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multimonitor system shut down - help!

2 min read

This thread's last reply is from December 6, 2011, 9:37 PM UTC. Software, malware, and removal-tool advice below may be out of date — treat specific steps and download links with caution.

appreciateshelp
December 6, 2011, 9:34 PM UTC
I am running a multimonitor (4) desktop system wit UltraMon and windows Vista Ultimate & (3) ATI PC 5570 video cards. Intel Q6850@ 3GHz, 32 bit OS, 4GB RAM, I continue to get system lock-up or freeze after start-up varying from 5 to 10 minutes after start-up if at all because most times it will not boot unless we boot in "safe". When I can get the system to boot, have run Symantec, Hitman Pro, and looked for irregularities with winPatrol Plus. I am not finding any malware or virus today but yesterday I found eraser.sys with Hitman Pro and deleted it...or I thought. Today my system has frozen again and I am now using a laptop to post here. I cannot get the desktop to boot unless I boot to "safe w/networking". Yesterday I thought UltraMon could be the problem so I uninstalled and reinstalled to see if it was the problem because before the system went down one of the monitors gave an "out of range" message. A few days ago I got the same message on two of the four thus the reason I thought UltraMon could be corrupted. I thought it might be a video card and ruled that out because when I got the shutdown yesterday on two of the four monitors, one of the monitors that went down was on the same video card as one that was operating properly. The other monitor that was down was on a separate card. So the system will boot sometimes for a few minutes, then signal "out of range" on one monitor, or two then the cursor locks in place. Then I have to boot into "safe w/networking" just to get it booted up at all. WOW frustrating. Can someone suggest anything?
Thank you !!!!
deltalima Admin/Teacher
December 6, 2011, 9:37 PM UTC
By posting just a description of your problems it is likely that your topic will be passed by and you will not receive the help you're looking for.

We need to know what's running on your computer so that we can give you appropriate instructions.

May I draw your attention to THIS topic, which you should have read, and which tells you what we need you to post so that we can help you.

This thread will now be closed.

If you still need help, please start a new thread with:-
  • DDS.txt
  • Attach.txt
  • Details of your problems.


If for any reason you can't run DDS, please let us know in your post.