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Some help

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Some help

Unread postby taco55 » July 12th, 2011, 6:08 pm

I usually dont get viruses
but i blindly downloaded a file not paying attention and its on my other laptop
but when i ran it sadly i did run the exe not on purpose though

when i ran it it disabled my keyboard (laptop) so i used a built on screen keyboard and
then it started to disabled most things so i ran a system restore it obviously did not work
and then it deleted all my virus protection programs like deleted there source file then i ran
safe mode with network and i re downloaded one of them and installed it but when i try to run it
it deletes it i really have no clue at this point i can download team viewer also

disabled task manager also
also when i re download a virus protection program and install it when i go to scan it deletes the whole program

I can download files on the laptop but if it starts to do a scan it gets deleted

or any suggestions
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Re: Some help

Unread postby NonSuch » July 13th, 2011, 2:53 am

In order for us to help you it is necessary that you provide us with a DDS log, and it is possible you may be able to do this by following these instructions:

Download/run Rkill:

Please download Rkill from one of the following links, using another computer if you cannot use the infected one, and save it to the infected computer's Desktop:

One, Two or Three

  • Double click on Rkill.
  • A command window will open then disappear upon completion, this is normal.
  • Please leave Rkill on the Desktop until otherwise advised.

Note: If your security software warns about Rkill, please ignore and allow the download to continue.

Next, please follow the guideline at the link below to start a new topic and post your DDS log. If you are unable to create and post a DDS log, then your only option may be to reformat your computer and reinstall the operating system.

This topic is now closed. Please start a new topic by following the guideline posted here: >Guideline for posting your DDS log<
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