There is a nasty extension on my browser, which (if you check out my attachment) cannot be removed or disabled because "it is managed". It's called PDFConverTer 1.0 and has the following impact:
- 90% of online clicks are either routed through some bizarre URL or end up at the wrong destination, leading me to a maze of ads and games
- Ads spontaneously pop up and often cover or block core functionality on sites
- I have to open links in a new tab to avoid be re-routed elsewhere
- Computer slower and regularly get an 'aww snap!' from the Chrome browser
Any assistance would be greatly appreciated! Please see logs pasted below.
Thanks,
Emmie
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DDS (Ver_2012-11-20.01) - NTFS_AMD64
Internet Explorer: 11.0.9600.17041
Run by usr at 1:56:16 on 2014-05-27
Microsoft Windows 7 Home Premium 6.1.7601.1.1252.61.1033.18.3957.1931 [GMT 10:00]
.
SP: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
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============== Running Processes ===============
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C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\nvvsvc.exe
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k GPSvcGroup
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\WLANExt.exe
C:\Windows\system32\nvvsvc.exe
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files (x86)\Common Files\ArcSoft\esinter\Bin\eservutil.exe
C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe
C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Broadcom\BPowMon\BPowMon.exe
C:\Program Files (x86)\Microsoft Application Virtualization Client\sftvsa.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
C:\Program Files (x86)\Microsoft Application Virtualization Client\sftlist.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
C:\Program Files (x86)\Common Files\Microsoft Shared\Virtualization Handler\CVHSVC.EXE
C:\Windows\system32\SearchIndexer.exe
C:\Windows\system32\taskhost.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe
C:\Program Files (x86)\AmIcoSingLun\AmIcoSinglun64.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files (x86)\Browsersafeguard\BrowserSafeguard.exe
C:\Program Files (x86)\Skype\Phone\Skype.exe
C:\Users\usr\AppData\Local\Microsoft\SkyDrive\SkyDrive.exe
C:\Users\usr\AppData\Local\Smartbar\Application\QuickShare.exe
C:\Windows\System32\StikyNot.exe
C:\Program Files\McAfee Security Scan\3.8.141\SSScheduler.exe
C:\Program Files (x86)\ArcSoft\TotalMedia Theatre 6\TotalMedia Server\TM Server.exe
C:\Program Files (x86)\iTunes\iTunesHelper.exe
C:\Program Files\Synaptics\SynTP\SynTPHelper.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Windows\System32\svchost.exe -k LocalServicePeerNet
C:\Windows\System32\svchost.exe -k secsvcs
C:\Windows\system32\wuauclt.exe
C:\Program Files\McAfee Security Scan\3.8.141\McUicnt.exe
C:\Users\usr\AppData\Local\Smartbar\Application\Lrcnta.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
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UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT
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DDS (Ver_2012-11-20.01)
.
Microsoft Windows 7 Home Premium
Boot Device: \Device\HarddiskVolume1
Install Date: 1/08/2013 12:21:01 PM
System Uptime: 27/05/2014 12:20:24 AM (1 hours ago)
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Motherboard: Acer | | Aspire 4741
Processor: Intel(R) Core(TM) i5 CPU M 430 @ 2.27GHz | CPU 1 | 2267/133mhz
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==== Disk Partitions =========================
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C: is FIXED (NTFS) - 466 GiB total, 382.837 GiB free.
D: is CDROM ()
E: is CDROM (CDFS)
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==== Disabled Device Manager Items =============
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==== System Restore Points ===================
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RP163: 12/05/2014 10:33:25 PM - Windows Update
RP164: 13/05/2014 8:28:54 AM - Windows Update
RP165: 13/05/2014 10:38:00 PM - Windows Update
RP166: 15/05/2014 8:34:48 AM - Windows Update
RP168: 20/05/2014 12:26:01 AM - Windows Update
RP169: 20/05/2014 10:02:01 PM - Windows Update
RP170: 21/05/2014 10:34:17 PM - Windows Update
RP171: 22/05/2014 8:23:58 AM - Windows Update
RP173: 25/05/2014 12:17:08 AM - Windows Update
RP174: 26/05/2014 12:10:04 AM - Windows Update
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==== Installed Programs ======================
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Acer Crystal Eye webcam
Adobe Reader XI (11.0.07)
Alcor Micro USB Card Reader
Apple Application Support
Apple Mobile Device Support
Apple Software Update