Need help

[spunta75]

Hi

Can you help me

I have saved a hijack this log but don't know what to do

Nathan

[SpotCheckBilly]

Hi Nathan,

Please do a new scan with HijackThis and post the results back here to this thread by doing the following:

Launch HijackThis by double-clicking on "HijackThis.exe".
Click the "Do a system scan only" button.
When scan is finished, click the "Save log" button and save to a convenient location.

A Notepad windowill open with the contents of the scan.
Hit Ctrl+a to select the entire contents.
Hit Ctrl+c to copy it.
Click "Add Reply" in this thread.
Hit Ctrl+v to paste contents of log into the reply box. I will be happy to take a look at it for you and give my recommendations.

George a.k.a. SpotCheckBilly

[spunta75]

George,

Here is a copy of the log.

Some more info is that the spyware is spyaxe and my browser opens to the following link - http://www.systemwarning.com/

I am running a heap of antispyware like Mircosoft, Norman Ad aware, spybot and xoftspy. These aren't really helping.

My anti virus is Normans as well and it keep detecting spyaxe and quarintining it but it keeps coming back.

I have also notice a flashing sign down in my task bar that is a virus alert for malware.

Hope this helps and if you can fix it i will be in your debt.

Logfile of HijackThis v1.99.1
Scan saved at 6:49:46 PM, on 1/2/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\ANI\ANIWZCS2 Service\ANIWZCSdS.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\Norman\Bin\Zanda.exe
C:\WINDOWS\system32\slserv.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\wdfmgr.exe
C:\WINDOWS\system32\nvctrl.exe
C:\WINDOWS\SOUNDMAN.EXE
C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\Program Files\Nokia\Nokia PC Suite 6\Launch Application 2.exe
C:\Program Files\Microsoft AntiSpyware\gcasServ.exe
C:\Norman\bin\ZLH.EXE
C:\Program Files\Labtec\Labtec Mouse Software\2.0\mouse32a.exe
C:\Program Files\D-Link\AirPlus G\AirGCFG.exe
C:\Program Files\Microsoft ActiveSync\WCESCOMM.EXE
C:\Program Files\MSN Messenger\MsnMsgr.Exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Microsoft AntiSpyware\gcasDtServ.exe
C:\Norman\bin\NJEEVES.EXE
C:\PROGRA~1\COMMON~1\PCSuite\DATALA~1\DATALA~1.EXE
C:\WINDOWS\System32\alg.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\PROGRA~1\COMMON~1\PCSuite\Services\SERVIC~1.EXE
C:\WINDOWS\system32\HPZipm12.exe
C:\Norman\Nvc\BIN\nipsvc.exe
C:\Norman\Nvc\bin\nvcoas.exe
C:\Norman\Nvc\BIN\NVCSCHED.EXE
C:\Norman\Nvc\BIN\NIP.EXE
C:\Norman\Nvc\BIN\nipsvc.exe
C:\Norman\Nvc\bin\cclaw.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\N & M Straume\My Documents\Hijackthis Logs\HijackThis.exe

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page =
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
O2 - BHO: HomepageBHO - {e0103cd4-d1ce-411a-b75b-4fec072867f4} - C:\WINDOWS\system32\hpBAC4.tmp
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O3 - Toolbar: SiteHound - {73F7F495-A325-4C52-BE48-5F97FA511E89} - C:\Program Files\FireTrust\SiteHound\SiteHound.dll (file missing)
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE NvQTwk,NvCplDaemon initialize
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKLM\..\Run: [PCSuiteTrayApplication] C:\Program Files\Nokia\Nokia PC Suite 6\Launch Application 2.exe -onlytray
O4 - HKLM\..\Run: [gcasServ] "C:\Program Files\Microsoft AntiSpyware\gcasServ.exe"
O4 - HKLM\..\Run: [Norman ZANDA] C:\Norman\bin\ZLH.EXE /LOAD /SPLASH
O4 - HKLM\..\Run: [FLMLABTECMOUSE] C:\Program Files\Labtec\Labtec Mouse Software\2.0\mouse32a.exe
O4 - HKLM\..\Run: [D-Link AirPlus G] C:\Program Files\D-Link\AirPlus G\AirGCFG.exe
O4 - HKLM\..\Run: [DXDllRegExe] dxdllreg.exe
O4 - HKLM\..\Run: [SpyAxe] C:\Program Files\SpyAxe\spyaxe.exe /h
O4 - HKCU\..\Run: [H/PC Connection Agent] "C:\Program Files\Microsoft ActiveSync\WCESCOMM.EXE"
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O8 - Extra context menu item: &Google Search - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsearch.html
O8 - Extra context menu item: &Translate English Word - res://C:\Program Files\Google\GoogleToolbar1.dll/cmwordtrans.html
O8 - Extra context menu item: Backward Links - res://C:\Program Files\Google\GoogleToolbar1.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page - res://C:\Program Files\Google\GoogleToolbar1.dll/cmcache.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O8 - Extra context menu item: Similar Pages - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsimilar.html
O8 - Extra context menu item: Translate Page into English - res://C:\Program Files\Google\GoogleToolbar1.dll/cmtrans.html
O9 - Extra button: (no name) - {11316B13-33F0-4C9F-BD55-09994CCFA8EB} - C:\Program Files\FireTrust\SiteHound\SiteHound.dll (file missing)
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - "C:\PROGRA~1\MSNMES~1\msgrapp.dll" (file missing)
O23 - Service: ANIWZCSd Service (ANIWZCSdService) - Alpha Networks Inc. - C:\Program Files\ANI\ANIWZCS2 Service\ANIWZCSdS.exe
O23 - Service: Ati HotKey Poller - Unknown owner - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: ATI Smart - Unknown owner - C:\WINDOWS\system32\ati2sgag.exe
O23 - Service: Norman API-hooking helper (NipSvc) - Unknown owner - C:\Norman\Nvc\BIN\nipsvc.exe
O23 - Service: Norman NJeeves - Unknown owner - C:\Norman\bin\NJEEVES.EXE
O23 - Service: Norman ZANDA - Unknown owner - C:\Norman\Bin\Zanda.exe
O23 - Service: Norman Virus Control on-access component (nvcoas) - Norman ASA - C:\Norman\Nvc\bin\nvcoas.exe
O23 - Service: Norman Virus Control Scheduler (NVCScheduler) - Norman Data Defense Systems - C:\Norman\Nvc\BIN\NVCSCHED.EXE
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: SmartLinkService (SLService) - Smart Link - C:\WINDOWS\SYSTEM32\slserv.exe

[SpotCheckBilly]

Hello spunta75,

You do have spyaxe.

Please follow the instructions from this blog of Nick's (one of the teachers here at MRU), then return here with a fresh HJT taken after a reboot of the computer.

George a.k.a. SpotCheckBilly

[spunta75]

George,

Did everything that was asked and it worked.

I am so happy and forever in your debt.

Here is the lastest log.

Regards
Nathan

Logfile of HijackThis v1.99.1
Scan saved at 7:04:57 PM, on 1/3/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\ANI\ANIWZCS2 Service\ANIWZCSdS.exe
C:\Program Files\ewido anti-malware\ewidoctrl.exe
C:\Program Files\ewido anti-malware\ewidoguard.exe
C:\WINDOWS\SOUNDMAN.EXE
C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\Program Files\Nokia\Nokia PC Suite 6\Launch Application 2.exe
C:\Program Files\Microsoft AntiSpyware\gcasServ.exe
C:\Norman\bin\ZLH.EXE
C:\Program Files\Labtec\Labtec Mouse Software\2.0\mouse32a.exe
C:\Program Files\D-Link\AirPlus G\AirGCFG.exe
C:\Program Files\Microsoft ActiveSync\WCESCOMM.EXE
C:\Program Files\MSN Messenger\MsnMsgr.Exe
C:\Program Files\Messenger\msmsgs.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\Microsoft AntiSpyware\gcasDtServ.exe
C:\Norman\Bin\Zanda.exe
C:\PROGRA~1\COMMON~1\PCSuite\DATALA~1\DATALA~1.EXE
C:\WINDOWS\system32\slserv.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\wdfmgr.exe
C:\Norman\Nvc\BIN\NIP.EXE
C:\PROGRA~1\COMMON~1\PCSuite\Services\SERVIC~1.EXE
C:\Norman\Nvc\BIN\nipsvc.exe
C:\Norman\bin\NJEEVES.EXE
C:\Norman\Nvc\bin\nvcoas.exe
C:\Norman\Nvc\BIN\NVCSCHED.EXE
C:\WINDOWS\System32\alg.exe
C:\WINDOWS\system32\HPZipm12.exe
C:\Norman\Nvc\bin\cclaw.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Documents and Settings\N & M Straume\My Documents\Hijackthis Logs\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page =
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O3 - Toolbar: SiteHound - {73F7F495-A325-4C52-BE48-5F97FA511E89} - C:\Program Files\FireTrust\SiteHound\SiteHound.dll (file missing)
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE NvQTwk,NvCplDaemon initialize
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKLM\..\Run: [PCSuiteTrayApplication] C:\Program Files\Nokia\Nokia PC Suite 6\Launch Application 2.exe -onlytray
O4 - HKLM\..\Run: [gcasServ] "C:\Program Files\Microsoft AntiSpyware\gcasServ.exe"
O4 - HKLM\..\Run: [Norman ZANDA] C:\Norman\bin\ZLH.EXE /LOAD /SPLASH
O4 - HKLM\..\Run: [FLMLABTECMOUSE] C:\Program Files\Labtec\Labtec Mouse Software\2.0\mouse32a.exe
O4 - HKLM\..\Run: [D-Link AirPlus G] C:\Program Files\D-Link\AirPlus G\AirGCFG.exe
O4 - HKLM\..\Run: [DXDllRegExe] dxdllreg.exe
O4 - HKCU\..\Run: [H/PC Connection Agent] "C:\Program Files\Microsoft ActiveSync\WCESCOMM.EXE"
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O8 - Extra context menu item: &Google Search - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsearch.html
O8 - Extra context menu item: &Translate English Word - res://C:\Program Files\Google\GoogleToolbar1.dll/cmwordtrans.html
O8 - Extra context menu item: Backward Links - res://C:\Program Files\Google\GoogleToolbar1.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page - res://C:\Program Files\Google\GoogleToolbar1.dll/cmcache.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O8 - Extra context menu item: Similar Pages - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsimilar.html
O8 - Extra context menu item: Translate Page into English - res://C:\Program Files\Google\GoogleToolbar1.dll/cmtrans.html
O9 - Extra button: (no name) - {11316B13-33F0-4C9F-BD55-09994CCFA8EB} - C:\Program Files\FireTrust\SiteHound\SiteHound.dll (file missing)
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - "C:\PROGRA~1\MSNMES~1\msgrapp.dll" (file missing)
O23 - Service: ANIWZCSd Service (ANIWZCSdService) - Alpha Networks Inc. - C:\Program Files\ANI\ANIWZCS2 Service\ANIWZCSdS.exe
O23 - Service: Ati HotKey Poller - Unknown owner - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: ATI Smart - Unknown owner - C:\WINDOWS\system32\ati2sgag.exe
O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido anti-malware\ewidoctrl.exe
O23 - Service: ewido security suite guard - ewido networks - C:\Program Files\ewido anti-malware\ewidoguard.exe
O23 - Service: Norman API-hooking helper (NipSvc) - Unknown owner - C:\Norman\Nvc\BIN\nipsvc.exe
O23 - Service: Norman NJeeves - Unknown owner - C:\Norman\bin\NJEEVES.EXE
O23 - Service: Norman ZANDA - Unknown owner - C:\Norman\Bin\Zanda.exe
O23 - Service: Norman Virus Control on-access component (nvcoas) - Norman ASA - C:\Norman\Nvc\bin\nvcoas.exe
O23 - Service: Norman Virus Control Scheduler (NVCScheduler) - Norman Data Defense Systems - C:\Norman\Nvc\BIN\NVCSCHED.EXE
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: SmartLinkService (SLService) - Smart Link - C:\WINDOWS\SYSTEM32\slserv.exe

[SpotCheckBilly]

Hello Nathan,

It looks like we are almost there.

We need to disable your Microsoft AntiSpyware Real-time Protection as it may interfere with the fixes that we need to make.

Open Microsoft AntiSpyware.

• Click Tools=>Settings.
• In the left pane Click Real-time Protection.
• Under Startup Options Uncheck Enable the Microsoft AntiSpyware Security Agents on startup (recommended).
• Under Real-time spyware threat protection
• Uncheck Enable real-time spyware threat protection (recommended).
• Click Save button.
• Close Microsoft AntiSpyware.
• Right Click the Microsoft AntiSpyware icon on the taskbar.
• Select Shutdown Microsoft AntiSpyware.

After all of the fixes are complete it is very important that you enable Real-time Protection again.

Run HiJackThis and click "Scan", then check(tick) the following, if present:

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page =
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =

O3 - Toolbar: SiteHound - {73F7F495-A325-4C52-BE48-5F97FA511E89} - C:\Program Files\FireTrust\SiteHound\SiteHound.dll (file missing)

O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k <--Note: This is a legitimate entry, but does not need to be run every time your system boots up.

With all windows closed except HiJackThis, click "Fix checked".

Post back a new log, along with a description of any problems and/or concerns you are (still) having.

George a.k.a. SpotCheckBilly

[NonSuch]

Whilst we appreciate that you may be busy, it has been 10 days or more since we heard from you.

Infections can change and fresh instructions will now need to be given. This topic is now closed, if you still require assistance then please start a new topic in the Malware Removal Forum.

If you wish this topic reopened, please send us an email to 'admin at malwareremoval.com' with a link to your thread.

You can help support this site from this link :
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Do not bother contacting us if you are not the topic starter. A valid,
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