Hi,
My mother installed a downloaded file she shouldn't have and her Windows 7 computer is now having pop-up ads, amongst numerous signs of infection (Spybot getting de-activated, homepages changed on all installed browsers, being unable to remove websteroids plugin that got installed, and numerous pieces of malware identified by various online and MBAM scans that seem to consistently be unresolved).
Amongst these named infections found by numerous scans are PUP.Optional.InternetUpdater.A, Adware.Agent.NVF, Bundled.Toolbar.Ask, Trojan.Agent, and WiseConvert.
Thanks for your help in advance and here are my logs (first DDS then attach):
DDS (Ver_2012-11-20.01) - NTFS_AMD64
Internet Explorer: 11.0.9600.16428
Run by [removed] at 23:51:37 on 2014-01-05
Microsoft Windows 7 Professional 6.1.7601.1.1252.2.1033.18.3823.2349 [GMT -5:00]
.
AV: AVG AntiVirus Free Edition 2013 *Enabled/Updated* {0E9420C4-06B3-7FA0-3AB1-6E49CB52ECD9}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: Spybot - Search and Destroy *Disabled/Updated* {9BC38DF1-3CCA-732D-A930-C1CA5F20A4B0}
SP: AVG AntiVirus Free Edition 2013 *Enabled/Updated* {B5F5C120-2089-702E-0001-553BB0D5A664}
.
============== Running Processes ===============
.
C:\PROGRA~2\AVG\AVG2013\avgrsa.exe
C:\Program Files (x86)\AVG\AVG2013\avgcsrva.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\system32\atiesrxx.exe
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k GPSvcGroup
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\atieclxx.exe
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files\SUPERAntiSpyware\SASCORE64.EXE
C:\Program Files (x86)\AVG\AVG2013\avgidsagent.exe
C:\Program Files (x86)\AVG\AVG2013\avgwdsvc.exe
C:\Windows\system32\lxbfcoms.exe
C:\Program Files\Microsoft LifeCam\MSCamS64.exe
C:\Windows\system32\svchost.exe -k imgsvc
C:\Program Files (x86)\AVG\AVG2013\avgnsa.exe
C:\Program Files (x86)\AVG\AVG2013\avgemca.exe
C:\Windows\system32\taskhost.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Program Files (x86)\Analog Devices\Core\smax4pnp.exe
C:\Program Files (x86)\AVG\AVG2013\avgui.exe
C:\Program Files (x86)\Spybot - Search & Destroy 2\SDTray.exe
C:\Program Files (x86)\Renesas Electronics\USB 3.0 Host Controller Driver\Application\nusb3mon.exe
C:\Windows\system32\SearchIndexer.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Windows\System32\svchost.exe -k LocalServicePeerNet
C:\Program Files (x86)\Mozilla Firefox\firefox.exe
C:\Windows\servicing\TrustedInstaller.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\System32\cscript.exe
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxps://www.google.ca/
mWinlogon: Userinit = userinit.exe,
BHO: Spybot-S&D IE Protection: {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files (x86)\Spybot - Search & Destroy 2\SDHelper.dll
uRun: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
uRun: [cdloader] "C:\Users\Sharon\AppData\Roaming\mjusbsp\cdloader2.exe" MAGICJACK
uRun: [Spybot-S&D Cleaning] "C:\Program Files (x86)\Spybot - Search & Destroy 2\SDCleaner.exe" /autoclean
mRun: [SoundMAXPnP] C:\Program Files (x86)\Analog Devices\Core\smax4pnp.exe
mRun: [LifeCam] "C:\Program Files (x86)\Microsoft LifeCam\LifeExp.exe"
mRun: [AVG_UI] "C:\Program Files (x86)\AVG\AVG2013\avgui.exe" /TRAYONLY
mRun: [SDTray] "C:\Program Files (x86)\Spybot - Search & Destroy 2\SDTray.exe"
mRun: [NUSB3MON] "C:\Program Files (x86)\Renesas Electronics\USB 3.0 Host Controller Driver\Application\nusb3mon.exe"
mRun: [Total Defense PC Tuneup Reminder] C:\Program Files (x86)\Total Defense\PC Tune-Up\Reminder-PCTuneup.exe
mRun: [bdruninstaller] "C:\Program Files\Common Files\Bitdefender\SetupInformation\downloader\setuplauncher.exe" /run:"C:\Program Files\Common Files\Bitdefender\SetupInformation\downloader\setupdownloader.exe" /args:"/after_restart"
StartupFolder: C:\PROGRA~3\MICROS~1\Windows\STARTM~1\Programs\Startup\MICROS~1.LNK - C:\Program Files (x86)\Microsoft Office\Office10\OSA.EXE
uPolicies-Explorer: NoDriveTypeAutoRun = dword:145
mPolicies-Explorer: NoActiveDesktop = dword:1
mPolicies-System: ConsentPromptBehaviorAdmin = dword:5
mPolicies-System: ConsentPromptBehaviorUser = dword:3
mPolicies-System: EnableUIADesktopToggle = dword:0
IE: E&xport to Microsoft Excel - C:\PROGRA~2\MICROS~2\Office10\EXCEL.EXE/3000
IE: {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files (x86)\Spybot - Search & Destroy 2\SDHelper.dll
DPF: {4B54A9DE-EF1C-4EBE-A328-7C28EA3B433A} - hxxp://quickscan.bitdefender.com/qsax/qsax.cab
TCP: NameServer = 192.168.2.1
TCP: Interfaces\{AD2AA287-FDD7-4D69-AF62-80D5F4710BA7} : DHCPNameServer = 192.168.2.1
Handler: cdo - {CD00020A-8B95-11D1-82DB-00C04FB1625D} - C:\Program Files (x86)\Common Files\Microsoft Shared\Web Folders\PKMCDO.DLL
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\Program Files (x86)\Common Files\Skype\Skype4COM.dll
Notify: SDWinLogon - SDWinLogon.dll
SSODL: WebCheck - <orphaned>
mASetup: {8A69D345-D564-463c-AFF1-A69D9E530F96} - "C:\Program Files (x86)\Google\Chrome\Application\31.0.1650.59\Installer\chrmstp.exe" --configure-user-settings --verbose-logging --system-level --multi-install --chrome
x64-BHO: Java(tm) Plug-In SSV Helper: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre7\bin\ssv.dll
x64-BHO: Java(tm) Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre7\bin\jp2ssv.dll
x64-Handler: cdo - {CD00020A-8B95-11D1-82DB-00C04FB1625D} - <orphaned>
x64-Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - <orphaned>
x64-SSODL: WebCheck - <orphaned>
.
================= FIREFOX ===================
.
FF - ProfilePath - C:\Users\Sharon\AppData\Roaming\Mozilla\Firefox\Profiles\1cohlypi.default\
FF - prefs.js: browser.search.selectedEngine - Google
FF - prefs.js: browser.startup.homepage - www.google.ca
FF - plugin: C:\Program Files (x86)\Adobe\Reader 11.0\Reader\AIR\nppdf32.dll
FF - plugin: C:\Program Files (x86)\Google\Update\1.3.21.123\npGoogleUpdate3.dll
FF - plugin: C:\Users\Sharon\AppData\Roaming\Mozilla\Firefox\Profiles\1cohlypi.default\extensions\{e001c731-5e37-4538-a5cb-8168736a2360}\plugins\npqscan.dll
FF - plugin: C:\Windows\SysWOW64\Macromed\Flash\NPSWF32_11_9_900_170.dll
.
============= SERVICES / DRIVERS ===============
.
R0 AVGIDSHA;AVGIDSHA;C:\Windows\System32\drivers\avgidsha.sys [2013-7-20 71480]
R0 Avgloga;AVG Logging Driver;C:\Windows\System32\drivers\avgloga.sys [2013-7-20 311608]
R0 Avgmfx64;AVG Mini-Filter Resident Anti-Virus Shield;C:\Windows\System32\drivers\avgmfx64.sys [2013-7-1 116536]
R0 Avgrkx64;AVG Anti-Rootkit Driver;C:\Windows\System32\drivers\avgrkx64.sys [2013-10-23 45880]
R1 AVGIDSDriver;AVGIDSDriver;C:\Windows\System32\drivers\avgidsdrivera.sys [2013-11-25 246072]
R1 Avgldx64;AVG AVI Loader Driver;C:\Windows\System32\drivers\avgldx64.sys [2013-7-20 206648]
R1 Avgtdia;AVG TDI Driver;C:\Windows\System32\drivers\avgtdia.sys [2013-3-21 240952]
R1 SASDIFSV;SASDIFSV;C:\Program Files\SUPERAntiSpyware\sasdifsv64.sys [2011-7-22 14928]
R1 SASKUTIL;SASKUTIL;C:\Program Files\SUPERAntiSpyware\saskutil64.sys [2011-7-12 12368]
R2 !SASCORE;SAS Core Service;C:\Program Files\SUPERAntiSpyware\SASCore64.exe [2012-7-11 140672]
R2 AMD External Events Utility;AMD External Events Utility;C:\Windows\System32\atiesrxx.exe [2011-4-20 238080]
R2 AVGIDSAgent;AVGIDSAgent;C:\Program Files (x86)\AVG\AVG2013\avgidsagent.exe [2013-7-4 4939312]
R2 avgwd;AVG WatchDog;C:\Program Files (x86)\AVG\AVG2013\avgwdsvc.exe [2013-11-20 283136]
R2 lxbf_device;lxbf_device;C:\Windows\System32\lxbfcoms.exe -service --> C:\Windows\System32\lxbfcoms.exe -service [?]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2013-9-11 105144]
S2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2013-9-11 124088]
S3 dmvsc;dmvsc;C:\Windows\System32\drivers\dmvsc.sys [2010-11-21 71168]
S3 IEEtwCollectorService;Internet Explorer ETW Collector Service;C:\Windows\System32\ieetwcollector.exe [2013-12-12 111616]
S3 pwdrvio;pwdrvio;C:\Windows\System32\pwdrvio.sys [2012-12-30 19032]
S3 pwdspio;pwdspio;C:\Windows\System32\pwdspio.sys [2012-12-30 12384]
S3 RdpVideoMiniport;Remote Desktop Video Miniport Driver;C:\Windows\System32\drivers\rdpvideominiport.sys [2012-12-29 19456]
S3 SDScannerService;Spybot-S&D 2 Scanner Service;C:\Program Files (x86)\Spybot - Search & Destroy 2\SDFSSvc.exe [2012-12-28 1103392]
S3 SDUpdateService;Spybot-S&D 2 Updating Service;C:\Program Files (x86)\Spybot - Search & Destroy 2\SDUpdSvc.exe [2012-12-28 1369624]
S3 SDWSCService;Spybot-S&D 2 Security Center Service;C:\Program Files (x86)\Spybot - Search & Destroy 2\SDWSCSvc.exe [2012-12-28 168384]
S3 SkypeUpdate;Skype Updater;C:\Program Files (x86)\Skype\Updater\Updater.exe [2013-9-5 171680]
S3 StorSvc;Storage Service;C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted [2009-7-13 27136]
S3 TsUsbFlt;TsUsbFlt;C:\Windows\System32\drivers\TsUsbFlt.sys [2012-12-29 57856]
S3 TsUsbGD;Remote Desktop Generic USB Device;C:\Windows\System32\drivers\TsUsbGD.sys [2012-12-29 30208]
S3 WatAdminSvc;Windows Activation Technologies Service;C:\Windows\System32\Wat\WatAdminSvc.exe [2012-12-29 1255736]
S3 WDC_SAM;WD SCSI Pass Thru driver;C:\Windows\System32\drivers\wdcsam64.sys [2008-5-6 14464]
.
=============== Created Last 30 ================
.
2014-01-05 18:15:04 -------- d-----w- C:\Users\Sharon\AppData\Roaming\Malwarebytes
2014-01-05 15:50:27 -------- d-----w- C:\Program Files (x86)\ESET
2014-01-05 15:45:46 -------- d-----w- C:\Users\Sharon\AppData\Local\MFAData
2014-01-05 15:45:45 -------- d-----w- C:\Program Files\Common Files\Bitdefender
2014-01-05 15:45:20 -------- d-----w- C:\Program Files (x86)\Common Files\Bitdefender
2014-01-05 15:44:20 -------- d-----w- C:\Users\Sharon\AppData\Roaming\QuickScan
2014-01-04 21:22:34 -------- d-----w- C:\ProgramData\Malwarebytes
2014-01-04 21:22:33 25928 ----a-w- C:\Windows\System32\drivers\mbam.sys
2014-01-04 21:22:33 -------- d-----w- C:\Program Files (x86)\Malwarebytes' Anti-Malware
2014-01-04 19:02:11 -------- d-----w- C:\ProgramData\Websteroids
2014-01-04 18:15:16 -------- d-----w- C:\SUPERDelete
2014-01-04 18:12:55 -------- d-----w- C:\Users\Sharon\AppData\Roaming\SUPERAntiSpyware.com
2014-01-04 16:55:02 -------- d-----w- C:\ProgramData\Updater
2014-01-04 16:55:02 -------- d-----w- C:\ProgramData\RHelpers
2014-01-04 16:54:54 -------- d-----w- C:\Program Files (x86)\WiseConvert
2013-12-30 02:46:44 -------- d-----w- C:\Windows\Migration
2013-12-30 02:36:33 -------- d-----w- C:\Users\Sharon\AppData\Local\fontconfig
2013-12-30 02:36:31 -------- d-----w- C:\Users\Sharon\AppData\Local\gegl-0.2
2013-12-30 02:36:31 -------- d-----w- C:\Users\Sharon\.gimp-2.8
2013-12-30 02:34:20 -------- d-----w- C:\Users\Sharon\AppData\Local\Programs
2013-12-12 08:02:45 167424 ----a-w- C:\Program Files\Windows Media Player\wmplayer.exe
2013-12-12 08:02:45 164864 ----a-w- C:\Program Files (x86)\Windows Media Player\wmplayer.exe
2013-12-12 08:02:45 12625920 ----a-w- C:\Windows\System32\wmploc.DLL
2013-12-12 08:02:44 12625408 ----a-w- C:\Windows\SysWow64\wmploc.DLL
2013-12-11 09:42:55 335360 ----a-w- C:\Windows\System32\msieftp.dll
2013-12-11 00:03:00 71048 ----a-w- C:\Windows\SysWow64\FlashPlayerCPLApp.cpl
2013-12-11 00:03:00 692616 ----a-w- C:\Windows\SysWow64\FlashPlayerApp.exe
.
==================== Find3M ====================
.
2013-12-11 00:02:34 9272200 ----a-w- C:\Windows\SysWow64\FlashPlayerInstaller.exe
2013-11-26 10:19:07 2724864 ----a-w- C:\Windows\System32\mshtml.tlb
2013-11-26 10:18:23 4096 ----a-w- C:\Windows\System32\ieetwcollectorres.dll
2013-11-26 09:48:07 66048 ----a-w- C:\Windows\System32\iesetup.dll
2013-11-26 09:46:25 48640 ----a-w- C:\Windows\System32\ieetwproxystub.dll
2013-11-26 09:23:02 2724864 ----a-w- C:\Windows\SysWow64\mshtml.tlb
2013-11-26 09:18:39 139264 ----a-w- C:\Windows\System32\ieUnatt.exe
2013-11-26 09:18:09 111616 ----a-w- C:\Windows\System32\ieetwcollector.exe
2013-11-26 09:16:57 708608 ----a-w- C:\Windows\System32\jscript9diag.dll
2013-11-26 08:35:02 5769216 ----a-w- C:\Windows\System32\jscript9.dll
2013-11-26 08:28:16 553472 ----a-w- C:\Windows\SysWow64\jscript9diag.dll
2013-11-26 08:16:12 4243968 ----a-w- C:\Windows\SysWow64\jscript9.dll
2013-11-26 08:02:16 1995264 ----a-w- C:\Windows\System32\inetcpl.cpl
2013-11-26 07:32:06 1928192 ----a-w- C:\Windows\SysWow64\inetcpl.cpl
2013-11-26 07:07:57 2334208 ----a-w- C:\Windows\System32\wininet.dll
2013-11-26 06:33:33 1820160 ----a-w- C:\Windows\SysWow64\wininet.dll
2013-11-25 06:48:36 246072 ----a-w- C:\Windows\System32\drivers\avgidsdrivera.sys
2013-11-23 18:26:20 417792 ----a-w- C:\Windows\SysWow64\WMPhoto.dll
2013-11-23 17:47:34 465920 ----a-w- C:\Windows\System32\WMPhoto.dll
2013-11-12 02:23:09 2048 ----a-w- C:\Windows\System32\tzres.dll
2013-11-12 02:07:29 2048 ----a-w- C:\Windows\SysWow64\tzres.dll
2013-10-30 02:19:52 301568 ----a-w- C:\Windows\SysWow64\msieftp.dll
2013-10-30 01:24:31 3155968 ----a-w- C:\Windows\System32\win32k.sys
2013-10-23 06:05:08 45880 ----a-w- C:\Windows\System32\drivers\avgrkx64.sys
2013-10-20 09:04:27 108968 ----a-w- C:\Windows\System32\WindowsAccessBridge-64.dll
2013-10-20 09:03:24 96168 ----a-w- C:\Windows\SysWow64\WindowsAccessBridge-32.dll
2013-10-19 02:18:57 81408 ----a-w- C:\Windows\System32\imagehlp.dll
2013-10-19 01:36:59 159232 ----a-w- C:\Windows\SysWow64\imagehlp.dll
2013-10-12 02:32:04 150016 ----a-w- C:\Windows\System32\wshom.ocx
2013-10-12 02:31:04 202752 ----a-w- C:\Windows\System32\scrrun.dll
2013-10-12 02:30:42 830464 ----a-w- C:\Windows\System32\nshwfp.dll
2013-10-12 02:29:21 859648 ----a-w- C:\Windows\System32\IKEEXT.DLL
2013-10-12 02:29:08 324096 ----a-w- C:\Windows\System32\FWPUCLNT.DLL
2013-10-12 02:04:36 121856 ----a-w- C:\Windows\SysWow64\wshom.ocx
2013-10-12 02:03:31 163840 ----a-w- C:\Windows\SysWow64\scrrun.dll
2013-10-12 02:03:08 656896 ----a-w- C:\Windows\SysWow64\nshwfp.dll
2013-10-12 02:01:25 216576 ----a-w- C:\Windows\SysWow64\FWPUCLNT.DLL
2013-10-12 01:33:39 156160 ----a-w- C:\Windows\System32\cscript.exe
2013-10-12 01:33:26 168960 ----a-w- C:\Windows\System32\wscript.exe
2013-10-12 01:15:48 141824 ----a-w- C:\Windows\SysWow64\wscript.exe
2013-10-12 01:15:48 126976 ----a-w- C:\Windows\SysWow64\cscript.exe
.
============= FINISH: 23:52:09.12 ===============
.
UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT
.
DDS (Ver_2012-11-20.01)
.
Microsoft Windows 7 Professional
Boot Device: \Device\HarddiskVolume1
Install Date: 28/12/2012 1:23:57 PM
System Uptime: 05/01/2014 11:36:49 PM (0 hours ago)
.
Motherboard: Hewlett-Packard | | 3029h
Processor: AMD Athlon(tm) Dual Core Processor 5000B | XU1 PROCESSOR | 2600/1000mhz
.
==== Disk Partitions =========================
.
C: is FIXED (NTFS) - 695 GiB total, 637.419 GiB free.
D: is CDROM ()
.
==== Disabled Device Manager Items =============
.
Class GUID: {4d36e96f-e325-11ce-bfc1-08002be10318}
Description: PS/2 Compatible Mouse
Device ID: ACPI\PNP0F13\4&38EEAF84&0
Manufacturer: Microsoft
Name: PS/2 Compatible Mouse
PNP Device ID: ACPI\PNP0F13\4&38EEAF84&0
Service: i8042prt
.
Class GUID: {4d36e96b-e325-11ce-bfc1-08002be10318}
Description: Standard PS/2 Keyboard
Device ID: ACPI\PNP0303\4&38EEAF84&0
Manufacturer: (Standard keyboards)
Name: Standard PS/2 Keyboard
PNP Device ID: ACPI\PNP0303\4&38EEAF84&0
Service: i8042prt
.
==== System Restore Points ===================
.
RP94: 23/12/2013 12:37:15 AM - Scheduled Checkpoint
RP95: 29/12/2013 10:34:03 AM - PC Pitstop Restore Point
RP96: 29/12/2013 9:45:03 PM - Windows Update
RP97: 05/01/2014 10:28:06 PM - Scheduled Checkpoint
.
==== Installed Programs ======================
.
Adobe Flash Player 11 Plugin
Adobe Reader XI (11.0.05)
AVG 2013
Bullzip PDF Printer 9.3.0.1516
Coby Media Manager
Coupon Printer for Windows
ESET Online Scanner v3
FreeRIP 3.92
GIMP 2.8.10
Google Chrome
Google Update Helper
HP Deskjet 1050 J410 series Basic Device Software
HP Deskjet 1050 J410 series Help
HP Deskjet 1050 J410 series Product Improvement Study
HP Photo Creations
HP Update
Java 7 Update 45
Java 7 Update 45 (64-bit)
Lexmark X6100 Series
LibreOffice 3.6
magicJack
Malwarebytes Anti-Malware version 1.75.0.1300
Microsoft .NET Framework 4.5.1
Microsoft Corporation
Microsoft LifeCam
Microsoft Office XP Professional with FrontPage
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
MiniTool Partition Wizard Home Edition 7.6.1
Mozilla Firefox 26.0 (x86 en-US)
Mozilla Maintenance Service
Mozilla Thunderbird 24.1.0 (x86 en-US)
PC Pitstop Download Nitro 1.5.0.0
PhotoScape
Print Workshop 2008 LE
Renesas Electronics USB 3.0 Host Controller Driver
Skype™ 6.11
SoundMAX
Spybot - Search & Destroy
SUPERAntiSpyware
The Kakuro Code
Updater
Visual Studio 2010 x64 Redistributables
Windows Driver Package - Advanced Micro Devices, Inc. (amdkmdap) Display (07/03/2012 8.[removed])
WordPerfect Office 11
.
==== Event Viewer Messages From Past Week ========
.
30/12/2013 4:35:18 PM, Error: Service Control Manager [7011] - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the ShellHWDetection service.
05/01/2014 11:37:49 PM, Error: Microsoft-Windows-WMPNSS-Service [14353] - A media delivery engine with ID '0' was not initialized due to error '0x800700b7' when adding the URL 'http://+:10243/WMPNSSv4/2811996591/'. Restart your computer, and then restart the WMPNetworkSvc service. If the problem persists, reinstall Windows Media Player if possible.
05/01/2014 11:37:49 PM, Error: Microsoft-Windows-WMPNSS-Service [14349] - A new media server was not initialized because the Windows Media Delivery Engine did not initialize due to error '0x800700b7'. Restart your computer, and then restart the WMPNetworkSvc service. If the problem persists, reinstall Windows Media Player if possible.
05/01/2014 11:35:57 PM, Error: Service Control Manager [7001] - The Computer Browser service depends on the Server service which failed to start because of the following error: The dependency service or group failed to start.
05/01/2014 10:48:01 PM, Error: Service Control Manager [7001] - The HomeGroup Provider service depends on the Function Discovery Provider Host service which failed to start because of the following error: The dependency service or group failed to start.
05/01/2014 10:48:00 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service WSearch with arguments "" in order to run the server: {9E175B6D-F52A-11D8-B9A5-505054503030}
05/01/2014 10:48:00 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service WSearch with arguments "" in order to run the server: {7D096C5F-AC08-4F1F-BEB7-5C22C517CE39}
05/01/2014 10:47:55 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service EventSystem with arguments "" in order to run the server: {1BE1F766-5536-11D1-B726-00C04FB926AF}
05/01/2014 10:47:48 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service ShellHWDetection with arguments "" in order to run the server: {DD522ACC-F821-461A-A407-50B198B896DC}
05/01/2014 10:31:48 PM, Error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: AVGIDSDriver Avgldx64 discache SASDIFSV SASKUTIL spldr Wanarpv6
05/01/2014 10:31:48 PM, Error: Service Control Manager [7001] - The AVGIDSAgent service depends on the AVGIDSDriver service which failed to start because of the following error: A device attached to the system is not functioning.
05/01/2014 10:30:55 PM, Error: Service Control Manager [7006] - The ScRegSetValueExW call failed for FailureActions with the following error: Access is denied.
04/01/2014 12:12:27 AM, Error: Microsoft-Windows-DistributedCOM [10016] - The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID {8BC3F05E-D86B-11D0-A075-00C04FB68820} and APPID {8BC3F05E-D86B-11D0-A075-00C04FB68820} to the user Maisonville\Guest SID (S-1-5-21-3310497078-3473027591-919061896-501) from address LocalHost (Using LRPC). This security permission can be modified using the Component Services administrative tool.
04/01/2014 1:53:38 PM, Error: bowser [8003] - The master browser has received a server announcement from the computer DEREK-LAPTOP that believes that it is the master browser for the domain on transport NetBT_Tcpip_{AD2AA287-FDD7-4D69-AF62-80D5F4710BA7}. The master browser is stopping or an election is being forced.
01/01/2014 12:11:29 PM, Error: Service Control Manager [7011] - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the Netman service.
.
==== End Of File ===========================
My mother installed a downloaded file she shouldn't have and her Windows 7 computer is now having pop-up ads, amongst numerous signs of infection (Spybot getting de-activated, homepages changed on all installed browsers, being unable to remove websteroids plugin that got installed, and numerous pieces of malware identified by various online and MBAM scans that seem to consistently be unresolved).
Amongst these named infections found by numerous scans are PUP.Optional.InternetUpdater.A, Adware.Agent.NVF, Bundled.Toolbar.Ask, Trojan.Agent, and WiseConvert.
Thanks for your help in advance and here are my logs (first DDS then attach):
DDS (Ver_2012-11-20.01) - NTFS_AMD64
Internet Explorer: 11.0.9600.16428
Run by [removed] at 23:51:37 on 2014-01-05
Microsoft Windows 7 Professional 6.1.7601.1.1252.2.1033.18.3823.2349 [GMT -5:00]
.
AV: AVG AntiVirus Free Edition 2013 *Enabled/Updated* {0E9420C4-06B3-7FA0-3AB1-6E49CB52ECD9}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: Spybot - Search and Destroy *Disabled/Updated* {9BC38DF1-3CCA-732D-A930-C1CA5F20A4B0}
SP: AVG AntiVirus Free Edition 2013 *Enabled/Updated* {B5F5C120-2089-702E-0001-553BB0D5A664}
.
============== Running Processes ===============
.
C:\PROGRA~2\AVG\AVG2013\avgrsa.exe
C:\Program Files (x86)\AVG\AVG2013\avgcsrva.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\system32\atiesrxx.exe
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k GPSvcGroup
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\atieclxx.exe
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files\SUPERAntiSpyware\SASCORE64.EXE
C:\Program Files (x86)\AVG\AVG2013\avgidsagent.exe
C:\Program Files (x86)\AVG\AVG2013\avgwdsvc.exe
C:\Windows\system32\lxbfcoms.exe
C:\Program Files\Microsoft LifeCam\MSCamS64.exe
C:\Windows\system32\svchost.exe -k imgsvc
C:\Program Files (x86)\AVG\AVG2013\avgnsa.exe
C:\Program Files (x86)\AVG\AVG2013\avgemca.exe
C:\Windows\system32\taskhost.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Program Files (x86)\Analog Devices\Core\smax4pnp.exe
C:\Program Files (x86)\AVG\AVG2013\avgui.exe
C:\Program Files (x86)\Spybot - Search & Destroy 2\SDTray.exe
C:\Program Files (x86)\Renesas Electronics\USB 3.0 Host Controller Driver\Application\nusb3mon.exe
C:\Windows\system32\SearchIndexer.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Windows\System32\svchost.exe -k LocalServicePeerNet
C:\Program Files (x86)\Mozilla Firefox\firefox.exe
C:\Windows\servicing\TrustedInstaller.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\System32\cscript.exe
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxps://www.google.ca/
mWinlogon: Userinit = userinit.exe,
BHO: Spybot-S&D IE Protection: {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files (x86)\Spybot - Search & Destroy 2\SDHelper.dll
uRun: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
uRun: [cdloader] "C:\Users\Sharon\AppData\Roaming\mjusbsp\cdloader2.exe" MAGICJACK
uRun: [Spybot-S&D Cleaning] "C:\Program Files (x86)\Spybot - Search & Destroy 2\SDCleaner.exe" /autoclean
mRun: [SoundMAXPnP] C:\Program Files (x86)\Analog Devices\Core\smax4pnp.exe
mRun: [LifeCam] "C:\Program Files (x86)\Microsoft LifeCam\LifeExp.exe"
mRun: [AVG_UI] "C:\Program Files (x86)\AVG\AVG2013\avgui.exe" /TRAYONLY
mRun: [SDTray] "C:\Program Files (x86)\Spybot - Search & Destroy 2\SDTray.exe"
mRun: [NUSB3MON] "C:\Program Files (x86)\Renesas Electronics\USB 3.0 Host Controller Driver\Application\nusb3mon.exe"
mRun: [Total Defense PC Tuneup Reminder] C:\Program Files (x86)\Total Defense\PC Tune-Up\Reminder-PCTuneup.exe
mRun: [bdruninstaller] "C:\Program Files\Common Files\Bitdefender\SetupInformation\downloader\setuplauncher.exe" /run:"C:\Program Files\Common Files\Bitdefender\SetupInformation\downloader\setupdownloader.exe" /args:"/after_restart"
StartupFolder: C:\PROGRA~3\MICROS~1\Windows\STARTM~1\Programs\Startup\MICROS~1.LNK - C:\Program Files (x86)\Microsoft Office\Office10\OSA.EXE
uPolicies-Explorer: NoDriveTypeAutoRun = dword:145
mPolicies-Explorer: NoActiveDesktop = dword:1
mPolicies-System: ConsentPromptBehaviorAdmin = dword:5
mPolicies-System: ConsentPromptBehaviorUser = dword:3
mPolicies-System: EnableUIADesktopToggle = dword:0
IE: E&xport to Microsoft Excel - C:\PROGRA~2\MICROS~2\Office10\EXCEL.EXE/3000
IE: {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files (x86)\Spybot - Search & Destroy 2\SDHelper.dll
DPF: {4B54A9DE-EF1C-4EBE-A328-7C28EA3B433A} - hxxp://quickscan.bitdefender.com/qsax/qsax.cab
TCP: NameServer = 192.168.2.1
TCP: Interfaces\{AD2AA287-FDD7-4D69-AF62-80D5F4710BA7} : DHCPNameServer = 192.168.2.1
Handler: cdo - {CD00020A-8B95-11D1-82DB-00C04FB1625D} - C:\Program Files (x86)\Common Files\Microsoft Shared\Web Folders\PKMCDO.DLL
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\Program Files (x86)\Common Files\Skype\Skype4COM.dll
Notify: SDWinLogon - SDWinLogon.dll
SSODL: WebCheck - <orphaned>
mASetup: {8A69D345-D564-463c-AFF1-A69D9E530F96} - "C:\Program Files (x86)\Google\Chrome\Application\31.0.1650.59\Installer\chrmstp.exe" --configure-user-settings --verbose-logging --system-level --multi-install --chrome
x64-BHO: Java(tm) Plug-In SSV Helper: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre7\bin\ssv.dll
x64-BHO: Java(tm) Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre7\bin\jp2ssv.dll
x64-Handler: cdo - {CD00020A-8B95-11D1-82DB-00C04FB1625D} - <orphaned>
x64-Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - <orphaned>
x64-SSODL: WebCheck - <orphaned>
.
================= FIREFOX ===================
.
FF - ProfilePath - C:\Users\Sharon\AppData\Roaming\Mozilla\Firefox\Profiles\1cohlypi.default\
FF - prefs.js: browser.search.selectedEngine - Google
FF - prefs.js: browser.startup.homepage - www.google.ca
FF - plugin: C:\Program Files (x86)\Adobe\Reader 11.0\Reader\AIR\nppdf32.dll
FF - plugin: C:\Program Files (x86)\Google\Update\1.3.21.123\npGoogleUpdate3.dll
FF - plugin: C:\Users\Sharon\AppData\Roaming\Mozilla\Firefox\Profiles\1cohlypi.default\extensions\{e001c731-5e37-4538-a5cb-8168736a2360}\plugins\npqscan.dll
FF - plugin: C:\Windows\SysWOW64\Macromed\Flash\NPSWF32_11_9_900_170.dll
.
============= SERVICES / DRIVERS ===============
.
R0 AVGIDSHA;AVGIDSHA;C:\Windows\System32\drivers\avgidsha.sys [2013-7-20 71480]
R0 Avgloga;AVG Logging Driver;C:\Windows\System32\drivers\avgloga.sys [2013-7-20 311608]
R0 Avgmfx64;AVG Mini-Filter Resident Anti-Virus Shield;C:\Windows\System32\drivers\avgmfx64.sys [2013-7-1 116536]
R0 Avgrkx64;AVG Anti-Rootkit Driver;C:\Windows\System32\drivers\avgrkx64.sys [2013-10-23 45880]
R1 AVGIDSDriver;AVGIDSDriver;C:\Windows\System32\drivers\avgidsdrivera.sys [2013-11-25 246072]
R1 Avgldx64;AVG AVI Loader Driver;C:\Windows\System32\drivers\avgldx64.sys [2013-7-20 206648]
R1 Avgtdia;AVG TDI Driver;C:\Windows\System32\drivers\avgtdia.sys [2013-3-21 240952]
R1 SASDIFSV;SASDIFSV;C:\Program Files\SUPERAntiSpyware\sasdifsv64.sys [2011-7-22 14928]
R1 SASKUTIL;SASKUTIL;C:\Program Files\SUPERAntiSpyware\saskutil64.sys [2011-7-12 12368]
R2 !SASCORE;SAS Core Service;C:\Program Files\SUPERAntiSpyware\SASCore64.exe [2012-7-11 140672]
R2 AMD External Events Utility;AMD External Events Utility;C:\Windows\System32\atiesrxx.exe [2011-4-20 238080]
R2 AVGIDSAgent;AVGIDSAgent;C:\Program Files (x86)\AVG\AVG2013\avgidsagent.exe [2013-7-4 4939312]
R2 avgwd;AVG WatchDog;C:\Program Files (x86)\AVG\AVG2013\avgwdsvc.exe [2013-11-20 283136]
R2 lxbf_device;lxbf_device;C:\Windows\System32\lxbfcoms.exe -service --> C:\Windows\System32\lxbfcoms.exe -service [?]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2013-9-11 105144]
S2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2013-9-11 124088]
S3 dmvsc;dmvsc;C:\Windows\System32\drivers\dmvsc.sys [2010-11-21 71168]
S3 IEEtwCollectorService;Internet Explorer ETW Collector Service;C:\Windows\System32\ieetwcollector.exe [2013-12-12 111616]
S3 pwdrvio;pwdrvio;C:\Windows\System32\pwdrvio.sys [2012-12-30 19032]
S3 pwdspio;pwdspio;C:\Windows\System32\pwdspio.sys [2012-12-30 12384]
S3 RdpVideoMiniport;Remote Desktop Video Miniport Driver;C:\Windows\System32\drivers\rdpvideominiport.sys [2012-12-29 19456]
S3 SDScannerService;Spybot-S&D 2 Scanner Service;C:\Program Files (x86)\Spybot - Search & Destroy 2\SDFSSvc.exe [2012-12-28 1103392]
S3 SDUpdateService;Spybot-S&D 2 Updating Service;C:\Program Files (x86)\Spybot - Search & Destroy 2\SDUpdSvc.exe [2012-12-28 1369624]
S3 SDWSCService;Spybot-S&D 2 Security Center Service;C:\Program Files (x86)\Spybot - Search & Destroy 2\SDWSCSvc.exe [2012-12-28 168384]
S3 SkypeUpdate;Skype Updater;C:\Program Files (x86)\Skype\Updater\Updater.exe [2013-9-5 171680]
S3 StorSvc;Storage Service;C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted [2009-7-13 27136]
S3 TsUsbFlt;TsUsbFlt;C:\Windows\System32\drivers\TsUsbFlt.sys [2012-12-29 57856]
S3 TsUsbGD;Remote Desktop Generic USB Device;C:\Windows\System32\drivers\TsUsbGD.sys [2012-12-29 30208]
S3 WatAdminSvc;Windows Activation Technologies Service;C:\Windows\System32\Wat\WatAdminSvc.exe [2012-12-29 1255736]
S3 WDC_SAM;WD SCSI Pass Thru driver;C:\Windows\System32\drivers\wdcsam64.sys [2008-5-6 14464]
.
=============== Created Last 30 ================
.
2014-01-05 18:15:04 -------- d-----w- C:\Users\Sharon\AppData\Roaming\Malwarebytes
2014-01-05 15:50:27 -------- d-----w- C:\Program Files (x86)\ESET
2014-01-05 15:45:46 -------- d-----w- C:\Users\Sharon\AppData\Local\MFAData
2014-01-05 15:45:45 -------- d-----w- C:\Program Files\Common Files\Bitdefender
2014-01-05 15:45:20 -------- d-----w- C:\Program Files (x86)\Common Files\Bitdefender
2014-01-05 15:44:20 -------- d-----w- C:\Users\Sharon\AppData\Roaming\QuickScan
2014-01-04 21:22:34 -------- d-----w- C:\ProgramData\Malwarebytes
2014-01-04 21:22:33 25928 ----a-w- C:\Windows\System32\drivers\mbam.sys
2014-01-04 21:22:33 -------- d-----w- C:\Program Files (x86)\Malwarebytes' Anti-Malware
2014-01-04 19:02:11 -------- d-----w- C:\ProgramData\Websteroids
2014-01-04 18:15:16 -------- d-----w- C:\SUPERDelete
2014-01-04 18:12:55 -------- d-----w- C:\Users\Sharon\AppData\Roaming\SUPERAntiSpyware.com
2014-01-04 16:55:02 -------- d-----w- C:\ProgramData\Updater
2014-01-04 16:55:02 -------- d-----w- C:\ProgramData\RHelpers
2014-01-04 16:54:54 -------- d-----w- C:\Program Files (x86)\WiseConvert
2013-12-30 02:46:44 -------- d-----w- C:\Windows\Migration
2013-12-30 02:36:33 -------- d-----w- C:\Users\Sharon\AppData\Local\fontconfig
2013-12-30 02:36:31 -------- d-----w- C:\Users\Sharon\AppData\Local\gegl-0.2
2013-12-30 02:36:31 -------- d-----w- C:\Users\Sharon\.gimp-2.8
2013-12-30 02:34:20 -------- d-----w- C:\Users\Sharon\AppData\Local\Programs
2013-12-12 08:02:45 167424 ----a-w- C:\Program Files\Windows Media Player\wmplayer.exe
2013-12-12 08:02:45 164864 ----a-w- C:\Program Files (x86)\Windows Media Player\wmplayer.exe
2013-12-12 08:02:45 12625920 ----a-w- C:\Windows\System32\wmploc.DLL
2013-12-12 08:02:44 12625408 ----a-w- C:\Windows\SysWow64\wmploc.DLL
2013-12-11 09:42:55 335360 ----a-w- C:\Windows\System32\msieftp.dll
2013-12-11 00:03:00 71048 ----a-w- C:\Windows\SysWow64\FlashPlayerCPLApp.cpl
2013-12-11 00:03:00 692616 ----a-w- C:\Windows\SysWow64\FlashPlayerApp.exe
.
==================== Find3M ====================
.
2013-12-11 00:02:34 9272200 ----a-w- C:\Windows\SysWow64\FlashPlayerInstaller.exe
2013-11-26 10:19:07 2724864 ----a-w- C:\Windows\System32\mshtml.tlb
2013-11-26 10:18:23 4096 ----a-w- C:\Windows\System32\ieetwcollectorres.dll
2013-11-26 09:48:07 66048 ----a-w- C:\Windows\System32\iesetup.dll
2013-11-26 09:46:25 48640 ----a-w- C:\Windows\System32\ieetwproxystub.dll
2013-11-26 09:23:02 2724864 ----a-w- C:\Windows\SysWow64\mshtml.tlb
2013-11-26 09:18:39 139264 ----a-w- C:\Windows\System32\ieUnatt.exe
2013-11-26 09:18:09 111616 ----a-w- C:\Windows\System32\ieetwcollector.exe
2013-11-26 09:16:57 708608 ----a-w- C:\Windows\System32\jscript9diag.dll
2013-11-26 08:35:02 5769216 ----a-w- C:\Windows\System32\jscript9.dll
2013-11-26 08:28:16 553472 ----a-w- C:\Windows\SysWow64\jscript9diag.dll
2013-11-26 08:16:12 4243968 ----a-w- C:\Windows\SysWow64\jscript9.dll
2013-11-26 08:02:16 1995264 ----a-w- C:\Windows\System32\inetcpl.cpl
2013-11-26 07:32:06 1928192 ----a-w- C:\Windows\SysWow64\inetcpl.cpl
2013-11-26 07:07:57 2334208 ----a-w- C:\Windows\System32\wininet.dll
2013-11-26 06:33:33 1820160 ----a-w- C:\Windows\SysWow64\wininet.dll
2013-11-25 06:48:36 246072 ----a-w- C:\Windows\System32\drivers\avgidsdrivera.sys
2013-11-23 18:26:20 417792 ----a-w- C:\Windows\SysWow64\WMPhoto.dll
2013-11-23 17:47:34 465920 ----a-w- C:\Windows\System32\WMPhoto.dll
2013-11-12 02:23:09 2048 ----a-w- C:\Windows\System32\tzres.dll
2013-11-12 02:07:29 2048 ----a-w- C:\Windows\SysWow64\tzres.dll
2013-10-30 02:19:52 301568 ----a-w- C:\Windows\SysWow64\msieftp.dll
2013-10-30 01:24:31 3155968 ----a-w- C:\Windows\System32\win32k.sys
2013-10-23 06:05:08 45880 ----a-w- C:\Windows\System32\drivers\avgrkx64.sys
2013-10-20 09:04:27 108968 ----a-w- C:\Windows\System32\WindowsAccessBridge-64.dll
2013-10-20 09:03:24 96168 ----a-w- C:\Windows\SysWow64\WindowsAccessBridge-32.dll
2013-10-19 02:18:57 81408 ----a-w- C:\Windows\System32\imagehlp.dll
2013-10-19 01:36:59 159232 ----a-w- C:\Windows\SysWow64\imagehlp.dll
2013-10-12 02:32:04 150016 ----a-w- C:\Windows\System32\wshom.ocx
2013-10-12 02:31:04 202752 ----a-w- C:\Windows\System32\scrrun.dll
2013-10-12 02:30:42 830464 ----a-w- C:\Windows\System32\nshwfp.dll
2013-10-12 02:29:21 859648 ----a-w- C:\Windows\System32\IKEEXT.DLL
2013-10-12 02:29:08 324096 ----a-w- C:\Windows\System32\FWPUCLNT.DLL
2013-10-12 02:04:36 121856 ----a-w- C:\Windows\SysWow64\wshom.ocx
2013-10-12 02:03:31 163840 ----a-w- C:\Windows\SysWow64\scrrun.dll
2013-10-12 02:03:08 656896 ----a-w- C:\Windows\SysWow64\nshwfp.dll
2013-10-12 02:01:25 216576 ----a-w- C:\Windows\SysWow64\FWPUCLNT.DLL
2013-10-12 01:33:39 156160 ----a-w- C:\Windows\System32\cscript.exe
2013-10-12 01:33:26 168960 ----a-w- C:\Windows\System32\wscript.exe
2013-10-12 01:15:48 141824 ----a-w- C:\Windows\SysWow64\wscript.exe
2013-10-12 01:15:48 126976 ----a-w- C:\Windows\SysWow64\cscript.exe
.
============= FINISH: 23:52:09.12 ===============
.
UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT
.
DDS (Ver_2012-11-20.01)
.
Microsoft Windows 7 Professional
Boot Device: \Device\HarddiskVolume1
Install Date: 28/12/2012 1:23:57 PM
System Uptime: 05/01/2014 11:36:49 PM (0 hours ago)
.
Motherboard: Hewlett-Packard | | 3029h
Processor: AMD Athlon(tm) Dual Core Processor 5000B | XU1 PROCESSOR | 2600/1000mhz
.
==== Disk Partitions =========================
.
C: is FIXED (NTFS) - 695 GiB total, 637.419 GiB free.
D: is CDROM ()
.
==== Disabled Device Manager Items =============
.
Class GUID: {4d36e96f-e325-11ce-bfc1-08002be10318}
Description: PS/2 Compatible Mouse
Device ID: ACPI\PNP0F13\4&38EEAF84&0
Manufacturer: Microsoft
Name: PS/2 Compatible Mouse
PNP Device ID: ACPI\PNP0F13\4&38EEAF84&0
Service: i8042prt
.
Class GUID: {4d36e96b-e325-11ce-bfc1-08002be10318}
Description: Standard PS/2 Keyboard
Device ID: ACPI\PNP0303\4&38EEAF84&0
Manufacturer: (Standard keyboards)
Name: Standard PS/2 Keyboard
PNP Device ID: ACPI\PNP0303\4&38EEAF84&0
Service: i8042prt
.
==== System Restore Points ===================
.
RP94: 23/12/2013 12:37:15 AM - Scheduled Checkpoint
RP95: 29/12/2013 10:34:03 AM - PC Pitstop Restore Point
RP96: 29/12/2013 9:45:03 PM - Windows Update
RP97: 05/01/2014 10:28:06 PM - Scheduled Checkpoint
.
==== Installed Programs ======================
.
Adobe Flash Player 11 Plugin
Adobe Reader XI (11.0.05)
AVG 2013
Bullzip PDF Printer 9.3.0.1516
Coby Media Manager
Coupon Printer for Windows
ESET Online Scanner v3
FreeRIP 3.92
GIMP 2.8.10
Google Chrome
Google Update Helper
HP Deskjet 1050 J410 series Basic Device Software
HP Deskjet 1050 J410 series Help
HP Deskjet 1050 J410 series Product Improvement Study
HP Photo Creations
HP Update
Java 7 Update 45
Java 7 Update 45 (64-bit)
Lexmark X6100 Series
LibreOffice 3.6
magicJack
Malwarebytes Anti-Malware version 1.75.0.1300
Microsoft .NET Framework 4.5.1
Microsoft Corporation
Microsoft LifeCam
Microsoft Office XP Professional with FrontPage
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
MiniTool Partition Wizard Home Edition 7.6.1
Mozilla Firefox 26.0 (x86 en-US)
Mozilla Maintenance Service
Mozilla Thunderbird 24.1.0 (x86 en-US)
PC Pitstop Download Nitro 1.5.0.0
PhotoScape
Print Workshop 2008 LE
Renesas Electronics USB 3.0 Host Controller Driver
Skype™ 6.11
SoundMAX
Spybot - Search & Destroy
SUPERAntiSpyware
The Kakuro Code
Updater
Visual Studio 2010 x64 Redistributables
Windows Driver Package - Advanced Micro Devices, Inc. (amdkmdap) Display (07/03/2012 8.[removed])
WordPerfect Office 11
.
==== Event Viewer Messages From Past Week ========
.
30/12/2013 4:35:18 PM, Error: Service Control Manager [7011] - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the ShellHWDetection service.
05/01/2014 11:37:49 PM, Error: Microsoft-Windows-WMPNSS-Service [14353] - A media delivery engine with ID '0' was not initialized due to error '0x800700b7' when adding the URL 'http://+:10243/WMPNSSv4/2811996591/'. Restart your computer, and then restart the WMPNetworkSvc service. If the problem persists, reinstall Windows Media Player if possible.
05/01/2014 11:37:49 PM, Error: Microsoft-Windows-WMPNSS-Service [14349] - A new media server was not initialized because the Windows Media Delivery Engine did not initialize due to error '0x800700b7'. Restart your computer, and then restart the WMPNetworkSvc service. If the problem persists, reinstall Windows Media Player if possible.
05/01/2014 11:35:57 PM, Error: Service Control Manager [7001] - The Computer Browser service depends on the Server service which failed to start because of the following error: The dependency service or group failed to start.
05/01/2014 10:48:01 PM, Error: Service Control Manager [7001] - The HomeGroup Provider service depends on the Function Discovery Provider Host service which failed to start because of the following error: The dependency service or group failed to start.
05/01/2014 10:48:00 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service WSearch with arguments "" in order to run the server: {9E175B6D-F52A-11D8-B9A5-505054503030}
05/01/2014 10:48:00 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service WSearch with arguments "" in order to run the server: {7D096C5F-AC08-4F1F-BEB7-5C22C517CE39}
05/01/2014 10:47:55 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service EventSystem with arguments "" in order to run the server: {1BE1F766-5536-11D1-B726-00C04FB926AF}
05/01/2014 10:47:48 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service ShellHWDetection with arguments "" in order to run the server: {DD522ACC-F821-461A-A407-50B198B896DC}
05/01/2014 10:31:48 PM, Error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: AVGIDSDriver Avgldx64 discache SASDIFSV SASKUTIL spldr Wanarpv6
05/01/2014 10:31:48 PM, Error: Service Control Manager [7001] - The AVGIDSAgent service depends on the AVGIDSDriver service which failed to start because of the following error: A device attached to the system is not functioning.
05/01/2014 10:30:55 PM, Error: Service Control Manager [7006] - The ScRegSetValueExW call failed for FailureActions with the following error: Access is denied.
04/01/2014 12:12:27 AM, Error: Microsoft-Windows-DistributedCOM [10016] - The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID {8BC3F05E-D86B-11D0-A075-00C04FB68820} and APPID {8BC3F05E-D86B-11D0-A075-00C04FB68820} to the user Maisonville\Guest SID (S-1-5-21-3310497078-3473027591-919061896-501) from address LocalHost (Using LRPC). This security permission can be modified using the Component Services administrative tool.
04/01/2014 1:53:38 PM, Error: bowser [8003] - The master browser has received a server announcement from the computer DEREK-LAPTOP that believes that it is the master browser for the domain on transport NetBT_Tcpip_{AD2AA287-FDD7-4D69-AF62-80D5F4710BA7}. The master browser is stopping or an election is being forced.
01/01/2014 12:11:29 PM, Error: Service Control Manager [7011] - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the Netman service.
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text box.

, then save the file to your desktop as ESETScan.txt.