Welcome to MalwareRemoval.com,
What if we told you that you could get malware removal help from experts, and that it was 100% free? MalwareRemoval.com provides free support for people with infected computers. Our help, and the tools we use are always 100% free. No hidden catch. We simply enjoy helping others. You enjoy a clean, safe computer.

Malware Removal Instructions

Multiple Trojans, computer is locked up. Im lost!

MalwareRemoval.com provides free support for people with infected computers. Using plain language that anyone can understand, our community of volunteer experts will walk you through each step.

Multiple Trojans, computer is locked up. Im lost!

Unread postby Lorenzo37 » December 19th, 2010, 12:07 am

I have an emachine computer with Windows XP on it.
I can only boot up in safe mode wich is where im writing you now. It gets stuck on the blue start up screen. I was unable to run Hijackthis so i do not have any logs. the only program i was able to run was a-squared emisoft wich found multiple trojans but was unable to remove them. I also tried to download and run various other spyware programs such as malwarebytes and adaware. i was able to download them but they wouldn't run, cutting off after a few seconds. The trojans that a-squared were able to find were :

Trojan.Win32.Meredrop!.....There are 4 of these in different locals

Im pretty sure there are more of these that i dont know about. I can't run anything. I also remember seeing the fake microsoft sequrity alert on there. If there is any other info i can give please let me know. Im not sure how to go about getting a log to you as this seems pretty important. Im at my wits end. Any help would be much appreciated.

Thank you,
Active Member
Posts: 2
Joined: December 18th, 2010, 11:21 pm
Register to Remove

Re: Multiple Trojans, computer is locked up. Im lost!

Unread postby NonSuch » December 19th, 2010, 6:13 pm

We understand that you are having difficulty running certain programs, including HijackThis. However, in order for us to help you it is necessary that you provide us with a HijackThis log, and it is possible you may be able to trick the malware into letting you do this. First, download HijackThis to a clean computer, then rename it from HijackThis.exe to any other name you want, using an .exe extension, for example... YourLastName.exe. Once you have done that, burn it to a CD (preferable to using a flash drive that may easily become infected) then transfer the renamed file to the infected computer and run a scan, then start a new topic and include your HijackThis log.

If that does not work, try the following:

Download/run Rkill:

Please download Rkill from one of the following links and save to your Desktop:

One, Two or Three

  • Double click on Rkill.
  • A command window will open then disappear upon completion, this is normal.
  • Please leave Rkill on the Desktop until otherwise advised.

Note: If your security software warns about Rkill, please ignore and allow the download to continue.

Next, please follow the guideline at the link below to start a new topic and post your HijackThis log. If you are unable to create and post a HijackThis log, then your only option may be to reformat your computer and reinstall the operating system.

This topic is now closed. Please start a new topic by following the HijackThis Guideline posted here: >Guideline for posting your HijackThis log<
User avatar
Posts: 27576
Joined: February 23rd, 2005, 7:08 am
Location: California

  • Similar Topics
    Last post

Return to Infected? Virus, malware, adware, ransomware, oh my!

Who is online

Users browsing this forum: No registered users and 63 guests

Contact us:

Advertisements do not imply our endorsement of that product or service. Register to remove all ads. The forum is run by volunteers who donate their time and expertise. We make every attempt to ensure that the help and advice posted is accurate and will not cause harm to your computer. However, we do not guarantee that they are accurate and they are to be used at your own risk. All trademarks are the property of their respective owners.

Member site: UNITE Against Malware