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Virus warnings, scans not completing

1 min read

This thread's last reply is from May 23, 2011, 1:15 PM UTC. Software, malware, and removal-tool advice below may be out of date — treat specific steps and download links with caution.

GeniusMagic
May 22, 2011, 1:54 PM UTC
Hi -

With reference to my last post that was closed by the administrator - viewtopic.php?f=12&t=56887
, I would like to add that I have tried running DDS scan on the computer in safe mode(with networking support) and it starts but never completes.
If I boot in the normal mode, I am not even able to run any program.

Please advise what other steps should I try and I would be happy to try them
Wingman
May 23, 2011, 1:15 PM UTC
We understand that you are having difficulty running certain programs, including DDS. However, in order for us to help you it is necessary that you provide us with a DDS log and it is possible you may be able to do this by following these instructions:

It may be necessary to download the program below, using a different, clean computer and put it on a CD or DVD. Avoid using a Flash drive as these can become infected as well.

Download/run Rkill:
Please download Rkill from one of the following links and save to your Desktop:

One, Two or Three

  • Double click on Rkill.
  • A command window will open then disappear upon completion, this is normal.
  • Please leave Rkill on the Desktop until otherwise advised.


Note: If your security software warns about Rkill, please ignore and allow the download to continue.

Next, please follow the guideline at the link below to start a new topic and post your DDS log. If you are unable to create and post a DDS log, then your only option may be to reformat your computer and reinstall the operating system.

This topic is now closed. Please start a new topic by following the guideline posted here: >Guideline for posting your DDS log<