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Unable to open DDS

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Unable to open DDS

Unread postby mc4 » March 11th, 2013, 3:25 am

I am unable to open any of the DDS files nor the alternate download. I get the message: "Windows cannot access the specified device, path, or file. You may not have the appropriate permissions to access the item".

I have Windows 7.
Here are some of my problems:
-There are extra icons in my tool bar. One is a flag with red circle and an "x" on it.
-I have unusual program files that I don't recall having:
"default programs"
"desktop gadget gallery"
"internet explorer (64-bit)"
"XPS viewer"
"Microsoft Visual Studio 2005"
"Microsoft Silverlight"
-I am unable to uninstall these programs and other programs that I had personally installed
"Windows cannot access the specified device, path, or file. You may not have the appropriate permissions to access the item".
-Some of my programs are not working properly. E.g. my windows media player doesn't always properly open and more specifically, I am unable to look at all of my pictures in a folder without having to individually select each item.

I've tried scanning my computer with "Malwarebytes anti-malware" and "SUPERantispyware" but hasn't helped. Any help would be awesome!


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Re: Unable to open DDS

Unread postby nunped » March 11th, 2013, 4:31 pm

Hello mc4, and welcome to the forum.

My name is nunped and I'll be helping you with any malware problems. I'm an Undergraduate trainee here, and as such my posts to you have to first be checked by a Teacher, because of this my replies to your posts may be slightly delayed. Please be patient and I'm sure we'll be able to resolve your problems.

Please be aware that removing Malware is a potentially hazardous undertaking. I will take care not to knowingly suggest courses of action that might damage your computer. However it is impossible for me to foresee all interactions that may happen between the software on your computer and those we'll use to clear you of infection, and I cannot guarantee the safety of your system. It is possible that we might encounter situations where the only recourse is to re-format and re-install your operating system, or to necessitate you taking your computer to a repair shop.

Because of this, I advise you to backup any personal files and folders before you start.

Here are some guidelines for the cleaning process to run as easy as possible.

  1. Please read this topic: ALL USERS OF THIS FORUM MUST READ THIS FIRST where the conditions for receiving help here are explained.
  2. The instructions being given are for YOUR computer and system only! Using these instructions on a different computer can cause damage to that computer and possibly render it inoperable!
  3. You must have Administrator rights permissions for this computer.
  4. DO NOT run any other fix or removal tools unless instructed to do so!
  5. DO NOT install any other software (or hardware) during the cleaning process. This adds more items to be researched.
  6. Only post your problem at one help site. Applying fixes from multiple help sites can cause problems.
  7. Only reply to this thread. Do not start another thread.
  8. The absence of symptoms does not imply the absence of malware. Please continue responding until I give you the "All Clean".
  9. No Reply Within 3 Days will result in your topic being closed!

Read through these instructions with your full attention.
Please ask first if you have any doubts.

I am currently reviewing your logs and will return, as soon as possible, with additional instructions.
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Re: Unable to open DDS

Unread postby nunped » March 13th, 2013, 2:57 pm

Hi mc4,

Please download OTL by Old Timer. Save it to your Desktop.
If you can't download the exe file, try these links:
  • Right-click OTL.exe (or OTL.com or OTL.scr) and select "Run as Administrator" to launch the program.
  • Click the Scan All Users checkbox.
    Leave the remaining selections to the default settings.
  • Click on Run Scan at the top left hand corner.
  • When done, two Notepad files will open.
    • OTL.txt <-- Will be opened, maximized
    • Extras.txt <-- Will be minimized on task bar.
  • Please post the contents of both OTL.txt and Extras.txt files in your next reply.

TDSSKiller - Rootkit Removal Tool
Please download the TDSSKiller.exe by Kaspersky... save it to your Desktop. <-Important!!!
  • Right-click on TDSSKiller.exe and select "run as administrator" to run the tool for known TDSS variants.
    If TDSSKiller does not run... rename it. Right-click on TDSSKiller.exe, select Rename and give it a random name with the .com file extension (i.e. ektfhtw.com). If you don't see file extensions, please see: How to change the file extension.
  • Click the Start Scan button. Do not use the computer during the scan!
  • If the scan completes with nothing found, click Close to exit.
  • If malicious objects are found, they will show in the "Scan results - Select action for found objects" and offer 3 options.
    • Ensure SKIP is selected... DO NOT attempt to FIX anything yet!
    • Now click on Report to open the log file created by TDSSKiller in your root directory C:\
  • A log file named TDSSKiller_version_dd.mm.yyyy_hh.mm.ss_log.txt will be created and saved to the root directory. (usually Local Disk C:).
  • Copy and paste the contents of that file in your next reply.
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Re: Unable to open DDS

Unread postby Cypher » March 16th, 2013, 2:31 pm

Due to a lack of response, this topic is now closed.

If you still require help, please open a new thread in the Infected? Virus, malware, adware, ransomware, oh my! forum, include a fresh FRST log, and wait for a new helper.
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