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Vista on Gateway Laptop

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Vista on Gateway Laptop

Unread postby cdmccreary » October 16th, 2011, 7:53 pm

System running well with no suspected malware prior to the following. (One other system in the house have similar problem but with a different history.)

1. Went to pdflite.com and tried to download pdfprinter.

2. No viruses reported prior to execution. Afterwords, antivirus notified me executable changed its file and asked if I wanted to continue running. I chose no. (using drweb)

3. Seems executable ran anyway. It unlinked so-to-speak the Adobe Acrobat installation. I cancelled the pdflite and deleted the executable. Did not notice any other ill-effects.

4. I reinstalled Adobe Acrobat X from the adobe website.

5. A few days later, computer will not run user "charles" with administrator privileges except in safe mode. Windows explorer keeps crashing.

6. Unable to run DDS. My antivirus says it is infected with Trojan.Muldrop3.6866. Seems strange a script would be reported infected.

How do I proceed?

Thank you.
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Re: Vista on Gateway Laptop

Unread postby NonSuch » October 17th, 2011, 2:59 am

We understand that you are having difficulty running DDS. However, in order for us to help you it is necessary that you provide us with a DDS log, or a HijackThis log, and it is possible you may be able to do this by following these instructions:

Download/run Rkill:

Please download Rkill from one of the following links and save to your Desktop:

One, Two or Three

  • Double click on Rkill.
  • A command window will open then disappear upon completion, this is normal.
  • Please leave Rkill on the Desktop until otherwise advised.

Note: If your security software warns about Rkill, please ignore and allow the download to continue.

Next, please follow the guideline at the link below to start a new topic and post your DDS log. If you are unable to create and post a DDS log or a HijackThis log, then your only option may be to reformat your computer and reinstall the operating system.

This topic is now closed. Please start a new topic by following the guideline posted here: >Guideline for posting your DDS log<
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