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DDS log, please help

5 min read

This thread's last reply is from April 26, 2011, 6:29 PM UTC. Software, malware, and removal-tool advice below may be out of date — treat specific steps and download links with caution.

Firefox all of a sudden began crashing whenever I try to use image search on Google.

Here is the log. Thank you.

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DDS (Ver_11-03-05.01) - NTFSx86
Run by [removed] at 22:44:27.50 on Mon 04/18/2011
Internet Explorer: 7.0.5730.13
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============== Running Processes ===============
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C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
C:\Program Files\Common Files\Nero\Nero BackItUp 4\NBService.exe
C:\PROGRA~1\AVG\AVG8\avgrsx.exe
C:\PROGRA~1\AVG\AVG8\avgemc.exe
C:\Program Files\AVG\AVG8\avgcsrvx.exe
C:\WINDOWS\System32\alg.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\igfxpers.exe
C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe
C:\Program Files\Analog Devices\Core\smax4pnp.exea
C:\PROGRA~1\AVG\AVG8\avgtray.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\Program Files\SpywareGuard\sgmain.exe
C:\Program Files\SpywareGuard\sgbhp.exe
C:\WINDOWS\system32\WISPTIS.EXE
C:\Program Files\uTorrent\uTorrent.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Windows Live\Messenger\msnmsgr.exe
C:\Program Files\Windows Live\Contacts\wlcomm.exe
C:\WINDOWS\system32\NOTEPAD.EXE
C:\Documents and Settings\User\Desktop\My Downloads\dds.com
C:\WINDOWS\system32\wbem\wmiprvse.exe
C:\WINDOWS\system32\svchost.exe -k netsvcs
C:\WINDOWS\system32\svchost.exe -k NetworkService
C:\WINDOWS\system32\svchost.exe -k LocalService
C:\WINDOWS\system32\svchost.exe -k LocalService
C:\WINDOWS\system32\svchost.exe -k imgsvc
.
============== Pseudo HJT Report ===============
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uStart Page = hxxp://google.com/
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: AVG Safe Search: {3ca2f312-6f6e-4b53-a66e-4e65e497c8c0} - c:\program files\avg\avg8\avgssie.dll
BHO: SpywareGuardDLBLOCK.CBrowserHelper: {4a368e80-174f-4872-96b5-0b27ddd11db2} - c:\program files\spywareguard\dlprotect.dll
BHO: {5C255C8A-E604-49b4-9D64-90988571CECB} - No File
BHO: SSVHelper Class: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre1.6.0_07\bin\ssv.dll
BHO: Windows Live Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
uRun: [MSMSGS] "c:\program files\messenger\msmsgs.exe" /background
uRun: [SpybotSD TeaTimer] c:\program files\spybot - search & destroy\TeaTimer.exe
mRun: [igfxtray] c:\windows\system32\igfxtray.exe
mRun: [igfxhkcmd] c:\windows\system32\hkcmd.exe
mRun: [igfxpers] c:\windows\system32\igfxpers.exe
mRun: [SunJavaUpdateSched] "c:\program files\java\jre1.6.0_07\bin\jusched.exe"
mRun: [IMJPMIG8.1] "c:\windows\ime\imjp8_1\IMJPMIG.EXE" /Spoil /RemAdvDef /Migration32
mRun: [MSPY2002] c:\windows\system32\ime\pintlgnt\ImScInst.exe /SYNC
mRun: [PHIME2002ASync] c:\windows\system32\ime\tintlgnt\TINTSETP.EXE /SYNC
mRun: [PHIME2002A] c:\windows\system32\ime\tintlgnt\TINTSETP.EXE /IMEName
mRun: [SoundMAXPnP] c:\program files\analog devices\core\smax4pnp.exe
mRun: [AVG8_TRAY] c:\progra~1\avg\avg8\avgtray.exe
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe"
mRun: [COMODO Internet Security] "c:\program files\comodo\comodo internet security\cfp.exe" -h
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office11\EXCEL.EXE/3000
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {F47C1DB5-ED21-4dc1-853E-D1495792D4C5} - c:\program files\bodog poker\BPGame.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBC} - c:\program files\java\jre1.6.0_07\bin\ssv.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office11\REFIEBAR.DLL
DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} - hxxp://update.microsoft.com/windowsupda ... 6686739031
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinsta ... s-i586.cab
DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/fl ... rashim.cab
DPF: {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinsta ... s-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinsta ... s-i586.cab
Handler: belarc - {6318E0AB-2E93-11D1-B8ED-00608CC9A71F} - c:\program files\belarc\advisor\system\BAVoilaX.dll
Handler: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - c:\program files\avg\avg8\avgpp.dll
Notify: avgrsstarter - avgrsstx.dll
Notify: igfxcui - igfxdev.dll
AppInit_DLLs: c:\windows\system32\guard32.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
SEH: SpywareGuard.Handler: {81559c35-8464-49f7-bb0e-07a383bef910} - c:\program files\spywareguard\spywareguard.dll
.
================= FIREFOX ===================
.
FF - ProfilePath - c:\docume~1\user\applic~1\mozilla\firefox\profiles\rqz1b99f.default\
FF - component: c:\program files\avg\avg8\firefox\components\avgssff.dll
FF - plugin: c:\windows\system32\c2mp\npdivx32.dll
FF - Ext: Default: {972ce4c6-7e08-4474-a285-3208198ce6fd} - c:\program files\mozilla firefox\extensions\{972ce4c6-7e08-4474-a285-3208198ce6fd}
FF - Ext: AVG Safe Search: {3f963a5b-e555-4543-90e2-c3908898db71} - c:\program files\avg\avg8\Firefox
FF - Ext: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\microsoft.net\framework\v3.5\windows presentation foundation\DotNetAssistantExtension
FF - Ext: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - %profile%\extensions\{20a82645-c095-46ed-80e3-08825760534b}
.
============= SERVICES / DRIVERS ===============
.
S? avg8emc;AVG Free8 E-mail Scanner
S? avg8wd;AVG Free8 WatchDog
S? AvgLdx86;AVG Free AVI Loader Driver x86
S? AvgMfx86;AVG Free On-access Scanner Minifilter Driver x86
S? AvgTdiX;AVG Free8 Network Redirector
S? cmdAgent;COMODO Internet Security Helper Service
S? cmdGuard;COMODO Internet Security Sandbox Driver
S? cmdHlp;COMODO Internet Security Helper Driver
.
=============== Created Last 30 ================

2011-04-11 06:15:12 -------- d-----w- C:\migd-389-avi
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==================== Find3M ====================
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2011-03-07 05:33:50 692736 ----a-w- c:\windows\system32\inetcomm.dll
2011-03-04 06:45:07 434176 ----a-w- c:\windows\system32\vbscript.dll
2011-03-03 13:21:11 1857920 ----a-w- c:\windows\system32\win32k.sys
2011-02-17 19:00:29 832512 ----a-w- c:\windows\system32\wininet.dll
2011-02-17 19:00:28 78336 ----a-w- c:\windows\system32\ieencode.dll
2011-02-17 19:00:28 1830912 ------w- c:\windows\system32\inetcpl.cpl
2011-02-17 19:00:27 17408 ----a-w- c:\windows\system32\corpol.dll
2011-02-17 12:32:12 5120 ----a-w- c:\windows\system32\xpsp4res.dll
2011-02-17 11:44:16 389120 ----a-w- c:\windows\system32\html.iec
2011-02-15 12:56:39 290432 ----a-w- c:\windows\system32\atmfd.dll
2011-02-09 13:53:52 270848 ----a-w- c:\windows\system32\sbe.dll
2011-02-09 13:53:52 186880 ----a-w- c:\windows\system32\encdec.dll
2011-02-08 13:33:55 978944 ----a-w- c:\windows\system32\mfc42.dll
2011-02-08 13:33:55 974848 ----a-w- c:\windows\system32\mfc42u.dll
2011-02-02 07:58:35 2067456 ----a-w- c:\windows\system32\mstscax.dll
2011-01-27 11:57:06 677888 ----a-w- c:\windows\system32\mstsc.exe
2011-01-21 14:44:37 439296 ----a-w- c:\windows\system32\shimgvw.dll
.
============= FINISH: 22:50:10.99 ===============
Looking at your log. Be back soon.
blueskies,
Please Do each step before proceeding to the next.
I would print this out first, to be sure you are doing everything in the correct sequence. Don't Guess.

We are going to remove your AVG 8 antivirus and Comodo Security, and replace them with an antivirus called Avira Antivir.
This will also remove the "Linkscanner" toolbar, and any Comodo toolbar which are both related to ask.com
This is necessary for our tools to work correctly.

Then we will have Antivir run a scan and give us a report.
-----------------------------------------------
Please Note Our Policy on the Use of P2P (Person to Person / Peer to Peer) file sharing programs
It is posted here: http://malwareremoval.com/forum/viewtopic.php?p=491394#p491394
As a condition of receiving our help, I have included the P2P program uTorrent in the removal instructions below, so we are not wasting our time.
If you have used this, and your computer is infected, you can be fairly confident this is a principal reason.

It's really important, if you value your PC at all, to stay away from P2P file sharing programs, like utorrent, Bittorrent, Azureus, Frostwire, Vuze, Shareaza, Bitlord.
(Limewire has just been shut down by the courts).
Criminals have "planted" thousands upon thousands of infections in the "free" shared files.
Virtually all of these recent infections will compromise your Security, and some can turn your machine into a useless "doorstop".
-----------------------------------------------
Download Antivir Free
This program is free for personal, non-business use.
Download AntiVir Free from here : http://www.softpedia.com/get/Antivirus/AntiVir-Personal-Edition.shtml
Click the Download button. Then when the "Download Locations" page comes up, choose the first External Mirror (exe)
Save the Installer to your desktop, but don't run it yet. The installer file will be named avira_antivir_personal_en.exe
Double check to be sure you know where to find it.
------------------------------------------------
Remove Programs Using the Control Panel
From Start, Control Panel, click on Add/Remove Programs, or Uninstall a program under the Programs heading.
Right click these Entries, one at a time, choose Uninstall/Change/Remove, and give permission to Continue:

Java(TM) 6 Update 7
AVG 8
Comodo Internet Security
uTorrent
Spybot Search and Destroy
Spyware Guard

Take extra care in answering questions posed by any Uninstaller.
If the Spybot Uninstaller asks whether you want to remove all files and settings, answer YES. If it reports that it cannot remove all files, that's OK.
-----------------------------------------------------------
REBOOT (RESTART) Your Machine
-----------------------------------------------
Install Antivir
Double click the Avira Antivir Installer you saved on your desktop, or right click and choose "Run as administrator" if you have Vista or Win7, and let it Install Antivir.
-----------------------------------------------
Update and Scan with Antivir
Right click the red umbrella icon and choose Start Antivir.
When the window comes up click Start Update.
When the update is complete, click on Scan System Now.
This full scan could take a hour or more.
It will ask what to do with any items it finds.
IMPORTANT >> tell it to DELETE or QUARANTINE any items it finds.
-----------------------------------------------
Get Last Avira Report
Right click the red umbrella icon in the system tray and click Start Antivir
In the left pane, click Overview, then click Reports
There wil be reports titled Update and reports titled Scan. Find the most recent report in the list titled Scan
Click on the Report File button, or Right click the report and choose Display Report.
The report contents will come up in Notepad. Highlight the entire report (Ctrl+A) and copy to the clipboard (Ctrl+C).
Paste the contents (Ctrl+V) into your next reply.

askey127
Lack of Response,