~2\npBcsKtTcHW.dll
FF - plugin: C:\Windows\SysWOW64\Macromed\Flash\NPSWF32_13_0_0_214.dll
.
============= SERVICES / DRIVERS ===============
.
R0 aswRvrt;avast! Revert;C:\Windows\System32\drivers\aswRvrt.sys [2013-3-25 65776]
R0 aswVmm;avast! VM Monitor;C:\Windows\System32\drivers\aswVmm.sys [2013-3-25 208416]
R0 PxHlpa64;PxHlpa64;C:\Windows\System32\drivers\PxHlpa64.sys [2012-2-22 55856]
R1 aswSnx;aswSnx;C:\Windows\System32\drivers\aswsnx.sys [2012-4-15 1039096]
R1 aswSP;aswSP;C:\Windows\System32\drivers\aswsp.sys [2012-4-15 423240]
R1 tmlwf;Trend Micro NDIS 6.0 Filter Driver;C:\Windows\System32\drivers\tmlwf.sys [2010-11-8 196688]
R2 aswHwid;avast! HardwareID;C:\Windows\System32\drivers\aswHwid.sys [2014-5-3 29208]
R2 aswMonFlt;aswMonFlt;C:\Windows\System32\drivers\aswMonFlt.sys [2012-4-15 79184]
R2 aswStm;aswStm;C:\Windows\System32\drivers\aswstm.sys [2014-1-3 85328]
R2 avast! Antivirus;avast! Antivirus;C:\Program Files\AVAST Software\Avast\AvastSvc.exe [2014-5-3 50344]
R2 svcGenericHost;Trend Micro Client/Server Security Agent;C:\Program Files (x86)\Trend Micro\Client Server Security Agent\HostedAgent\svcGenericHost.exe [2011-4-7 50704]
R2 TmFilter;Trend Micro Filter;C:\Program Files (x86)\Trend Micro\Client Server Security Agent\TmXPFlt.sys [2011-3-24 310032]
R2 TmPreFilter;Trend Micro PreFilter;C:\Program Files (x86)\Trend Micro\Client Server Security Agent\tmpreflt.sys [2011-3-24 42768]
R2 tmwfp;Trend Micro WFP Callout Driver;C:\Windows\System32\drivers\tmwfp.sys [2010-11-8 338000]
R2 ZAPrivacyService;ZoneAlarm Privacy Service;C:\Program Files (x86)\CheckPoint\ZoneAlarm\ZAPrivacyService.exe [2013-10-15 50704]
R3 IntcDAud;Intel(R) Display Audio;C:\Windows\System32\drivers\IntcDAud.sys [2012-2-22 317440]
R3 TmPfw;Trend Micro Client/Server Security Agent Personal Firewall;C:\Program Files (x86)\Trend Micro\Client Server Security Agent\tmPfw.exe [2010-7-21 596032]
R3 TmProxy;Trend Micro Client/Server Security Agent Proxy Service;C:\Program Files (x86)\Trend Micro\Client Server Security Agent\TmProxy.exe [2010-7-21 917840]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2013-9-11 105144]
S2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2013-9-11 124088]
S2 RoxWatch12;Roxio Hard Drive Watcher 12;C:\Program Files (x86)\Common Files\Roxio Shared\OEM\12.0\SharedCOM\RoxWatch12OEM.exe [2010-11-25 219632]
S3 dmvsc;dmvsc;C:\Windows\System32\drivers\dmvsc.sys [2010-11-21 71168]
S3 IEEtwCollectorService;Internet Explorer ETW Collector Service;C:\Windows\System32\ieetwcollector.exe [2014-4-22 111616]
S3 Impcd;Impcd;C:\Windows\System32\drivers\Impcd.sys [2012-2-22 158976]
S3 McComponentHostService;McAfee Security Scan Component Host Service;C:\Program Files\McAfee Security Scan\3.8.141\McCHSvc.exe [2014-1-15 289256]
S3 nusb3hub;Renesas Electronics USB 3.0 Hub Driver;C:\Windows\System32\drivers\nusb3hub.sys [2012-2-22 80384]
S3 nusb3xhc;Renesas Electronics USB 3.0 Host Controller Driver;C:\Windows\System32\drivers\nusb3xhc.sys [2012-2-22 181248]
S3 RoxMediaDB12OEM;RoxMediaDB12OEM;C:\Program Files (x86)\Common Files\Roxio Shared\OEM\12.0\SharedCOM\RoxMediaDB12OEM.exe [2010-11-25 1116656]
S3 SNXPPAMD;SUNIX Parallel Port Driver;C:\Windows\System32\drivers\snxppamd.sys [2012-2-22 100728]
S3 SNXPSAMD;SUNIX Serial Port Driver;C:\Windows\System32\drivers\snxpsamd.sys [2012-2-22 97144]
S3 StorSvc;Storage Service;C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted [2009-7-13 27136]
S3 TsUsbFlt;TsUsbFlt;C:\Windows\System32\drivers\TsUsbFlt.sys [2010-11-20 59392]
S3 TsUsbGD;Remote Desktop Generic USB Device;C:\Windows\System32\drivers\TsUsbGD.sys [2010-11-20 31232]
S3 USBAAPL64;Apple Mobile USB Driver;C:\Windows\System32\drivers\usbaapl64.sys [2012-12-13 54784]
S3 WatAdminSvc;Windows Activation Technologies Service;C:\Windows\System32\Wat\WatAdminSvc.exe [2012-3-15 1255736]
.
=============== Created Last 30 ================
.
2014-06-08 14:54:24 -------- d-----w- C:\Program Files\iPod
2014-06-08 14:54:22 -------- d-----w- C:\ProgramData\34BE82C4-E596-4e99-A191-52C6199EBF69
2014-06-08 14:54:22 -------- d-----w- C:\Program Files\iTunes
2014-06-08 14:54:22 -------- d-----w- C:\Program Files (x86)\iTunes
2014-06-08 14:48:01 75888 ----a-w- C:\ProgramData\Microsoft\Windows Defender\Definition Updates\{BA187967-165B-422D-9224-AB0B6D1BE7A5}\offreg.dll
2014-06-06 13:19:53 10702536 ----a-w- C:\ProgramData\Microsoft\Windows Defender\Definition Updates\{BA187967-165B-422D-9224-AB0B6D1BE7A5}\mpengine.dll
2014-06-06 04:31:05 122584 ----a-w- C:\Windows\System32\drivers\MBAMSwissArmy.sys
2014-06-06 04:30:49 91352 ----a-w- C:\Windows\System32\drivers\mbamchameleon.sys
2014-06-06 04:30:48 63704 ----a-w- C:\Windows\System32\drivers\mwac.sys
2014-06-06 04:30:48 25816 ----a-w- C:\Windows\System32\drivers\mbam.sys
2014-06-06 04:30:48 -------- d-----w- C:\ProgramData\Malwarebytes
2014-06-06 04:30:48 -------- d-----w- C:\Program Files (x86)\Malwarebytes Anti-Malware
2014-05-15 03:17:07 2724864 ----a-w- C:\Windows\SysWow64\mshtml.tlb
2014-05-15 03:17:07 2724864 ----a-w- C:\Windows\System32\mshtml.tlb
2014-05-14 12:47:44 477184 ----a-w- C:\Windows\System32\aepdu.dll
2014-05-14 12:47:44 424448 ----a-w- C:\Windows\System32\aeinv.dll
2014-05-14 12:47:01 1460736 ----a-w- C:\Windows\System32\lsasrv.dll
2014-05-14 12:47:00 728064 ----a-w- C:\Windows\System32\kerberos.dll
2014-05-12 00:43:10 -------- d-----w- C:\Users\a965051\AppData\Roaming\Nitro
2014-05-12 00:36:54 -------- d-----w- C:\ProgramData\Nitro
2014-05-12 00:36:32 -------- d-----w- C:\Users\a965051\AppData\Roaming\Downloaded Installations
2014-05-11 15:17:20 -------- d-----w- C:\Users\a965051\AppData\Roaming\Advanced Scan to PDF Free
2014-05-11 15:05:12 -------- d-----w- C:\Users\a965051\AppData\Roaming\Scan2PDF
2014-05-10 01:10:00 93808 ----a-w- C:\Program Files (x86)\Mozilla Firefox\webapprt-stub.exe
2014-05-10 01:10:00 277104 ----a-w- C:\Program Files (x86)\Mozilla Firefox\updater.exe
2014-05-10 01:10:00 23516272 ----a-w- C:\Program Files (x86)\Mozilla Firefox\xul.dll
2014-05-10 01:10:00 170960 ----a-w- C:\Program Files (x86)\Mozilla Firefox\webapp-uninstaller.exe
.
==================== Find3M ====================
.
2014-06-08 14:46:43 70832 ----a-w- C:\Windows\SysWow64\FlashPlayerCPLApp.cpl
2014-06-08 14:46:43 692400 ----a-w- C:\Windows\SysWow64\FlashPlayerApp.exe
2014-05-15 12:46:46 85328 ----a-w- C:\Windows\System32\drivers\aswstm.sys
2014-05-15 12:46:46 1039096 ----a-w- C:\Windows\System32\drivers\aswsnx.sys
2014-05-04 03:36:57 79184 ----a-w- C:\Windows\System32\drivers\aswMonFlt.sys
2014-05-04 03:36:57 65776 ----a-w- C:\Windows\System32\drivers\aswRvrt.sys
2014-05-04 03:36:57 208416 ----a-w- C:\Windows\System32\drivers\aswVmm.sys
2014-05-04 03:36:56 93568 ----a-w- C:\Windows\System32\drivers\aswRdr2.sys
2014-05-04 03:36:56 29208 ----a-w- C:\Windows\System32\drivers\aswHwid.sys
2014-05-04 03:36:55 43152 ----a-w- C:\Windows\avastSS.scr
2014-04-15 07:34:10 1070232 ----a-w- C:\Windows\SysWow64\MSCOMCTL.OCX
2014-04-12 02:22:05 95680 ----a-w- C:\Windows\System32\drivers\ksecdd.sys
2014-04-12 02:22:05 155072 ----a-w- C:\Windows\System32\drivers\ksecpkg.sys
2014-04-12 02:19:38 29184 ----a-w- C:\Windows\System32\sspisrv.dll
2014-04-12 02:19:38 136192 ----a-w- C:\Windows\System32\sspicli.dll
2014-04-12 02:19:37 28160 ----a-w- C:\Windows\System32\secur32.dll
2014-04-12 02:19:05 31232 ----a-w- C:\Windows\System32\lsass.exe
2014-04-12 02:12:06 22016 ----a-w- C:\Windows\SysWow64\secur32.dll
2014-04-12 02:10:56 96768 ----a-w- C:\Windows\SysWow64\sspicli.dll
2014-03-31 14:35:08 270496 ------w- C:\Windows\System32\MpSigStub.exe
.
============= FINISH: 13:20:05.56 ===============
.
UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT
.
DDS (Ver_2012-11-20.01)
.
Microsoft Windows 7 Professional
Boot Device: \Device\HarddiskVolume1
Install Date: 3/13/2012 8:15:02 PM
System Uptime: 6/8/2014 9:34:27 AM (4 hours ago)
.
Motherboard: Dell Inc. | | 0J3C2F
Processor: Intel(R) Core(TM) i5-2400 CPU @ 3.10GHz | CPU 1 | 1581/100mhz
.
==== Disk Partitions =========================
.
C: is FIXED (NTFS) - 452 GiB total, 394.381 GiB free.
D: is FIXED (NTFS) - 14 GiB total, 7.296 GiB free.
E: is CDROM (UDF)
.
==== Disabled Device Manager Items =============
.
Class GUID: {4d36e96f-e325-11ce-bfc1-08002be10318}
Description: PS/2 Compatible Mouse
Device ID: ACPI\PNP0F13\5&37175C19&0
Manufacturer: Microsoft
Name: PS/2 Compatible Mouse
PNP Device ID: ACPI\PNP0F13\5&37175C19&0
Service: i8042prt
.
==== System Restore Points ===================
.
No restore point in system.
.
==== Installed Programs ======================
.
Adobe Flash Player 13 ActiveX
Adobe Flash Player 13 Plugin
Adobe Reader X (10.1.10)
Apple Application Support
Apple Mobile Device Support
Apple Software Update
avast! Free Antivirus
Bonjour
Catalina Savings Printer
CyberLink DVD Suite
CyberLink PowerDVD 9.5
Definition Update for Microsoft Office 2010 (KB982726) 32-Bit Edition
DirectX 9 Runtime
FranklinCovey Planning Software
Garmin POI Loader
Garmin USB Drivers
Garmin WebUpdater
Google Chrome
Google Update Helper
Intel(R) Processor Graphics
iTunes
Junk Mail filter update
Malwarebytes Anti-Malware version 2.0.2.1012
McAfee Security Scan Plus
Microsoft .NET Framework 4.5.1
Microsoft Application Error Reporting
Microsoft Choice Guard
Microsoft Office 2010
Microsoft Office Access MUI (English) 2010
Microsoft Office Access Setup Metadata MUI (English) 2010
Microsoft Office Excel MUI (English) 2010
Microsoft Office Groove MUI (English) 2010
Microsoft Office InfoPath MUI (English) 2010
Microsoft Office Office 64-bit Components 2010
Microsoft Office OneNote MUI (English) 2010
Microsoft Office Outlook MUI (English) 2010
Microsoft Office PowerPoint MUI (English) 2010
Microsoft Office Professional Plus 2010
Microsoft Office Proof (English) 2010
Microsoft Office Proof (French) 2010
Microsoft Office Proof (Spanish) 2010
Microsoft Office Proofing (English) 2010
Microsoft Office Publisher MUI (English) 2010
Microsoft Office Shared 64-bit MUI (English) 2010
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2010
Microsoft Office Shared MUI (English) 2010
Microsoft Office Shared Setup Metadata MUI (English) 2010
Microsoft Office Word MUI (English) 2010
Microsoft Silverlight
Microsoft SQL Server 2005 Compact Edition [ENU]
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Mozilla Firefox 29.0.1 (x86 en-GB)
Mozilla Maintenance Service
MSVCRT
MSXML 4.0 SP2 (KB954430)
MSXML 4.0 SP2 (KB973688)
OmniPage SE 2.0
PhotoShowExpress
PowerDVD
PowerProducer
Presto! PageManager 7.15.11
Rapid Resizer
RBVirtualFolder64Inst
Realtek High Definition Audio Driver
Roxio Activation Module
Roxio BackOnTrack
Roxio Burn
Roxio Creator Starter
Roxio Express Labeler 3
Roxio File Backup
Security Update for Microsoft .NET Framework 4.5.1 (KB2898869)
Security Update for Microsoft .NET Framework 4.5.1 (KB2901126)
Security Update for Microsoft .NET Framework 4.5.1 (KB2931368)
Security Update for Microsoft Excel 2010 (KB2826033) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2553284) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2687423) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2810073) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2826023) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2826035) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2850016) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2878284) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2880971) 32-Bit Edition
Security Update for Microsoft Word 2010 (KB2863926) 32-Bit Edition
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
Sonic CinePlayer Decoder Pack
Trend Micro Client/Server Security Agent
Unity Web Player
Update for Microsoft Access 2010 (KB2553446) 32-Bit Edition
Update for Microsoft Filter Pack 2.0 (KB2878281) 32-Bit Edition
Update for Microsoft InfoPath 2010 (KB2817369) 32-Bit Edition
Update for Microsoft InfoPath 2010 (KB2817396) 32-Bit Edition
Update for Microsoft Office 2010 (KB2589298) 32-Bit Edition
Update for Microsoft Office 2010 (KB2589352) 32-Bit Edition
Update for Microsoft Office 2010 (KB2589375) 32-Bit Edition
Update for Microsoft Office 2010 (KB2597087) 32-Bit Edition
Update for Microsoft Office 2010 (KB2760598) 32-Bit Edition
Update for Microsoft Office 2010 (KB2760631) 32-Bit Edition
Update for Microsoft Office 2010 (KB2794737) 32-Bit Edition
Update for Microsoft Office 2010 (KB2825635) 32-Bit Edition
Update for Microsoft Office 2010 (KB2825640) 32-Bit Edition
Update for Microsoft Office 2010 (KB2850079) 32-Bit Edition
Update for Microsoft Office 2010 (KB2878225) 32-Bit Edition
Update for Microsoft OneNote 2010 (KB2837595) 32-Bit Edition
Update for Microsoft Outlook 2010 (KB2687567) 32-Bit Edition
Update for Microsoft PowerPoint 2010 (KB2837579) 32-Bit Edition
Update for Microsoft SharePoint Workspace 2010 (KB2760601) 32-Bit Edition
Update for Microsoft Visio 2010 (KB2880526) 32-Bit Edition
Update for Microsoft Visio Viewer 2010 (KB2837587) 32-Bit Edition
VC 9.0 Runtime
Windows Driver Package - Garmin (grmnusb) GARMIN Devices (06/03/2009 2.3.0.0)
Windows Live Call
Windows Live Communications Platform
Windows Live Essentials
Windows Live Mail
Windows Live Messenger
Windows Live Movie Maker
Windows Live Photo Gallery
Windows Live Sign-in Assistant
Windows Live Sync
Windows Live Upload Tool
Windows Live Writer
ZoneAlarm Firewall
ZoneAlarm Free Firewall
ZoneAlarm LTD Toolbar
ZoneAlarm Security
.
==== Event Viewer Messages From Past Week ========
.
6/8/2014 12:15:52 PM, Error: Service Control Manager [7034] - The Windows Image Acquisition (WIA) service terminated unexpectedly. It has done this 1 time(s).
6/6/2014 8:13:43 AM, Error: Service Control Manager [7009] - A timeout was reached (30000 milliseconds) while waiting for the ZoneAlarm Privacy Service service to connect.
6/6/2014 8:13:43 AM, Error: Service Control Manager [7000] - The ZoneAlarm Privacy Service service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.
6/6/2014 12:30:15 PM, Error: Service Control Manager [7011] - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the lmhosts service.
.
==== End Of File ===========================

textbox. Do not include the word Code