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Need Help! Unable to download any file(s) to computer...

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This thread's last reply is from September 12, 2013, 3:38 PM UTC. Software, malware, and removal-tool advice below may be out of date — treat specific steps and download links with caution.

DirtDiver01
August 30, 2013, 10:45 PM UTC
Hello,

I am needing help with my computer. I'm unsure of the exact cause of this problem; but I absolutely cannot download any filetypes to my hard drive or flashdrive(s). When I attempt to download .jpeg, .pdf, .gif , etc. I get this message "(insert file type) contained a virus and was deleted." I am unsure of what to do at this point and I need all the help I can get! I had McAfee Total Protection 1 PC 2013 installed and have since removed it as it was of no use with this problem. Please help!

* I attempted to download DDS and received the same message that "dds.scr contained a virus and was deleted."

Please help!
Gary R Administrator
September 2, 2013, 8:33 PM UTC
Do you have access to another computer, which you can use to download tools onto a USB drive ?
DirtDiver01
September 4, 2013, 3:00 AM UTC
I do have access to another computer. I will attempt to download DDS tomorrow (09/04/13) and open/run it in my infected computer. I will reply with results whether successful or otherwise.

Thanks!
Gary R Administrator
September 4, 2013, 5:27 AM UTC
If you're unable to run DDS, please let me know which Operating System you are using (XP, Vista, Windows 7 or Windows 8).
Cypher Admin/Teacher
September 12, 2013, 3:38 PM UTC
a lack of response,

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