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Blank desktop windows 7

1 min read

This thread's last reply is from February 27, 2012, 10:24 AM UTC. Software, malware, and removal-tool advice below may be out of date — treat specific steps and download links with caution.

DerekDay
February 25, 2012, 1:57 PM UTC
I have a desktop running Windows 7. Two user profiles, one starts OK, the other has a blank desktop. It will come up in safe mode. I ran Hijack this and attach a logfile. I would appreciate any help.

Regards

Derek Day
maxi
February 25, 2012, 2:23 PM UTC
Hi DerekDay,
Important:
Do not run any type of temp file cleaner until we get your icons back.

Please download DDS by sUBs from one of the links below, save it to your Desktop (Note: It must be in this location).
  • Link 1
  • Link 2

Please disable any anti-malware program that will block scripts from running before running DDS.

  • Right-Click on dds.scr And select " Run as administrator "... and a command window will appear. This is normal.
  • Shortly after two logs will appear:
    • DDS.txt
    • Attach.txt
  • A window will open instructing you save & post the logs
  • Save the logs to a convenient place such as your desktop
  • Copy the contents of both logs & post in your next reply


In your next reply please include:
Both logs from DDS. (Please do not attach them).

Regards maxi :)
DerekDay
February 25, 2012, 2:57 PM UTC
Thanks for your prompt reply.

I have run superantispywhere since I asked for help.

I ran the script just now.

I have attached the two logs as you instructed.

Regards

Derek Day

Attachments:

DerekDay
February 25, 2012, 3:21 PM UTC
I am sorry I did not run the script from the desktop.

I have now run it from the desktop and attach the resulting files.

Sorry to be so stupid.

Regards

Derek Day

Attachments:

DerekDay
February 27, 2012, 9:54 AM UTC
I have now solved this problem.

There was an exe file in roaming, being run from Current User\Software\Microsoft\Windows\Current Version\Run.

Don't know how it got there, but I've deleted it and the registry entry.

Thanks for your attention.

Regards

Derek Day
Cypher
February 27, 2012, 10:24 AM UTC
As your problems appear to have been resolved,