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unresponsive Internet Explorer

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Re: unresponsive Internet Explorer

Unread postby deltalima » June 6th, 2013, 6:36 pm

Hi heyoka05,

Malwarebytes Anti-Malware

Please download Malwarebytes' Anti-Malware to your desktop.

  • Double-click mbam-setup.exe and select then follow the prompts to install the program.
  • At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
  • If an update is found, it will download and install the latest version.
  • When the program loads, Decline the Malwarebytes' Anti-Malware Trial (You can activate this when we've finished, if you wish)
  • Once the program has loaded, select Perform quick scan, then click Scan.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Be sure that everything is checked, and click Remove Selected.
  • When completed, a log will open in Notepad. Please post that log in your next reply.
The log can also be found here:
  1. Launch Malwarebytes' Anti-Malware
  2. Click on the Logs radio tab.

Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts, click OK to either and let MBAM proceed with the disinfection process, if asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.
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Re: unresponsive Internet Explorer

Unread postby heyoka05 » June 6th, 2013, 10:20 pm

Malwarebytes Anti-Malware

Database version: v2013.06.06.09

Windows 7 Service Pack 1 x64 NTFS
Internet Explorer 10.0.9200.16576
bigdog :: BIGDOG-HP [administrator]

6/6/2013 7:00:26 PM
mbam-log-2013-06-06 (19-00-26).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 247342
Time elapsed: 3 minute(s), 55 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 1
C:\$Recycle.Bin\S-1-5-21-3725795197-1872689522-2498876610-1000\$RN3SVOX.exe (PUP.DownloadAdmin) -> Quarantined and deleted successfully.

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Posts: 72
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Re: unresponsive Internet Explorer

Unread postby deltalima » June 7th, 2013, 4:45 am

Hi heyoka05,

Update Java Runtime

You are using an old version of Java. Sun's Java is sometimes updated in order to eliminate the exploitation of vulnerabilities in an existing version. For this reason, it's extremely important that you keep the program up to date, & also remove the older more vulnerable versions from your system. The most current version of Sun Java is: Java Runtime Environment Version 7 Update 21.
  • Download the latest version of Java Runtime Environment (JRE) 7 Here
  • Scroll down to where it says "Java SE 7u21"
  • Click the blue Download JRE button to the right
  • Select the Windows platform from the dropdown menu
  • Read the License Agreement and then check the box that says: "I agree to the Java SE Runtime Environment 7 with JavaFX License Agreement". Click on Continue.The page will refresh
  • Click on the link to download Windows Offline Installation & save the file to your desktop
  • Close any programs you may have running - especially your web browser
  • Go to Start > Settings > Control Panel, double-click on Add/Remove Programs & remove all older versions of Java
  • Check (highlight) any item with Java Runtime Environment (JRE or J2SE or Java(TM) ) in the name
  • Click the Remove or Change/Remove button.
  • Repeat as many times as necessary to remove each Java versions
  • Reboot your computer once all Java components are removed
  • Then from your desktop double-click on jre-7u21-windows-i586.exe to install the newest version

Update Adobe Reader

  • You should Download and Install the newest version of Adobe Reader for reading pdf files.
  • Older versions may have vulnerabilities that malware can use to infect your system.
  • Go Here to download and install Adobe Reader X.
  • Note: remember to Uncheck Free McAfee® Security Scan Plus (optional)

Now that you are clean, please follow these steps in order to keep your computer clean and secure.

Remove GMER

Delete the GMER icon from your desktop.

Clear restore points

  • Double-click OTL.exe (Right click and choose "Run as administrator" in Vista/Win7).
  • Copy and Paste the following code into the Image textbox. Do not include the word Code
    Code: Select all
  • Then click the Run Fix button at the top.
  • Click Image.
  • OTL may ask to reboot the machine. Please do so if asked.

Clean up with OTL

  • Double-click OTL.exe to start the program. This will remove all the tools we used to clean your pc.
  • Close all other programs apart from OTL as this step will require a reboot
  • On the OTL main screen, press the CleanUp! button
  • Say Yes to the prompt and then allow the program to reboot your computer.

Update your AntiVirus Software and keep your other programs up-to-date
Update your Antivirus programs and other security products regularly to avoid new threats that could infect your system.
You can use one of these sites to check if any updates are needed for your pc.
Secunia Software Inspector
F-secure Health Check

Security Updates for Windows, Internet Explorer & Microsoft Office
Whenever a security problem in its software is found, Microsoft will usually create a patch so that after the patch is installed, attackers can't use the vulnerability to install malicious software on your PC. Keeping up with these patches will help to prevent malicious software being installed on your PC. Ensure you are registered for Windows updates via Start > right-click on My Computer > Properties > Automatic Updates tab or visit the Microsoft Update site on a regular basis.

Happy surfing and stay clean!
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Re: unresponsive Internet Explorer

Unread postby deltalima » June 8th, 2013, 12:00 pm

As your problems appear to have been resolved, this topic is now closed.

We are pleased we could help you resolve your computer's malware issues.

If you would like to make a comment or leave a compliment regarding the help you have received, please see Feedback for Our Helpers - Say "Thanks" Here.
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