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Help trying to remove Virus

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This thread's last reply is from January 18, 2012, 7:06 PM UTC. Software, malware, and removal-tool advice below may be out of date — treat specific steps and download links with caution.

NormanB
January 18, 2012, 7:01 PM UTC
I am operating a desktop computer running Windows Vista. I have two log-ons for the computer. One for my family and one for myself. The Family log-on developed a virus last night. When I click on IE a program called Vista Antispywear 2012 appears and wants me to run it. It says that my computer is infected with Trogan-BNK.Win32 Key Logger Gen. I do not think that the program is really Windows Vista. I cannot connect to the internet. The Windows Vista keeps coming up. I am also getting the following message "Cannot Find C:Windows\System32|WLTray.EXE:.
So far the problem occurs when we log-on to the Family Account. When I log-on under my own account, everything is fine. I can get to the inetrnet. Under my account I just ran SuperAntiSywear under my account. It did not find any problems. I am not that proficent with computers so I would appreciate any help. About 5 years ago I had an issue and found help on this forum.
Thanks.
deltalima Admin/Teacher
January 18, 2012, 7:06 PM UTC

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