I first noticed the problem when my audio stopped working (though it’s connected and I’ve restarted). I tried troubleshooting but it gives me an error code: 0x80070424.
I’ve now noticed my firewall is off and I can’t turn it off. I’ve tried following some instructions on the internet on how to fix this but every time I hit a dead end because I don’t have access to run as administrator. It comes up with this message: The system administrator has set policies to prevent this instillation.
So that means when I download McAfee Rootkit Removal, it won’t let me use it. Control Panel access is denied. I can’t run stuff through Administrator mode.
I’m running a scan now and I will send the report when it finishes of what’s infected.
Please help me – I don’t know what else to do!!