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Can't open Internet Explorer

11 min read

This thread's last reply is from September 9, 2011, 9:59 AM UTC. Software, malware, and removal-tool advice below may be out of date — treat specific steps and download links with caution.

atlmsl
September 7, 2011, 4:02 PM UTC
Things are running fine for the most part. I'm back to regular windows and Internet Explorer works fine. But I'm still concerned about some messages at the bottom right tool bar. "Windows has blocked some programs from starting" for instance.
Cypher Admin/Teacher
September 7, 2011, 4:07 PM UTC
Run another scan with Malwarebytes Anti-Malware please:

Note the instructions are slightly different as i would like you to run a Full scan.

  • Launch the application, Check for Updates >> Perform full Scan.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Check all items except items in the C:\System Volume Information folder... and click Remove Selected.
    Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts, click OK to either and let MBAM proceed with the disinfection process, if asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.
  • When completed, a log will open in Notepad. please copy and paste the log into your next reply.
  • The log can also be found here:
    C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\mbam-log-date (time).txt
atlmsl
September 7, 2011, 4:10 PM UTC
Panda is running. Apparently the new version of IE likes to put the "accept" prompt as small as possible at the bottom of the screen and I didn't see it.
Cypher Admin/Teacher
September 7, 2011, 4:19 PM UTC
"atlmsl" wrote:Panda is running.

Good, please see my last reply and post both the Panda and Malwarebytes logs in your next reply.
atlmsl
September 7, 2011, 5:47 PM UTC
Panda is taking a long time to scan. I'm assuming you don't want me running the Malwarebytes scan simultaneously?
Cypher Admin/Teacher
September 7, 2011, 5:52 PM UTC
"atlmsl" wrote:I'm assuming you don't want me running the Malwarebytes scan simultaneously?

Yes let the Panda scan finish before running Malwarebytes.
atlmsl
September 7, 2011, 7:13 PM UTC
Here is the Panda log. I'll run the Malwarebytes scan shortly and post the log.


;***********************************************************************************************************************************************************************************
ANALYSIS: 2011-09-07 15:11:14
PROTECTIONS: 1
MALWARE: 29
SUSPECTS: 0
;***********************************************************************************************************************************************************************************
PROTECTIONS
Description Version Active Updated
;===================================================================================================================================================================================
Trend Micro Internet Security 17.1.1368 Yes Yes
;===================================================================================================================================================================================
MALWARE
Id Description Type Active Severity Disinfectable Disinfected Location
;===================================================================================================================================================================================
00139059 Cookie/Traffic Marketplace TrackingCookie No 0 Yes No c:\windows\system32\config\systemprofile\appdata\roaming\microsoft\windows\cookies\system@trafficmp[4].txt
00139059 Cookie/Traffic Marketplace TrackingCookie No 0 Yes No c:\windows\system32\config\systemprofile\appdata\roaming\microsoft\windows\cookies\system@trafficmp[2].txt
00139059 Cookie/Traffic Marketplace TrackingCookie No 0 Yes No c:\windows\system32\config\systemprofile\appdata\roaming\microsoft\windows\cookies\system@trafficmp[1].txt
00139059 Cookie/Traffic Marketplace TrackingCookie No 0 Yes No c:\windows\system32\config\systemprofile\appdata\roaming\microsoft\windows\cookies\system@trafficmp[6].txt
00139059 Cookie/Traffic Marketplace TrackingCookie No 0 Yes No c:\windows\system32\config\systemprofile\appdata\roaming\microsoft\windows\cookies\system@trafficmp[5].txt
00139059 Cookie/Traffic Marketplace TrackingCookie No 0 Yes No c:\users\emily\appdata\roaming\microsoft\windows\cookies\ueb0fwbo.txt
00139060 Cookie/Casalemedia TrackingCookie No 0 Yes No c:\windows\system32\config\systemprofile\appdata\roaming\microsoft\windows\cookies\system@casalemedia[2].txt
00139060 Cookie/Casalemedia TrackingCookie No 0 Yes No c:\windows\system32\config\systemprofile\appdata\roaming\microsoft\windows\cookies\system@casalemedia[1].txt
00139060 Cookie/Casalemedia TrackingCookie No 0 Yes No c:\windows\system32\config\systemprofile\appdata\roaming\microsoft\windows\cookies\system@casalemedia[4].txt
00139060 Cookie/Casalemedia TrackingCookie No 0 Yes No c:\windows\system32\config\systemprofile\appdata\roaming\microsoft\windows\cookies\system@casalemedia[3].txt
00139060 Cookie/Casalemedia TrackingCookie No 0 Yes No c:\users\emily\appdata\roaming\microsoft\windows\cookies\low\emily@casalemedia[1].txt
00139060 Cookie/Casalemedia TrackingCookie No 0 Yes No c:\users\emily\appdata\roaming\microsoft\windows\cookies\emily@casalemedia[2].txt
00139061 Cookie/Doubleclick TrackingCookie No 0 Yes No c:\windows\system32\config\systemprofile\appdata\roaming\microsoft\windows\cookies\system@doubleclick[2].txt
00139061 Cookie/Doubleclick TrackingCookie No 0 Yes No c:\windows\system32\config\systemprofile\appdata\roaming\microsoft\windows\cookies\system@doubleclick[8].txt
00139061 Cookie/Doubleclick TrackingCookie No 0 Yes No c:\windows\system32\config\systemprofile\appdata\roaming\microsoft\windows\cookies\system@doubleclick[7].txt
00139061 Cookie/Doubleclick TrackingCookie No 0 Yes No c:\users\emily\appdata\roaming\microsoft\windows\cookies\low\emily@doubleclick[1].txt
00139061 Cookie/Doubleclick TrackingCookie No 0 Yes No c:\windows\system32\config\systemprofile\appdata\roaming\microsoft\windows\cookies\system@doubleclick[6].txt
00139061 Cookie/Doubleclick TrackingCookie No 0 Yes No c:\windows\system32\config\systemprofile\appdata\roaming\microsoft\windows\cookies\system@doubleclick[5].txt
00139061 Cookie/Doubleclick TrackingCookie No 0 Yes No c:\windows\system32\config\systemprofile\appdata\roaming\microsoft\windows\cookies\system@doubleclick[4].txt
00139061 Cookie/Doubleclick TrackingCookie No 0 Yes No c:\windows\system32\config\systemprofile\appdata\roaming\microsoft\windows\cookies\system@doubleclick[3].txt
00139061 Cookie/Doubleclick TrackingCookie No 0 Yes No c:\users\emily\appdata\roaming\microsoft\windows\cookies\ppy076kc.txt
00139061 Cookie/Doubleclick TrackingCookie No 0 Yes No c:\windows\system32\config\systemprofile\appdata\roaming\microsoft\windows\cookies\system@doubleclick[9].txt
00139061 Cookie/Doubleclick TrackingCookie No 0 Yes No c:\windows\system32\config\systemprofile\appdata\roaming\microsoft\windows\cookies\system@doubleclick[1].txt
00139064 Cookie/Atlas DMT TrackingCookie No 0 Yes No c:\windows\system32\config\systemprofile\appdata\roaming\microsoft\windows\cookies\system@atdmt[6].txt
00139064 Cookie/Atlas DMT TrackingCookie No 0 Yes No c:\users\emily\appdata\roaming\microsoft\windows\cookies\emily@atdmt[2].txt
00139064 Cookie/Atlas DMT TrackingCookie No 0 Yes No c:\windows\system32\config\systemprofile\appdata\roaming\microsoft\windows\cookies\system@atdmt[5].txt
00139064 Cookie/Atlas DMT TrackingCookie No 0 Yes No c:\windows\system32\config\systemprofile\appdata\roaming\microsoft\windows\cookies\system@atdmt[3].txt
00139064 Cookie/Atlas DMT TrackingCookie No 0 Yes No c:\windows\system32\config\systemprofile\appdata\roaming\microsoft\windows\cookies\system@atdmt[2].txt
00139064 Cookie/Atlas DMT TrackingCookie No 0 Yes No c:\users\emily\appdata\roaming\microsoft\windows\cookies\low\emily@atdmt[2].txt
00139064 Cookie/Atlas DMT TrackingCookie No 0 Yes No c:\windows\system32\config\systemprofile\appdata\roaming\microsoft\windows\cookies\system@atdmt[1].txt
00145405 Cookie/RealMedia TrackingCookie No 0 Yes No c:\windows\system32\config\systemprofile\appdata\roaming\microsoft\windows\cookies\system@247realmedia[2].txt
00145405 Cookie/RealMedia TrackingCookie No 0 Yes No c:\users\emily\appdata\roaming\microsoft\windows\cookies\emily@247realmedia[1].txt
00145457 Cookie/FastClick TrackingCookie No 0 Yes No c:\windows\system32\config\systemprofile\appdata\roaming\microsoft\windows\cookies\system@fastclick[3].txt
00145457 Cookie/FastClick TrackingCookie No 0 Yes No c:\windows\system32\config\systemprofile\appdata\roaming\microsoft\windows\cookies\system@fastclick[6].txt
00145457 Cookie/FastClick TrackingCookie No 0 Yes No c:\windows\system32\config\systemprofile\appdata\roaming\microsoft\windows\cookies\system@fastclick[1].txt
00145457 Cookie/FastClick TrackingCookie No 0 Yes No c:\users\emily\appdata\roaming\microsoft\windows\cookies\2bjlqggo.txt
00145457 Cookie/FastClick TrackingCookie No 0 Yes No c:\windows\system32\config\systemprofile\appdata\roaming\microsoft\windows\cookies\system@fastclick[4].txt
00145457 Cookie/FastClick TrackingCookie No 0 Yes No c:\windows\system32\config\systemprofile\appdata\roaming\microsoft\windows\cookies\system@fastclick[5].txt
00145731 Cookie/Tribalfusion TrackingCookie No 0 Yes No c:\windows\system32\config\systemprofile\appdata\roaming\microsoft\windows\cookies\system@tribalfusion[7].txt
00145731 Cookie/Tribalfusion TrackingCookie No 0 Yes No c:\users\emily\appdata\roaming\microsoft\windows\cookies\low\emily@tribalfusion[1].txt
00145731 Cookie/Tribalfusion TrackingCookie No 0 Yes No c:\windows\system32\config\systemprofile\appdata\roaming\microsoft\windows\cookies\system@tribalfusion[8].txt
00145731 Cookie/Tribalfusion TrackingCookie No 0 Yes No c:\windows\system32\config\systemprofile\appdata\roaming\microsoft\windows\cookies\system@tribalfusion[4].txt
00145731 Cookie/Tribalfusion TrackingCookie No 0 Yes No c:\windows\system32\config\systemprofile\appdata\roaming\microsoft\windows\cookies\system@tribalfusion[5].txt
00145731 Cookie/Tribalfusion TrackingCookie No 0 Yes No c:\windows\system32\config\systemprofile\appdata\roaming\microsoft\windows\cookies\system@tribalfusion[1].txt
00145731 Cookie/Tribalfusion TrackingCookie No 0 Yes No c:\users\emily\appdata\roaming\microsoft\windows\cookies\1vuhsdue.txt
00145731 Cookie/Tribalfusion TrackingCookie No 0 Yes No c:\windows\system32\config\systemprofile\appdata\roaming\microsoft\windows\cookies\system@tribalfusion[3].txt
00145731 Cookie/Tribalfusion TrackingCookie No 0 Yes No c:\windows\system32\config\systemprofile\appdata\roaming\microsoft\windows\cookies\system@tribalfusion[6].txt
00145731 Cookie/Tribalfusion TrackingCookie No 0 Yes No c:\windows\system32\config\systemprofile\appdata\roaming\microsoft\windows\cookies\system@tribalfusion[2].txt
00145738 Cookie/Mediaplex TrackingCookie No 0 Yes No c:\windows\system32\config\systemprofile\appdata\roaming\microsoft\windows\cookies\system@mediaplex[2].txt
00145738 Cookie/Mediaplex TrackingCookie No 0 Yes No c:\users\emily\appdata\roaming\microsoft\windows\cookies\emily@mediaplex[2].txt
00145738 Cookie/Mediaplex TrackingCookie No 0 Yes No c:\windows\system32\config\systemprofile\appdata\roaming\microsoft\windows\cookies\system@mediaplex[5].txt
00145738 Cookie/Mediaplex TrackingCookie No 0 Yes No c:\windows\system32\config\systemprofile\appdata\roaming\microsoft\windows\cookies\system@mediaplex[4].txt
00145738 Cookie/Mediaplex TrackingCookie No 0 Yes No c:\windows\system32\config\systemprofile\appdata\roaming\microsoft\windows\cookies\system@mediaplex[7].txt
00145738 Cookie/Mediaplex TrackingCookie No 0 Yes No c:\windows\system32\config\systemprofile\appdata\roaming\microsoft\windows\cookies\system@mediaplex[6].txt
00145738 Cookie/Mediaplex TrackingCookie No 0 Yes No c:\users\emily\appdata\roaming\microsoft\windows\cookies\low\emily@mediaplex[1].txt
00145738 Cookie/Mediaplex TrackingCookie No 0 Yes No c:\windows\system32\config\systemprofile\appdata\roaming\microsoft\windows\cookies\system@mediaplex[1].txt
00167642 Cookie/Com.com TrackingCookie No 0 Yes No c:\users\emily\appdata\roaming\microsoft\windows\cookies\low\emily@com[1].txt
00167747 Cookie/Azjmp TrackingCookie No 0 Yes No c:\windows\system32\config\systemprofile\appdata\roaming\microsoft\windows\cookies\system@azjmp[1].txt
00167753 Cookie/Statcounter TrackingCookie No 0 Yes No c:\windows\system32\config\systemprofile\appdata\roaming\microsoft\windows\cookies\system@statcounter[2].txt
00167753 Cookie/Statcounter TrackingCookie No 0 Yes No c:\windows\system32\config\systemprofile\appdata\roaming\microsoft\windows\cookies\system@statcounter[1].txt
00167753 Cookie/Statcounter TrackingCookie No 0 Yes No c:\windows\system32\config\systemprofile\appdata\roaming\microsoft\windows\cookies\system@statcounter[3].txt
00168056 Cookie/YieldManager TrackingCookie No 0 Yes No c:\windows\system32\config\systemprofile\appdata\roaming\microsoft\windows\cookies\[redacted][6].txt
00168056 Cookie/YieldManager TrackingCookie No 0 Yes No c:\windows\system32\config\systemprofile\appdata\roaming\microsoft\windows\cookies\[redacted][9].txt
00168056 Cookie/YieldManager TrackingCookie No 0 Yes No c:\windows\system32\config\systemprofile\appdata\roaming\microsoft\windows\cookies\[redacted][4].txt
00168056 Cookie/YieldManager TrackingCookie No 0 Yes No c:\windows\system32\config\systemprofile\appdata\roaming\microsoft\windows\cookies\[redacted][7].txt
00168056 Cookie/YieldManager TrackingCookie No 0 Yes No c:\windows\system32\config\systemprofile\appdata\roaming\microsoft\windows\cookies\[redacted][5].txt
00168056 Cookie/YieldManager TrackingCookie No 0 Yes No c:\users\emily\appdata\roaming\microsoft\windows\cookies\low\cspowvc2.txt
00168056 Cookie/YieldManager TrackingCookie No 0 Yes No c:\windows\system32\config\systemprofile\appdata\roaming\microsoft\windows\cookies\[redacted][3].txt
00168056 Cookie/YieldManager TrackingCookie No 0 Yes No c:\users\emily\appdata\roaming\microsoft\windows\cookies\2bo6ojm5.txt
00168056 Cookie/YieldManager TrackingCookie No 0 Yes No c:\windows\system32\config\systemprofile\appdata\roaming\microsoft\windows\cookies\[redacted][2].txt
00168056 Cookie/YieldManager TrackingCookie No 0 Yes No c:\windows\system32\config\systemprofile\appdata\roaming\microsoft\windows\cookies\[redacted][1].txt
00168061 Cookie/Apmebf TrackingCookie No 0 Yes No c:\windows\system32\config\systemprofile\appdata\roaming\microsoft\windows\cookies\system@apmebf[8].txt
00168061 Cookie/Apmebf TrackingCookie No 0 Yes No c:\windows\system32\config\systemprofile\appdata\roaming\microsoft\windows\cookies\system@apmebf[9].txt
00168061 Cookie/Apmebf TrackingCookie No 0 Yes No c:\windows\system32\config\systemprofile\appdata\roaming\microsoft\windows\cookies\system@apmebf[5].txt
00168061 Cookie/Apmebf TrackingCookie No 0 Yes No c:\windows\system32\config\systemprofile\appdata\roaming\microsoft\windows\cookies\system@apmebf[4].txt
00168061 Cookie/Apmebf TrackingCookie No 0 Yes No c:\windows\system32\config\systemprofile\appdata\roaming\microsoft\windows\cookies\system@apmebf[3].txt
00168061 Cookie/Apmebf TrackingCookie No 0 Yes No c:\windows\system32\config\systemprofile\appdata\roaming\microsoft\windows\cookies\system@apmebf[2].txt
00168061 Cookie/Apmebf TrackingCookie No 0 Yes No c:\windows\system32\config\systemprofile\appdata\roaming\microsoft\windows\cookies\system@apmebf[1].txt
00168061 Cookie/Apmebf TrackingCookie No 0 Yes No c:\users\emily\appdata\roaming\microsoft\windows\cookies\low\emily@apmebf[1].txt
00168061 Cookie/Apmebf TrackingCookie No 0 Yes No c:\users\emily\appdata\roaming\microsoft\windows\cookies\emily@apmebf[2].txt
00168061 Cookie/Apmebf TrackingCookie No 0 Yes No c:\windows\system32\config\systemprofile\appdata\roaming\microsoft\windows\cookies\system@apmebf[6].txt
00168076 Cookie/BurstNet TrackingCookie No 0 Yes No c:\windows\system32\config\systemprofile\appdata\roaming\microsoft\windows\cookies\system@burstnet[3].txt
00168076 Cookie/BurstNet TrackingCookie No 0 Yes No c:\windows\system32\config\systemprofile\appdata\roaming\microsoft\windows\cookies\system@burstnet[4].txt
00168076 Cookie/BurstNet TrackingCookie No 0 Yes No c:\windows\system32\config\systemprofile\appdata\roaming\microsoft\windows\cookies\system@burstnet[2].txt
00168076 Cookie/BurstNet TrackingCookie No 0 Yes No c:\windows\system32\config\systemprofile\appdata\roaming\microsoft\windows\cookies\system@burstnet[1].txt
00168090 Cookie/Serving-sys TrackingCookie No 0 Yes No c:\windows\system32\config\systemprofile\appdata\roaming\microsoft\windows\cookies\system@serving-sys[7].txt
00168090 Cookie/Serving-sys TrackingCookie No 0 Yes No c:\users\emily\appdata\roaming\microsoft\windows\cookies\low\emily@serving-sys[1].txt
00168090 Cookie/Serving-sys TrackingCookie No 0 Yes No c:\windows\system32\config\systemprofile\appdata\roaming\microsoft\windows\cookies\system@serving-sys[6].txt
00168090 Cookie/Serving-sys TrackingCookie No 0 Yes No c:\users\emily\appdata\roaming\microsoft\windows\cookies\wicayqg4.txt
00168090 Cookie/Serving-sys TrackingCookie No 0 Yes No c:\windows\system32\config\systemprofile\appdata\roaming\microsoft\windows\cookies\system@serving-sys[8].txt
00168090 Cookie/Serving-sys TrackingCookie No 0 Yes No c:\windows\system32\config\systemprofile\appdata\roaming\microsoft\windows\cookies\system@serving-sys[1].txt
00168090 Cookie/Serving-sys TrackingCookie No 0 Yes No c:\windows\system32\config\systemprofile\appdata\roaming\microsoft\windows\cookies\system@serving-sys[2].txt
00168090 Cookie/Serving-sys TrackingCookie No 0 Yes No c:\windows\system32\config\systemprofile\appdata\roaming\microsoft\windows\cookies\system@serving-sys[3].txt
00168090 Cookie/Serving-sys TrackingCookie No 0 Yes No c:\windows\system32\config\systemprofile\appdata\roaming\microsoft\windows\cookies\system@serving-sys[4].txt
00168090 Cookie/Serving-sys TrackingCookie No 0 Yes No c:\windows\system32\config\systemprofile\appdata\roaming\microsoft\windows\cookies\system@serving-sys[5].txt
00168097 Cookie/BurstBeacon TrackingCookie No 0 Yes No c:\windows\system32\config\systemprofile\appdata\roaming\microsoft\windows\cookies\[redacted][1].txt
00169190 Cookie/Advertising TrackingCookie No 0 Yes No c:\windows\system32\config\systemprofile\appdata\roaming\microsoft\windows\cookies\system@advertising[11].txt
00169190 Cookie/Advertising TrackingCookie No 0 Yes No c:\windows\system32\config\systemprofile\appdata\roaming\microsoft\windows\cookies\system@advertising[1].txt
00169190 Cookie/Advertising TrackingCookie No 0 Yes No c:\windows\system32\config\systemprofile\appdata\roaming\microsoft\windows\cookies\system@advertising[2].txt
00169190 Cookie/Advertising TrackingCookie No 0 Yes No c:\windows\system32\config\systemprofile\appdata\roaming\microsoft\windows\cookies\system@advertising[3].txt
00169190 Cookie/Advertising TrackingCookie No 0 Yes No c:\windows\system32\config\systemprofile\appdata\roaming\microsoft\windows\cookies\system@advertising[4].txt
00169190 Cookie/Advertising TrackingCookie No 0 Yes No c:\windows\system32\config\systemprofile\appdata\roaming\microsoft\windows\cookies\system@advertising[5].txt
00169190 Cookie/Advertising TrackingCookie No 0 Yes No c:\windows\system32\config\systemprofile\appdata\roaming\microsoft\windows\cookies\system@advertising[6].txt
00169190 Cookie/Advertising TrackingCookie No 0 Yes No c:\windows\system32\config\systemprofile\appdata\roaming\microsoft\windows\cookies\system@advertising[7].txt
00169190 Cookie/Advertising TrackingCookie No 0 Yes No c:\windows\system32\config\systemprofile\appdata\roaming\microsoft\windows\cookies\system@advertising[9].txt
00169190 Cookie/Advertising TrackingCookie No 0 Yes No c:\windows\system32\config\systemprofile\appdata\roaming\microsoft\windows\cookies\system@advertising[10].txt
00169190 Cookie/Advertising TrackingCookie No 0 Yes No c:\users\emily\appdata\roaming\microsoft\windows\cookies\emily@advertising[1].txt
00170495 Cookie/PointRoll TrackingCookie No 0 Yes No c:\windows\system32\config\systemprofile\appdata\roaming\microsoft\windows\cookies\[redacted][2].txt
00170495 Cookie/PointRoll TrackingCookie No 0 Yes No c:\users\emily\appdata\roaming\microsoft\windows\cookies\low\[redacted][1].txt
00170495 Cookie/PointRoll TrackingCookie No 0 Yes No c:\windows\system32\config\systemprofile\appdata\roaming\microsoft\windows\cookies\[redacted][5].txt
00170495 Cookie/PointRoll TrackingCookie No 0 Yes No c:\windows\system32\config\systemprofile\appdata\roaming\microsoft\windows\cookies\[redacted][4].txt
00170495 Cookie/PointRoll TrackingCookie No 0 Yes No c:\windows\system32\config\systemprofile\appdata\roaming\microsoft\windows\cookies\[redacted][1].txt
00170495 Cookie/PointRoll TrackingCookie No 0 Yes No c:\windows\system32\config\systemprofile\appdata\roaming\microsoft\windows\cookies\[redacted][3].txt
00170495 Cookie/PointRoll TrackingCookie No 0 Yes No c:\windows\system32\config\systemprofile\appdata\roaming\microsoft\windows\cookies\[redacted][6].txt
00170556 Cookie/RealMedia TrackingCookie No 0 Yes No c:\users\emily\appdata\roaming\microsoft\windows\cookies\jn0epyxk.txt
00170556 Cookie/RealMedia TrackingCookie No 0 Yes No c:\windows\system32\config\systemprofile\appdata\roaming\microsoft\windows\cookies\system@realmedia[8].txt
00170556 Cookie/RealMedia TrackingCookie No 0 Yes No c:\windows\system32\config\systemprofile\appdata\roaming\microsoft\windows\cookies\system@realmedia[7].txt
00170556 Cookie/RealMedia TrackingCookie No 0 Yes No c:\windows\system32\config\systemprofile\appdata\roaming\microsoft\windows\cookies\system@realmedia[6].txt
00170556 Cookie/RealMedia TrackingCookie No 0 Yes No c:\windows\system32\config\systemprofile\appdata\roaming\microsoft\windows\cookies\system@realmedia[5].txt
00170556 Cookie/RealMedia TrackingCookie No 0 Yes No c:\windows\system32\config\systemprofile\appdata\roaming\microsoft\windows\cookies\system@realmedia[4].txt
00170556 Cookie/RealMedia TrackingCookie No 0 Yes No c:\windows\system32\config\systemprofile\appdata\roaming\microsoft\windows\cookies\system@realmedia[1].txt
00170556 Cookie/RealMedia TrackingCookie No 0 Yes No c:\windows\system32\config\systemprofile\appdata\roaming\microsoft\windows\cookies\system@realmedia[3].txt
00170556 Cookie/RealMedia TrackingCookie No 0 Yes No c:\windows\system32\config\systemprofile\appdata\roaming\microsoft\windows\cookies\system@realmedia[2].txt
00171982 Cookie/QuestionMarket TrackingCookie No 0 Yes No c:\windows\system32\config\systemprofile\appdata\roaming\microsoft\windows\cookies\system@questionmarket[9].txt
00171982 Cookie/QuestionMarket TrackingCookie No 0 Yes No c:\windows\system32\config\systemprofile\appdata\roaming\microsoft\windows\cookies\system@questionmarket[8].txt
00171982 Cookie/QuestionMarket TrackingCookie No 0 Yes No c:\windows\system32\config\systemprofile\appdata\roaming\microsoft\windows\cookies\system@questionmarket[7].txt
00171982 Cookie/QuestionMarket TrackingCookie No 0 Yes No c:\windows\system32\config\systemprofile\appdata\roaming\microsoft\windows\cookies\system@questionmarket[6].txt
00171982 Cookie/QuestionMarket TrackingCookie No 0 Yes No c:\windows\system32\config\systemprofile\appdata\roaming\microsoft\windows\cookies\system@questionmarket[5].txt
00171982 Cookie/QuestionMarket TrackingCookie No 0 Yes No c:\windows\system32\config\systemprofile\appdata\roaming\microsoft\windows\cookies\system@questionmarket[4].txt
00171982 Cookie/QuestionMarket TrackingCookie No 0 Yes No c:\windows\system32\config\systemprofile\appdata\roaming\microsoft\windows\cookies\system@questionmarket[3].txt
00171982 Cookie/QuestionMarket TrackingCookie No 0 Yes No c:\windows\system32\config\systemprofile\appdata\roaming\microsoft\windows\cookies\system@questionmarket[1].txt
00171982 Cookie/QuestionMarket TrackingCookie No 0 Yes No c:\users\emily\appdata\roaming\microsoft\windows\cookies\low\emily@questionmarket[2].txt
00171982 Cookie/QuestionMarket TrackingCookie No 0 Yes No c:\users\emily\appdata\roaming\microsoft\windows\cookies\emily@questionmarket[2].txt
00171982 Cookie/QuestionMarket TrackingCookie No 0 Yes No c:\windows\system32\config\systemprofile\appdata\roaming\microsoft\windows\cookies\[redacted]
00171982 Cookie/QuestionMarket TrackingCookie No 0 Yes No c:\windows\system32\config\systemprofile\appdata\roaming\microsoft\windows\cookies\system@questionmarket[10].txt
00171982 Cookie/QuestionMarket TrackingCookie No 0 Yes No c:\windows\system32\config\systemprofile\appdata\roaming\microsoft\windows\cookies\system@questionmarket[2].txt
00172221 Cookie/Zedo TrackingCookie No 0 Yes No c:\windows\system32\config\systemprofile\appdata\roaming\microsoft\windows\cookies\system@zedo[2].txt
00172221 Cookie/Zedo TrackingCookie No 0 Yes No c:\windows\system32\config\systemprofile\appdata\roaming\microsoft\windows\cookies\system@zedo[3].txt
00172221 Cookie/Zedo TrackingCookie No 0 Yes No c:\windows\system32\config\systemprofile\appdata\roaming\microsoft\windows\cookies\system@zedo[4].txt
00172221 Cookie/Zedo TrackingCookie No 0 Yes No c:\windows\system32\config\systemprofile\appdata\roaming\microsoft\windows\cookies\system@zedo[5].txt
00172221 Cookie/Zedo TrackingCookie No 0 Yes No c:\windows\system32\config\systemprofile\appdata\roaming\microsoft\windows\cookies\system@zedo[7].txt
00172221 Cookie/Zedo TrackingCookie No 0 Yes No c:\windows\system32\config\systemprofile\appdata\roaming\microsoft\windows\cookies\system@zedo[1].txt
00172221 Cookie/Zedo TrackingCookie No 0 Yes No c:\windows\system32\config\systemprofile\appdata\roaming\microsoft\windows\cookies\system@zedo[8].txt
00273339 Cookie/Smartadserver TrackingCookie No 0 Yes No c:\windows\system32\config\systemprofile\appdata\roaming\microsoft\windows\cookies\system@smartadserver[2].txt
00293517 Cookie/AdDynamix TrackingCookie No 0 Yes No c:\windows\system32\config\systemprofile\appdata\roaming\microsoft\windows\cookies\[redacted][2].txt
00624454 Trj/Genetic.gen Virus/Trojan No 0 Yes No c:\qoobox\quarantine\c\programdata\4f06.tmp.vir
00624454 Trj/Genetic.gen Virus/Trojan No 0 Yes No c:\qoobox\quarantine\c\programdata\366.tmp.vir
00624454 Trj/Genetic.gen Virus/Trojan No 0 Yes No c:\qoobox\quarantine\c\programdata\5a8a.tmp.vir
00624454 Trj/Genetic.gen Virus/Trojan No 0 Yes No c:\qoobox\quarantine\c\programdata\863e.tmp.vir
00624454 Trj/Genetic.gen Virus/Trojan No 0 Yes No c:\qoobox\quarantine\c\programdata\977b.tmp.vir
00624454 Trj/Genetic.gen Virus/Trojan No 0 Yes No c:\qoobox\quarantine\c\programdata\1718.tmp.vir
01196325 Cookie/Enhance TrackingCookie No 0 Yes No c:\windows\system32\config\systemprofile\appdata\roaming\microsoft\windows\cookies\system@enhance[3].txt
01196325 Cookie/Enhance TrackingCookie No 0 Yes No c:\windows\system32\config\systemprofile\appdata\roaming\microsoft\windows\cookies\system@enhance[2].txt
06049809 Adware/SecurityProtection Adware No 0 Yes No c:\qoobox\quarantine\c\programdata\9eed.tmp.vir
08993843 Generic Trojan Virus/Trojan No 0 Yes No c:\qoobox\quarantine\c\windows\system32\0.40560775380824976.exe.vir
09017287 Generic Trojan Virus/Trojan No 0 Yes No c:\qoobox\quarantine\c\programdata\8ae0.tmp.vir
09017287 Generic Trojan Virus/Trojan No 0 Yes No c:\qoobox\quarantine\c\programdata\3044.tmp.vir
09017461 Generic Trojan Virus/Trojan No 0 Yes No c:\qoobox\quarantine\c\programdata\d8ae.tmp.vir
09017461 Generic Trojan Virus/Trojan No 0 Yes No c:\qoobox\quarantine\c\programdata\44f8.tmp.vir
09017461 Generic Trojan Virus/Trojan No 0 Yes No c:\qoobox\quarantine\c\programdata\b99b.tmp.vir
09017461 Generic Trojan Virus/Trojan No 0 Yes No c:\qoobox\quarantine\c\programdata\defender.exe.vir
;===================================================================================================================================================================================
SUSPECTS
Sent Location
;===================================================================================================================================================================================
;===================================================================================================================================================================================
VULNERABILITIES
Id Severity Description
;===================================================================================================================================================================================
;===================================================================================================================================================================================
atlmsl
September 7, 2011, 10:03 PM UTC
Malwarebytes' Anti-Malware 1.51.1.1800
www.malwarebytes.org

Database version: 7673

Windows 6.0.6002 Service Pack 2
Internet Explorer 9.0.8112.16421

9/7/2011 5:59:19 PM
mbam-log-2011-09-07 (17-59-19).txt

Scan type: Full scan (C:\|D:\|)
Objects scanned: 348837
Time elapsed: 1 hour(s), 32 minute(s), 54 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 14

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
c:\Qoobox\quarantine\C\programdata\1718.tmp.vir (Rogue.SecurityProtection) -> Quarantined and deleted successfully.
c:\Qoobox\quarantine\C\programdata\3044.tmp.vir (Rogue.SecurityProtection) -> Quarantined and deleted successfully.
c:\Qoobox\quarantine\C\programdata\366.tmp.vir (Rogue.SecurityProtection) -> Quarantined and deleted successfully.
c:\Qoobox\quarantine\C\programdata\44f8.tmp.vir (Rogue.SecurityProtection) -> Quarantined and deleted successfully.
c:\Qoobox\quarantine\C\programdata\4f06.tmp.vir (Rogue.SecurityProtection) -> Quarantined and deleted successfully.
c:\Qoobox\quarantine\C\programdata\5a8a.tmp.vir (Rogue.SecurityProtection) -> Quarantined and deleted successfully.
c:\Qoobox\quarantine\C\programdata\863e.tmp.vir (Rogue.SecurityProtection) -> Quarantined and deleted successfully.
c:\Qoobox\quarantine\C\programdata\8ae0.tmp.vir (Rogue.SecurityProtection) -> Quarantined and deleted successfully.
c:\Qoobox\quarantine\C\programdata\977b.tmp.vir (Rogue.SecurityProtection) -> Quarantined and deleted successfully.
c:\Qoobox\quarantine\C\programdata\9eed.tmp.vir (Spyware.Passwords.XGen) -> Quarantined and deleted successfully.
c:\Qoobox\quarantine\C\programdata\b99b.tmp.vir (Rogue.SecurityProtection) -> Quarantined and deleted successfully.
c:\Qoobox\quarantine\C\programdata\d8ae.tmp.vir (Rogue.SecurityProtection) -> Quarantined and deleted successfully.
c:\Qoobox\quarantine\C\programdata\defender.exe.vir (Rogue.SecurityProtection) -> Quarantined and deleted successfully.
c:\Qoobox\quarantine\C\Windows\System32\0.40560775380824976.exe.vir (Trojan.FakeAlert) -> Quarantined and deleted successfully.
Cypher Admin/Teacher
September 8, 2011, 8:35 AM UTC
Hi atlmsl,
I'm still concerned about some messages at the bottom right tool bar. "Windows has blocked some programs from starting"

Can you tell me the name of the program that is being blocked from starting?
atlmsl
September 8, 2011, 1:32 PM UTC
Looks like windows defender is blocking Lightscribe control panel.
atlmsl
September 8, 2011, 1:35 PM UTC
Actually when I put the mouse over the block startup programs icon my options are "show or remove blocked startup programs" and "run blocked program." If I go to run blocked program a side panel comes up that says "malwarebytes" so I think it's actually blocking malwarebytes from starting.

Sorry I have just never seen this windows defender icon before.
Cypher Admin/Teacher
September 8, 2011, 2:51 PM UTC
Hi atlmsl,
The problems you are still experiencing are not coming from malware as all of your latest logs have come back clean.
As this is a dedicated Malware Removal site I think those issues are best left to experts elsewhere..
Here are some excellent Tech sites (in no particular order) that may be able to help with these problems:



So as I said above your logs are clean, I hope you can resolve your other problem with the links that I provided.

Now that you are clean, please follow these simple steps in order to keep your computer clean and secure:

Time for some housekeeping
  • Click on Start > All programs > Accessories > Run.
  • Now type in ComboFix /Uninstall into the box and click OK.
  • Note the space between the X and the /Uninstall, it needs to be there.

The above procedure will reset your System Restore and clear out the backups and quarantines created during the course of this fix.

Next

Download OTC by Old Timer and save it to your Desktop. This tool will remove all the tools we used to clean your pc.

  • Right-click OTC.exe And select " Run as administrator " to run it.
  • Click the CleanUp! button
  • Select Yes when the Begin cleanup Process? Prompt appears
  • If you are prompted to Reboot during the cleanup, select Yes
  • The tool will delete itself once it finishes, if not delete it by yourself

Note: If you receive a warning from your firewall or other security programs regarding OTC attempting to contact the internet, please allow it to do so.

You can now delete any tools we used if they remain on your Desktop.

Protection Programs
Don't forget to re-enable any protection programs we disabled during your fix.

Here are some free programs I recommend that could help you improve your computer's security.

Install SpywareBlaster
Download and install Javacools SpywareBlaster from Here
SpywareBlaster adds a list of ActiveX controls, tracking cookies and sites which will be blocked in either Internet Explorer or Firefox browsers. You need to manually check for updates regularly.

Install SiteAdvisor
SiteAdvisor is a toolbar for Microsoft Internet Explorer and Mozilla Firefox which alerts you if you're about to enter a potentially dangerous website.
You can find more information and download it from Here

Install WinPatrol
As a robust security monitor, WinPatrol will alert you to hijackings, malware attacks and critical changes made to your computer without your permission. WinPatrol takes snapshot of your critical system resources and alerts you to any changes that may occur without your knowledge.
For more information, please visit HERE

MVPS Hosts

Install MVPS Hosts File From Here
The MVPS Hosts file replaces your current HOSTS file with one containing well know ad sites etc. Basically, this prevents your computer from connecting to those sites by redirecting them to 127.0.0.1 which is your local computer.
You can Find the Tutorial HERE

Update your Antivirus programs and other security products regularly to avoid new threats that could infect your system.
You can use one of these sites to check if any updates are needed for your pc.
Secunia Software Inspector
F-secure Health Check

Microsoft Windows Update
Microsoft releases patches for Windows and Office products regularly to patch up Windows and Office products loopholes and fix any bugs found. Install the updates immediately if they are found.
To update Windows
Go to Start > All Programs > Windows Update > Check for updates.
To update Office
Open up any Office program.
Go to Help > Check for Updates

I would be grateful if you could reply to this post so that I know you have read it and, if you've no other questions, the thread can be closed.

Safe surfing!

Note: If you receive a warning from your firewall or other security programs regarding OTC attempting to contact the internet, please allow it to do so.
atlmsl
September 8, 2011, 8:09 PM UTC
Great. Thanks so much. I have cleaned the computer and updated all the anti-virus software. I really appreciate your help. The computer is running great!
Cypher Admin/Teacher
September 9, 2011, 9:59 AM UTC
Hi atlmsl,
"atlmsl" wrote:Great. Thanks so much. I have cleaned the computer and updated all the anti-virus software. I really appreciate your help. The computer is running great!

You're most welcome glad we could help, good luck and stay safe :)
As this issue appears to be resolved,