Help with a microsoft phone/computer scam

[Gary R]

As far as I can see, there's now no sign of infection on your dad's computer.

Time to remove the programs we've been using to scan.

Let's clear out OTL and the files and folders it created. This will also remove TDSSKiller.

• Double click OTL.exe to launch the programme.
• Click on the CleanUp! button.
• OTL will download a list from the Internet, if your firewall or other defensive programmes alerts you, allow it access.
• You will be prompted to allow the clean up procedure, click Yes
• When finished exit out of OTL
• Now delete OTL.exe (if still present).

Are you noticing any problems ?

• If you are let me know about them.
• If not it's time to make your computer more secure.

Please read the article below which will give you a few suggestions for how to minimise your chances of getting an infection.

• Computer Security - a short guide to staying safer online

[greggy1948]

Thank you so very much for your time and effort and the swift response to my issues. You have given much relief to an old bloke who doesnt have much of an idea about computers.

[Gary R]

You're welcome, glad we could help.

Keep safe.

Gary

As your problems appear to have been resolved, this topic is now closed.

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