We understand that you are having difficulty downloading programs. However, in order for us to help you it is necessary that you provide us with a DDS log, and it is possible you may be able to do this by following these instructions:Download/run Rkill:
Please use another computer and download Rkill from one of the following links and burn it to a CD. Then transfer it to the infected computer's desktop: One
- Double click on Rkill.
- A command window will open then disappear upon completion, this is normal.
- Please leave Rkill on the Desktop until otherwise advised.
If your security software warns about Rkill, please ignore and allow the download to continue.
Next, please follow the guideline at the link below to start a new topic and post your DDS log. If you are unable to create and post a DDS log, then start a new topic and state that you were unable run DDS.
Once you have posted your DDS log in a new topic, DO NOT respond to that topic until you have received a reply from a helper.
Our helpers only look for and respond to topics with 0 replies. This topic is now closed. Please start a new topic by following the guideline posted here: >Guideline for posting your DDS log<