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PC has a virus as fan on loud and can't run DDS

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This thread's last reply is from March 19, 2014, 10:30 AM UTC. Software, malware, and removal-tool advice below may be out of date — treat specific steps and download links with caution.

amz84uk
March 14, 2014, 5:04 PM UTC
Hi,

My PC has contracted a virus. I have downloaded and tried to install malwarebytes in both normal and safe mode but receive the error, Access is denied.

I have tried to download and run DDS, but the error message "Windows cannot access the specified device, path or file. You may not have the appropriate permissions to access them" appears.

I am the only person who uses my home laptop.

AVG and other anti-spyware software doesn't seem to work either. Please can someone help me, and guide me how to get my computer back to normal.

The System Restore doesn't seem to work either.



Thanks.
Cypher Admin/Teacher
March 17, 2014, 3:17 PM UTC
Hi,
Can you give me a bit of information about your computer.
Is it windows XP, Vista, 7, or 8? if it's windows 7 or 8 is it 32 or 64 bit?
amz84uk
March 18, 2014, 7:10 PM UTC
Hi Cypher. Thank you for getting back to me. I have had some assistance from another techie on another forum, so feel free to close this. Many thanks for your help.
Cypher Admin/Teacher
March 19, 2014, 10:30 AM UTC
Hi,
I have had some assistance from another techie on another forum, so feel free to close this.

No problem, thank you for letting me know.

As you no longer require help, this topic is now closed.

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