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Cannot download; redirects, etc

30 min read

This thread's last reply is from January 18, 2011, 11:05 PM UTC. Software, malware, and removal-tool advice below may be out of date — treat specific steps and download links with caution.

rjl86
January 11, 2011, 11:03 PM UTC
This is my daughter's notebook. She is complaining that she cannot download programs (I asked her to download Spybot), that IE shuts down often and unexpectedly, and is generally acting very erratically.
You recently helped me with a 'cleaning', and I hope you can do the same for her. Thanks!

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 2:46:52 PM, on 1/11/2011
Platform: Windows Vista SP1 (WinNT 6.00.1905)
MSIE: Internet Explorer v7.00 (7.00.6001.18000)
Boot mode: Normal

Running processes:
C:\Windows\system32\taskeng.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Windows\System32\rundll32.exe
C:\Program Files\Apoint2K\Apoint.exe
C:\Program Files\HP\QuickPlay\QPService.exe
C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\QLBCTRL.exe
C:\Program Files\Hewlett-Packard\HP QuickTouch\HPKBDAPP.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\Program Files\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exe
C:\Program Files\Hewlett-Packard\HP Wireless Assistant\WiFiMsg.exe
C:\Program Files\HP\HP Software Update\hpwuSchd2.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\Program Files\Adobe\Photoshop Elements 6.0\apdproxy.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Program Files\Common Files\LightScribe\LightScribeControlPanel.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\Windows\system32\wbem\unsecapp.exe
C:\Windows\System32\rundll32.exe
C:\Program Files\Apoint2K\ApMsgFwd.exe
C:\Program Files\Hewlett-Packard\Shared\HpqToaster.exe
C:\Program Files\Apoint2K\Apntex.exe
C:\Program Files\Internet Explorer\ieuser.exe
C:\Windows\system32\Macromed\Flash\FlashUtil10c.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Users\Rach\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\EM4MJ26S\HijackThis[1].exe
C:\Windows\system32\SearchFilterHost.exe
C:\Users\Rach\Downloads\Desktop\hijackthis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_us&c=81&bd=Pavilion&pf=laptop
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://yahoo.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_us&c=81&bd=Pavilion&pf=laptop
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_us&c=81&bd=Pavilion&pf=laptop
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O1 - Hosts: ::1 localhost
O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: StumbleUpon Launcher - {145B29F4-A56B-4b90-BBAC-45784EBEBBB7} - C:\Program Files\StumbleUpon\StumbleUponIEBar.dll
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: HP Print Clips - {FFFFFFFF-FF12-44C5-91EC-068E3AA1B2D7} - c:\Program Files\HP\Smart Web Printing\hpswp_framework.dll
O3 - Toolbar: StumbleUpon Toolbar - {5093EB4C-3E93-40AB-9266-B607BA87BDC8} - C:\Program Files\StumbleUpon\StumbleUponIEBar.dll
O4 - HKLM\..\Run: [NvSvc] RUNDLL32.EXE C:\Windows\system32\nvsvc.dll,nvsvcStart
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\Windows\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\Windows\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [Apoint] C:\Program Files\Apoint2K\Apoint.exe
O4 - HKLM\..\Run: [QPService] "C:\Program Files\HP\QuickPlay\QPService.exe"
O4 - HKLM\..\Run: [QlbCtrl] %ProgramFiles%\Hewlett-Packard\HP Quick Launch Buttons\QlbCtrl.exe /Start
O4 - HKLM\..\Run: [OnScreenDisplay] C:\Program Files\Hewlett-Packard\HP QuickTouch\HPKBDAPP.exe
O4 - HKLM\..\Run: [UCam_Menu] "C:\Program Files\CyberLink\YouCam\MUITransfer\MUIStartMenu.exe" "C:\Program Files\CyberLink\YouCam" update "Software\CyberLink\YouCam\1.0"
O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
O4 - HKLM\..\Run: [HP Health Check Scheduler] [ProgramFilesFolder]Hewlett-Packard\HP Health Check\HPHC_Scheduler.exe
O4 - HKLM\..\Run: [hpWirelessAssistant] C:\Program Files\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exe
O4 - HKLM\..\Run: [WAWifiMessage] C:\Program Files\Hewlett-Packard\HP Wireless Assistant\WiFiMsg.exe
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\Hp\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
O4 - HKLM\..\Run: [Adobe Photo Downloader] "C:\Program Files\Adobe\Photoshop Elements 6.0\apdproxy.exe"
O4 - HKCU\..\Run: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
O4 - HKCU\..\Run: [LightScribe Control Panel] C:\Program Files\Common Files\LightScribe\LightScribeControlPanel.exe -hidden
O4 - HKCU\..\Run: [HPAdvisor] C:\Program Files\Hewlett-Packard\HP Advisor\HPAdvisor.exe autoRun
O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe
O4 - HKCU\..\Run: [RegistryBooster] "C:\Program Files\Uniblue\RegistryBooster\launcher.exe" delay 20000
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')
O8 - Extra context menu item: Add to Anti-Banner - C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 2010\ie_banner_deny.htm
O8 - Extra context menu item: Google Sidewiki... - res://C:\Program Files\Google\Google Toolbar\Component\GoogleToolbarDynamic_mui_en_60D6097707281E79.dll/cmsidewiki.html
O8 - Extra context menu item: StumbleUpon PhotoBlog It! - res://StumbleUponIEBar.dll/blogimage
O9 - Extra button: HP Smart Select - {58ECB495-38F0-49cb-A538-10282ABF65E7} - c:\Program Files\HP\Smart Web Printing\hpswp_extensions.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O16 - DPF: {0CCA191D-13A6-4E29-B746-314DEE697D83} -
O16 - DPF: {138E6DC9-722B-4F4B-B09D-95D191869696} -
O16 - DPF: {48DD0448-9209-4F81-9F6D-D83562940134} -
O16 - DPF: {8100D56A-5661-482C-BEE8-AFECE305D968} -
O16 - DPF: {9C23D886-43CB-43DE-B2DB-112A68D7E10A} -
O16 - DPF: {D6E7CFB5-C074-4D1C-B647-663D1A8D96BF} -
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\Windows\system32\browseui.dll
O23 - Service: Adobe Active File Monitor V6 (AdobeActiveFileMonitor6.0) - Unknown owner - C:\Program Files\Adobe\Photoshop Elements 6.0\PhotoshopElementsFileAgent.exe
O23 - Service: Com4Qlb - Hewlett-Packard Development Company, L.P. - C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\Com4Qlb.exe
O23 - Service: FLEXnet Licensing Service - Macrovision Europe Ltd. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
O23 - Service: HP Health Check Service - Hewlett-Packard - c:\Program Files\Hewlett-Packard\HP Health Check\hphc_service.exe
O23 - Service: hpqwmiex - Hewlett-Packard Development Company, L.P. - C:\Program Files\Hewlett-Packard\Shared\hpqwmiex.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe
O23 - Service: QuickPlay Background Capture Service (QBCS) (QPCapSvc) - Unknown owner - C:\Program Files\HP\QuickPlay\Kernel\TV\QPCapSvc.exe
O23 - Service: QuickPlay Task Scheduler (QTS) (QPSched) - Unknown owner - C:\Program Files\HP\QuickPlay\Kernel\TV\QPSched.exe
O23 - Service: Cyberlink RichVideo Service(CRVS) (RichVideo) - Unknown owner - C:\Program Files\CyberLink\Shared Files\RichVideo.exe
O23 - Service: SBSD Security Center Service (SBSDWSCService) - Safer Networking Ltd. - C:\Program Files\Spybot - Search & Destroy\SDWinSec.exe
O23 - Service: StumbleUponUpdateService - stumbleupon.com - C:\Program Files\StumbleUpon\StumbleUponUpdateService.exe
O23 - Service: XAudioService - Conexant Systems, Inc. - C:\Windows\system32\DRIVERS\xaudio.exe

--
End of file - 9728 bytes

Adobe Flash Player 10 ActiveX
Adobe Photoshop Elements 6.0
Adobe Reader 8.1.4
Adobe Shockwave Player
Adobe Shockwave Player 11.5
Broadcom 802.11 Wireless LAN Adapter
Conexant HD Audio
CyberLink YouCam
DVD Suite
Hauppauge MCE XP/Vista Software Encoder (2.0.25149)
HDAUDIO Soft Data Fax Modem with SmartCP
Hewlett-Packard Active Check
Hewlett-Packard Asset Agent for Health Check
HiJackThis
HP Customer Experience Enhancements
HP Doc Viewer
HP Easy Setup - Frontend
HP Help and Support
HP Photosmart Essential 2.5
HP Quick Launch Buttons 6.30 E1
HP QuickPlay 3.6
HP QuickTouch 1.00 C4
HP Smart Web Printing
HP Total Care Advisor
HP Update
HP User Guides 0090
HP Wireless Assistant
HPNetworkAssistant
Java(TM) 6 Update 17
Java(TM) 6 Update 2
Java(TM) 6 Update 5
LabelPrint
Microsoft .NET Framework 4 Client Profile
Microsoft .NET Framework 4 Client Profile
Microsoft Office Standard Edition 2003
Microsoft Visual C++ 2005 Redistributable
MSXML 4.0 SP2 (KB936181)
MSXML 4.0 SP2 (KB941833)
NetWaiting
NVIDIA Drivers
PhotoRescue Expert PC 2.1.706
Power2Go
PowerDirector
QuickPlay SlingPlayer 0.4.6
Slingbox Flash Tour
SlingPlayer
Spelling Dictionaries Support For Adobe Reader 8
Spybot - Search & Destroy
StumbleUpon IE Toolbar
Touch Pad Driver
WeatherBug Gadget
Windows Live installer
Windows Live Sign-in Assistant
Bob4
January 13, 2011, 2:37 AM UTC
Welcome back to the Forums.

The fixes we will use are specific to your problems and should only be used for this issue on this machine.

Please only use this topic to reply to. Do not start another thread.
The process is not instant.
Please continue to review my answers until I tell you your machine is clear.
Absence of symptoms does not mean that everything is clear.
So lets do this to the end!


  • Save and quit any work your doing before beginning the fix.
  • All hijackthis logs I ask for should be done in normal mode ( not safe mode)
  • These logs should be done last after you have followed my instructions in the previous post.
  • DO NOT install new programs while we are fixing this machine.
  • Be sure to use the subscribe button to receive notification by Email that you have been replied to.
    If I do not hear from you in 3 days from my last post this topic will be closed. You will need to start another.



Please if you decide to seek help at another forum let us know. There is a shortage of helpers and tying 2 of us up is a waste of time.
If you have any questions about any advice given here please STOP and ask!


NOTE to Vista and windows 7 users:
For any tool I ask you to run you will need to "right click on it and choose
"Run as Administrator"


You may want to try and use firefox if your having trouble downloading some tools we'll need to work on this machine.


____________________________
Download Firefox browser from here and install it..

In fire fox click tools/options..
Under the general tab look at downloads and choose from there using the browse button where you would like them to download. I choose desktop because it works for me. ( I may have you download many things to the desktop so this may save you time) You may be comfortable having them elsewhere.
or you may choose :Always ask me where to save files" and it will do just that then you can browse to where you want them saved each time.






___________________________
I see no signs of an anti virus program.. SHAME!!
I suggest you get one in asap.
I will list 2 free anti virus programs just choose 1.


AVIRA
or
AVAST FREE


Download and install one of these and run a full scan.





___________________________________________
Uninstall Programs
Start/control panel/Programs and features ;
And Uninstall the following

Java(TM) 6 Update 17
Java(TM) 6 Update 2
Java(TM) 6 Update 5
Spybot search and destroy - Good program but gets in the way of cleaning. You may reinstall it after your done.
I might uninstall registry booster also. I personally use no thing to "tune up" my registry.




_____________________________________________
Update Java Runtime

You are using an old and vunerable version of Java. The lateset is Java Runtime Environment (Java SE 6 Update 23).
  • Go to Java Site
  • Click to Download JDK 6 Update 23(JDK or JRE)
  • In Platform box choose Windows.
  • Check the box to Accept License Agreement and click Continue.
  • Click on Windows Offline Installation, click on the link under it which says "jre-6u18-windows-i586.exe" and save the downloaded file to your desktop.
  • Go to Start => Control Panel => Add or Remove Programs
  • Uninstall all old versions of Java (Java 3 Runtime Environment, JRE or JSE)
  • Install the new version by running the newly-downloaded file with the java icon which will be at your desktop, and follow the on-screen instructions.
  • Reboot your computer





_____________________________________________
RSIT
  • Download Random's system information tool (RSIT) by random/random from here and save it to your desktop.
  • Double click on RSIT.exe to run RSIT.
  • Click Continue at the disclaimer screen.
  • Once it has finished, two logs will open. Please post the contents of both log.txt (<<will be maximized) and info.txt (<<will be minimized)



This log will also produce a Hijackthis log so NO reason to post one of those.





_________________________
In your next reply I would like to see:
  • The report from RSIT
  • Let me know what you were and weren't able to do.
rjl86
January 13, 2011, 6:17 AM UTC
Remeber my comment about not being able to download programs?
Neither Avast Free or Avira would download. After waiting for the file transfers both programs showed an error screen that couldn't be copied. the avast message was : "The app failed to start because its side by side config. is incorrect Please see the app event log for more detail." I could NOT copy the voluminous event log.
The avira message was in the same nature...something about Windows updates running parallel...

Spybot could NOT be removed. When I tried, I got the following message: "Messages file C:\program files\spybot s&d\inins000.msg is missing. Please correct the problem or obtain a new copy of the program"

The old Javas came off and the new one was installed.

info.txt logfile of random's system information tool 1.08 2011-01-12 21:58:25

======Uninstall list======

-->C:\Program Files\Conexant\SmartAudio\SETUP.EXE -U -ISmartAudio -SM=SMAUDIO.EXE,1801
Adobe Flash Player 10 ActiveX-->C:\Windows\system32\Macromed\Flash\uninstall_activeX.exe
Adobe Photoshop Elements 6.0-->msiexec /I {F54AC413-D2C6-4A24-B324-370C223C6250}
Adobe Reader 8.1.4-->MsiExec.exe /I{AC76BA86-7AD7-1033-7B44-A81300000003}
Adobe Shockwave Player 11.5-->"C:\Windows\system32\Adobe\Shockwave 11\uninstaller.exe"
Adobe Shockwave Player-->MsiExec.exe /X{1BDC9633-895B-4842-BCB6-8FA1EC2A3C5A}
Broadcom 802.11 Wireless LAN Adapter-->"C:\Program Files\Broadcom\Broadcom 802.11\Driver\bcmwlu00.exe" verbose /rootkey="Software\Broadcom\802.11\UninstallInfo" /rootdir="C:\Program Files\Broadcom\Broadcom 802.11\Driver"
Conexant HD Audio-->C:\Program Files\CONEXANT\CNXT_AUDIO_HDA\UIU32a.exe -U -IWiSVHez.INF
CyberLink YouCam-->"C:\Program Files\InstallShield Installation Information\{01FB4998-33C4-4431-85ED-079E3EEFE75D}\setup.exe" /z-uninstall
DVD Suite-->RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\engine\6\INTEL3~1\Ctor.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{1FBF6C24-C1FD-4101-A42B-0C564F9E8E79}\setup.exe" -uninstall
Hauppauge MCE XP/Vista Software Encoder (2.0.25149)-->C:\PROGRA~1\WinTV\UNSftMCE.EXE C:\PROGRA~1\WinTV\softMCE.LOG
HDAUDIO Soft Data Fax Modem with SmartCP-->C:\Program Files\CONEXANT\CNXT_MODEM_HDA_HSF\UIU32m.exe -U -I*.INF
Hewlett-Packard Active Check-->MsiExec.exe /X{254C37AA-6B72-4300-84F6-98A82419187E}
Hewlett-Packard Asset Agent for Health Check-->MsiExec.exe /X{669D4A35-146B-4314-89F1-1AC3D7B88367}
HiJackThis-->MsiExec.exe /X{45A66726-69BC-466B-A7A4-12FCBA4883D7}
HP Customer Experience Enhancements-->RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\PROFES~1\RunTime\11\00\Intel32\Ctor.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{BD0E2B92-3814-46F0-893B-4612EA010C7E}\setup.exe" -l0x9 -removeonly
HP Doc Viewer-->MsiExec.exe /I{082702D5-5DD8-4600-BCE5-48B15174687F}
HP Easy Setup - Frontend-->RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\PROFES~1\RunTime\11\00\Intel32\Ctor.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{9885A11E-60E4-417C-B58B-8B31B21C0B8A}\setup.exe" -l0x9 -removeonly
HP Help and Support-->MsiExec.exe /I{28EDCE9C-3304-4331-8AB3-F3EBE94C35B4}
HP Photosmart Essential 2.5-->C:\Program Files\HP\Digital Imaging\PhotoSmartEssential\hpzscr01.exe -datfile hpqbud13.dat
HP Quick Launch Buttons 6.30 E1-->C:\Program Files\InstallShield Installation Information\{34D2AB40-150D-475D-AE32-BD23FB5EE355}\setup.exe -runfromtemp -l0x0009 uninst
HP QuickPlay 3.6-->RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\engine\6\INTEL3~1\Ctor.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{45D707E9-F3C4-11D9-A373-0050BAE317E1}\Setup.exe" -uninstall
HP QuickTouch 1.00 C4-->MsiExec.exe /I{7DC4A410-9986-4329-9E5D-687B2C42CA39}
HP Smart Web Printing-->msiexec /i{082F8ABA-84D5-4837-9DFC-F365D91A07D4}
HP Total Care Advisor-->MsiExec.exe /X{b02df929-29a7-4fd2-9a70-81a644b635f7}
HP Update-->MsiExec.exe /X{FE57DE70-95DE-4B64-9266-84DA811053DB}
HP User Guides 0090-->MsiExec.exe /I{B53620C0-3A83-4F50-A7AB-175DB64C1CE3}
HP Wireless Assistant-->MsiExec.exe /I{CBAE4F50-9FC9-4557-AB36-9826DF3C103C}
HPNetworkAssistant-->MsiExec.exe /I{228C6B46-64E2-404E-898A-EF0830603EF4}
Java(TM) 6 Update 23-->MsiExec.exe /X{26A24AE4-039D-4CA4-87B4-2F83216023FF}
LabelPrint-->RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\engine\6\INTEL3~1\Ctor.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{C59C179C-668D-49A9-B6EA-0121CCFC1243}\setup.exe" -uninstall
Microsoft .NET Framework 4 Client Profile-->C:\Windows\Microsoft.NET\Framework\v4.0.30319\SetupCache\Client\Setup.exe /repair /x86 /parameterfolder Client
Microsoft .NET Framework 4 Client Profile-->MsiExec.exe /X{3C3901C5-3455-3E0A-A214-0B093A5070A6}
Microsoft Office Standard Edition 2003-->MsiExec.exe /I{91120409-6000-11D3-8CFE-0150048383C9}
Microsoft Visual C++ 2005 Redistributable-->MsiExec.exe /X{7299052b-02a4-4627-81f2-1818da5d550d}
MSXML 4.0 SP2 (KB936181)-->MsiExec.exe /I{C04E32E0-0416-434D-AFB9-6969D703A9EF}
MSXML 4.0 SP2 (KB941833)-->MsiExec.exe /I{C523D256-313D-4866-B36A-F3DE528246EF}
NetWaiting-->C:\Program Files\InstallShield Installation Information\{3F92ABBB-6BBF-11D5-B229-002078017FBF}\setup.exe -runfromtemp -l0x0009 -removeonly
NVIDIA Drivers-->C:\Windows\system32\NVUNINST.EXE UninstallGUI
PhotoRescue Expert PC 2.1.706-->"C:\Program Files\PhotoRescue Expert PC\unins000.exe"
Power2Go-->RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\engine\6\INTEL3~1\Ctor.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{40BF1E83-20EB-11D8-97C5-0009C5020658}\setup.exe" -uninstall
PowerDirector-->"C:\Program Files\InstallShield Installation Information\{CB099890-1D5F-11D5-9EA9-0050BAE317E1}\setup.exe" /z-uninstall
QuickPlay SlingPlayer 0.4.6-->"C:\Program Files\HP\QuickPlay\unins000.exe"
Slingbox Flash Tour-->MsiExec.exe /I{38EAC694-0D90-445F-8C17-8B50ADFE3162}
SlingPlayer-->C:\PROGRA~1\COMMON~1\INSTAL~1\Driver\1150\INTEL3~1\IDriver.exe /M{004B0DCB-4C60-465B-8F01-44B0A4111187} /l1033
Spelling Dictionaries Support For Adobe Reader 8-->MsiExec.exe /I{AC76BA86-7AD7-5464-3428-800000000003}
Spybot - Search & Destroy-->"C:\Program Files\Spybot - Search & Destroy\unins000.exe"
StumbleUpon IE Toolbar-->C:\Program Files\StumbleUpon\uninstall.exe
Touch Pad Driver-->C:\Program Files\Apoint2K\Uninstap.exe ADDREMOVE
WeatherBug Gadget-->MsiExec.exe /I{209CDA54-D390-46A2-A97C-7BF61734418D}
Windows Live installer-->MsiExec.exe /X{A7E4ECCA-4A8E-4258-8EC8-2DCCF5B11320}
Windows Live Sign-in Assistant-->MsiExec.exe /I{9422C8EA-B0C6-4197-B8FC-DC797658CA00}

======Hosts File======

127.0.0.1 http://www.007guard.com
127.0.0.1 007guard.com
127.0.0.1 008i.com
127.0.0.1 http://www.008k.com
127.0.0.1 008k.com
127.0.0.1 http://www.00hq.com
127.0.0.1 00hq.com
127.0.0.1 010402.com
127.0.0.1 http://www.032439.com
127.0.0.1 032439.com

======Security center information======

AS: Spybot - Search and Destroy
AS: Windows Defender

======System event log======

Computer Name: Rach-PC
Event Code: 1002
Message: The IP address lease [removed] for the Network Card with network address 001A73FEC814 has been denied by the DHCP server 0.0.0.0 (The DHCP Server sent a DHCPNACK message).
Record Number: 17582
Source Name: Microsoft-Windows-Dhcp-Client
Time Written: 20080715041306.000000-000
Event Type: Error
User:

Computer Name: Rach-PC
Event Code: 19
Message: A corrected hardware error occurred.

Error Source: Corrected Machine Check

Error Type: Memory Hierarchy Error

Processor ID Valid: Yes
Processor ID: 0x0
Bank Number: 1
Transaction Type: N/A
Processor Participation: N/A
Request Type: N/A
Memory/Io: N/A
Memory Hierarchy Level: Generic
Timeout: N/A
Record Number: 17585
Source Name: Microsoft-Windows-WHEA-Logger
Time Written: 20080715041307.776000-000
Event Type: Warning
User: NT AUTHORITY\LOCAL SERVICE

Computer Name: Rach-PC
Event Code: 19
Message: A corrected hardware error occurred.

Error Source: Corrected Machine Check

Error Type: Memory Hierarchy Error

Processor ID Valid: Yes
Processor ID: 0x0
Bank Number: 2
Transaction Type: Generic
Processor Participation: N/A
Request Type: 10
Memory/Io: N/A
Memory Hierarchy Level: Level 0
Timeout: N/A
Record Number: 17591
Source Name: Microsoft-Windows-WHEA-Logger
Time Written: 20080715041406.416400-000
Event Type: Warning
User: NT AUTHORITY\LOCAL SERVICE

Computer Name: Rach-PC
Event Code: 19
Message: A corrected hardware error occurred.

Error Source: Corrected Machine Check

Error Type: Memory Hierarchy Error

Processor ID Valid: Yes
Processor ID: 0x0
Bank Number: 3
Transaction Type: Reserved
Processor Participation: N/A
Request Type: Snoop
Memory/Io: N/A
Memory Hierarchy Level: Level 0
Timeout: N/A
Record Number: 17595
Source Name: Microsoft-Windows-WHEA-Logger
Time Written: 20080715041505.699000-000
Event Type: Warning
User: NT AUTHORITY\LOCAL SERVICE

Computer Name: Rach-PC
Event Code: 6008
Message: The previous system shutdown at 11:25:21 PM on 7/14/2008 was unexpected.
Record Number: 17629
Source Name: EventLog
Time Written: 20080715151739.000000-000
Event Type: Error
User:

=====Application event log=====

Computer Name: Rach-PC
Event Code: 33
Message: Activation context generation failed for "C:\Users\Rach\AppData\Local\Temp\RarSFX0\redist.dll". Dependent Assembly Microsoft.VC90.CRT,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="9.0.30729.4148" could not be found. Please use sxstrace.exe for detailed diagnosis.
Record Number: 20689
Source Name: SideBySide
Time Written: 20110113045326.000000-000
Event Type: Error
User:

Computer Name: Rach-PC
Event Code: 11935
Message: Product: Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 -- Error 1935.An error occurred during the installation of assembly 'Microsoft.VC90.ATL,version="9.0.30729.4148",publicKeyToken="1fc8b3b9a1e18e3b",processorArchitecture="x86",type="win32"'. Please refer to Help and Support for more information. HRESULT: 0x8007054F. assembly interface: IAssemblyCacheItem, function: Commit, component: {A75F2217-AD54-3EA6-AE14-F255F8660531}
Record Number: 20691
Source Name: MsiInstaller
Time Written: 20110113045402.000000-000
Event Type: Error
User: Rach-PC\Rach

Computer Name: Rach-PC
Event Code: 33
Message: Activation context generation failed for "C:\Users\Rach\AppData\Local\Temp\RarSFX0\redist.dll". Dependent Assembly Microsoft.VC90.CRT,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="9.0.30729.4148" could not be found. Please use sxstrace.exe for detailed diagnosis.
Record Number: 20694
Source Name: SideBySide
Time Written: 20110113045554.000000-000
Event Type: Error
User:

Computer Name: Rach-PC
Event Code: 11935
Message: Product: Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 -- Error 1935.An error occurred during the installation of assembly 'Microsoft.VC90.ATL,version="9.0.30729.4148",publicKeyToken="1fc8b3b9a1e18e3b",processorArchitecture="x86",type="win32"'. Please refer to Help and Support for more information. HRESULT: 0x8007054F. assembly interface: IAssemblyCacheItem, function: Commit, component: {A75F2217-AD54-3EA6-AE14-F255F8660531}
Record Number: 20698
Source Name: MsiInstaller
Time Written: 20110113050502.000000-000
Event Type: Error
User: Rach-PC\Rach

Computer Name: Rach-PC
Event Code: 33
Message: Activation context generation failed for "C:\Program Files\Alwil Software\Avast5\defs\10123101\aswScan.dll". Dependent Assembly Microsoft.VC90.CRT,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="9.0.21022.8" could not be found. Please use sxstrace.exe for detailed diagnosis.
Record Number: 20702
Source Name: SideBySide
Time Written: 20110113050731.000000-000
Event Type: Error
User:

=====Security event log=====

Computer Name: Rach-PC
Event Code: 5038
Message: Code integrity determined that the image hash of a file is not valid. The file could be corrupt due to unauthorized modification or the invalid hash could indicate a potential disk device error.

File Name: \Device\HarddiskVolume1\Windows\System32\drivers\tcpip.sys
Record Number: 52883
Source Name: Microsoft-Windows-Security-Auditing
Time Written: 20110113055814.300400-000
Event Type: Audit Failure
User:

Computer Name: Rach-PC
Event Code: 5038
Message: Code integrity determined that the image hash of a file is not valid. The file could be corrupt due to unauthorized modification or the invalid hash could indicate a potential disk device error.

File Name: \Device\HarddiskVolume1\Windows\System32\drivers\tcpip.sys
Record Number: 52884
Source Name: Microsoft-Windows-Security-Auditing
Time Written: 20110113055814.347200-000
Event Type: Audit Failure
User:

Computer Name: Rach-PC
Event Code: 5038
Message: Code integrity determined that the image hash of a file is not valid. The file could be corrupt due to unauthorized modification or the invalid hash could indicate a potential disk device error.

File Name: \Device\HarddiskVolume1\Windows\System32\drivers\tcpip.sys
Record Number: 52885
Source Name: Microsoft-Windows-Security-Auditing
Time Written: 20110113055814.409600-000
Event Type: Audit Failure
User:

Computer Name: Rach-PC
Event Code: 5038
Message: Code integrity determined that the image hash of a file is not valid. The file could be corrupt due to unauthorized modification or the invalid hash could indicate a potential disk device error.

File Name: \Device\HarddiskVolume1\Windows\System32\drivers\tcpip.sys
Record Number: 52886
Source Name: Microsoft-Windows-Security-Auditing
Time Written: 20110113055814.440800-000
Event Type: Audit Failure
User:

Computer Name: Rach-PC
Event Code: 5038
Message: Code integrity determined that the image hash of a file is not valid. The file could be corrupt due to unauthorized modification or the invalid hash could indicate a potential disk device error.

File Name: \Device\HarddiskVolume1\Windows\System32\drivers\tcpip.sys
Record Number: 52887
Source Name: Microsoft-Windows-Security-Auditing
Time Written: 20110113055814.503200-000
Event Type: Audit Failure
User:

======Environment variables======

"ComSpec"=%SystemRoot%\system32\cmd.exe
"FP_NO_HOST_CHECK"=NO
"OS"=Windows_NT
"Path"=%SystemRoot%\system32;%SystemRoot%;%SystemRoot%\System32\Wbem;C:\Program Files\CyberLink\Power2Go\
"PATHEXT"=.COM;.EXE;.BAT;.CMD;.VBS;.VBE;.JS;.JSE;.WSF;.WSH;.MSC
"PROCESSOR_ARCHITECTURE"=x86
"TEMP"=%SystemRoot%\TEMP
"TMP"=%SystemRoot%\TEMP
"USERNAME"=SYSTEM
"windir"=%SystemRoot%
"PROCESSOR_LEVEL"=15
"PROCESSOR_IDENTIFIER"=x86 Family 15 Model 104 Stepping 2, AuthenticAMD
"PROCESSOR_REVISION"=6802
"NUMBER_OF_PROCESSORS"=2
"TRACE_FORMAT_SEARCH_PATH"=\\NTREL202.ntdev.corp.microsoft.com\4F18C3A5-CA09-4DBD-B6FC-219FDD4C6BE0\TraceFormat
"DFSTRACINGON"=FALSE
"PLATFORM"=MCD
"PCBRAND"=Pavilion
"OnlineServices"=Online Services
"USERPART"=E:

-----------------EOF-----------------
Logfile of random's system information tool 1.08 (written by random/random)
Run by [removed] at 2011-01-12 21:57:45
Microsoft® Windows Vista™ Home Premium Service Pack 1
System drive C: has 155 GB (69%) free of 226 GB
Total RAM: 3006 MB (46% free)

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 9:58:15 PM, on 1/12/2011
Platform: Windows Vista SP1 (WinNT 6.00.1905)
MSIE: Internet Explorer v7.00 (7.00.6001.18000)
Boot mode: Normal

Running processes:
C:\Windows\system32\taskeng.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Windows\System32\rundll32.exe
C:\Program Files\Apoint2K\Apoint.exe
C:\Program Files\HP\QuickPlay\QPService.exe
C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\QLBCTRL.exe
C:\Program Files\Hewlett-Packard\HP QuickTouch\HPKBDAPP.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\Program Files\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exe
C:\Program Files\Hewlett-Packard\HP Wireless Assistant\WiFiMsg.exe
C:\Program Files\HP\HP Software Update\hpwuSchd2.exe
C:\Program Files\Adobe\Photoshop Elements 6.0\apdproxy.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Program Files\Common Files\LightScribe\LightScribeControlPanel.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\Windows\system32\wbem\unsecapp.exe
C:\Windows\System32\rundll32.exe
C:\Program Files\Apoint2K\ApMsgFwd.exe
C:\Program Files\Hewlett-Packard\Shared\HpqToaster.exe
C:\Program Files\Apoint2K\Apntex.exe
C:\Windows\system32\wuauclt.exe
C:\Windows\system32\taskeng.exe
C:\Program Files\Internet Explorer\ieuser.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Windows\system32\Macromed\Flash\FlashUtil10c.exe
C:\Users\Rach\Downloads\Desktop\RSIT.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Program Files\trend micro\Rach.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_us&c=81&bd=Pavilion&pf=laptop
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://yahoo.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_us&c=81&bd=Pavilion&pf=laptop
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_us&c=81&bd=Pavilion&pf=laptop
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O1 - Hosts: ::1 localhost
O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: StumbleUpon Launcher - {145B29F4-A56B-4b90-BBAC-45784EBEBBB7} - C:\Program Files\StumbleUpon\StumbleUponIEBar.dll
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: HP Print Clips - {FFFFFFFF-FF12-44C5-91EC-068E3AA1B2D7} - c:\Program Files\HP\Smart Web Printing\hpswp_framework.dll
O3 - Toolbar: StumbleUpon Toolbar - {5093EB4C-3E93-40AB-9266-B607BA87BDC8} - C:\Program Files\StumbleUpon\StumbleUponIEBar.dll
O4 - HKLM\..\Run: [NvSvc] RUNDLL32.EXE C:\Windows\system32\nvsvc.dll,nvsvcStart
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\Windows\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\Windows\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [Apoint] C:\Program Files\Apoint2K\Apoint.exe
O4 - HKLM\..\Run: [QPService] "C:\Program Files\HP\QuickPlay\QPService.exe"
O4 - HKLM\..\Run: [QlbCtrl] %ProgramFiles%\Hewlett-Packard\HP Quick Launch Buttons\QlbCtrl.exe /Start
O4 - HKLM\..\Run: [OnScreenDisplay] C:\Program Files\Hewlett-Packard\HP QuickTouch\HPKBDAPP.exe
O4 - HKLM\..\Run: [UCam_Menu] "C:\Program Files\CyberLink\YouCam\MUITransfer\MUIStartMenu.exe" "C:\Program Files\CyberLink\YouCam" update "Software\CyberLink\YouCam\1.0"
O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
O4 - HKLM\..\Run: [HP Health Check Scheduler] [ProgramFilesFolder]Hewlett-Packard\HP Health Check\HPHC_Scheduler.exe
O4 - HKLM\..\Run: [hpWirelessAssistant] C:\Program Files\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exe
O4 - HKLM\..\Run: [WAWifiMessage] C:\Program Files\Hewlett-Packard\HP Wireless Assistant\WiFiMsg.exe
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\Hp\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [Adobe Photo Downloader] "C:\Program Files\Adobe\Photoshop Elements 6.0\apdproxy.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
O4 - HKCU\..\Run: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
O4 - HKCU\..\Run: [LightScribe Control Panel] C:\Program Files\Common Files\LightScribe\LightScribeControlPanel.exe -hidden
O4 - HKCU\..\Run: [HPAdvisor] C:\Program Files\Hewlett-Packard\HP Advisor\HPAdvisor.exe autoRun
O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe
O4 - HKCU\..\Run: [RegistryBooster] "C:\Program Files\Uniblue\RegistryBooster\launcher.exe" delay 20000
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')
O8 - Extra context menu item: Add to Anti-Banner - C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 2010\ie_banner_deny.htm
O8 - Extra context menu item: Google Sidewiki... - res://C:\Program Files\Google\Google Toolbar\Component\GoogleToolbarDynamic_mui_en_60D6097707281E79.dll/cmsidewiki.html
O8 - Extra context menu item: StumbleUpon PhotoBlog It! - res://StumbleUponIEBar.dll/blogimage
O9 - Extra button: HP Smart Select - {58ECB495-38F0-49cb-A538-10282ABF65E7} - c:\Program Files\HP\Smart Web Printing\hpswp_extensions.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O16 - DPF: {0CCA191D-13A6-4E29-B746-314DEE697D83} -
O16 - DPF: {138E6DC9-722B-4F4B-B09D-95D191869696} -
O16 - DPF: {48DD0448-9209-4F81-9F6D-D83562940134} -
O16 - DPF: {8100D56A-5661-482C-BEE8-AFECE305D968} -
O16 - DPF: {9C23D886-43CB-43DE-B2DB-112A68D7E10A} -
O16 - DPF: {D6E7CFB5-C074-4D1C-B647-663D1A8D96BF} -
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\Windows\system32\browseui.dll
O23 - Service: Adobe Active File Monitor V6 (AdobeActiveFileMonitor6.0) - Unknown owner - C:\Program Files\Adobe\Photoshop Elements 6.0\PhotoshopElementsFileAgent.exe
O23 - Service: Com4Qlb - Hewlett-Packard Development Company, L.P. - C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\Com4Qlb.exe
O23 - Service: FLEXnet Licensing Service - Macrovision Europe Ltd. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
O23 - Service: HP Health Check Service - Hewlett-Packard - c:\Program Files\Hewlett-Packard\HP Health Check\hphc_service.exe
O23 - Service: hpqwmiex - Hewlett-Packard Development Company, L.P. - C:\Program Files\Hewlett-Packard\Shared\hpqwmiex.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe
O23 - Service: QuickPlay Background Capture Service (QBCS) (QPCapSvc) - Unknown owner - C:\Program Files\HP\QuickPlay\Kernel\TV\QPCapSvc.exe
O23 - Service: QuickPlay Task Scheduler (QTS) (QPSched) - Unknown owner - C:\Program Files\HP\QuickPlay\Kernel\TV\QPSched.exe
O23 - Service: Cyberlink RichVideo Service(CRVS) (RichVideo) - Unknown owner - C:\Program Files\CyberLink\Shared Files\RichVideo.exe
O23 - Service: SBSD Security Center Service (SBSDWSCService) - Safer Networking Ltd. - C:\Program Files\Spybot - Search & Destroy\SDWinSec.exe
O23 - Service: StumbleUponUpdateService - stumbleupon.com - C:\Program Files\StumbleUpon\StumbleUponUpdateService.exe
O23 - Service: XAudioService - Conexant Systems, Inc. - C:\Windows\system32\DRIVERS\xaudio.exe

--
End of file - 9645 bytes

======Scheduled tasks folder======

C:\Windows\tasks\User_Feed_Synchronization-{17F45E15-C559-4681-ACAF-33FCD0C7BF6E}.job

======Registry dump======

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{02478D38-C3F9-4efb-9B51-7695ECA05670}]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{06849E9F-C8D7-4D59-B87D-784B7D6BE0B3}]
Adobe PDF Reader Link Helper - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll [2006-10-22 62080]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{145B29F4-A56B-4b90-BBAC-45784EBEBBB7}]
StumbleUpon Launcher - C:\Program Files\StumbleUpon\StumbleUponIEBar.dll [2010-03-25 1283472]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{53707962-6F74-2D53-2644-206D7942484F}]
Spybot-S&D IE Protection - C:\PROGRA~1\SPYBOT~1\SDHelper.dll [2009-01-26 1879896]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{9030D464-4C02-4ABF-8ECC-5164760863C6}]
Windows Live Sign-in Helper - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll [2009-02-17 408440]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{DBC80044-A445-435b-BC74-9C25C1C588A9}]
Java(tm) Plug-In 2 SSV Helper - C:\Program Files\Java\jre6\bin\jp2ssv.dll [2011-01-12 41760]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{FFFFFFFF-FF12-44C5-91EC-068E3AA1B2D7}]
HP Print Clips - c:\Program Files\HP\Smart Web Printing\hpswp_framework.dll [2007-08-31 177504]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Toolbar]
{5093EB4C-3E93-40AB-9266-B607BA87BDC8} - StumbleUpon Toolbar - C:\Program Files\StumbleUpon\StumbleUponIEBar.dll [2010-03-25 1283472]

[HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run]
"NvSvc"=C:\Windows\system32\nvsvc.dll [2007-10-08 86016]
"NvCplDaemon"=C:\Windows\system32\NvCpl.dll [2007-10-08 8497696]
"NvMediaCenter"=C:\Windows\system32\NvMcTray.dll [2007-10-08 81920]
"Apoint"=C:\Program Files\Apoint2K\Apoint.exe [2007-07-08 159744]
"QPService"=C:\Program Files\HP\QuickPlay\QPService.exe [2007-12-19 468264]
"QlbCtrl"=C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\QlbCtrl.exe [2007-09-19 202032]
"OnScreenDisplay"=C:\Program Files\Hewlett-Packard\HP QuickTouch\HPKBDAPP.exe [2007-09-04 554320]
"UCam_Menu"=C:\Program Files\CyberLink\YouCam\MUITransfer\MUIStartMenu.exe [2007-08-16 218408]
"Windows Defender"=C:\Program Files\Windows Defender\MSASCui.exe [2008-01-20 1008184]
"hpqSRMon"= []
"HP Health Check Scheduler"=[ProgramFilesFolder]Hewlett-Packard\HP Health Check\HPHC_Scheduler.exe []
"hpWirelessAssistant"=C:\Program Files\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exe [2007-09-13 480560]
"WAWifiMessage"=C:\Program Files\Hewlett-Packard\HP Wireless Assistant\WiFiMsg.exe [2007-01-08 311296]
"HP Software Update"=C:\Program Files\Hp\HP Software Update\HPWuSchd2.exe [2007-05-08 54840]
"Adobe Reader Speed Launcher"=C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe [2008-10-14 39792]
"Adobe Photo Downloader"=C:\Program Files\Adobe\Photoshop Elements 6.0\apdproxy.exe [2007-09-10 67488]
"SunJavaUpdateSched"=C:\Program Files\Common Files\Java\Java Update\jusched.exe [2010-05-14 248552]

[HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run]
"Sidebar"=C:\Program Files\Windows Sidebar\sidebar.exe [2008-01-20 1233920]
"LightScribe Control Panel"=C:\Program Files\Common Files\LightScribe\LightScribeControlPanel.exe [2007-08-23 455968]
"HPAdvisor"=C:\Program Files\Hewlett-Packard\HP Advisor\HPAdvisor.exe [2007-10-01 1783136]
"WMPNSCFG"=C:\Program Files\Windows Media Player\WMPNSCFG.exe [2008-01-20 202240]
"RegistryBooster"=C:\Program Files\Uniblue\RegistryBooster\launcher.exe delay 20000 []
"SpybotSD TeaTimer"=C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe [2009-03-05 2260480]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Notify\klogon]

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\Wdf01000.sys]

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\network\Wdf01000.sys]

[HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Policies\System]
"dontdisplaylastusername"=0
"legalnoticecaption"=
"legalnoticetext"=
"shutdownwithoutlogon"=1
"undockwithoutlogon"=1
"EnableUIADesktopToggle"=0

[HKEY_LOCAL_MACHINE\system\currentcontrolset\services\sharedaccess\parameters\firewallpolicy\standardprofile\authorizedapplications\list]
"C:\Program Files\EarthLink TotalAccess\TaskPanl.exe"="C:\Program Files\EarthLink TotalAccess\TaskPanl.exe:*:Enabled:Earthlink"

[HKEY_LOCAL_MACHINE\system\currentcontrolset\services\sharedaccess\parameters\firewallpolicy\domainprofile\authorizedapplications\list]

======List of files/folders created in the last 1 months======

2011-01-12 21:57:45 ----D---- C:\rsit
2011-01-12 21:43:27 ----A---- C:\Windows\system32\javaws.exe
2011-01-12 21:43:27 ----A---- C:\Windows\system32\javaw.exe
2011-01-12 21:43:27 ----A---- C:\Windows\system32\java.exe
2011-01-12 21:43:27 ----A---- C:\Windows\system32\deployJava1.dll
2011-01-12 21:42:18 ----D---- C:\Program Files\Java
2011-01-12 21:03:34 ----D---- C:\ProgramData\Alwil Software
2011-01-12 21:03:34 ----D---- C:\Program Files\Alwil Software
2011-01-10 22:11:00 ----D---- C:\Program Files\Trend Micro
2011-01-10 09:10:13 ----D---- C:\ProgramData\{429CAD59-35B1-4DBC-BB6D-1DB246563521}
2011-01-10 09:08:36 ----D---- C:\Program Files\QuickTime
2011-01-01 08:05:06 ----D---- C:\ProgramData\Spybot - Search & Destroy
2011-01-01 08:05:06 ----D---- C:\Program Files\Spybot - Search & Destroy

======List of files/folders modified in the last 1 months======

2011-01-12 21:58:15 ----D---- C:\Windows\Temp
2011-01-12 21:56:16 ----SHD---- C:\System Volume Information
2011-01-12 21:45:41 ----SHD---- C:\Windows\Installer
2011-01-12 21:45:40 ----D---- C:\Program Files\Common Files\Java
2011-01-12 21:43:27 ----D---- C:\Windows\System32
2011-01-12 21:42:18 ----D---- C:\Program Files
2011-01-12 21:12:50 ----D---- C:\Windows\system32\Tasks
2011-01-12 21:08:03 ----D---- C:\Windows
2011-01-12 21:03:34 ----HD---- C:\ProgramData
2011-01-11 14:48:01 ----D---- C:\Windows\system32\catroot2
2011-01-11 13:13:51 ----D---- C:\Windows\inf
2011-01-11 13:13:51 ----A---- C:\Windows\system32\PerfStringBackup.INI
2011-01-10 22:11:01 ----SD---- C:\Users\Rach\AppData\Roaming\Microsoft
2011-01-10 21:42:30 ----D---- C:\Windows\system32\drivers\etc
2011-01-10 20:41:42 ----D---- C:\ProgramData\MFAData
2011-01-10 20:39:01 ----D---- C:\Windows\Minidump
2011-01-10 19:00:34 ----D---- C:\Windows\Prefetch
2011-01-10 18:32:19 ----SD---- C:\Windows\Downloaded Program Files
2011-01-10 18:24:10 ----D---- C:\Windows\winsxs
2011-01-10 16:39:11 ----D---- C:\Program Files\Common Files
2011-01-10 16:38:59 ----D---- C:\Windows\system32\catroot
2011-01-10 14:19:35 ----D---- C:\Windows\system32\config
2011-01-10 14:19:30 ----D---- C:\Windows\Tasks
2011-01-10 14:19:30 ----D---- C:\Windows\system32\spool
2011-01-10 14:19:30 ----D---- C:\Windows\system32\Msdtc
2011-01-10 14:19:27 ----D---- C:\Windows\system32\wbem
2011-01-10 14:19:27 ----D---- C:\Windows\registration
2011-01-10 11:05:40 ----D---- C:\Program Files\Common Files\AOL
2011-01-10 11:05:38 ----D---- C:\ProgramData\AOL
2011-01-10 09:39:43 ----D---- C:\ProgramData\Kaspersky Lab
2011-01-10 09:39:09 ----D---- C:\Windows\system32\drivers

======List of drivers (R=Running, S=Stopped, 0=Boot, 1=System, 2=Auto, 3=Demand, 4=Disabled)======

R0 PxHelp20;PxHelp20; C:\Windows\System32\Drivers\PxHelp20.sys [2008-07-31 43872]
R2 mdmxsdk;mdmxsdk; C:\Windows\system32\DRIVERS\mdmxsdk.sys [2006-06-18 12672]
R2 rimmptsk;rimmptsk; C:\Windows\system32\DRIVERS\rimmptsk.sys [2007-08-08 45568]
R2 rimsptsk;rimsptsk; C:\Windows\system32\DRIVERS\rimsptsk.sys [2007-07-30 43008]
R2 rismxdp;Ricoh xD-Picture Card Driver; C:\Windows\system32\DRIVERS\rixdptsk.sys [2007-07-30 38400]
R2 XAudio;XAudio; C:\Windows\system32\DRIVERS\xaudio.sys [2007-07-09 8704]
R3 ApfiltrService;Alps Pointing-device Filter Driver; C:\Windows\system32\DRIVERS\Apfiltr.sys [2007-07-06 155136]
R3 BCM43XX;Broadcom 802.11 Network Adapter Driver; C:\Windows\system32\DRIVERS\bcmwl6.sys [2007-10-08 1044472]
R3 GEARAspiWDM;GEAR ASPI Filter Driver; C:\Windows\System32\Drivers\GEARAspiWDM.sys [2009-05-18 26600]
R3 HdAudAddService;Microsoft UAA Function Driver for High Definition Audio Service; C:\Windows\system32\drivers\CHDART.sys [2007-10-01 183352]
R3 HpqKbFiltr;HpqKbFilter Driver; C:\Windows\system32\DRIVERS\HpqKbFiltr.sys [2007-06-18 16768]
R3 HpqRemHid;HP Remote Control HID Device; C:\Windows\system32\DRIVERS\HpqRemHid.sys [2007-07-11 7168]
R3 HSF_DPV;HSF_DPV; C:\Windows\system32\DRIVERS\HSX_DPV.sys [2007-06-19 984064]
R3 HSXHWAZL;HSXHWAZL; C:\Windows\system32\DRIVERS\HSXHWAZL.sys [2007-06-19 208896]
R3 NVENETFD;NVIDIA nForce Networking Controller Driver; C:\Windows\system32\DRIVERS\nvmfdx32.sys [2007-11-17 1040544]
R3 nvlddmkm;nvlddmkm; C:\Windows\system32\DRIVERS\nvlddmkm.sys [2007-10-08 7626304]
R3 nvsmu;nvsmu; C:\Windows\system32\DRIVERS\nvsmu.sys [2007-02-16 12032]
R3 sdbus;sdbus; C:\Windows\system32\DRIVERS\sdbus.sys [2008-01-20 88576]
R3 usbvideo;USB Video Device (WDM); C:\Windows\System32\Drivers\usbvideo.sys [2008-01-20 134016]
R3 winachsf;winachsf; C:\Windows\system32\DRIVERS\HSX_CNXT.sys [2007-06-19 660480]
S3 BCM43XV;Broadcom Extensible 802.11 Network Adapter Driver; C:\Windows\system32\DRIVERS\bcmwl6.sys [2007-10-08 1044472]
S3 Dot4;MS IEEE-1284.4 Driver; C:\Windows\system32\DRIVERS\Dot4.sys [2008-01-20 131584]
S3 Dot4Print;Print Class Driver for IEEE-1284.4; C:\Windows\system32\DRIVERS\Dot4Prt.sys [2008-01-20 16384]
S3 dot4usb;MS Dot4USB Filter Dot4USB Filter; C:\Windows\system32\DRIVERS\dot4usb.sys [2008-01-20 36864]
S3 drmkaud;Microsoft Kernel DRM Audio Descrambler; C:\Windows\system32\drivers\drmkaud.sys [2008-01-20 5632]
S3 HSFHWAZL;HSFHWAZL; C:\Windows\system32\DRIVERS\VSTAZL3.SYS [2008-01-20 200704]
S3 MSKSSRV;Microsoft Streaming Service Proxy; C:\Windows\system32\drivers\MSKSSRV.sys [2008-01-20 8192]
S3 MSPCLOCK;Microsoft Streaming Clock Proxy; C:\Windows\system32\drivers\MSPCLOCK.sys [2008-01-20 5888]
S3 MSPQM;Microsoft Streaming Quality Manager Proxy; C:\Windows\system32\drivers\MSPQM.sys [2008-01-20 5504]
S3 MSTEE;Microsoft Streaming Tee/Sink-to-Sink Converter; C:\Windows\system32\drivers\MSTEE.sys [2008-01-20 6016]
S3 USBAAPL;Apple Mobile USB Driver; C:\Windows\System32\Drivers\usbaapl.sys [2009-08-28 40448]
S3 usbscan;USB Scanner Driver; C:\Windows\system32\DRIVERS\usbscan.sys [2008-01-20 35328]
S3 WpdUsb;WpdUsb; C:\Windows\system32\DRIVERS\wpdusb.sys [2008-01-20 39936]
S3 WUDFRd;WUDFRd; C:\Windows\system32\DRIVERS\WUDFRd.sys [2008-01-20 83328]
S4 ErrDev;Microsoft Hardware Error Device Driver; C:\Windows\system32\drivers\errdev.sys [2008-01-20 6656]
S4 MegaSR;MegaSR; C:\Windows\system32\drivers\megasr.sys [2008-01-20 386616]

======List of services (R=Running, S=Stopped, 0=Boot, 1=System, 2=Auto, 3=Demand, 4=Disabled)======

R2 AdobeActiveFileMonitor6.0;Adobe Active File Monitor V6; C:\Program Files\Adobe\Photoshop Elements 6.0\PhotoshopElementsFileAgent.exe [2007-09-10 124832]
R2 HP Health Check Service;HP Health Check Service; c:\Program Files\Hewlett-Packard\HP Health Check\hphc_service.exe [2007-09-19 65536]
R2 hpqwmiex;hpqwmiex; C:\Program Files\Hewlett-Packard\Shared\hpqwmiex.exe [2006-05-02 135168]
R2 LightScribeService;LightScribeService Direct Disc Labeling Service; C:\Program Files\Common Files\LightScribe\LSSrvc.exe [2007-08-23 79136]
R2 QPCapSvc;QuickPlay Background Capture Service (QBCS); C:\Program Files\HP\QuickPlay\Kernel\TV\QPCapSvc.exe [2007-12-19 271760]
R2 QPSched;QuickPlay Task Scheduler (QTS); C:\Program Files\HP\QuickPlay\Kernel\TV\QPSched.exe [2007-12-19 112016]
R2 RichVideo;Cyberlink RichVideo Service(CRVS); C:\Program Files\CyberLink\Shared Files\RichVideo.exe [2007-01-09 272024]
R2 SBSDWSCService;SBSD Security Center Service; C:\Program Files\Spybot - Search & Destroy\SDWinSec.exe [2009-01-26 1153368]
R2 XAudioService;XAudioService; C:\Windows\system32\DRIVERS\xaudio.exe [2007-07-09 386560]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86; C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2010-03-18 130384]
S3 Com4Qlb;Com4Qlb; C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\Com4Qlb.exe [2007-03-05 110592]
S3 FLEXnet Licensing Service;FLEXnet Licensing Service; C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe [2010-01-12 654848]
S3 IDriverT;InstallDriver Table Manager; C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe [2005-04-03 69632]
S3 ose;Office Source Engine; C:\Program Files\Common Files\Microsoft Shared\Source Engine\OSE.EXE [2006-10-26 145184]
S3 StumbleUponUpdateService;StumbleUponUpdateService; C:\Program Files\StumbleUpon\StumbleUponUpdateService.exe [2010-03-25 120232]
S3 WLSetupSvc;Windows Live Setup Service; C:\Program Files\Windows Live\installer\WLSetupSvc.exe [2007-10-25 266240]
S3 WPFFontCache_v0400;@C:\Windows\Microsoft.NET\Framework\v4.0.30319\WPF\WPFFontCache_v0400.exe,-100; C:\Windows\Microsoft.NET\Framework\v4.0.30319\WPF\WPFFontCache_v0400.exe [2010-03-18 753504]

-----------------EOF-----------------
Bob4
January 14, 2011, 12:12 AM UTC
Remeber my comment about not being able to download programs?
Yes I remember. Thats why I was hoping to get Firefox installed with the possibility of IE having an issue. I see we got RSIT onto the machine. Looks as if this is possibly a Microsoft Visual C error. So let's see if reinstalling it helps with the downloading and file issue.




From a machine that you can download from.
Download this file and move it to the problem machine with a flash drive or CD and install it.
http://download.microsoft.com/download/9/7/7/977B481A-7BA6-4E30-AC40-ED51EB2028F2/vcredist_x86.exe


After that reboot the machine if your so prompted and try and re-download one of those Anti virus programs I listed above.
Please let me know how/if that helped.
rjl86
January 14, 2011, 6:56 AM UTC
Sorry, I thought the Firefox suggestion wasn't critical...I installed Firefox, then tried to install Avira from it with the same result. The error message daid the a Windows update was running parallel, and to try the install later.

I also had no luck downloading the Microsoft program from a flash drive...i got it on the machine, but it wouldn't load.
Bob4
January 14, 2011, 11:37 AM UTC
Sorry, I thought the Firefox suggestion wasn't critical
As it turns out it wasn't. At the time I didn't have any other information other than you couldn't download anything.
But if I ask you to do something it's probably best to give it a try.


.I installed Firefox, then tried to install Avira from it with the same result. The error message daid the a Windows update was running parallel, and to try the install later.
Does this mean you can download it OK?
Just cannot install it ?



Windows update was running parallel
Please write down and post the entire error message for me. Never heard of and can't find any information on that error.



____________________________________
Right click Spybot's TeaTimer System Tray Icon > click Exit Spybot-S&D Resident.



______________________________
HiJackThis
Run hijackthis
(Windows 7 or Vista users please right click and choose "run as administrator.)
and choose scan only and place a check by the following lines if present.
Close all other windows and browsers except HJT before clicking on Fix Checked

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)
O16 - DPF: {0CCA191D-13A6-4E29-B746-314DEE697D83} -
O16 - DPF: {138E6DC9-722B-4F4B-B09D-95D191869696} -
O16 - DPF: {48DD0448-9209-4F81-9F6D-D83562940134} -
O16 - DPF: {8100D56A-5661-482C-BEE8-AFECE305D968} -
O16 - DPF: {9C23D886-43CB-43DE-B2DB-112A68D7E10A} -
O16 - DPF: {D6E7CFB5-C074-4D1C-B647-663D1A8D96BF} -

Close that.


Remember to:
Right click on any program I ask you to run and choose run as administrator.



________________________________

Go here
Click on the fix it button and run that. Follow any prompts it gives you and once again try the Anti virus download.



____________________________________

Once again if you need to use a good machine to download and transfer please do so.

TDSSKiller - Rootkit Removal Tool
Please download the TDSSKiller.exe by Kaspersky... save it to your Desktop. <-Important!!!
  1. Double-click on TDSSKiller.exe to run the tool for known TDSS variants.
    Vista - W7 users: Right-click and select "Run As Administrator".
    If TDSSKiller does not run... rename it. Right-click on TDSSKiller.exe, select Rename and give it a random name with the .com file extension (i.e. ektfhtw.com).
    If you don't see file extensions, please see: How to change the file extension.
  2. Click the Start Scan button. Do not use the computer during the scan!
  3. If the scan completes with nothing found, click Close to exit.
  4. If malicious objects are found, they will show in the "Scan results - Select action for found objects" and offer 3 options.
    • Ensure Cure (default) is selected... then click Continue > Reboot now to finish the cleaning process.
    • If Cure is not offered as an option, choose Skip.
  5. A log file named TDSSKiller_version_dd.mm.yyyy_hh.mm.ss_log.txt will be created and saved to the root directory. (usually Local Disk C:).
  6. Copy and paste the contents of that file in your next reply.

If, for some reason,you can't locate the text file to paste into your reply, just tell me, but DO NOT run the program a second time.



Let's see if we can't get an online scan to help us out.



_______________________________________
  • Open the ESET Online Scanner in Internet Explorer

    [NOTE: FIREFOX USERS will be presented with an additional download please follow the prompts and allow it to download and install it.]
  • Tick the box next to YES, I accept the Terms of Use. and click Start
  • Allow the ActiveX control to be installed by Internet Explorer
  • Once the ActiveX has finished loading click Start to initialize and update the scanner
  • When the Computer scan screen appears, leave Remove found threats UN-checked, but check the box next to Scan unwanted applications. Then click Scan to begin the scan.
  • Once complete and the summary page appears, press Start, copy/paste the following command into the search box and press Enter:
    notepad "C:\Program Files\EsetOnlineScanner\log.txt"
  • The log file should now appear in Notepad, copy and paste the contents in your next response.



_______________________________________
Please tell me more about the redirects your seeing. Where do that take you and so forth.




_________________________
In your next reply I would like to see:
  • A new HJT log
  • The report from Nod 32 online
  • The report from TDSS KIller
  • Did the download and install work ?
  • The Parallel error message if you received it again
rjl86
January 14, 2011, 11:17 PM UTC
Avira downloaded but won't install...even after removing the registry items.
Below is the exact text of the error message:

"SETUP OF AVIRA ANTIVIR PERSONAL-FREE AV

Installation of the MS Runtime Redistributable Kit has failed.

The probable cause is a Windows update runningin parallel.
Please check whether a Windows update is in progress and run A. a little later.

If the installation fails again, please contact A. support.

Setup will close."


TDSSKiller installed, but no infection was reported.

Nod32 stopped at Step 2 of initialization with an "Unexpected Error 101"
rjl86
January 14, 2011, 11:20 PM UTC
Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 3:13:51 PM, on 1/14/2011
Platform: Windows Vista SP1 (WinNT 6.00.1905)
MSIE: Internet Explorer v7.00 (7.00.6001.18000)
Boot mode: Normal

Running processes:
C:\Windows\system32\taskeng.exe
C:\Windows\Explorer.EXE
C:\Windows\System32\rundll32.exe
C:\Program Files\Apoint2K\Apoint.exe
C:\Program Files\HP\QuickPlay\QPService.exe
C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\QLBCTRL.exe
C:\Program Files\Hewlett-Packard\HP QuickTouch\HPKBDAPP.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\Program Files\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exe
C:\Program Files\Hewlett-Packard\HP Wireless Assistant\WiFiMsg.exe
C:\Program Files\HP\HP Software Update\hpwuSchd2.exe
C:\Program Files\Adobe\Photoshop Elements 6.0\apdproxy.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Program Files\Common Files\LightScribe\LightScribeControlPanel.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Windows\system32\wbem\unsecapp.exe
C:\Windows\System32\rundll32.exe
C:\Program Files\Apoint2K\ApMsgFwd.exe
C:\Program Files\Hewlett-Packard\Shared\HpqToaster.exe
C:\Program Files\Apoint2K\Apntex.exe
C:\Windows\system32\wuauclt.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\Dwm.exe
C:\Program Files\Internet Explorer\ieuser.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Windows\system32\Macromed\Flash\FlashUtil10c.exe
C:\Users\Rach\Downloads\Desktop\hijackthis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_us&c=81&bd=Pavilion&pf=laptop
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://yahoo.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_us&c=81&bd=Pavilion&pf=laptop
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_us&c=81&bd=Pavilion&pf=laptop
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O1 - Hosts: ::1 localhost
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: StumbleUpon Launcher - {145B29F4-A56B-4b90-BBAC-45784EBEBBB7} - C:\Program Files\StumbleUpon\StumbleUponIEBar.dll
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: HP Print Clips - {FFFFFFFF-FF12-44C5-91EC-068E3AA1B2D7} - c:\Program Files\HP\Smart Web Printing\hpswp_framework.dll
O3 - Toolbar: StumbleUpon Toolbar - {5093EB4C-3E93-40AB-9266-B607BA87BDC8} - C:\Program Files\StumbleUpon\StumbleUponIEBar.dll
O4 - HKLM\..\Run: [NvSvc] RUNDLL32.EXE C:\Windows\system32\nvsvc.dll,nvsvcStart
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\Windows\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\Windows\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [Apoint] C:\Program Files\Apoint2K\Apoint.exe
O4 - HKLM\..\Run: [QPService] "C:\Program Files\HP\QuickPlay\QPService.exe"
O4 - HKLM\..\Run: [QlbCtrl] %ProgramFiles%\Hewlett-Packard\HP Quick Launch Buttons\QlbCtrl.exe /Start
O4 - HKLM\..\Run: [OnScreenDisplay] C:\Program Files\Hewlett-Packard\HP QuickTouch\HPKBDAPP.exe
O4 - HKLM\..\Run: [UCam_Menu] "C:\Program Files\CyberLink\YouCam\MUITransfer\MUIStartMenu.exe" "C:\Program Files\CyberLink\YouCam" update "Software\CyberLink\YouCam\1.0"
O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
O4 - HKLM\..\Run: [HP Health Check Scheduler] [ProgramFilesFolder]Hewlett-Packard\HP Health Check\HPHC_Scheduler.exe
O4 - HKLM\..\Run: [hpWirelessAssistant] C:\Program Files\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exe
O4 - HKLM\..\Run: [WAWifiMessage] C:\Program Files\Hewlett-Packard\HP Wireless Assistant\WiFiMsg.exe
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\Hp\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [Adobe Photo Downloader] "C:\Program Files\Adobe\Photoshop Elements 6.0\apdproxy.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
O4 - HKCU\..\Run: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
O4 - HKCU\..\Run: [LightScribe Control Panel] C:\Program Files\Common Files\LightScribe\LightScribeControlPanel.exe -hidden
O4 - HKCU\..\Run: [HPAdvisor] C:\Program Files\Hewlett-Packard\HP Advisor\HPAdvisor.exe autoRun
O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe
O4 - HKCU\..\Run: [RegistryBooster] "C:\Program Files\Uniblue\RegistryBooster\launcher.exe" delay 20000
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')
O8 - Extra context menu item: Add to Anti-Banner - C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 2010\ie_banner_deny.htm
O8 - Extra context menu item: Google Sidewiki... - res://C:\Program Files\Google\Google Toolbar\Component\GoogleToolbarDynamic_mui_en_60D6097707281E79.dll/cmsidewiki.html
O8 - Extra context menu item: StumbleUpon PhotoBlog It! - res://StumbleUponIEBar.dll/blogimage
O9 - Extra button: HP Smart Select - {58ECB495-38F0-49cb-A538-10282ABF65E7} - c:\Program Files\HP\Smart Web Printing\hpswp_extensions.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O16 - DPF: {7530BFB8-7293-4D34-9923-61A11451AFC5} (OnlineScanner Control) - http://download.eset.com/special/eos/OnlineScanner.cab
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\Windows\system32\browseui.dll
O23 - Service: Adobe Active File Monitor V6 (AdobeActiveFileMonitor6.0) - Unknown owner - C:\Program Files\Adobe\Photoshop Elements 6.0\PhotoshopElementsFileAgent.exe
O23 - Service: Com4Qlb - Hewlett-Packard Development Company, L.P. - C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\Com4Qlb.exe
O23 - Service: FLEXnet Licensing Service - Macrovision Europe Ltd. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
O23 - Service: HP Health Check Service - Hewlett-Packard - c:\Program Files\Hewlett-Packard\HP Health Check\hphc_service.exe
O23 - Service: hpqwmiex - Hewlett-Packard Development Company, L.P. - C:\Program Files\Hewlett-Packard\Shared\hpqwmiex.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe
O23 - Service: QuickPlay Background Capture Service (QBCS) (QPCapSvc) - Unknown owner - C:\Program Files\HP\QuickPlay\Kernel\TV\QPCapSvc.exe
O23 - Service: QuickPlay Task Scheduler (QTS) (QPSched) - Unknown owner - C:\Program Files\HP\QuickPlay\Kernel\TV\QPSched.exe
O23 - Service: Cyberlink RichVideo Service(CRVS) (RichVideo) - Unknown owner - C:\Program Files\CyberLink\Shared Files\RichVideo.exe
O23 - Service: SBSD Security Center Service (SBSDWSCService) - Safer Networking Ltd. - C:\Program Files\Spybot - Search & Destroy\SDWinSec.exe
O23 - Service: StumbleUponUpdateService - stumbleupon.com - C:\Program Files\StumbleUpon\StumbleUponUpdateService.exe
O23 - Service: XAudioService - Conexant Systems, Inc. - C:\Windows\system32\DRIVERS\xaudio.exe

--
End of file - 9184 bytes
Bob4
January 15, 2011, 10:55 AM UTC
Let's try this from Microsoft.
http://download.microsoft.com/download/1/4/7/147ded26-931c-4daf-9095-ec7baf996f46/WindowsInstaller-KB893803-v2-x86.exe Download it right click and run as admin.

________________________________
Please delete the copies of both Avast and Avira you have now and download new ones. Try to install Avast first please. If that fails go ahead and try Avira. Do not install both.

AVAST FREE
AVIRA

Let me know.
rjl86
January 15, 2011, 2:53 PM UTC
I got a "Setup Error" Not Enough Storage to process this command"
Bob4
January 15, 2011, 8:20 PM UTC
This isn't going very well. :roll: I'm fearing damage may be fairly extent and format might be in order. While it will take me a while to go through this next log I suggest you back up all important pics /documents on this machine. Place them on a CD or a flash drive.



    ________________________________________
    OTL
    Please download OTL© by OldTimer and save it to your desktop. Click here.
    • Double click on OTL.exe to run it.
    • Make sure all the Use SafeList options is checked (ticked). There are five of them.
    • Check Scan All Users.
    • At the lower right corner, check LOP Check and Purity Check.
    • Copy the text below in the code box into the custon scan box on the bottom.
      ( DO NOT COPY THE WORD CODE)


    
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\LanmanServer\Parameters /s


  • Click on Run Scan at the top left hand corner. This might take a while.
  • When done, two Notepad files will open. Please post the contents of these 2 Notepad files in your next reply.
    Note: These files are saved as OTL.txt and Extras.txt on the desktop.



It will take me a while to go through this .
NonSuch
January 18, 2011, 11:05 PM UTC
a lack of response,