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Note: If using Mozilla Firefox you will need to download esetsmartinstaller_enu.exe when prompted then double click on it to install. All of the below instructions are compatible with either Internet Explorer or Mozilla FireFox.
When prompted allow the Add-On/Active X to install.
Make sure that the option Remove found threats is NOT checked, and the option Scan archives is checked.
Now click on Advanced Settings and select the following:
Scan for potentially unwanted applications
Scan for potentially unsafe applications
Enable Anti-Stealth Technology
Now click on:
The virus signature database... will begin to download. Be patient this make take some time depending on the speed of your Internet Connection.
When completed the Online Scan will begin automatically.
Do not touch either the Mouse or keyboard during the scan otherwise it may stall.
When completed make sure you first copy the logfile located at C:\Program Files\ESET\EsetOnlineScanner\log.txt
Copy and paste that log in your next reply please.
Now click on: (Selecting Uninstall application on close if you so wish)
Please run a new scan with OTL ....
Double click OTL.exe to launch the programme.
Check the following.
Scan all users.
Under Extra Registry section, select Use SafeList
Click the Run Scan button and wait for the scan to finish (usually about 10-15 mins).
When finished it will produce just one log.
OTL.txt (open on your desktop).
Please post me the log.
Summary of the logs I need from you in your next post:
Please post each log separately to prevent it being cut off by the forum post size limiter. Check each after you've posted it to make sure it's all present, if any log is cut off you'll have to post it in sections.
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