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Malware Removal

Unread postby Ray Brown » April 16th, 2011, 4:10 am

A program named "Best Malware Protection" keeps showing up on the screen of my computer, telling me that I have numerous infections and viruses. When I ask it to remove these, it immediately goes to a box that asks for my Visa card number and requests that I pay $69.95 for the system to remove these so-called viruses. I have a commercial protection system (McAfee) that says I do not have any viruses even though "Best Malware Protection" say that I do. I will not pay them anything. I do not know where this came from and I want it removed. It continues to pop up unexpectedly and interfers with my work and other activities, and I cannot remove it with my current abilities.
Ray Brown
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Joined: April 16th, 2011, 3:51 am
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Re: Malware Removal

Unread postby NonSuch » April 16th, 2011, 4:51 pm

By posting just a description of your problems it is likely that your topic will be passed by and you will not receive the help you're looking for.

We need to know what's running on your computer so we can give you appropriate instructions.

May I draw your attention to THIS topic, which you should have read, and which tells you what we need you to post so that we can help you.

This topic will now be closed.

If you still need help, please start a new thread with:

  • FRST.txt
  • Addition.txt
  • Details of your problems.

If for any reason you can't run FRST, please let us know in your post.

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